Reviews
This profile includes reviews for Universal Windows Direct's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 319 Customer Reviews
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Review fromNick W
Date: 09/17/2022
5 starsGreat service! Will know details as long as the windows hold up! Stay tuned.Review fromStephanie K
Date: 09/17/2022
5 starsStephanie K
Date: 09/17/2022
John and Frank were on time, friendly, we didn’t even have to worry about our dogs- they were good with them too! They cleaned up as they went and left no mess :-)
Universal Windows Direct
Date: 09/21/2022
*********, we are thrilled to hear our installers John and Frank provided you with an exceptional installation experience. Thanks again for trusting us at Universal Windows Direct with your home-improvement project.Review fromAnthony D
Date: 09/16/2022
5 starsAnthony D
Date: 09/16/2022
Today we had our bedroom picture window replaced by Universal Windows. They arrived within their appointed arrival time and less than 2 hours later, we had a beautifully installed window. They were very professional and efficient. Thank you for a job well done!Universal Windows Direct
Date: 09/20/2022
Anthony, we are thrilled to hear our team provided you with an exceptional experience and appreciate you sharing your feedback with us! Thanks again for trusting us at Universal Windows Direct with your home-improvement project.Review fromPatricia N
Date: 09/16/2022
5 starsJake was very informative, about the windows. Anything my husband and I asked he could answer. A respectful and nice person to have in my home. To be honest, I thought he did a good job- he didnt drag out the appointment. Job well done! Excited to have new windows.Review fromRyan C
Date: 09/15/2022
5 starsRyan C
Date: 09/15/2022
Very punctual. Very polite. Installers were professtional and very clean.Universal Windows Direct
Date: 09/20/2022
Ryan, we are thrilled to hear our installers provided you with a professional experience. Thanks again for trusting us at Universal Windows Direct with your home-improvement project.Review fromDenise O
Date: 09/14/2022
4 starsDenise O
Date: 09/14/2022
Jake was wonderful , he explained everything very clearly, can't wait till we get our new windows .Universal Windows Direct
Date: 09/15/2022
Denise, we are thrilled to hear Jake provided you with a professional sales presentation. If you have any questions, please don't hesitate to reach out.Review fromChristopher T
Date: 09/14/2022
5 starsChristopher T
Date: 09/14/2022
The men that came to put in the windows could not been nicer. They put in four windows in a hr and a half cleaned up and gone. Universal windows should be proud of these employees they did your company well. I we’ll definitely use this company to do more windows in the future.Universal Windows Direct
Date: 09/15/2022
Christopher, we are thrilled to hear our team provided you with an exceptional experience and you're considering us for more windows in the future. Thanks again for choosing us at Universal Windows Direct.Review fromBrenda V.
Date: 09/13/2022
5 starsBrenda V.
Date: 09/13/2022
Excellent service from
Tony our salesman to the employee measuring the window and the installers. The sliding window is great! Attractive, sturdy and 2 locks. Highly recommended!Universal Windows Direct
Date: 09/15/2022
Brenda, we are thrilled to hear our team provided with with an excellent experience with us from start to finish. Thanks again for trusting us at Universal Windows Direct with your home-improvement project.Review fromAvie S
Date: 09/13/2022
1 starAvie S
Date: 09/13/2022
My mother ordered windows and a set of exterior french doors from this company. She lives in a condo and has to abide by HOA rules. The salesman said that they have replaced other units and were aware of the HOA rules. The doors had to be a specific style, be a certain color green on the exterior, and metal. There was a delay in getting the doors installed. They were installed at the beginning of November. My mother paid the remainder of the bill at that time, and then noticed they were white instead of green. She fell while trying to reach the leaving workers. She was told that's what you ordered. Later she found out the doors were also vinyl instead of metal and the doors were reversed. The stationary door was in front of the opening storm door and the opening door was in front of the stationary storm door. In addition, the locks for the stationary door were plastic, poor quality, and impossible for her to manage. She lives on the first floor. She did not have the option to keep the door unsecured. Her blinds also would not work because they were magnetic. The door was no longer metal. My mother could not use the room once it got dark because everyone walking by could look in, no privacy. She was repeatedly told that was what she ordered. Eventually the company acknowledged they were wrong. They sent a trouble shooter out twice to see the problem with no resolution. She finally got the doors installed the first week of September, 10 months later. The doors came white again, are vinyl again, but now are opening the right way. They came without door locks. The installers had to get locks from **** ****** For almost a year, my mom was unable to use these doors. This was to be a second egress for her. If the unit across from hers caught on fire, she would not have been able to get out. My mother is almost 80yrs old. This company took her money and put her at the bottom of the list, risking her safety, not providing the product they promised, and repeatedly tried to blame her for the problem.Universal Windows Direct
Date: 09/15/2022
Avie, we are truly sorry to hear about your mother's experience with us and promise this is not a true reflection of the service we aim to provide. Please have her contact us directly at ****************************************** is she wishes to discuss her experience further or has any additional concerns.Review fromElizabeth R
Date: 09/13/2022
5 starsI wasn't at home when the windows were put in but they did a very nice job. I would definitely have them come back. They were very professional. Great job
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