Reviews
This profile includes reviews for Universal Windows Direct's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 319 Customer Reviews
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Review fromD. J.
Date: 01/13/2024
1 starD. J.
Date: 01/13/2024
We had windows and doors installed and now we can feel air coming through the sides of all of them. In the winter we get frost build up where the air is coming through. I’ve contacted them and they sent someone out twice and the guy that looked at the windows and doors said nothing really like it was normal. I’ve sent photos of the windows and frost where they’re leaking air. We can’t keep our home warm now and it’s costing us more to try to keep our house tolerable. Before our house stayed warm and cool the way it should have. The trim they installed is rubber or a type of plastic. It’s all wavy and looks very terrible. I wouldn’t recommend this company because of all I’ve said along with their customer service. I’m going to get an attorney to get things done right because, this company will just ignore its customers from the way they’ve treated us.
Universal Windows Direct
Date: 01/17/2024
*****, we are truly sorry to hear about this lack of satisfaction in the performance of your windows. If you wish to further discuss your concerns at this time, our Customer Experience Department is happy to assist with insight to this issue and solutions to assist in resolving. Please contact them directly at ***** ******** to discuss further.D. J.
Date: 01/22/2024
You have already sent someone to look at the windows and he said he never seen anything like what was installed inside for window trim. It’s been several months since the guy came and still nothing has been done. We have contacted your company and that’s all that’s been done is you sending someone out to look and not do anything about the poor installation and bad materials to trim around the windows your company installed. I’ll contacting a lawyer to get things done the way they should have been done in the first place. Your company is no good. Your people were suppose to also replace a side window because it has dents in it and they put a piece of plywood along the bottom of the front door that is terrible and air blows in all around it. If I had employees that did this kind of work they wouldn’t be employees anymore.D. J.
Date: 01/23/2024
You have already sent someone to look at the windows and he said he never seen anything like what was installed inside for window trim. It’s been several months since the guy came and still nothing has been done. We have contacted your company and that’s all that’s been done is you sending someone out to look and not do anything about the poor installation and bad materials to trim around the windows your company installed. I’ll contacting a lawyer to get things done the way they should have been done in the first place. Your company is no good. Your people were suppose to also replace a side window because it has dents in it and they put a piece of plywood along the bottom of the front door that is terrible and air blows in all around it. If I had employees that did this kind of work they wouldn’t be employees anymore.Review fromLori J
Date: 01/08/2024
1 starLori J
Date: 01/08/2024
Buyer be cautious! Worse experience ever. We ended up suing them after the subcontractors they used to install the windows did such a poor job, we had water intrusion which ruined our floors, walls and created a huge mold problem. Mold and water damage caused one of our support beams to be compromised and we had to have it replaced as well as front mason work that came apart from side of house when the walls were destroyed by the water intrusion. We had the windows and doors replaced 3-4 times, they still are in crocked, not level, we have cold air coming in some of the windows yet. We had a restoration company work on repairing all the damage to my house for over 18 months and UWD only paid a portion of the repair costs saying we could sue if we wanted. By this time, I was tired of living in the dirt and debris with no interior walls, no flooring, etc. that I decided to pay the rest of the repairs and be done with my contact with the company. The still have the nerve to send me their JUNK mail on getting work done by them. Would think that they would have removed my name from all mailing lists, but they don't. They used subcontractors which they had lied about. We asked if they did this and they said that they never use subcontractors - a large untruth!! Worse yet, the contractors that did our house were being looked for by detectives in another state for ruining their homes with the installs. This group did not have insurance and UWD never checked any of this info prior to hiring them to do my job. They ruined my siding, put holes in it and overcut the window openings into the siding leaving additional areas for water to intrude so I had to replace siding as well. The water intrusion started with the first rainfall after install and we called the company immediately. We read reviews, talked to people and asked all the right questions prior to hiring and we were lied to by this company. We did have to get an attorney.Universal Windows Direct
Date: 01/17/2024
***** we apologize for your experience with us here at Universal Windows Direct. We understand your frustration with this experience and apologize for an misleading information you received regarding expectations with us. Please contact our team directly if you wish to further discuss your experience at this time.Review fromKathy H
Date: 01/02/2024
5 starsKathy H
Date: 01/02/2024
Our salesman was excellent and so were our installers. We’re happy with the quality and look of our replacement windows.Universal Windows Direct
Date: 01/11/2024
*****, we appreciate your feedback of this experience with our team from start to finish. Thanks again for choosing Universal Windows Direct for your replacement window needs.Review fromMichael E
Date: 12/18/2023
5 starsMichael E
Date: 12/18/2023
Install crew lead by Noah was awesome.
UWD did everything they promised.
