Complaints

This profile includes complaints for BidFTA's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  BidFTA

  7660 School Rd Cincinnati, OH 45249-1528

• 

  BidFTA

  8485 Broadwell Rd Newtown, OH 45244-1644

• 

  BidFTA

  54 E 11th Street Newport, KY 41071

• 

  BidFTA

  6401 Colerain Ave Cincinnati, OH 45239

• 

  BidFTA

  2224 Waycross Rd Cincinnati, OH 45240

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/08/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is an online auction site. I purchased what I thought was a generator for $370 on March 30th. I paid for the invoice went and picked it up because I was going to use it at a later date put the said generator in my storage without opening the box. This weekend made the 6th I brought the generator out to my property to get it set up for use while we are completing our construction upon opening the box I found a box full of broken office chairs inside of it. I contacted fast track it auction services to inform them of what I had found with pictures and everything. The first response I got back was I should have checked it before I left and because I had used my courtesy refund they would not be able to assist me. I informed them that I had never received a refund that I had always paid for that auction things that I had won. I then received another email from another customer service rep stating that I needed to make myself aware of the policies that I should have checked this item before I left the warehouse. I explained to her that this was my first time purchasing something like this and I was not aware that there was a area to test the products or open the products and besides I had received this from the security department so I assume that it had been checked because it said appears new when I bid on it. I have yet to get a response back from them and would like to return this item for my money back I sent them pictures of the box and pictures of the invoice and everything that was inside of the box as well as the item number.

  Business Response

  Date: 05/16/2023

  The customer was refunded for the item on May 11th. 

  Attached is the email thread and the refund receipt showing the refund at the bottom of the page.

  Customer Answer

  Date: 05/17/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ***** *****
  

• Initial Complaint

  Date:04/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I won multiple auctions on 4/20 (8 in total). Of those 8 auctions, only three items were as advertised. I attempted to get a refund on multiple items due to being incorrectly listed and was refused and told “you need to be more careful what you’re bidding on”. Two of the items were multi-box items and listed as “appears new” but were missing boxes rendering the actual items useless. One item clearly had a receipt from wherever it was returned that said “returned after two weeks, defective does not work”. When I asked why they were selling a defective item that was clearly marked as defective they told me they made no guarantees about the condition of the item. Another item was clearly misrepresented. It was supposed to be two bar height chairs per the auction and the box clearly said dining room chairs and did not match the product image.
  
  The items that were misrepresented are attached with the receipts. Of the items on the receipts, only the neewer camera strobe light and the bar wood style bar cabinet were accurately described in the listings.

  Business Response

  Date: 05/04/2023

  There has been no correspondence from this customer to our Support Team.  
  
  
  We deal in secondary market items.  Secondary market means that items could come from customer returns, overstock, shelf pulls or display/floor models. We have no way of knowing if a customer used the item prior to returning the item or if the supplier simply had too many and sold them to us as overstock.
  We state clearly in writing throughout the website, the terms and conditions and even signs in our warehouses that we do not test items, we do not assemble items, and we don’t verify part lists to confirm completeness.
  We use 4 different kinds of descriptions when lotting items: Brand New,  Appears New, Open Box (Please Use Preview, Unverified Condition) and Damaged.  The following are the definitions for each that are posted in the terms of our auctions:
  Condition of “Brand New”: Brand New items are new and unused merchandise. It may not be in its original packaging. They should perform as expected. If you pick up your item and it is not new, or does not work, you can return that item before you leave the pickup location. These items are guaranteed for functionality and completeness. A bidder must examine the item thoroughly when picking up. If the item is not brand new the bidder MUST report this at the warehouse prior to leaving the premises. Once the bidder has left the premises with the item, Fast Track It cannot issue any refund for issues arising with the item
  Condition notation of "Appears new": these are items that appear to be in a new condition or have never been used previously. These items are not tested for functionality or completeness -for items that are marked "appears new" a bidder must examine the item thoroughly when picking up. If the item does not appear new or unused or if there is an issue, the bidder MUST report this to 2MC Management, Inc. prior to leaving the premises. Once the bidder has left the premises with the item, 2MC Management, Inc. cannot issue any refund for issues arising with the item.
  Condition Notation of "Open Box" "Please Use Preview" or "Unverified Condition": Items marked "Open Box" "Please Use Preview" or "Unverified Condition" indicate that they could come from a multitude of circumstances - shelf pulls, overstock, returns. An open box item could be incomplete and has not been tested for functionality. Taking advantage of the listed inspection days is strongly recommended for these items. 2MC Management, Inc. cannot issue refunds on these items if there are issues arising.
  Condition notation of "Damaged": Items marked "Damaged" could be new or used, but are noted to have certain damage. If possible, items will have secondary photos that display the damage, but are not still not tested for completeness and functionality and could have more damage than found upon being inventoried by 2MC. 2MC Management, Inc. cannot issue refunds on these items.
  Being familiar with these terms is very important as to how the item’s condition is assessed.  They are also important to know because they tell whether or not the item can be refunded.  They are also required to be agreed to in order to receive a bidder number to participate in our auctions. 
  If they would like to email in to ****************** we can send him back to the warehouse to return 1 of their items for a courtesy refund.

