Complaints

This profile includes complaints for Goodyear Tire & Rubber Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Goodyear Tire & Rubber Company

  200 Innovation Way Akron, OH 44316-0001

  
• 

  Goodyear Tire & Rubber Company

  1800 Buchholzer Blvd Akron, OH 44310-1807

  
• 

  Goodyear Tire & Rubber Company

  90 Graham Rd Cuyahoga Falls, OH 44223-1205

  
• 

  Goodyear Auto Service Center

  16180 Pearl Rd Strongsville, OH 44136-6036

  
• 

  Goodyear Auto Service Center #2137

  6950 Lee Highway Chattanooga, TN 37421

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/16/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a set of 4 Goodyear Comfort Drive tires on the Goodyear website, and was promised a $125 instant discount, an additional $100 rebate on the purchase of 4 tires, and an additional $100 rebate if paid via the Goodyear Credit Card. Additionally, a $25 rebate on a purchase of $250+ on new Goodyear credit cards, which I qualified for, as well as a $50 rebate on any services such as installation or alignment etc.
  
  I purchased an alignment which would qualify for the service rebate, as well as opened a new Goodyear credit card and used it to pay the final bill received. The shop honored the $125 off 4 tires at the time of billing, as well as provided a separate $30 discount on the alignment services.
  
  I submitted my rebate request for the $200 rebate for the tires and the $25 for the new card and $25 from the service, which I was originally promised $50, but was unavailable on the rebate website.
  
  My rebate Claim reference # ********** 
  My claim was denied as it "didn't meet promotional requirements". I feel cheated by Goodyear as this is false advertising and business practices. I chose to go with Goodyear instead of ********* because of the promotional offer, but now it makes zero difference as Goodyear has refused to honor their rebate promises. Additionally I now have a useless Goodyear credit card on my credit report that didn't even offer me the additional $100 rebate I was entitled.
  
  I'm very unhappy with their services and deceptive business practices.

  Customer Answer

  Date: 09/18/2023

  Update as of September 18, 2023.

  I was able to speak with a representative at Goodyear regarding the issue, and they have resubmitted the rebate claim for the correct amount of $275. I'm still waiting to receive confirmation of it's approval, so the issue is not yet resolved, but I'm happy with the company's response as of yet. 

  

  Business Response

  Date: 09/26/2023

  Hello,

  We have verified with our rebate department that the amount for the $275.00 has been approved and the payment will process in the next 10 business days. 
  The customer originally submitted a rebate that
  was declined because the rebate submitted by the customer stated that the tires were purchased online
  when the invoice provided shows the tires were purchased In Store.  The
  rebate was declined as the dealer did not match the info customer provided. 
  A new rebate was submitted on
  9/16/2023 with the correct purchase location entered (Claim ID **********.)
   This rebate is in final approval and should process for payment within
  the next 10 business days.

   

  Thank you,

  Goodyear Consumer Service Department

  ************

  Customer Answer

  Date: 09/28/2023

  Better Business Bureau:
  

  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  However, I would like to point out, that the online purchase system at Goodyear is misleading. I intended to purchase and pay for the tires on Goodyear's website, but it automatically routes you to select a local installer to receive installation for the tires. You aren't allowed to pay online and only receive a quote as it states that the online price is just a quote and additional shop charges may apply at installation. Due to that there is no way for me to be able to "purchase and pay for" the tires online, as if always sends me to a local installer to schedule installation. Therefore the invoice shows the local installation location details rather than ************.

  I am satisfied that the new claim was processed quickly and efficiently, however am disappointed in the deceptive business practices. 

• Initial Complaint

  Date:09/13/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/1/2023 Amount paid: $70
  Went in for a simple service (oil change and tire rotation) 9/8/2023 I noticed a disturbing noise coming from either the engine or wheels. At around 9pm i felt unsafe driving home, I decided to call a tow truck through my insurance. I did not want to cause any damage to my vehicle by driving on it. 9/9/2023 My vehicle arrived at Firestone in Highlands Ranch. After accessing the damages the total was roughly $821 (excluding the tow truck). The studs and ball bearings had been damaged due to the stripped studs. Additionally the hub assembly had been damaged and needed replacing. I am seeking that the cost of repairs is reimbursed to me from Goodyear. Had the studs not been stripped due to their work on my vehicle these repairs would have not been necessary. 9/13/2023 I went to the same Goodyear that worked on my vehicle seeking that the cost for damages was reimbursed. They denied responsibility and said that someone could have tampered with my vehicle. I asked what should I do if thats the case and the store manager’s (******* **********) response was “maybe you should move to a better neighborhood”. As a new Colorado resident this was alarming to hear and very unprofessional. I am looking for a way to resolve this issue and I’m unsure if a police report would be the best way to go about it. Please give me direction towards resolution.

