Complaints

This profile includes complaints for Goodyear Tire & Rubber Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Goodyear Tire & Rubber Company

  200 Innovation Way Akron, OH 44316-0001

  
• 

  Goodyear Tire & Rubber Company

  2264 W 4th St Ontario, OH 44906-3800

  
• 

  Goodyear Tire & Rubber Company

  145 Great Oaks Trl Wadsworth, OH 44281-8712

  
• 

  Goodyear Tire & Rubber Company

  3453 S Arlington Rd Akron, OH 44312-5219

  
• 

  Goodyear Auto Service Center

  1613 Shorter Ave SW Rome, GA 30165-3966

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Nov 7 I took my car in to Goodyear at ******************, **. They were replacing Shocks, Struts and Sway Bar. There was a piece that is at the end of hood that covers windshield missing. I did not notice my niece noticed. I talked to ***** who denied having the part. He offered a discount on an oil change after I buy part and bring part in. They took the part off and did not put it back on, they should order part and put back on.

  

  Business Response

  Date: 12/16/2024

  We reach out to our store manager at that locations and this customer was advised that the part that was missing  we attempted to locate the part and could not find anything, likely due to the vehicles' age and being out of production. so we offer the customer options such where she could possibly find a used one, as we cannot purchase used parts. The store discounted the cost so the customer can find a use one to replace the part 

• Initial Complaint

  Date:12/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an appointment based on an email that I had received for $25 dollars off premium oil change. I input the information for my specific make and model of vehicle, a 2014 Toyota Sequioa. The appointment was confirmed, and the quoted price for service was $92.67. I was accepting of this so I had my wife take in my vehicle for the appointment. At the end of the service my wife went to the service counter where she was given a bill for $147.20. When questioned, the representative stated that the system didn't know how big my engine was and they needed to charge me for additional quarts of oil. If notified up front, I would have sought service elsewhere as this is a ~$50 markup from expected service cost. They very easily could have informed us of this up front, but waited until after service was performed. I called the service department after my wife called me very upset by the whole interaction. The service representative was very rude to me, and told me it was my fault that I did not understand that larger vehicles took more oil. I have no idea why the conversation turned personal on her side, but I never broke professionalism in response to her. I informed her that I believed this to be in violation of FTC consumer laws on bait and switch, and I would be filing a complaint with the FTC and the BBB on the matter. She offered at that time to refund the cost of the additional quarts I was charged for. I told her in an ideal world, they would honor the quoted price, which funny enough came as a receipt with calculated sales tax already added up for me. She only offered to refund $37.27.I said, okay, I'll concede that point but why does that make the base price $110. She said I must be dumb and I didn't understand how taxes work. Again, personal attack. I said I obviously understand how taxes work, but found it funny that the quoted receipt I have shows calculated taxes for a final price of $92.67. She would not concede this point.

  

  Business Response

  Date: 01/06/2025

  hello to whom it may concern , we have reached out to the customer about his concern after contact with customer reimburstment was offered to the customer which he denied and sates he does not need anything from us if customer changes his mind he can reach out to us at ****************** * and we will be more than happy to assist the customer , thank you and have a great day .

  Customer Answer

  Date: 01/07/2025

   I am rejecting this response because:

   

  I am rejecting this response because I told Kevin from Goodyear Corporate that I was not seeking reimbursement for as to why I submitted a BBB complaint. I submitted the complaint for 2 purposes: 1. Accountability for the profound level of unprofessionalism displayed by the associate at the location in Easley, SC; and 2. The blatant bait and switch gimmick that was employed when I brought my vehicle to the shop for services based on the quoted price as referenced in the email, versus the final price I was charged. At a minimum I should be reimbursed the cost of service based on the principle of integrity. On the whole, Goodyear should change their business practice to avoid bait and switch gimmicks as I’m sure I’m not the only person to be suckered into this position. 
  
  
  

  
  

• Initial Complaint

  Date:12/11/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear *********** am writing to dispute a fraudulent account listed on my credit report under the name Goodyear Tire/****, with an opening date of 6/19/2015, and the account number ************. I did not authorize or open this account, and I believe I am a victim of identity ******** resolve this issue, I have filed a complaint with the ************************ (***). I kindly ask that you investigate this fraudulent account, remove it from my credit report, and take the necessary steps to prevent any future misuse of my personal information.Thank you for your attention to this urgent matter.

  

  Business Response

  Date: 12/12/2024

  The customer was advised to reach out to ********* regarding the possible fraudulent account.

