Reviews
This profile includes reviews for Universal Windows Direct's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 319 Customer Reviews
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Review fromNatalie K
Date: 09/13/2022
1 starafter 3 contract changed you would think that our order would be correct. it was not! we were never notified that the order was already in production and thst it could not be changed. we found this out when they were at our house to install. ATTENTION to detail has been thrown out the window since the pandemic. I had never had any problems like i did with our last 2 orders. WILL NEVER EVER deal with this company again. Dealing with Cody Hinkle is a lost cause and will say anything to you to get your order through! Very disappointedReview fromConnie B
Date: 09/10/2022
5 starsConnie B
Date: 09/10/2022
Jake came to my home and gave a great presentation on the windows we chose. I feel confident in the purchase. Also the explanation gave me a better understanding on how my new windows will function.
Universal Windows Direct
Date: 09/13/2022
Connie, we are thrilled to hear Jake provided you with a professional sales presentation. If there's anything else we can assist with, please don't hesitate to reach out.Review fromCarey S
Date: 09/09/2022
5 starsCarey S
Date: 09/09/2022
Jake was excellent and really made me feel like I was being taken care of and making an informed decision. I am so excited to get my new windows.Universal Windows Direct
Date: 09/13/2022
Carey, we are thrilled to hear Jake provided you with a professional sales presentation. Thanks for trusting us with your home-improvement project! We can't wait for you to be loving your new windows!Review fromAlice P
Date: 09/07/2022
5 starsAlice P
Date: 09/07/2022
Installer Ryan provided excellent service. I am very pleased with the job.Universal Windows Direct
Date: 09/09/2022
Alice, we are thrilled to hear our installer Ryan provided you with a professional experience. Thanks again for trusting us at Universal Windows Direct with your home-improvement project.Review fromM. B.
Date: 09/07/2022
5 starsM. B.
Date: 09/07/2022
Jake was very professional and very thorough with his home presentation of Universal Windows. He explained everything about the windows.Universal Windows Direct
Date: 09/08/2022
Margaret, we are thrilled to hear Jake provided you with a professional sales presentation. If you have any additional questions, please don't hesitate to reach out.Review fromJosh S
Date: 09/06/2022
5 starsNoah was the crew leader and went above and beyond! They did a fantastic job and the windows look amazing!Review fromsuzanne s
Date: 09/02/2022
5 starssuzanne s
Date: 09/02/2022
Noah and his crew were great! High energy, efficient and friendly. Noah himself was a true leader and a great Rep. He showed me how the windows worked, answered any-and every-question that I had. His Team went above and beyond!Universal Windows Direct
Date: 09/07/2022
Suzanne, we are thrilled to hear Noah and his crew provided you with an exceptional installation experience. Thanks again for trusting us with your home-improvement project.Review fromJanet K
Date: 08/31/2022
5 starsJanet K
Date: 08/31/2022
The installation was done very professional. Both men were courteous and all about the work. We had 2sets of windows and a sliding door...they did not stop till it was all done and cleaned up AND showed us how to work the one set with tilt in and sliding screens!
Our salesman Dustin - Also professional and courteousUniversal Windows Direct
Date: 09/07/2022
Janet, we are thrilled to hear our team provided you with a professional experience from start to finish. Thanks again for choosing us at Universal Windows Direct for your home-improvement project.Review fromVictoria W
Date: 08/29/2022
5 starsVictoria W
Date: 08/29/2022
Steve and his crew was very good. Very nice and friendlyUniversal Windows Direct
Date: 09/07/2022
Victoria, we are thrilled to hear Steve and his crew provided you with a professional installation experience. Thanks again for trusting us at Universal Windows Direct with your home-improvement project.Review fromMarci S
Date: 08/27/2022
1 starMarci S
Date: 08/27/2022
Terrible instal and terrible customer service. After bumping our scheduled appointment twice causing us to take off two days of work team showed up to instal new sliding patio door, front door and storm door. The slider was not the correct size for opening. That didn’t stop them from jamming it in causing the frame to bow and not shut properly. The glass is wavy and seems to have debris inside the two panes of glass. Our existing interior trim was cut and no longer fit so they had to go to Home Depot and get new trim which is now left for us to paint. They left a a two inch gap on top of trim. Caulk was left dropped all over our patio floor. Storm door was not installed properly and does not close unless you pull hard. Techs came out (another day off work) they couldn’t fix anything, they confirmed all of my problems and took many pics. Found out storm door is missing several parts. I’m no genius but seems like installer should have realized that and not try to half ass instal a door that won’t function correctly. Who exactly are they sending out to instal their products. Customer service has been a joke. We now have to wait another month and a half to get functioning doors. I have a special needs child and we have to now keep two of our three doors permanently closed and locked for fear she will get out of the house unattended. Was told they will use my experience as a training opportunity for their crew. That’s great but where does that leave me? I asked for some sort of compensation and was basically laughed at.Universal Windows Direct
Date: 09/07/2022
Marci, we are truly sorry to hear about your experience with us and understand your frustration at this time. We have reviewed your account and see our team is working to get a servicing appointment scheduled for you to get your concerns addressed. If you have additional questions at this time, please contact us directly at ****************************************** for assistance.
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