• Initial Complaint

  Date:04/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bidfta ****** ** ******** **** repeatably tries to scam there customers I personally have numerous instances where the item was wrong and described differently to take your money when you complain the so called owners do nothing but say sorry about your luck. this site is the worst bidfta site by far many times they argue with customers threatening them with bodily harm, The company that lets the have a franchise does not care about reputation money is the key factor. WHEN WILL THE BIDFTA SITE AT ****** ** BE CLOSED!!!!!

  Business Response

  Date: 04/21/2023

  Our goal is for everyone to have an enjoyable experience using our website and to get some great deals as well.  In order to do that, you will want to familiarize yourself with our item descriptions and how items are lotted.  We deal in secondary market items.  Secondary market means, these could come from customer returns, overstock, shelf pulls or display/floor models. 
  We have no way of knowing if a customer used the item prior to returning the item or if the supplier simply had too many and sold them to us as overstock.
  We state clearly in writing throughout the website, the terms and conditions and even signs in our warehouses that we do not test items, we do not assemble items, and we don’t verify part lists to confirm completeness.
  We use 6 different kinds of descriptions when lotting items:
  Brand New,  Appears New, Open Box, please Use Preview, Unverified Condition and Damaged.  The following are the definitions for each that are posted in the terms of our auctions:
  
  Condition of “Brand New”: Brand New items are new and unused merchandise. It may not be in its original packaging. They should perform as expected. If you pick up your item and it is not new, or does not work, you can return that item before you leave the pickup location. These items are guaranteed for functionality and completeness. A bidder must examine the item thoroughly when picking up. If the item is not brand new the bidder MUST report this at the warehouse prior to leaving the premises. Once the bidder has left the premises with the item, Fast Track It cannot issue any refund for issues arising with the item
  
  Condition notation of "Appears new": these are items that appear to be in a new condition or have never been used previously. These items are not tested for functionality or completeness -for items that are marked "appears new" a bidder must examine the item thoroughly when picking up. If the item does not appear new or unused or if there is an issue, the bidder MUST report this to *** *********** **** prior to leaving the premises. Once the bidder has left the premises with the item, *** *********** **** cannot issue any refund for issues arising with the item.  Keep in mind that an item can be listed as “Appears New” and still be incomplete if the parts available are in “Appears New” condition.
  
  Condition Notation of "Open Box" "Please Use Preview" or "Unverified Condition": Items marked "Open Box" "Please Use Preview" or "Unverified Condition" indicate that they could come from a multitude of circumstances - shelf pulls, overstock, returns. These items could be incomplete and have not been tested for functionality. Taking advantage of the listed inspection days is strongly recommended for these items. *** *********** **** cannot issue refunds on these items if there are issues arising.
  
  Condition notation of "Damaged": Items marked "Damaged" could be new or used, but are noted to have certain damage. If possible, items will have secondary photos that display the damage, but are not still not tested for completeness and functionality and could have more damage than found upon being inventoried by 2MC. *** *********** **** cannot issue refunds on these items.
  
  Being familiar with these terms is very important as to how the item’s condition is assessed.  They are also important to know because they tell whether or not your item can be refunded.
  
  You'll want to inspect all of your items prior to leaving the warehouse.  Plug them in, take them out of the boxes, see how they work.  If they are lotted as "Brand New” or “Appears new" and there are any issues, you can discuss a refund with the removal staff at that time.
  