  ********************** Tire & Rubber does not have access to card holders' activity or account information.

   

  Kindest Regards

  Goodyear Consumer Relations

• Initial Complaint

  Date:12/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/14, I bought 4 tires at Just Tires La Canada (J.T.). Within 100 miles, all the tire pressure sensor lights came on. I continued my journey, checking the tire every stop along the way, and on 10/23, I went to a Toyota dealership to have it checked. They found that all the tire sensors were broken, and the two in the front had come off and were rolling inside the tire. They said that it's OK to drive, so I went back to California. On 10/28, at J.T., they took 4 hours to repair the tire, This was terrible. What's even more interesting is that while I was waiting at the store, there were two other customers who came in to complain about the same thing as me (tire sensors rolling around inside the tire). After the work was completed, the employee said that they had broken the two front tire sensors, but they didn't know what caused the two in the rear tires, and charged me for the work. The story goes back to 9/16, I went to J.T. to have my tires balanced (I always buy tires from J.T.). The worker said "I adjusted the balance but it didn't fix it, so you'll have to buy new tires." I bought 4 tires on 10/14. After changing the tires, the worker said to me "Your tires were vibrating so much that it was hard to drive, right? Someone messed up the balance of your tires." The strange thing is that the only people touching my tires were the J.T. workers. And they said "There is also a problem with the front steering system, and the tire may come off while driving, so it needs to be repaired." I talked to my mechanic, but there was nothing wrong with the steering system. The receipt also states that there is nothing wrong with this steering system.
  The tire sensor problem has happened to multiple customers. The way they try to increase sales by causing problems in customers' cars, and the way they stir up customers' anxiety to sell unnecessary services, these things need to be improved for the community.
  I demand a refund of the $1198.18 fee plus $200 for the problem.

  

  Business Response

  Date: 12/16/2024

  Good morning,
  
  Following a thorough investigation of the BBB complaint a
  refund in the amount of $298.05 will be issued.
  
  The invoice being considered for refund is the second set of
  TPMS which are being considered as a courtesy. Replacement of TPMS sensors are
  necessary every 5-10 years as they do wear out and need replaced as regular
  vehicle maintenance.
  
  The request for reimbursement of the tire purchase is not being considered for adjustment because the
  original set purchased 8/21/23 came into the Goodyear location 13 months later
  with an accumulated 26,519 miles on them and a complaint of vibration. It is
  specifically noted on the inspection invoice that the front tires were cupping
  and causing the vibration. Cupping is caused through a mechanical issue with
  the vehicle. Usually through tires that are out of alignment and issues with
  worn suspension and shocks. Tires that suffer mechanical wear are not eligible
  for warranty consideration as that is not a manufacturing or workmanship issue
  with the tire. The original invoice and inspection documentation have been attached for reference to confirm the mileage achieved and inspection results.
  
  The notes on the Nissan Dealer report specifically states that “Customer
  states steering feels loose”. That would not be Goodyear’s responsibility to
  reimburse if the complaint by the customer is stating an issue they are feeling
  and requesting be inspected. 

  Kindest regards,

  The Goodyear Consumer Relations Team

  Customer Answer

  Date: 12/16/2024

   I am rejecting this response because:
  
  
  When I asked for tires to be balanced, they tried to sell me new tires without even balancing them, as your staff themselves testified. When I told them I was going on a 4000 mile trip and bought 4 tires, they tried to charge me for a non-existent lower control arm failure, I refused to have it repaired by telling them I would talk to my mechanic, but they threatened me saying the tires would fall off during the trip. There was nothing wrong with the lower control arm, as both my mechanic and the Toyota dealer said.
  
  The only reason I had to go to the Toyota dealer in Memphis was because all the tire sensors were broken and rolling around in the tires making weird noises, and their comment about the steering problem was because I was also asking for a 3rd opinion on your staff's comments and threats about the lower control arm. Of course you should cover this cost. I would even consider charging you for the full cost of the trip you ruined.
  I have filed the same complaint online with Just Tires twice since this incident, but have never heard back. This is why I am writing this complaint now. You are wasting my time. They may charge more, but never less.
  
  Have you read the recent reviews of the LA Canada location? I strongly sympathize with all the 1 star comments. I have probably been buying tires from this Just Tires location for years, but lately this store has been terrible, I will certainly not be returning, but this problem needs to be resolved for the sake of the residents of this area. Think carefully about why two other people came in within a four hour period with the same complaint as me, "the tire sensor came off and rolled inside the tire".
  

  

  Business Response

  Date: 12/18/2024

  Good morning, 

  In
  response to the declination of the proposed offer the claim has been
  reevaluated.
  The
  request to have the inspection completed by the Toyota dealership will be
  included in the refund.
  An email has been sent to the customer with the adjusted refund total with a request to confirm their mailing address.