  

  Business Response

  Date: 09/22/2023

  I just heard back from the Store mgr *** of this location that cust was at and she is opening a Damage complaint w/ our Product Damage Dept.

  800-***-****.  Because of the $ amount  of what this customer is claiming, he will be dealing w/ that dept.   I called him to advise and he thanked me.  I told him I was going to respond that this is in process.  He said, ok w/ him.  

• Initial Complaint

  Date:09/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was having issues trying to add road hazard/extended warranty in the Goodyear website. I ended having to call Goodyear sales on Sept 12, 2023 and spoke to the sales department. I was told to try Just Tires and to go in person to the one in Hollywood at *************** I went there to get tires. We agreed on a set price out the door. Eventually I was told that I will not be getting charge for the oil change since they could not loosen/change the filter. I also was told I needed some things done and I agreed for 500 verbally. In addition, I was told that I needed clean new filters. I agreed verbally. The guy that originally helped left without even talking to me. In ********** verbal agreements do not hold in a court of law for obvious reasons. At the end the verbal agreement was not being honored. It is also rude for the person that original helped me to leave without saying anything to me. It is why now it has become a disaster.At the end the assistant manager ******************************* helped me, but numbers with discounts were not adding up. New charges or higher prices were being quoted. We reached an impasse and I was told that I had to leave my car and that they could take out what they did to bring my car back to the way I had taken to Just Tires. I was told that someone would be bringing me home. Then I was told that because they threw/puncture my tires that I was stock with the tires, but the other issues would be brought back to the state I brought my car in. I told them that it was still not closing time and that I wanted my old tires put back. I lost trust at the horrible shameful, pathetic and appalling way I was treated. I am a disable veteran who lives on medication to survive and do not need aggravation/rudeness.At the end numbers promised with discounts were not adding up. I then was told that i had to make my own arrangements to come home. I asked for something in writing since they told me they would pay for my Uber/Lyft.

  

  Business Response

  Date: 09/14/2023

  Good morning this customer issue has been resolved on the store level thank you 

• Initial Complaint

  Date:09/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hey . Well it's started in July of 22 my kids had a baseball tournament out there.My truck ended up giving a trouble of on the highway tow it to Good Year. On July 24 they contacted me with a estimate on how much will it cost me so he agreed that he'll start work on it the first week of August and the price for everything will be 1381 with 22 cents . He contacted me and said the vehicle is ready I told him he had to give me about a week to get situated to flight out there with my family so I picked up the truck on Thursday August 24th I told him I was on my way I ended up getting the keys from him I signed up made the payment and when I'm on my way on August 26th we ended up getting on the road or destination was of course ******* which the man already knew in about 2 hours on the road the terrible off you guys are a tire shop why not important me say hey the tire is kind of messed up you would you like to replace it I would have said yes of course so I ended up getting a tow truck towed it to a tire shop they fixed it about another our on the road the truck starts doing the same thing and then when I first drop that off at the shop in Goodyear in ************ so I ended up getting a towed again to good year in Ohio that's where I got stranded call them the next day on Saturday of August 26th I believe and that Goodyear in Ohio didn't want to deal with it they said that they couldn't do nothing with it so then I ended up getting help getting a trailer to load up the truck and drive with my family back to ******* I ended up spending money at hotel and traumatizing my children to this chaotic road trip on my way back to ******* I ended up calling the Good year in ******* see if they wanted to take a look at it they said no that I was going to have to pay another diagnosis test and I like how if I paid one already he said well we got to get paid too so the car is still sitting in my driveway I still have no car to this day and nobody is giving me an answer I just would like my money back and at least to pay for my expensive that day but when my money I would just be okay but this needs to be corrected I got also paperwork over the confirmation of the hotel I stood but at least to give me my money back because this is so dumb for me to not still have a car to this day

  

  Business Response

  Date: 09/07/2023

  Spoke to the customer today. She has already been reimbursed by her bank for the work we did. 

