Reviews
This profile includes reviews for Universal Windows Direct's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 318 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromLaura C
Date: 10/11/2022
5 starsLaura C
Date: 10/11/2022
I would recommend this company. Very professional. Did a great job and on time. Workers are very courteous.
Universal Windows Direct
Date: 10/20/2022
Laura, thanks for sharing your experience with us and trusting us at Universal Windows Direct with your home-improvement project.Review fromChris L
Date: 10/11/2022
1 starChris L
Date: 10/11/2022
I would NEVER recommend this company to anyone! Horrible customer service. Do your research on reviews of this company BEFORE you ever even call them out. Horrible reviews and a lesson learned by us!
I got a bait and switch from their salesman , he didn't put the numbers down he showed me I was ordering and I rcvd a lesser product. They installed a cheaper version, their measurements were NOT correct, the windows did NOT fit. Then they have the odassity to call me and treat me unacceptable for their errors. Please Please please...DO NOT USE THIS COMPANY!Universal Windows Direct
Date: 10/18/2022
Gia, we are truly sorry to hear about this experience with us and promise this is not a reflection of the service we aim to provide. If you wish to discuss your experience further, please contact our team at ***************************************** for assistance.Review fromAmber M
Date: 10/09/2022
2 starsAmber M
Date: 10/09/2022
I previously had windows done by this company a few years ago and no problems really. This time around we got siding, gutters and doors and it has been a nightmare. First off, we were quoted 12-14weeks to install. But....it was 9 months all because of waiting for 1 door. The company did not call to tell us of delay, I constantly had to call to follow up and get updates when the new times lines kept passing by. And I got a lot of attitude from everyone I spoke with blaming staffing shortages and covid, I am a hospice nurse and well aware of shortages but then 12-14 weeks should have never been quoted and since past the only 3 day window to cancel I was stuck. The work was finally completed and it is far below thr standard I was hoping for for waiting this long and paying as much as we did. Also we didn't received out shutters that me and my husband were both certain were included buy they stated was not. I now have to deal with them to get things fixed since 1 gutter is leaking along with other cosmetic issues that are just poor quality. I would not recommend this company to anyone. The whole process has been a huge headacheUniversal Windows Direct
Date: 10/11/2022
Amber, we are truly sorry to hear about your experience with us and promise this is not a true reflection of the service we aim to provide. To discuss your concerns further with us directly, please contact us at ****************************************** for assistance.Review fromDavid V
Date: 10/07/2022
4 starsDavid V
Date: 10/07/2022
We had our sales rep out in August. He was a third quote but he was the most informed out of the three quotes from different companies and it was a true lifetime warranty with the premium windows that we had that kind of sold us. I was kind of surprised and how fast the windows were made and called for delivery to install they come out October 5th finished on the 6th I am really impressed with the two a man crew that showed up. Very efficient and polite and answered any questions that I had. I would truly say that the investment I just put in is well worth it the room that really stands out is my Florida room wish I'd have done it years ago thanks David and Bill.Universal Windows Direct
Date: 10/11/2022
David, we appreciate you sharing your feedback with us! Thanks again for trusting us with your home-improvement projectReview fromLarry R.
Date: 10/07/2022
5 starsLarry R.
Date: 10/07/2022
We had 9 windows replaced today, 10/6/22. The crew leader was Murphy. They gave us a call in the morning to inform us of their ETA. The entire team was polite, worked well as a team, knowledgeable and worked very efficiently to install the windows In a timely manner They cleaned up after the project was completed. The windows look nice. We are happy with the with the work of done by this Universal Windows install team. Before they left they gave us an overview of the window features. We have noticed that our home is more quiet with the new windows as we do not hear as much road noise.
I recommend consider giving Universal an opportunity to show their product.Universal Windows Direct
Date: 10/11/2022
Larry, we are thrilled to hear our team provided you with an exceptional experience and that you're already seeing a difference with our products. Thanks again for trusting us with your home-improvement project.Review fromGary S
Date: 10/03/2022
1 starGary S
Date: 10/03/2022
We had place 2 separate orders with this company. Had problems on the first which were eventually taken care of. The second order has been nothing but problems. I as the customer had to keep contacting them for any kind of response. The main problem is the window screens of this second order which have large gaps in the corners. After many attempts to get this corrected (again I had to be the one keeping after this) I was told that that was the way they were supposed to be and I would get a call. I promptly said well the screens on the first order were not like this. Now the lifetime chalk on the windows are showing black spot of mold after I was told repeatedly this was a lifetime chalk and you won't have any problems with it. I have a detailed email chain which clearly shows i had to be the one to get a response from them. Weeks after I had reported problems. Communication/ resolve from them is absolutely terribleUniversal Windows Direct
Date: 10/11/2022
Gary, we are truly sorry to hear about this experience with us and understand your frustration at this time. we have reviewed your account and have asked out service team to reach out to assist in addressing your concerns. Please allow them 24-48 hours to contact you.Review fromSamuel E
Date: 10/02/2022
5 starsSamuel E
Date: 10/02/2022
Universal Windows with the team of Marvin reported in a timely fashion and worked efficiently despite my partial readiness for scheduled appointment. Marvin and team removed and replaced my windows in less than four hours. The finishing touches on the outside takes my curb appeal to another level. Thank you!Universal Windows Direct
Date: 10/03/2022
******* thanks for sharing your experience with us. We are thrilled to hear Marvin and his team provided you with an exceptional installation.Review fromCarole C
Date: 10/01/2022
5 starsCarole C
Date: 10/01/2022
Jake was awesome, answered all my questions, very professional and helpful. Had Universal Windows Direct for siding, gutters, doors and windows in my previous home, love the products.Universal Windows Direct
Date: 10/03/2022
******* we are thrilled to hear Jake provided you with a great sales presentation and our team exceeded your expectations. Thanks again for trusting us with your home-improvement needs.Review fromADEL M
Date: 10/01/2022
5 starsADEL M
Date: 10/01/2022
JEFF S. WAS OUR INSTALLER. HE WENT ABOVE AND BEYOND WHAT WE EXPECTED. HE WAS VERY PROFESSIONAL AND ANSWERED ALL QUESTIONS I HAD. HE NOTICED THE WAVE IN THE ONE WINDOW HE INSTALLED AND HAD ALREADY PUT IN AN ORDER IN FOR A NEW ONE BEFORE I COULD SAY ANYTHING. THIS IS THE SECOND TIME THAT WE HAVE HAD WINDOWS INSTALLED BY UNIVERSAL WINDOWS AND WOULD NOT THINK TWICE ABOUT ORDERING AGAIN.Universal Windows Direct
Date: 10/03/2022
***** we are thrilled to hear Jeff provided you with a professional installation experience. Thanks again for choosing us for your home-improvement needs.Review fromAnthony C
Date: 09/29/2022
5 starsAnthony C
Date: 09/29/2022
What an outstanding company. Our salesman Eric spent nearly 6 hours with us to make sure that everything we wanted would be correct and at a fair price. We chose Universal Windows over three other companies. Their product sold itself and we were not disappointed when they arrived. Ben and his crew finished the installation of 30 windows that we had replaced in our house in two days. They were professional, well mannered, hard-working individuals that worked as a team. Their attention to detail was superb, something that is hard to find these days. We could not be happier. I would truly recommend Universal Windows, Ben and his crew.Universal Windows Direct
Date: 10/03/2022
******** we are pleased to hear our team exceeded your expectations. Thanks again for trusting us at Universal Windows Direct with your home-improvement project.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.