  Kindest regards,

  The Goodyear Consumer Relations Department

   

  Customer Answer

  Date: 12/23/2024

   I am rejecting this response because:
  
  
  I have made the same complaint twice before to your customer service. Your site said that complaints would be responded to within 48 hours, but it has been over a month and I have not received any response. You have no intention of trying to solve the problem. You have no concern for the safety of your customers.
  
  It would be fraudulent to lie to customers and try to make money from repairs by saying that their steering system is broken.
  
  It is the same as destroying a customer's car by intentionally misbalancing the tires to make the car ride uncomfortable and then selling them new tires.
  
  I bought 4 tires for a 4000 mile trip, but all of them failed within 100 miles of driving. I had to constantly concentrate on the strange noises coming from the tires while driving, and the ride was terrible because the loose sensor was rolling around inside the tire.
  
  When I returned to your shop to have this repair done, you took 4 hours to do the work, not because you were busy, but because you went to take a break and left my car on the lift. You wasted my time here again. All the customers who came after me left before me. The employees here hate their jobs and don't care about their customers.
  
  I've been waiting in your store for 4 hours and 2 other customers have come in to complain about their tire sensors just like me. Are you intentionally trying to break people's tire sensors so you can make money off of the repairs? That's what I can't help but think after seeing how you've treated me so far.
  
  Just pay me what I originally charged you($1198.18). That way I'll have no reason to ever come back to your store. I think it'll be a win-win.
  

  Customer Answer

  Date: 12/28/2024

  I want to thank you all at BBB. Without you I would never have been able to get in touch with them. I never got a response to my emails and no one answered the phone number I was given. Just getting in touch with them was a big step. I really appreciate you guys.
  One last question, will they pay me the $468 they finally agreed to? If they do pay then maybe I can let it go, but if not then I have to move on to the next step.

• Initial Complaint

  Date:12/07/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Just Tires on November 7, 2024. I had an appointment for 8:00 AM when I arrived at Just Tires I was told I did not have an appointment but tomorrow was sure to get my car in. The services I requested was an alignment brake check visually Tire rotation and an oil change. I opted to get the three year alignment plan when I receive my paperwork at checkout. I was told that my alignment was off very slightly. The top pictures were in the green and the bottom pictures were in the green. It was as if I did not need an alignment at all. I do have paperwork if neededso I asked ***** why would they do an alignment if I didn’t need it and he said it was off slightly and I said to him, but it wasn’t yellow and it wasn’t red. It seems to me that that’s an unethical business practice. so I asked ***** why would they do an alignment if I didn’t need it and he said it was off slightly and I said to him, but it wasn’t yellow and it wasn’t red. It seems to me that that’s an unethical business practice because if I didn’t need an alignment, just let me know And I can choose whether I wanted to make that purchase or not but since it was out of the alignment so little that everything was still in the Green I think that I should’ve been given that option instead of paying almost $300 for the alignment and three-year alignment package

  

  Business Response

  Date: 12/10/2024

  To whom it may concern:

  We have reached out to Mrs. ******* in regards to this complaint. We have come to the conclusion that it is in the best interest of our customer to refund her for the alignment she paid for at Goodyear location. We want to make sure our associates and staff are properly communicating with our customers and endeavor to maintain their loyalty and trust with Goodyear. We have let Mrs. ******* and her husband know that they will receive a check for the amount they paid for the 3yr alignment. They have accepted the refund.

   

  Sincerely,

  Goodyear Consumer Relations Team

  Customer Answer

  Date: 12/10/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Mr. **** communicated with my husband and we have accepted the resolution of a refund of the 3-year alignment via check. We will await the arrival of the check.  

• Initial Complaint

  Date:12/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1st goodyear makes worthless tires, ht fortitude 255/65R17 is on my 2019 chevy colorado truck. AT 10,000 miles these tires were wearing out now 38,000 the tread wear indicators are ready to pop out, This mis-managed conniving company has lied about there worthless made tires, probaly a retread, NO way there can be a realistic 65,000 mile warranty, based on what? Fantasy or idiocy? How is this phony warranty applied exactly????

  

  Business Response

  Date: 12/11/2024

  We are working with the customer to get his tires replaced under warranty. 