Installed 33 windows in less than 8 hoursUniversal Windows Direct
Date: 12/21/2023
******** we appreciate your feedback of this experience with our installation crew lead by Noah. Thanks again for choosing Universal Windows Direct for your home-improvement needs.Review fromJohn D
Date: 12/06/2023
5 starsJohn D
Date: 12/06/2023
Extremely happy with the end result of my window installation. John ***** and his team did an excellent job installing all of the windows in my home. He was quick to identify an issue with the measurement of 2 windows and how long it will take until they are replaced. Very pleased with the look and feel of these windows.Universal Windows Direct
Date: 12/13/2023
***** thank you so much for sharing this amazing feedback of your experience with us here at Universal Windows Direct. We are truly thrilled to hear John and his team provided you with such a professional installation experience. If you have any questions, please don't hesitate to reach out.Review fromDavid M
Date: 11/30/2023
5 starsDavid M
Date: 11/30/2023
John and the crew arrived at the scheduled time and they were fast, efficient and cordial. The work looks to be very professional and I can already tell the difference the new window makes in terms of insulating my living room. So far I am very pleased with my choice of Universal Windows Direct. The pricing was fair and quality appears to be quite good.Universal Windows Direct
Date: 12/13/2023
*****, we are thrilled to hear of your amazing experience with John and his crew during installation of your new window. Thank you for sharing your kind words of this professional experience and choosing Universal Windows Direct for your replacement window needs.Review fromTeresa B
Date: 11/30/2023
5 starsTeresa B
Date: 11/30/2023
OMG can't say enough. This was a referral and we couldn't have been more pleased. Dan was outstanding, and came with all the information we needed to make a purchase that day. Shot out to the babysitter so he could come out on a Saturday. Highly knowledgeable and honest, and represented the company with integrity. The guys that measured our windows were spot on, timely and neat. And, I can't say enough about your installers, John ***** and Crew (2l. Great team, neat, timely, and perfectionist with their installation skill. Customer service was great from start to finish keeping us informed and scheduling around our lives as best as possible. One of the windows has a small crack but I have no doubts it will be replaced. All in all, highly recommend, my back windows look great and I'm so excited to complete the project next year with the installation of the front windows.Universal Windows Direct
Date: 12/13/2023
******* we are thrilled to hear of your amazing satisfaction with your project with us here at Universal Windows Direct. Thanks again for trusting us with your home-improvement needs.Review fromjanet l
Date: 11/29/2023
1 starEveryone seemed so nice. I told sales man why I wanted new windows. Safety for my grandchildren and pet. They saw all the toys and meant my dog. I had a salesman and someone they sent to measure windows. I asked will this be good for me. The house still had original windows. Needless to say I signed the contract. The first appointment to install, they canceled on me. Which ok.
The installer that came out was a nice man. Once again knew why I was getting the windows.
17 days later window broke. Sent pictures. Not sure how it happened. I was at work. Only dog in house. She did not get hurt thank God. They said they would fix but, I had to pay for glass. I am not sure how you can blame my dog. Yes she is big but the original windows never broke. They were 60 years old. I still have cardboard on my window and it has not been fixed. So expensive and frusterating.Review fromLinda R
Date: 11/28/2023
1 starLinda R
Date: 11/28/2023
Universal windows came to my house June 15, 2023 to give me an estimate on two doors in my kitchen. A gentleman came about a week and a half later to measure the doors and said that they would be somebody would be here probably no later than the end of September to with the doors to install they told me 6 to 8 weeks maybe 10 at the most well here it is it’s going to be December 5. They’re coming to put my doors. I took all the stripping off both of my doors because it was summertime and they were supposed to be here by like September so even if they came in October I would’ve been OK but I took everything off the doors so now all my heat is gone right out my doors, and I mean these doors are old in this house and now they’re coming in December and all the heat will be going out the doors even more because they’re putting changing the doors and it’s not gonna be an easy task cause this is an old house so if they think they can come in and go right back out and that’s what we charge explained to them they say they don’t contract no workers so we’ll see what happens about that that will be an issue also, I believe that a bit of a price adjustment should be happening here with this whole situationUniversal Windows Direct
Date: 12/13/2023
****** we are truly sorry to hear about this experience with us and understand your frustration at this time. Please contact our Customer Experience Department directly at (855) 293-7813 to discuss directly your concerns so they can assist in resolving in a timely manner.Review fromJudy B
Date: 11/26/2023
1 starJudy B
Date: 11/26/2023
On August 16, 2023 I had two windows installed. The bedroom window was installed with the incorrect glass. Installers assured me new glass would be reordered. While one installer was working on bedroom window the other one requested balance on bill. Which I paid. The error was not discovered until the installer requested I look at the finished produce. I have made multiple telephone calls, e mails to no avail. I have been hung up on all calls or on hold for 45 minutes. On original estimate the sales rep gave the impression this company could walk on water. Please do not fall for the lies. Upon signing for the windows they make offers reducing the bill if you go on record of how great the rep was an how great the produce was. Even with these reductions their produce is not worth it. Their customer review rating of 4.13/5 is based on the reviews made prior to installation to get a reduced bill. Today is November 26, 2023 still no replacement.Universal Windows Direct
Date: 12/13/2023
****, we are truly sorry to hear about this disappointing experience with us here at Universal Windows Direct. We are reviewing your account and reaching out to our management team to discuss the current status of your project. Someone will be contacting you shortly to provide you with an update on your project.
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