  However, if they are lotted as "Open Box", "Please Use Preview", “Unverified Condition” or "Damaged" and once they've left the premises, they are no longer eligible for a refund.
  We always recommend doing a little homework online for larger purchases.  Double check to see how many boxes the item should be in.  That way you'll know if your item is complete or not.  An item can be listed as “Appears New” and still be incomplete if the parts available are in “Appears New” condition.
  
  All of these terms are posted in every auction and must be agreed to in order to place a bid.
  
  You always want to be familiar with the auction terms before you begin bidding.  Those are attached in this response. 

• Initial Complaint

  Date:04/04/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been charged two times , both successfully were takin our of my bank without my doings. I've not bid nor do I owe anything to fast track and nowhere on my profile or receipts can I find the reason the money was took out of my account. So I would like to know why money is being charged and would like my money back .

  Business Response

  Date: 04/04/2023

  I'm not sure why a BBB complaint is warranted for this issue.  

  She has emailed in to the Support team for a few different issues that were handled.  

  If she could email into the Support team at ****************** with the amount of the charge, the dates of the charge and the last 4 digits of their card on file, we can look into it for her.

  
  

  Customer Answer

  Date: 04/05/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  **** *******
  

• Initial Complaint

  Date:03/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I will start by saying that overall I have had pleasent experience with BidFta and have enjoyed using them. I also want to say that I am well aware of how they work and what the rules are, I have purchased several hundred items and spent over $25,000 there in 2022.
  
  My initial issue I had let go, but due to lack of any assistance on the more recent one I want to bring this back up. On October 12th I purchased a computer monitor, (Invoice *******) which came up to about $143 after tax and fees. This Item was listed as Preview for condition, but also had a note in the description stating that it appears to be in good condition. It was because of this note that I decided to bid as I generally dont bid more than a few cents for electronics that are preview. When I went to pick up the item it was close to 6 and I was told if I did not get in line for check out I would not be able to, so I was not able to check it before leaving. When I got home the item was clearly not in good condition, there was nothing about it that could be misconstrued as "good condition" as the monitior had multiple obvious cracks. I reached out and they advised that because this preview for condition i was out of luck. I feel that this needs to be refunded because of the decietful description that was present.
  
  The other issue is regarding three items that I ordered around Christmas. the items had a required pick up date no later than 12-23. I had my wife go on 12-22 and there were three items she could not find, and she advised the person checking her out she was told it would be noted. That night we had a huge storm, and werer a level 2 snow emergency on 23rd. I emailed in morning to say my wife had reported missing in case i did not make it, I have also emailed repeatedly since 27dec requesting refund of three items (invoice and item numbers in attachments.)..

  Business Response

  Date: 04/13/2023

  Because they were not marked as picked up, I will submit the 2 items from PHL2202593 and PHL2202597 to be refunded.  They should see those refunds in 5-7 business days.
  
  
  In looking at the receipt for the monitor in auction **********,  that item is listed as "Please Use Preview".  Because it is listed as such, it is ineligible for a refund.  We strongly urge bidders to use the preview times and days to inspect anything listed as open box, please use preview or damaged.  As posted in the terms of each auction:
  
  
  Condition Notation of "Open Box" "Please Use Preview" or "Unverified Condition": Items marked "Open Box" "Please Use Preview" or "Unverified Condition" indicate that they could come from a multitude of circumstances - shelf pulls, overstock, returns. An open box item could be incomplete and has not been tested for functionality. Taking advantage of the listed inspection days is strongly recommended for these items. *** *********** **** cannot issue refunds on these items if there are issues arising.
  
  
  I understand that they advised they were unable to inspect the item prior to checking out, but that wouldn’t have made any difference.  The “Please Use Preview” refers to utilizing the preview (inspection) days to inspect anything the bidder is interested in prior to bidding as those items are not refundable. 
  
  

  Attached are the Auction Terms and the Refund policy.