• Initial Complaint

  Date:11/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I FILED A COMPLAINT TO GOODYEAR TIRE, AND IT WAS DENIED. I BOUGHT 2 GOODYEAR ENDURANCE TIRES IN 2019 FOR MY RV CAMPER TRAILER, (SEE COPY ATTACHED), AND THEY HAVE A “6 YEAR WARRANTY”. I CHECK MY TIRES AND AIR THEM UP TO THE DESIRED PSI. ON TRAVELING NORTH ON 95N, ONE TIRE BLEW OUT, AND WHEN IT BLEW, THE CAMPER DROPPED ONTO THE WHEEL, AND BENT IT, AND ALSO BROKE MY FENDER, (SEE PHOTOS ATTACHED). THE FOLLOWING INSPECTED THE TIRES AND ALL THREE STATED THAT BOTH TIRES WERE (DRY ROTTED), AND NEEDED REPLACED:
  1. AAA – SERVICE COVERAGE THAT I HAVE WHO INSPECTED THE TIRES WHEN THEY ASSISTED ME ON ROADSIDE ASSISTANCE, AND STATED THE TIRES WERE (DRY ROTTED)
  2. GOODYEAR DEALERSHIP IN SAVANNAH, GEORGIA WHO INSPECTED THEM AND SAID THE TIRES WERE DRY ROTTED.
  3. GOODYEAR AUTO SERVICE, ***** *** **** ***** ************* ******* ****** ************* – CONTACT ****** ****** (MANAGER) NOTE: GOODYEAR HEADQUARTERS REFERRED ME TO THIS STORE, WHICH I DID SO THEY COULD VALIDATE THE DAMAGE AND REPLACEMENTS. NOTE: ALL 3 ABOVE VALIDATED THAT THE TIRES WERE BOTH; (DRY ROTTED)! BOTH TIRES WERE BOUGHT IN 2019 AT THE SAME TIME WITH SAME (DOT) DATE. BOTH TIRES HAVE A “6 YEAR WARRANTY”. I ALWAYS CHECK MY TIRES, AND THE (PSI) BEFORE EVERY TRIP. I WAS TOLD TO TAKE IT TO SERGIO AT THE GOODYEAR DEALERSHIP HERE IN JACKSONVILLE, WHICH I DID AND THEY VALIDATED THAT BOTH TIRES WERE (DRY ROTTED)! THIS WAS THEIR STATEMENT TO ME, AND THEY STATED IT TO GOODYEAR HEADQUARTERS AS WELL! THIS GOODYEAR DEALERSHIP CHANGED ONE TIRE FOR ME, (AT NO COST), SINCE THEY VALIDATED THAT BOTH TIRES WERE (DRY ROTTED), AND WAS TO SEND THAT TIRE, ALONG WITH THE TIRE THE BLEW, BOTH TO GOODYEAR HEADQUARTERS, WHICH THEY DID. THE OUT OF POCKET COSTS FOR ME IS: (SEE ATTACHEMENT). 1 NEW GOODYEAR ENDURANCE TIRE = 176.99 - 1 NEW RV CAMPER WHEEL/RIM = 112.99 -1 NEW FENDER = 37.99 - HYDRO DIP PAINT FOR RIM = 83.99 - SHIPPING AND HANDLING = 88.19 - TOTAL = 500.15. I DEMAND A REFUND.

  

  Business Response

  Date: 11/26/2024

  I took this (800) Tire call on 11/8/2024 and gathered information from our customer/claimant.

  15 Min after our call I sent Mr. ********* our New 2 form to be filled out I also sent our shipping label to the Goodyear location Mr. ********* took his tire so they can hold it.

  I set up FedEx for Monday 11/11/2024 to pick up the tire, this tire was then sent to Goodyear Headquarters in Akron Ohio so it can be inspected in the Lab.

  The inspection was determined to be a "Run Flat" The condition found is the result of operation following
  loss of air pressure. No workmanship or material related condition was found to
  have caused initial air loss. Tires can lose air pressure for reasons beyond
  the control of the manufacturer.)
  

  A Certified letter was mailed out on 11/19/2024

  I explained to Mr. *********, I'm sorry this is not the results you were looking for. I also advised Mr. ********* he is welcome to request his tire back, if he does, I will have no problem sending it back to him at our cost.