  Customer Answer

  Date: 10/02/2023

  [BBB transcription via email]

   

  
  Hello I was just calling in regards to the claim
   handmade I was calling to inform you that my bank only gave me a temporary credit now it's not a refund from Goodyear I spoke to the lady ********* she is a very disrespectful lady she's not even giving me options she said I only have option a or option b which nobody wants to deal with with the truck I just want my money back and she doesn't want to refund it back my truck is still sitting in the driveway and nobody has gave me no money back on my account the bank took back their temporary refund and until this day I still have no truck working I have no refund and that's supposed to be corporate for Goodyear which I don't understand why she even giving me a hard time.

  

  Business Response

  Date: 10/03/2023

  The customer has been informed that the part is covered under the TSN warranty and has been instructed to go to a local TSN dealer for them to handle the warranty or contact TSN ***-***-**** to be directed on what steps she needs to take for the warrantable part. The local shop has confirmed they will honor the warranty. 

  Customer Answer

  Date: 10/04/2023

   I am rejecting this response because: It's been over 2 months!!!!! I need my money back I offered to return the part back to them. I just want my $1381.00 back ... To settle this I am willing to ship back the part. I don't have any money to pay for tow truck or to deal with Good  Year. All I am asking is for a refund that's it that's all or come pick up the truck.. and see that is your neglect in Good year !!! I am willing to return part but I just don't want to deal with Good Year no more . I don't want to deal with *********.. I want someone else to handle my case. I got an email from ********* I can also provide. I don't know what else to do .. because I got paperwork for towing cost , uhaul ,hotel .. I mean I am still without Truck !!!!! ..... 
  
  
  
  

  

  Business Response

  Date: 10/06/2023

  The customer has been contacted and states that the vehicle has been towed to a local shop to check. Being the location is closed at this time we will contact them on Monday to see if they have yet inspected and follow up with the customer. 

  Customer Answer

  Date: 10/09/2023

  The only reason that I told the truck am I there that they were going to reimburse me for the towing I also wouldn't want you guys to touch my truck at all I just want you to diagnose this to make sure it's a problem that you guys supposedly fix and charge me 1381 for so I don't want you guys touching my truck no more I'm on my money back as soon as he tells me it's what it is wrong with it I want my money back I don't want nothing to do with Goodyear no more this is just to clarify that you guys didn't do a good job other than that I do not want you guys touching my truck you guys don't be touching the truck you can take remove your part but I don't want you guys with touching the truck at all okay because if you're going to leave you're still going to want me to fix it through you I will I want you guys to reimburse me for the U-Haul I want you to reimburse me for the hotel I want you to reimburse me for the tow truck so it's a lot of I'm adding a lot of stuff since you guys want to be it took you 2 months so I'm finally fix this issue when you knew I didn't have no money because my account even got close by this so I do not want Goodyear touching my truck once again I do not want you touching my truck this is what's just to clarify what you guys did was wrong and if you guys do touch my truck I'm assuming I'm going to get reimbursed from my hotel my towing and the U-Haul so if you're going to touch the truck I better get a reimburse for all that too if not send me my refund and we'll call it a day

  Customer Answer

  Date: 10/09/2023

  I also want to clarify they never offer for towing they never offer for nothing so I told that they didn't do nothing okay so don't say that you guys told it I told it under my expenses which you guys are going to reimburse me as well because this is some BS it's been already 2 months and you still haven't fixed nothing I had to fix the issue because apparently nobody did nothing now you guys don't want to I need my refund you guys could take out your fuel pump if you want leave the truck as it is I don't want you guys touching the truck thank you

