Reviews

Review Details

• Review fromMary C

  Date: 10/27/2023

  1 star
  These people are HORRIBLE ! They set me up and stole my deposit ! They add items on to my contract without talking to me and waited until they knew I wouldn't be able to get my money back ! They stole $1,159.30 from me and my grandchildren and they knew we were moving an apartment not a storage locker! They tried to charge me 3 times the fee and when I said no because I couldn't afford that then they said they were not going to give me back my money! These people are Scammers to steal that much money from a senior citizen and my grandchildren! Don't trust these people they are DESPICABLE!

• Review fromAngela W

  Date: 10/27/2023

  1 star
  No STARS!!!WORSE COMPANY EVER!!They are NOTHING but a SCAM!I HAVE NEVER RECEIVED MY FURNITURE!!

• Review fromJoanie K

  Date: 10/25/2023

  1 star
  Worst moving company EVER! Do not use them. They will calculate how much room you need to move your items, quote you a decent price, show up 2 days later than scheduled with a truck nowhere near the space you need, even though you gave them a list of your belongings, then comes the bait and switch. Oh sorry. It won't fit. If you want to move your items, that'll be DOUBLE our original quote. Turn them away? You just lost your deposit with NO recourse. 2k mind you. Go with POD's. They know exactly how big a POD you'll need ** they're professionals and know their business. RUN from this company!!

• Review fromJulie K

  Date: 10/22/2023

  1 star
  Horrible company! Top five reasons NOT to use them:1. They only use CASH (after the initial deposit) and the actual movers wrote me a receipt on a scrap of paper! SCAM!!2. The initial caller said theyd ALWAYS be available only to have full voicemails and no returned calls especially when they didnt show up as planned.3. The day they said theyd come became the NEXT day LATE in the day. (It was in the fine print as theyre pressuring you to sign.)4. They sent too few movers who didnt have the right equipment.5. They did not give you updates on your delivery or where your things were and broke several items.

• Review fromE L D

  Date: 10/21/2023

  1 star
  DO NOT HIRE THIS MOVING COMPANY. They lie. They gave me a range for pick up and then exceed it by more than 30 hours,. Then they insisted that the original promised delivery date was the beginning of the delivery window. I would give them 0 stars if I could.

• Review fromAleena S

  Date: 10/19/2023

  1 star
  These guys are liars and frauds DO NOT USE THEM!!! We called them and asked them how much they charge, if they use their own guys, and even when we were on the fence, they transferred us to the dispatch and the guy said that he had an empty truck, heading out west where we were moving to, and that we would receive our stuff after 7 days.. AT THE LATEST. Like, actually have our stuff by Oct. 4th or 5th.. Our pickup date was for Sept. 29th. They of course didn't show up til Sept. 30th at 5 pm...when we were supposed to already be driving for **** miles. We were calling every day around the 4th asking where our stuff was.. and they gave us the basic off the script replies. They even had their system go down for a week where they couldn't receive our payment which was not our fault.. so why do we have to wait cause of your downfall?? Also we never signed for a delivery date for 10 to 30 business days like the absolutely rude manager ******** claims. Yet they sent us one that has a delivery date but wasn't the one we signed. So they will ******* and lie to cover their a** So it is now Oct 19th...still without all of our stuff..we've been having to survive with what we brought in suitcases.. and they still wont give us an update on where our stuff is,, or when it will get here. We even sent an email asking where it was so we could pick it up ourselves and now they are ignoring us. DO NOT USE THEM. SAVE YOUR MONEY AND USE SOMEONE ELSE or just uhaul everything. They'll just increase the price after they give you an estimate anyway so you're saving money in the long run.

• Review fromLaDonna L

  Date: 10/17/2023

  1 star
  Extortion, destruction of personal property, loss of personal property and family photos. Using this company was the worst experience of my life! Not a piece of our furniture was left unscathed. They tried to charge is double the original quote.If you value your money, personal items, and dignity do not us this company.