  Customer Answer

  Date: 11/26/2024

  I DO NOT WANT THE TIRE BACK, I DEMAND A REFUND FOR
  DAMAGES.
  I HAD FAMILY FOLLOWING ME ON THIS TRIP, SO WITHIN A ½
  HOUR PRIOR TO THE TIRE GOING BAD, I GOT GAS, CHECKED MY TIRES, AND THEY WERE
  OK.  THEY WERE NOT LOW AS ****** ******** STATES WHICH IS TOTALLY FALSE.  MY FAMILY
  WILL VALIDATE THIS, SINCE THEY WERE RIGHT BEHIND ME FOLLOWING ME.
  I CALLED THE BELOW AFTER RECEIVING THIS RESPONSE FROM
  BETTER BUSINESS BUREAU, AND ALL 4 STATED THAT ****** ******** ALWAYS DENYS
  CLAIMS REGARDLESS, AND THEY STILL STATED THAT THE TIRES WERE BAD (DRY ROTTED)
  AND NEEDED REPLACED.  ACTUALLY THE
  GOODYEAR DEALERSHIP THAT ****** ******** REFERRED ME TOO, ALREADY REPLACED 1
  TIRE ALREADY SINCE IT WAS (DRY ROTTED), ON CLAIM *******, AND SAID THE ONE THAT BLEW,
  DEFINITELY HAD (DRY ROTTED) CLAIM ******, AND NEEDED REPLACED.  ALL 4 CORPORATIONS SAID THEY WILL SUPPORT ME
  IF I TAKE THEM TO COURT. THESE ARE THE 4 FOLLOWING CORPORATIONS THAT INSPECTED
  THE TIRES AND ALL FOUR STATED THAT BOTH TIRES WERE (DRY ROTTED), AND NEEDED
  REPLACED:
  THE FOLLOWING INSPECTED THE TIRES AND ALL FOUR STATED
  THAT BOTH TIRES WERE (DRY ROTTED), AND NEEDED REPLACED:
  AAA – SERVICE COVERAGE THAT I HAVE WHO INSPECTED THE TIRES WHEN THEY ASSISTED ME ON ROADSIDE ASSISTANCE, AND STATED THE TIRES WERE (DRY ROTTED)
  GOODYEAR DEALERSHIP IN SAVANNAH, GEORGIA WHO INSPECTED THEM AND SAID THE TIRES WERE DRY ROTTED.
  GOODYEAR AUTO SERVICE, ***** *** **** ***** ************, FLORIDA PHONE:  ************* – CONTACT ****** ****** (MANAGER)
  NOTE:  ****** ******** ON CLAIM ****** (WITH GOODYEAR) REFERRED ME TO THIS STORE, WHICH I DID SO THEY COULD VALIDATE THE DAMAGE AND REPLACEMENTS.
  ***** ********* ON CLAIM ******* FROM GOODYEAR CUSTOMER SERVICE HEADQUARTERS, STATED ALSO THAT BOTH TIRES WERE (DRY ROTTED) AND AGREED TO COVER BOTH.
  NOTE:  ALL 4 ABOVE VALIDATED THAT THE
  TIRES WERE BOTH; (DRY ROTTED)! BOTH TIRES WERE BOUGHT IN 2019 AT
  THE SAME TIME WITH SAME (DOT) DATE.  BOTH
  TIRES HAVE A “6 YEAR WARRANTY”.
  AGAIN, ****** ******** (WITH GOODYEAR) STATED THAT THE TIRES WERE LOW, WHICH
  IS (FALSE), I ALWAYS CHECK MY TIRES, AND THE (PSI) BEFORE EVERY TRIP.  AGAIN, I CHECKED THEM ½ HOUR RIGHT BEFORE IT
  AT A GAS STATION, AND MY FAMILY THAT WAS FOLLOWING ME SAID THE TIRES WERE OK,
  AND ACTUALLY SAW THE ONE TIRE BLOW. 
  QUESTION:  ON CLAIM *******, WITH ***** ********* (FROM GOODYEAR) FOR THE OTHER TIRE THAT
  DID NOT BLOW UP, THEY (GOODYEAR HEADUARTERS) REPLACED IT AT NO COST.  HOWEVER FOR THIS CLAIM ******, ****** ******** DENIED THE CLAIM, WHICH IS CONFUSING. 
  THIS WILL BE A CHALLENGING QUESTION IN COURT AS TOO 4 CORPORATIONS
  AGREEING TO (DRY ROT), AND GOODYEAR HEADQUARTERS ALREADY REPLACING ONE TIRE
  THAT HAD (DRY ROT).
  THE
  OUT OF POCKET COSTS FOR ME IS: (SEE ATTACHMENT).
  1 NEW GOODYEAR ENDURANCE TIRE          176.99
  1 NEW RV CAMPER WHEEL/RIM                     112.99
  1 NEW FENDER                                                 37.99
  HYDRO DIP PAINT FOR RIM                 83.99
  SHIPPING AND HANDLING                               88.19
  TOTAL:            500.15
  I DISAGREE WITH THEIR DENIAL, AND DEMAND A REFUND TO
  ME DUE TO THEIR TIRE (WITH A 6 YEAR TIRE WARRANTY THAT WAS VALIDATED BY 4 COMPETENT
  CORPORATIONS TO BE (DRY ROTTED) AND THE TIRE THAT BLEW CAUSED THE DAMAGE NOTED
  ABOVE). THANK YOU!
  