  Customer Answer

  Date: 10/11/2023

  Hello I ended up getting the diagnosis test from their Goodyear here Ash in the ******* area so they ended up saying they didn't plug them a fuse correctly the wire that lets us know how much gas the truck has due to the negligence of them not plugging in that wire when they open up the whole thing replacing the fuel pump they never put the wire properly and it was not alerting correctly how much gas was in it also if I need reimbursement for hotel and towing fees towing from Ohio from the first time I got it stopped I need reimbursement for this toy night ended up taking it with my own money I have paperwork stating of due to their negligence all this chaotic nightmare I have with Goodyear I wanted to end so I would like reimbursement for all the money I spend due to their negligence I have the paperwork from The Good Year here in ******* they're going to provide me so I will send it with pictures so you guys can look at it thank you so much for your help have a good. I believe Goodyear is responsible for not properly installing a wire that I pay for service because I obviously I don't know nothing about cars that's why I took it to a good year shop so I believe I should get at least remember half of the cost oh what you guys charged me because that's how much money I end up spending a U-Haul I ended up spending on a U-Haul too I forgot about that running a truck to get back home and hotel and the towing I have paperwork of all that have pictures of all that have the new diagnosis  that was taken here in *******

  

  Business Response

  Date: 10/13/2023

  I contacted the shop that the vehicle is currently at and it has been repaired under warranty and are currently waiting for the customer to pick up the vehicle. I have called the customer and left a message to call me directly. Thank you.

  Customer Answer

  Date: 10/16/2023

   I am rejecting this response because I'm reading the comments and the description they did at the Goodyear here in ******* apparently it's stating that the fuel pump was never report it was was never replaced and they looked like it was filthy as it states in this paperwork that that I email you a copy of what it says so in that case you guys they never replace a fuel pump your own people in ******* are saying that you guys never replaced it so I really need my $1,*** back because this is ridiculous how in the world is your own Goodyear here in ******* is saying that you never replace this fuel pump so you guys basically just said you didn't when they're telling me they didn't that you guys didn't this is really messed up.
  
  

  Customer Answer

  Date: 10/19/2023

  Hey this message is to reply to this message yes like I said before I do work night shift so it's hard for me to communicate during the day but I submitted all the receipts from her and and I submitted the paperwork regarding to how the pump looks filthy it doesn't look like it's been changed either I submitted though she also got photographs also has a receipt from Ohio's towing the receipt from the hotel when I stay I mean everything is due to the negligence and they probably didn't even did what they were supposed to do so yes I'm looking for a conversation if not I will be seeking legal matters 

  

  Business Response

  Date: 10/25/2023

  A message has been left for the customer to contact our office. 

  Customer Answer

  Date: 10/25/2023

  Yes they attempt to pay me the two tow fees of $356? I believe a r ridiculous amount they try to offer me I refuse the offer because I am also putting a complaint with the state's attorney general of Pittsburgh regarding that good year auto shop. I need proof that gas pump is new because you charged me $900 for a new gas pump that stated in the receipt so I already I'm already filing the complaint with the state general attorney office.

• Initial Complaint

  Date:08/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I whent a refund for the copper tires that went bad

  Customer Answer

  Date: 08/29/2023

  The steel belts separated on three of our Cooper tires while we were on vacation. Cooper CS5 Ultra Touring 225/60R18. We had to put 4 new tires on our vehicle. After we returned home we reported this to Cooper and they will not help reimburse us for the cost but gave us a rebate for future tires. We would much rather have the money to help pay for this expense we were not prepared for. 

  

  Business Response

  Date: 08/29/2023

  A message has been left today for the customer to contact our office. 

  

  Business Response

  Date: 08/30/2023

  Being the tires were replaced with a different manufacture brand we can offer a future rebate letter. It has been reviewed with the customer and the customer has accepted the letter. 

• Initial Complaint

  Date:08/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a brand new 2021 ***** Silverado Highcountry Equipped with Goodyear Wrangler TrailRunner At tires. My truck now has ****** miles and my tires are detoriating well last normal wear and tear for this mileage. There is dry rot and cracking chunks of rubber missing from tread and an extraordinarily amount of wear and tear on tires. According to your manufacturer warranty these tires have a ****** mile warranty. I have rotated and balanced my tires approximately and maintained proper inflation. At less than ****** miles these tires are failing and already need to be replaced as they are a hazard to my safety and failing to meet the standards of the consumer warranty or your company. Id like to have my tires replaced under warranty. As the do not meet your warranty standards and are a safety hazard.