• Review fromJosh W

  Date: 10/17/2023

  1 star
  Well, I needed to move from WA to KC, MO. Found this place and the price SEEMED right at the time. Told them what I had to move out of a 2br apt. Found a little more than I had and it was tacked on when the movers showed up. NOW, the moving company that showed up were locals, which is fine, except that I was never told that upon booking. But they were awesome! Very quick and wrapped everything. But I was told to pay another 500 or so for the extra storage. Had no choice but to pay. And I was told that my stuff was going to be at my new apt in *********** a week later, when I was going to arrive. Didn't happen! Apparently, my s*** sat in a warehouse for over a week and didn't even leave WA, until June 24th, a day AFTER they said they would be there. The driver called me on the 24th and asked me to confirm the address in Georgia! They didn't even have the correct address. Wtf? Gave him my address and that was the last communication I had with him. No response to anything. Had to stay at my cousins place waiting for my stuff. Finally got a call from a mover saying he was going to be at my place. This was mid August. He shows up in a Enterprise truck. He told me that my stuff had been sitting in a warehouse in **** for a week. Good guy and brought my stuff up. Boxes were damaged. Recliner was broken. Pictures were broken. Sports memorabilia was stolen. Mountain bike was damaged. I had to leave a bunch of stuff behind to reduce costs. Never again! Cost me about **** for this c*** move. Lied to me about everything. My stuff sat for 2 weeks!!!! Really??!! I will rent a uhaul next **********! But at least I got most of my stuff. Lol.

• Review fromTrent B

  Date: 10/17/2023

  1 star
  This company is absolutely HORRIBLE,. Every which way you turn. Received the original "binding Estimate" , paid a deposit. Per the "binding estimate" says delivery would be 3-7 days based on the mileage between locations. Was called back and informed that the "binding" estimate was wrong and increased the price and collected more deposit which some is non refundable. On the day of pickup, they DOUBLED THE ***** OF THE 2ND ESTIMATE.. We had already paid the 2nd estimate in full and would have lost ALL that money. Agreed to the higher price again b/c we HAD to move(jobs,etc).. When the movers took our belongings, they assured us our things would be moved to our new location in about a week. They had another family that was moving to our new area, but assured us they would not hold up our move because of it. We are expecting a baby and the mover said he fully understood b/c he was a "new" father. Our belongings were picked up September 2nd, and it is now October 17th and nothing. I get $5 a day credit after the 18th.. My wife is pregnant and doesn't even have a bed to sleep in. Alot of the baby items are with the our belongings on the truck. Had asked for a inventory list 4 different times. Got someone's inventory, but not ours. Just last week FINALLY received it and the inventory list was doubled from the actual list. Now I know why the Pick up price was double. When I signed the contract, the "agent" quickly went thru it and DIDN"T point out the delivery clauses. I relied on the "binding" estimate that clearly states 3-7 days for delivery. I NEVER would have given a non refundable deposit based on the terms of the contract that were not disclosed up front. They are criminals...

• Review fromTony H

  Date: 10/17/2023

  1 star
  They dont deserve even 1 star.- first sale personal started with purposely underestimating the cubic feet, made you think it was an economical solution going with them. This sales shared phone number, but would stop responding when we had questions.- the second guy from quality assurance contacted about a week before pickup, same items, bumped up the cubic feet by 3 times, charging extra $3k.- the driver showed up, looked at the stuff, pretending like he is a genius estimating another 200 more cubic feet with his naked eyes, charging another $4k. Which included $1,200 shuttle fee and he was not able to explain what that was, and also $250 materials which was just tapes and blankets, blankets were not even ours. Ridiculous! Threatening either he only picked up what was agreed with before or followed his quote.- customer service stated multiple times the dispatch once assigning the driver for delivery, would contact us 3-5 days before delivery, which never happened. Suddenly the driver contacted 24 hrs before delivery, putting us in an awkward position because of the last minute notice. We had to book storage unit last minute and pay hundreds of dollars more to adjust our lease agreement to take the delivery. When asked to push it out by 1 day for us to make arrangements, driver wanted to charge extra $1,800 storage and redelivery.- on delivery date, driver asked for another $1,200 shuttle fee and never even bothered explaining what that is. Contacted customer service which was just full of bs.Whole company is full of liers, has an SOP on how to trick you into signing, and make ridiculous profit. Please listen to me, dont be the next victim.