  **** * *********
  **** *********** *****
  ************* *******  *****
  ******  *************
  ******  *********************
  
  ***  ******** ****** ********

  

  Business Response

  Date: 12/11/2024

  This tire was inspected in our Lab and was determined that it was not the fault of the tire.

  Inspections are performed by trailed professionals that have been doing this for years.

  A tire cannot bend a rim!

  Hitting something on the road can, what happens then is the tires sidewall gets impacted (cut or a bubble).

  The tire then becomes compromised due to the impact.

  I'm sorry that this happened to our customer and the outcome was not what he expected.

   The condition found is
  the result of operation following loss of air pressure. No workmanship or
  material related condition was found to have caused initial air loss. Tires can
  lose air pressure for reasons beyond the control of the manufacturer

   

   

  Customer Answer

  Date: 12/11/2024

   I am rejecting this response because:
  
  I HAD FAMILY FOLLOWING ME ON THIS TRIP, SO WITHIN A ½
  HOUR PRIOR TO THE TIRE GOING BAD, I GOT GAS, CHECKED MY TIRES, AND THEY WERE
  OK.  THEY WERE NOT LOW AS ****** ********
  STATES WHICH IS TOTALLY FALSE.  MY FAMILY
  WILL VALIDATE THIS, SINCE THEY WERE RIGHT BEHIND ME FOLLOWING ME.
  I CALLED THE BELOW AFTER RECEIVING THIS RESPONSE FROM
  BETTER BUSINESS BUREAU, AND ALL 4 STATED THAT ****** ******** ALWAYS DENYS
  CLAIMS REGARDLESS, AND THEY STILL STATED THAT THE TIRES WERE BAD (DRY ROTTED)
  AND NEEDED REPLACED.  ACTUALLY THE
  GOODYEAR DEALERSHIP THAT ****** ******** REFERRED ME TOO, ALREADY REPLACED 1
  TIRE ALREADY SINCE IT WAS (DRY ROTTED), ON CLAIM *******, AND SAID THE ONE THAT BLEW,
  DEFINITELY HAD (DRY ROTTED) CLAIM ******, AND NEEDED REPLACED.  ALL 4 CORPORATIONS SAID THEY WILL SUPPORT ME
  IF I TAKE THEM TO COURT. THESE ARE THE 4 FOLLOWING CORPORATIONS THAT INSPECTED
  THE TIRES AND ALL FOUR STATED THAT BOTH TIRES WERE (DRY ROTTED), AND NEEDED
  REPLACED:
  THE FOLLOWING INSPECTED THE TIRES AND ALL FOUR STATED
  THAT BOTH TIRES WERE (DRY ROTTED), AND NEEDED REPLACED:
  AAA – SERVICE COVERAGE THAT I HAVE WHO INSPECTED THE TIRES WHEN THEY ASSISTED ME ON ROADSIDE ASSISTANCE, AND STATED THE TIRES WERE (DRY ROTTED)
  GOODYEAR DEALERSHIP IN SAVANNAH, GEORGIA WHO INSPECTED THEM AND SAID THE TIRES WERE DRY ROTTED.
  GOODYEAR AUTO SERVICE, ***** *** **** ***** ************* ******* ******  ************* – CONTACT ****** ****** (MANAGER)
  NOTE:  ****** ******** ON CLAIM ****** (WITH GOODYEAR) REFERRED ME TO THIS STORE, WHICH I DID SO THEY COULD VALIDATE THE DAMAGE AND REPLACEMENTS.
  ***** ********* ON CLAIM ******* FROM GOODYEAR CUSTOMER SERVICE HEADQUARTERS, STATED ALSO THAT BOTH TIRES WERE (DRY ROTTED) AND AGREED TO COVER BOTH.
  NOTE:  ALL 4 ABOVE VALIDATED THAT THE
  TIRES WERE BOTH; (DRY ROTTED)! BOTH TIRES WERE BOUGHT IN 2019 AT
  THE SAME TIME WITH SAME (DOT) DATE.  BOTH
  TIRES HAVE A “6 YEAR WARRANTY”.
  AGAIN, ****** ******** (WITH GOODYEAR) STATED THAT THE TIRES WERE LOW, WHICH
  IS (FALSE), I ALWAYS CHECK MY TIRES, AND THE (PSI) BEFORE EVERY TRIP.  AGAIN, I CHECKED THEM ½ HOUR RIGHT BEFORE IT
  AT A GAS STATION, AND MY FAMILY THAT WAS FOLLOWING ME SAID THE TIRES WERE OK,
  AND ACTUALLY SAW THE ONE TIRE BLOW. 
  QUESTION:  ON CLAIM *******, WITH ***** ********* (FROM GOODYEAR) FOR THE OTHER TIRE THAT
  DID NOT BLOW UP, THEY (GOODYEAR HEADUARTERS) REPLACED IT AT NO COST.  HOWEVER FOR THIS CLAIM ******, ******
  ******** DENIED THE CLAIM, WHICH IS CONFUSING. 
  THIS WILL BE A CHALLENGING QUESTION IN COURT AS TOO 4 CORPORATIONS
  AGREEING TO (DRY ROT), AND GOODYEAR HEADQUARTERS ALREADY REPLACING ONE TIRE
  THAT HAD (DRY ROT).
  THE
  OUT OF POCKET COSTS FOR ME IS: (SEE ATTACHMENT).
  1 NEW GOODYEAR ENDURANCE TIRE          176.99
  1 NEW RV CAMPER WHEEL/RIM                    112.99
  1 NEW FENDER                                               37.99
  HYDRO DIP PAINT FOR RIM                             83.99
  SHIPPING AND HANDLING                               88.19
                                                 TOTAL:            500.15