  

  Business Response

  Date: 09/01/2023

  On August 29, 2023, at 12:45pm EST, I left a voice message for the consumer.  On August 31, 2023 I sent an email to ************************.  Our automobile tires have a six year warranty for material defects and workmanship.  Original equipment tires do not have a mileage warranty.  We expect original equipment tires to achieve ****** miles.  Please call Consumer Relations at ************** and reference Claim #*******.  We will direct you to a dealer to have your tires inspected for a potential warranty adjustment. Our office hours are 8:30am to 5:00pm EST, Monday through Friday.

• Initial Complaint

  Date:08/20/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Goodyear charged me $24.14 more than expected for an oil change, using a bait & switch scheme.
  
  On 6 Aug 2023, I scheduled and received an oil change at Goodyear. The appointment's confirmation number is **********. The Goodyear website allows users to enter their vehicle information and select a service for that vehicle. The website then provides an estimated total; the estimated total was $58.49 for a synthetic blend oil change for my 2007 Lexus ES-350.
  
  The disclaimer reads, “The Estimated Total does not include the cost of any services that require store inspection or any required in-store shop supply fees. Additional services may be recommended at the time of your appointment, which are not included in this total. Local taxes and disposal fees may apply (Goodyear Auto Service does not set tax charges).”
  
  At checkout, I received a bill for $82.63 (invoice **********).
  
  Had I known that the actual total would have been $82.63 and not $58.49, I would have procured an oil change elsewhere.
  
  When I contested the price at the service center, the associate explained that the increase was the result of my car requiring more than 5 quarts of oil. However, this is not an acceptable justification for the $24.14 increase as my car information was entered into the Goodyear website to ensure that the estimate received was tailored to my specific vehicle.
  
  Even if one was to exchange the $2.50 in estimated taxes and fees for the $4.80 shop supplies and $6.75 tax shown on the receipt, the total would only be $67.54 and not $82.63. Moreover, I did not opt for any additional services “recommended at the time of [my] appointment.” Therefore, justification of the additional cost under the premise of the estimated total disclaimer is also invalid.
  
  Goodyear created a bait and switch scenario in which I obtained a service with the understanding that I would receive a bill for $58.49. However, Goodyear charged me $82.63, which is $24.14 more than expected.

  

  Business Response

  Date: 08/22/2023

  The requested refund of $82.63 has been offered to the customer. I have reached out by phone and left a voicemail and emailed the customer as well. I am waiting for address confirmation to finalize processing the refund. 

• Initial Complaint

  Date:08/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought 2 tires, assurance maxlife tires in January of this year from Goodyear.com. Yesterday 1 tire blew out at the side wall turning onto my street luckily. Upon examining the other tires the 2nd tire I purchased has the same crack/split in the tire as the 1st tire. Currently holding air, but not safe to drive I’m sure. Brought it to the Goodyear dealer and they right away said I don’t have road hazard. I must of hit a curb to blow out one tire and a pot hole to damage the other. The tire still holding air you can tell wasn’t hit or damage. This appears to be a defect of sorts. They said I used 8% of the 85,000 mile rated tire and it’s been 7 months. I was offered 40off each tire and free install. This seems unacceptable. I was also told the tire still holding air should be fine to drive with a split/crack in the sidewall. I included a picture, would you drive that with your family? My wife is worried for the families safety. Throughout the convo they just kept saying about road hazard that I should have bought. Feel like they we’re upset they didn’t up sell. This is clearly a defect and luckily I was not on the Highway when the tire blew out. Order number **********
  
  Thank you,
  
  *** **********

  

  Business Response

  Date: 08/28/2023

  Good afternoon,

  I have made and effort every day for the past week to reach out to the customer and assist with his tire concern. I have left my direct line to call back and have heard no response from the customer.

