Reviews
This profile includes reviews for Universal Windows Direct's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 318 Customer Reviews
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Review fromTracy S
Date: 06/27/2023
2 starsTracy S
Date: 06/27/2023
Products look nice however they are incredibly overpriced and the salesman was way too pushy. If I receive an estimate for $17k, but it could be $14k if I sign today.. then when I don’t want to sign today it miraculously drops to $10k it only tells me they were pushing a product at an astronomical markup, not that I’m getting an amazing deal. The salesman also made an insulting comment when he realized I was not willing to sign a contract the same day.
Universal Windows Direct
Date: 06/28/2023
Tracy, we are truly sorry to hear about your sales experience with our representative. We provide competitive pricing for our products and apologize that we were not the right choice for you. We will note the negative feedback of your sales representative and share with management to make necessary changes for our team to improve moving forward. If you wish to share any additional feedback with us, please contact us directly at *******************************************Review fromDan N
Date: 06/20/2023
5 starsDan N
Date: 06/20/2023
Arin and team did a wonderful job. Fast, efficient and cleaned up after.Universal Windows Direct
Date: 06/28/2023
Dan, we appreciate your feedback and thrilled to hear Arin and his crew provided you with an efficient installation experience. Thanks again for choosing Universal Windows Direct for your home-improvement needs.Review fromKaren D.
Date: 06/16/2023
1 starKaren D.
Date: 06/16/2023
When we signed the contract we were told our entryway would be in stalled in March 2023. They got their money the same day. It is now June 2023 and no entryway. We have been paying on this door since January 2023. March they told us the door wasn't ready. We weren't told anything after that. My husband would call and ask where our order was. They told us it's back ordered. Now they finally given an installation date of June 19. Today they called and left a message that they can't make that date. What is going on? We can't reschedule . My husband took off for this date. The following week I 'm having surgery and won't be up to having this done for a month. Very poor service. We feel like fools trusting you. This is not acceptable.Universal Windows Direct
Date: 06/28/2023
Karen, we are truly sorry to hear about the lack of customer service during your experience and understand your frustration. We have reviewed your account with us and see our team has addressed your concerns on 6/21. If you have any further questions or concerns, please contact us directly at ****************************************** for assistance.Review fromWill G
Date: 06/15/2023
5 starsWill G
Date: 06/15/2023
Nothing but positive things to say about this company. Joey and Cody were fantastic on the installation, going above and beyond to utilize the original 1934 wood frame to maintain the look and aesthetic of the window.
Whole house is of windows is finally done. If I ever move and need to replace windows, it will be with Universal.Universal Windows Direct
Date: 06/28/2023
Will, we are thrilled to hear Joey and Cody provided you with an exceptional installation experience from start to finish! Thanks again for trusting us at Universal Windows Direct for your home's replacement windows!Review fromMike S
Date: 06/14/2023
5 starsMike S
Date: 06/14/2023
Jake was very professional showing us a great window with the super pacer technology. He was friendly and gave us a fair price. We really needed this done and are exited about the new windows.Universal Windows Direct
Date: 06/28/2023
Mike, we appreciate you sharing this feedback on your experience with our sales representative Jake! We are thrilled to hear he provided you with such a professional sales presentation and can't wait for you to be loving your new windows!Review fromLisa H
Date: 06/13/2023
5 starsLisa H
Date: 06/13/2023
Ryan, my installer was excellent. He showed up on time, was professional and courteous and did a great job tearing apart my 100+ year old windows to make the new ones fit perfectly !! They look great! I’m getting compliments from all of my neighbors! So happy I choose Universal Windows Direct!Universal Windows Direct
Date: 06/28/2023
Lisa, we are thrilled to hear Ryan provided you with an excellent installation process of your new windows. Thanks again for trusting Universal Windows Direct with your home-improvement project.Review fromJohn F
Date: 06/12/2023
2 starsJohn F
Date: 06/12/2023
Installation of the windows went well, clean-up could have been better and only when install was complete were we made aware that the glass would not be cleaned. I questioned why and was told that customers complain about the smell of the glass cleaner and some are allergic to the cleaner.
The upper and lower grids do not line up and when I questioned this to the service department the answer was "the lower window unit is wider than the upper one"!Universal Windows Direct
Date: 06/13/2023
****, we are truly sorry to hear we did not exceed all of your expectations during this experience with us. While our installers do wipe the windows of debris from manufacturing, cleaning unfortunately is not part of our installation process. We will share your feedback with our team to improve the customer experience for the future. If you have any additional questions or concerns please contact us at ******************************************John F
Date: 06/24/2023
Business neglected to respond to the 2nd item, "window grids in upper and lower window do not line up", lower glass is 1 inch wider than the upper glass, if all glass was measured from the center out for the grid installation they would line up!!!Review fromSharon R
Date: 06/07/2023
5 starsSharon R
Date: 06/07/2023
Excellent service. The installers were professional. They were courteous and cleaned up after themselves …overall it was an excellent experience as a homeowner. We will definitely buy windows from them again.Universal Windows Direct
Date: 06/13/2023
Sharon, we are thrilled to hear our installers provided you with such an exceptional experience. Thanks again for choosing Universal Windows Direct for your home-improvement project!Review fromPolly P
Date: 06/07/2023
5 starsPolly P
Date: 06/07/2023
Sales person was terrific, and once they got out here, mike the installer was great & professional and got the job done and quick. I'm finally after 3 years enjoying the nice breeze in my house. Love it and the cat loves sitting in the window.
1st pic is before.. the 2 others our now.. love them. And loved the value.Universal Windows Direct
Date: 06/13/2023
Polly, we appreciate you sharing your experience with us at Universal Windows Direct! We are thrilled to hear our team provided you with such an exceptional experience that you're still and products that you're still enjoying today. Thanks again for choosing us for your home-improvement needs!Review fromRae S
Date: 06/05/2023
1 starRae S
Date: 06/05/2023
I did not receive the custom windows I ordered. The windows I ordered were supposed to help muffle the outside noise, And help keep the heat and the AC in the house.They don't the noise is so loud it sounds like I have my windows open and I don't. I have called the company and I cannot get past the woman that answers the phone. She takes a message and no one gets back to me. I have asked for the sales person to get in contact with me and he hasn't. I paid a lot of money for custom windows and this is not what they gave me.Universal Windows Direct
Date: 06/13/2023
Rae, we are truly sorry to hear our team did not meet your expectations during this experience with us. We would like the opportunity to make things right. Please contact us at ****************************************** so we can assist with your concerns directly.
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