  I DISAGREE WITH THEIR DENIAL, AND DEMAND A REFUND TO
  ME DUE TO THEIR TIRE (WITH A 6 YEAR TIRE WARRANTY THAT WAS VALIDATED BY 4 COMPETENT
  CORPORATIONS TO BE (DRY ROTTED) AND THE TIRE THAT BLEW CAUSED THE DAMAGE NOTED
  ABOVE). THANK YOU!
  
  **** * *********
  **** *********** *****
  ************* *******  *****
  ******  *************
  ******  *********************
  
  ***  ******** ****** ********
  

  
  

• Initial Complaint

  Date:11/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nov 2024 Vehicle towed to Goodyear 100 Peachtree Industrial from Mercedes to repair breaks as line cut and all break fluid leaked out total cost approximately $350 plus according to receipt. Per the mechanic indicated he can't change break line without changing the entire strut. Well according to Mercedes repair shop this is not true after consulting with Mercedes service department. Goodyear mechanic states he called Mercedes service and was informed that he would have to charge strut to fix break line but Mercedes says they told him no such thing. Goodyear tech saw where Acima had approved $2000 credit and appeared to add additional repairs to eat up the entire approval amount instead of repairing the breaks for $350 allegedly. A few days later the car was back at the shop with the same problem needing the same repairs for an additional $2000 says the same Goodyear mechanic which indicated I have rodents eating my car parts verbatim. Those were his exact words. I asked for a receipt for parts as he indicated were bought from Mercedes to verify parts were purchased and new but he refused. Total repairs $2000 and vehicle is still not repaired properly ?? . I was informed to pay another $2000 I would like my receipt in details for parts and labor and where parts were purchased for verifications if we're having to pay for parts. This all happened in approximately within 3-5 days.
  it is generally appropriate to ask an auto repair shop for a receipt or invoice for the parts used in the repair of your car. This request can help you verify that the parts used were actually purchased and to confirm their quality and cost. Many reputable shops should be willing to provide this information as part of their transparency and customer service. If you have concerns about the repair or want to ensure that you're being charged fairly, it's a reasonable question to ask.

  

  Business Response

  Date: 11/21/2024

  I received an email and voice mail our customer sent in on 11/20/2024

  I reviewed the File from our Consumer Relations Department, I sent our store and DM District manager an email requesting them to submit an incident report.

  This morning the report was in, so I converted it into a Claim ******.

  I placed a call and email to the Mercedes-Benz dealership and as of now waiting for their reply.

  I'm at the beginning of my investigation of this claim.

  Once I gather up all the facts I will reach out to the owner of the vehicle.

   

   

• Initial Complaint

  Date:11/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In early September, I was driving back to Tucson from Phoenix in my 2002 Ford F350 pickup with Lance camper when I had an explosive delamination of my left rear tire. The tire was manufactured by ****** Tires (who was purchased by Goodyear). I contacted the company that sold them to me; **** ******* Tire in Tucson. They referred me to their manufacturers representative at Goodyear Tire.
  