  Customer Answer

  Date: 04/19/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

   

  The portion of my complaint which they are not refunding is due to their terms which indicate as item that is marked preview for condition cannot be refunded and that is why it is preview to look at it before bidding I understand that process. However the reason why I dispute is twofold first of all the item description not the condition the description as indicated when I initially put my complaint in was due to the deceptive practice used by the one that made the description for the item. Yes it was marked as preview for condition however it was also labeled product appears in good condition had it been a minor tiny issue on it okay will that just understandable It could appear in good condition This was not the thing was completely destroyed I was told I could not check it before I checked out because it was too close to 6:00 so I could get there as soon as I can when I can go and I apologize but had the person that wrote that description not use their deceptive tactics I would not have bid on the item to begin with and none of this would have been a concern It is solely due to the deceptive practices that the issue of me having the need to preview the item even existed
  
  
  Regards,
  
  
  
  *** *******
  
  

  Business Response

  Date: 04/21/2023

  The item had additional notes in the description that read "Looks to be in good condition" but it was still listed as a "Please use Preview".  

  Please use preview is listed on the auction terms as:  

  Condition Notation of "Open Box" "Please Use Preview" or "Unverified Condition": Items marked "Open Box" "Please Use Preview" or "Unverified Condition" indicate that they could come from a multitude of circumstances - shelf pulls, overstock, returns. These items could be incomplete and have not been tested for functionality. Taking advantage of the listed inspection days is strongly recommended for these items. *** *********** **** cannot issue refunds on these items if there are issues arising.
  

  I have included the item listing on the website, the auction terms and the refund policy in this response.

  Customer Answer

  Date: 05/05/2023

  Hello, I responded to this complaint, but it is indicating that I did not. I am not sure where the disconnect was, but I responded advising I was aware of the different descriptions and their meaning, but this one also indicated that it was in good condition in the description, and that I was not allowed to check it before checking out as I was told I would not be able to check out if I did not get in line right away. This description adding "item appears in good condition" is deceptive. It was this deceptive statement which led me to bid the amount I did to purchase the item. Without the deceptive wording it would not have been purchased. 

  Business Response

  Date: 05/05/2023

  I understand that they advised they were unable to inspect the item prior to checking out, but that wouldn’t have made any difference.  The “Please Use Preview” refers to utilizing the preview (inspection) days to inspect anything the bidder is interested in prior to bidding as those items are not refundable.  

  Customer Answer

  Date: 05/09/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

   

  While the item was marked as "Preview for condition" it became misleading and deceptive when the employee making the description added the additional part indicating that the item "Appears to be in good condition" Had the item had a minor flaw, or even a crack that you could not see unless plugging it in, I would understand that. However, the item was in such a shape that there is no way that it was not clear that the item was not in  "good condition" 
  

  As stated on FTC guidance for .com disclosures. 
  
  "A disclosure can only qualify or limit a claim to avoid a misleading impression. It cannot
  cure a false claim. If a disclosure provides information that contradicts a material claim, the
  disclosure will not be sufficient to prevent the ad from being deceptive. In that situation, the
  claim itself must be modified"

  So, again, this was deceptive advertising as the material claim indicating that the item appeared to be in good condition renders the disclosure regarding the "preview for Condition " status invalid. 
  

  Because the advertisement renders the disclosure not sufficient to prevent the ad from being deceptive, the deceptive practice comes into play. 

  This misleading description does end up being a deceptive ad per FTC rules. So, that will be my next step on this issue if not resolved via BBB

  Deceptive Practices
  An act or practice is deceptive where
  • a representation, omission, or practice misleads
  or is likely to mislead the consumer;
  • a consumer’s interpretation of the representation,
  omission, or practice is considered reasonable
  under the circumstances; and
  • the misleading representation, omission, or practice is material.

   

  
  Regards,
  
  
  
  *** *******
  
  