   

   

   

  Sincerely,

  *****

• Initial Complaint

  Date:08/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought Good Year tires during a rebate promotion and mailed the forms and receipt in. I did buy the tires at the very end of this promotion. After paying on the tires I realized that I didn’t get the rebate back. I tried tracking the rebate and couldn’t find anything. I called and they said they never received the rebate form or the receipt. I was told to resubmit it online which I did. Then I waited and eventually emailed them back because I still didn’t receive the rebate. Then they wanted the first 4 and last 4 digits of my card. When I spoke with the rep he said that a lot of people who mailed their rebates in complained that apparently never got their rebates. So there must be some problem with the mail. So if they know there’s a problem with the mail service and people can show they purchased the tires during the rebate deal, GoodYear tires should honor their rebate. The rebate is for $100. I purchased the tires in the rebate time frame and I just want my $100 rebate.

  

  Business Response

  Date: 08/23/2023

  Hello,

  In response to complaint ID# -******** we have reached out to the customer as of 8-22-23 and have issued a check request today to the customer for the rebate amount of $100.00 as the customer has requested. The customer should receive a check in the mail within 7-10 business days from today. The customers claim# with Goodyear is *******. 

   

  Sincerely,

  ***** *******

  Goodyear Consumer Service Team

   

• Initial Complaint

  Date:08/15/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my tires mounted and balanced at your shop in ******** ******** and they damaged the wheels. This needs to get addressed and the wheels need to be replaced.

  

  Business Response

  Date: 08/18/2023

  A message has been left for the customer to contact our office. 

  

  Business Response

  Date: 08/24/2023

  We have been in contact with the customer and recommend to setup an appointment at the store to check the wheels and stud.

  

  Business Response

  Date: 08/31/2023

  Customers claim has been referred to Goodyear Property Claims Department for review.

   

  Customer Answer

  Date: 10/19/2023

  [BBB transcription via duplicate complaint]

   

  Problem:
  On August 4th I had my tires rotated. They managed to cause $4,727 of damage to my vehicle in the process by damaging the wheels with their equipment. After submitting a complaint the manager refused to fix the damage and replace the wheels (which he said he could do if he accepted responsibility) and said he would file a claim with the Property Damage Claims department instead. After two and a half months of waiting, calling, submitting documents, and more waiting they are denying responsibility and not paying for the damages based on their "internal investigation". This is complete nonsense and needs to be rectified immediately.
  
  
  Desired Outcome:
  Cover the cost of the damage and wasting my time

  Customer Answer

  Date: 10/19/2023

  This issue has not been resolved and needs to be escalated and addressed.

  

  Business Response

  Date: 10/20/2023

  The file has been referred to the claims department for review. 

  

  Business Response

  Date: 10/20/2023

  Hello,

  On 8/4/2023 Mr.
  ******** came to the Goodyear location and had 4 tires mounted to his 2018
  Chevrolet Silverado with 42,291 miles on it. The truck had wheels that are
  front that was specific for the rear of the vehicle, but he had the front rims on the rear outside duals. The Goodyear location mounted the tires on the truck according to the customers instructions with the
  outside rear wheels going on the front.
  
  Mr. ******** contacted Goodyear on or around 8/23/2023 stating that we damaged his wheels.
  
  The store manager inspected the wheels on 8/30/2023 and did find damages to the two wheels, but tire machine could not have caused
  this kind of damage to the wheels.
  
  The tire machine has a plastic
  tire mounting adaptor and would not have caused this type of damage to either
  wheel.

  Thank you, 

  ***** *******
  Global Product
  Performance/Property Damage Claims Team
  
  The Goodyear Tire & Rubber Company
  *** ********** **** ****** ** *****
  ******** ****** ****** ***** *****
  
  

  
  

  Customer Answer

  Date: 10/22/2023

   I am rejecting this response because:

  This is a ridiculous response and a very poor attempt to absolve themselves of responsibility. Obviously the damage was caused by the folks at Goodyear since the wheels came in without any damage. The arm they are showing is the part where the tire bead meets the wheel. The damage was on the face of the wheel where they clearly damaged it from mounting it to the machine incorrectly as well as somehow scraping/marring the wheel face through using the machine and mishandling the wheel. The only way that kind of damage could be caused is by their labor and equipment, end of story (the pictures I submitted make it very clear the damage is on the face of the rim, not the lip where the arm they show slips the tire bead on the rim). The fact they are not even engaging in this process in good faith is very telling as to the character of Goodyear and the people that work there. The lack of professionalism and knowledge on the part of Goodyear and it's people is truly alarming.