  Since my truck sustained almost $6000.00 in damages, I requested that Goodyear reimburse me for the damages as well as replacing my tires. For the record, the employee at **** ******* who recommended the ****** tires to me had the exact same tires on his truck and two (2) of them suffered the exact, same tread delamination as mine.
  
  I spoke to the Goodyear representative, Mr. ****** ********* (************) who asked me to fill out a form and send the defective tire back to him for inspection.
  
  For the record, the damaged tire was almost unrecognizable due to the extensive damage.
  
  What came next in their response was just short of UNBELIEVABLE. I had explained to Mr. ******** that as a fireman, it was my responsibility to perform weekly checks on the air pressure in the tires of the firetrucks. This habit has been faithfully carried out by me on my truck as I use it for camping. This means I check the air pressure weekly.
  
  Goodyear's response to me was that they would not cover the cost of my damages nor would they even replace the defective tire. The reason...is that upon their examination they determined was loss of tire pressure. I cannot even understand how that could even make this statement due to the extensive damage to the tire.
  
  So, I requested from Goodyear information as to how they made the determination. All internal Goodyear visual inspection procedures and methodologies are confidential and/or proprietary information of The Goodyear Tire & Rubber Company. Goodyear’s findings in this claim are final, and we will close our file with no further action.

  

  Business Response

  Date: 11/21/2024

  I received a (800) phone call from Mr. **** ******* about a tire that failed and damaged his vehicle. My first replay was sorry, I hope no one was hurt, his replay No one was. I preceded to gather information so I can start a claim. 15 min after gathering up info I sent Mr. ******* our New 2 form and communicated we need 5 items from him. After sending out our New 2 form I called the shop that Mr. ******* said his tire was located and talked with Kevin, I gathered his email and sent him our shipping label. Immediately after I logged into FedEx and requested the tire to be picked on 10/28/2024. The tire was inspected on 11/5/2024 and it was found the tire did not qualify. Actual Tire Condition " Run-Flat" The condition found is the result of operation following loss of air pressure. No Workmanship or material related condition was found to have caused initial air loss. Tires can lose air pressure for reasons beyond the control of the manufacture.

  Mr. ******* asked for his tire back, so I set this up with printing a return label. I requested our shipping and receiving on 11/14/2024 and asked for it to be sent out on 11/20/2024

  I'm sorry the results were not what Mr. ******* was expecting. 

  At that point and time, I closed the claim. Mr. ******* sent several emails talking about him be upset with the results, I replied as I'm sorry, but this is what they found. 

• Initial Complaint

  Date:11/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased four tires on 05/24/23 in the amount of $2,249.19. I was told it would have a 3 year/ 60,000 mile warranty. Since my purchase date I’ve had my tires serviced at the original location twice. I made an appointment for today because I noticed the tread was a little low on the front two tires. The sales man said I needed to replace them and he could it under warranty for $880. I was shocked at the price gouge and ask why it was so much and I was under the three year sixty thousand mile warranty. He made up a response saying the warranty is prorated and since I used my tires for half the warranty time I would have to pay for half of the tires plus labor. I understand paying for the labor portion and I’m ok with that but trying to make me pay for half the tire is ridiculous. There’s no other warranty on the planet that works like that. If I purchased any other part for my vehicle and I had a 100 day warranty and on day 99 it breaks I shouldn’t have to pay 99% of the value because I only had 1% left of the warranty time. Once I explained that to him he started to backtrack and came up with a new excuse and said that since I didn’t come in every three thousand miles to get my tires rotated is why they won’t cover the tires. I explained that this warranty policy wasn’t explained to me and isn’t in the warranty paper work. The so called prorated warranty and non disclosure of tire rotation is a violation of the Magnuson-Moss Warranty Act. I explained that to ********* ****** the store manager at the Just tires ****** tx location and he gave me the number to the corporate office. I then made a recorded phone call to the corporate office and spoke to Matthew. He stated for the first 12 months they would replace for free and after the 12 months I would have to pay for the labor. I then spoke to ***** to set up my warranty and she wouldn’t honor it even after playing the recorded call with ******. 1.3 stars review and still A+ on BBB is suspicious. I’m contacting FTC

  

  Business Response

  Date: 11/21/2024

  After reviewing the details of the complaint, the customer's tires were not eligible for warranty coverage due to uneven treadwear. The uneven wear to the tires was caused by vehicle misalignment and other service-related conditions beyond Cooper Tire's control. In the interest of customer satisfaction, we did extend a courtesy offer to the customer on November 14, 2024, through a local dealer and the customer accepted the offer. We've attached a copy of the Limited Warranty, Tire Care and Maintenance Guide for detailed information on the warranty coverage.