• Initial Complaint

  Date:03/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I won an auction at the School Rd location for a brand new *** *** ******** Lawn Mower Model# ************* **r $50. However when I arrived to pick it up, the item was missing. I really needed that item so I asked for them to find it. They said they would put it on the missing list and email me if they found it. I kept checking back and within the four days, they still hadn’t notified me that they had found my missing item. However, I saw that in the app that they had already put THE SAME LAWN MOWER BACK UP FOR AUCTION at the same location with the same pictures and same description. I contacted support and asked them to pull the lawn mower from the new auction for me…because it was my missing item. They replied and said they sent a note to the warehouse to try to intercept the auction item before it closed. However, shortly thereafter I received an email stating they initiated a refund as they were unable to stop the auction in time. Interestingly the auction had closed at a higher amount than I had paid for the item. (I’m guessing if it had sold for less, my item would have been miraculously found…and the winner of the new auction would then be disappointed by a missing item at pickup day.) This is a truly despicable and dishonest practice that needs to be watched and addressed. Because this business sits on thousands and thousands of dollars of people’s money that gains interest while they’re waiting for their ‘missing’ items…all the while the business re-auctions them and gets additional money for the same items. The business probably enjoys a good 10 days of interest on thousands and thousands of dollars while they ‘look’ for missing items…and then subsequently ‘process refunds’. All the while, they have already re-sold the items for additional auction prices and have double payment for a while. Quite the scheme and juggling act. BBB….attorneys…accountants…watch these guys!

  Business Response

  Date: 04/13/2023

  
  
  We often receive multiples of the same item in our truckloads.  *** ******** last removal day for her item was Friday, 3/24.  The auction for the other mower closed on 3/29.  That would mean the warehouse would have re-lotted it in less than 2 days because they are closed on the weekends.  The turn-around is not that fast for the auctions. *** ****** must have seen another item that was lotted in another auction. 
  It is important that a bidder take their time to look for their items in the warehouse when picking up before reporting them as missing to the removal staff because refunds for missing items can take about 2 weeks to finalize. 
  For items that have been reported to the removal staff as missing, the warehouse will look for missing items after the removal days have passed for that auction.  If the items are found, an email will be sent to you notifying you that it has been located.  If they are not located within 4 business days after the last removal day, the system will automatically generate a refund for the item. 
  Once a refund is generated, it takes 5-7 business days to process. I am seeing her refund was successfully processed.  She is welcome to check our auctions and try to win another mower.
  
  

• Initial Complaint

  Date:03/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bid on a skid from this Company ( that said he was assorted home goods 15 items) The other skid that was for also listed what the items was. Picked up my items and it was 15 broken copier machine which all had a label shipping back to Walmart warranty plan. The description of the skid was not correct. Talk with the manager there she said I don't know why it said assorted home good and walked away. This is the bidfta in ******** not ********.

  Business Response

  Date: 03/23/2023

  The customer emailed in about the skid that she had won on an auction.  The title of the auction was “Resellers Dream: Pallet Of Home Goods!” There were about 20 different pallet lots listed in that auction.
  I believe she had her item confused with another on the same auction as the photos of her item show printers in the skid.  This was explained to her and photos of the listing were provided.  
  Skid-lots on our auctions are non-refundable.  
  Included in the attachments are the email thread with the customer and the listing of the item on the auction.  
  
  

• Initial Complaint

  Date:03/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/10/23 shortly after opening at 10 am, I went in and inspected an item listed as “appears new” on bidfta’s auction in ********** ****. At the auction, the item was clearly open box, dirty and not “new”. I contacted an employee who said they would initiate a refund, because on bidfta’s website (as pictured) you are entitled to a full refund if the item is listed as “brand new” or “appears new” and is not. Usually after doing this, you get a confirmation email. I left the auction and received no email. Shortly after, I contacted bidfta support to rectify the issue and have since been argued with, lied to, and basically told that I wasn’t there and never initiated any refund and they refuse to refund me. I have attached the pictures of the support messages, receipt, item and item description and warehouse location info. I just want my money back. The item was not new, clearly in an open box, dirty, corners frayed, and creased.

  Business Response

  Date: 03/23/2023

  The item has been submitted for a refund.  The customer should see it in 5-7 business days. 

   

• Initial Complaint

  Date:03/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The ******* rd location in Columbus, OH is ran by liars and scammers. Within a week, out of maybe 8 or 10 items I bought, 2 of them came missing or probably stolen since it is easy to steal someone else's package, definitely if it is small. And 2 other items wasn't what was pictured. One showed it was in a box, got there and it wasn't even in a box. Their excuse: Can't go by the photos. Then why post photos. The other item was a squat rack but that item, I didn't realize was the wrong box until I got home and realized it was the wrong item in the box. It was actually a weight bench. I checked before I left but was hard to tell since it was a bunch of metal pieces. I didn't realize it until I dug instructions out the bottom of the box. I looked on their app at the pictures and their box in the photo didn't match the box I purchased. They're calling me a liar and refuse to own up to their mistakes. Also accused me of trying to sabotage them because I said I'll file a BBB complaint and file a dispute with my credit card if I don't receive a refund. Why wouldn't I file a dispute? You clearly labeled the wrong box. Never dealt with customer service who accused me of scamming and trying to just get my money back. They didn't specially say it but they hinted at it when they said other people have done it. But they also admitted they gave them their money back. Well I'm not scamming, I want my money back. I have a weight bench so this is useless. I don't buy and resell, I bought things for myself and my children. About 8 years ago, my friend and I used to go to a Dayton location and never had one issue. I just started using this one and they're complete terrible. I see why there are some many bad complaints. And they are similar complaints. I want my $25 back. I really don't want to file a dispute but I will. I also refuse to buy anything else from them. I'll use the other auction place in Columbus that's not bidfta.

  Business Response

  Date: 03/23/2023

  Our goal is for everyone to have an enjoyable experience using our website and to get some great deals as well.  In order to do that, you will want to familiarize yourself with our item descriptions and how items are lotted.  We deal in secondary market items.  Secondary market means, these could come from customer returns, overstock, shelf pulls or display/floor models. 
  We have no way of knowing if a customer used the item prior to returning the item or if the supplier simply had too many and sold them to us as overstock.
  We state clearly in writing throughout the website, the terms and conditions and even signs in our warehouses that we do not test items, we do not assemble items, and we don’t verify part lists to confirm completeness.
  We use 6 different kinds of descriptions when lotting items:
  Brand New,  Appears New, Open Box, please Use Preview, Unverified Condition and Damaged.  The following are the definitions for each that are posted in the terms of our auctions:
  
  Condition of “Brand New”: Brand New items are new and unused merchandise. It may not be in its original packaging. They should perform as expected. If you pick up your item and it is not new, or does not work, you can return that item before you leave the pickup location. These items are guaranteed for functionality and completeness. A bidder must examine the item thoroughly when picking up. If the item is not brand new the bidder MUST report this at the warehouse prior to leaving the premises. Once the bidder has left the premises with the item, Fast Track It cannot issue any refund for issues arising with the item
  
  Condition notation of "Appears new": these are items that appear to be in a new condition or have never been used previously. These items are not tested for functionality or completeness -for items that are marked "appears new" a bidder must examine the item thoroughly when picking up. If the item does not appear new or unused or if there is an issue, the bidder MUST report this to 2MC Management, Inc. prior to leaving the premises. Once the bidder has left the premises with the item, 2MC Management, Inc. cannot issue any refund for issues arising with the item.  Keep in mind that an item can be listed as “Appears New” and still be incomplete if the parts available are in “Appears New” condition.
  
  Condition Notation of "Open Box" "Please Use Preview" or "Unverified Condition": Items marked "Open Box" "Please Use Preview" or "Unverified Condition" indicate that they could come from a multitude of circumstances - shelf pulls, overstock, returns. These items could be incomplete and have not been tested for functionality. Taking advantage of the listed inspection days is strongly recommended for these items. 2MC Management, Inc. cannot issue refunds on these items if there are issues arising.
  
  Condition notation of "Damaged": Items marked "Damaged" could be new or used, but are noted to have certain damage. If possible, items will have secondary photos that display the damage, but are not still not tested for completeness and functionality and could have more damage than found upon being inventoried by 2MC. 2MC Management, Inc. cannot issue refunds on these items.
  
  Being familiar with these terms is very important as to how the item’s condition is assessed.  They are also important to know because they tell whether or not your item can be refunded.
  
  You'll want to inspect all of your items prior to leaving the warehouse.  Plug them in, take them out of the boxes, see how they work.  If they are lotted as "Brand New” or “Appears new" and there are any issues, you can discuss a refund with the removal staff at that time.
  
  However, if they are lotted as "Open Box", "Please Use Preview", “Unverified Condition” or "Damaged" and once they've left the premises, they are no longer eligible for a refund.
  We always recommend doing a little homework online for larger purchases.  Double check to see how many boxes the item should be in.  That way you'll know if your item is complete or not.  An item can be listed as “Appears New” and still be incomplete if the parts available are in “Appears New” condition.
  
  All of these terms are posted in every auction and must be agreed to in order to place a bid.
  

  I have submitted Mr. Fugate for a refund on that item, he should see it in 5-7 business days.  His account has also been deactivated.  We do not feel we are a good fit for his needs. 

  
  

  Customer Answer

  Date: 03/27/2023

  You cancelled my account because I made a BBB complaint after fighting with you over labeling the wrong item.  Like I said, the box you labeled wasn't even the phone in the photo.  You fail to take blame for your mistakes.  Definitely childish to delete someone's account.  How you expect to succeed when your blocking people for making complaints?  I'll just use other auction sites like ******* ****.  Definitely better then you.  Reason they have a 4.8 review on Google.  BTW, you cancelled this account but I have another one you haven't even realized.  

• Initial Complaint

  Date:02/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello today 2-22-2023 i pick up my item which are compression stockings with zippers on the side and both zippers are broken i paid 12.48 for nothing . I dont have money to give away, when bidding you dont expect to get trash for their hard earned money .this is my bid number ****** the item is ********** . I stop bidding in the past for this same reason.I really enjoy bidding but this is not fair practice . i really would like a refund .

  Business Response

  Date: 03/23/2023

  Our goal is for everyone to have an enjoyable experience using our website and to get some great deals as well.  In order to do that, you will want to familiarize yourself with our item descriptions and how items are lotted.  We deal in secondary market items.  Secondary market means, these could come from customer returns, overstock, shelf pulls or display/floor models. 
  We have no way of knowing if a customer used the item prior to returning the item or if the supplier simply had too many and sold them to us as overstock.
  We state clearly in writing throughout the website, the terms and conditions and even signs in our warehouses that we do not test items, we do not assemble items, and we don’t verify part lists to confirm completeness.
  We use 6 different kinds of descriptions when lotting items:
  Brand New,  Appears New, Open Box, please Use Preview, Unverified Condition and Damaged.  The following are the definitions for each that are posted in the terms of our auctions:
  
  Condition of “Brand New”: Brand New items are new and unused merchandise. It may not be in its original packaging. They should perform as expected. If you pick up your item and it is not new, or does not work, you can return that item before you leave the pickup location. These items are guaranteed for functionality and completeness. A bidder must examine the item thoroughly when picking up. If the item is not brand new the bidder MUST report this at the warehouse prior to leaving the premises. Once the bidder has left the premises with the item, Fast Track It cannot issue any refund for issues arising with the item
  
  Condition notation of "Appears new": these are items that appear to be in a new condition or have never been used previously. These items are not tested for functionality or completeness -for items that are marked "appears new" a bidder must examine the item thoroughly when picking up. If the item does not appear new or unused or if there is an issue, the bidder MUST report this to 2MC Management, Inc. prior to leaving the premises. Once the bidder has left the premises with the item, 2MC Management, Inc. cannot issue any refund for issues arising with the item.  Keep in mind that an item can be listed as “Appears New” and still be incomplete if the parts available are in “Appears New” condition.
  
  Condition Notation of "Open Box" "Please Use Preview" or "Unverified Condition": Items marked "Open Box" "Please Use Preview" or "Unverified Condition" indicate that they could come from a multitude of circumstances - shelf pulls, overstock, returns. These items could be incomplete and have not been tested for functionality. Taking advantage of the listed inspection days is strongly recommended for these items. 2MC Management, Inc. cannot issue refunds on these items if there are issues arising.
  
  Condition notation of "Damaged": Items marked "Damaged" could be new or used, but are noted to have certain damage. If possible, items will have secondary photos that display the damage, but are not still not tested for completeness and functionality and could have more damage than found upon being inventoried by 2MC. 2MC Management, Inc. cannot issue refunds on these items.
  
  Being familiar with these terms is very important as to how the item’s condition is assessed.  They are also important to know because they tell whether or not your item can be refunded.
  
  You'll want to inspect all of your items prior to leaving the warehouse.  Plug them in, take them out of the boxes, see how they work.  If they are lotted as "Brand New” or “Appears new" and there are any issues, you can discuss a refund with the removal staff at that time.
  
  However, if they are lotted as "Open Box", "Please Use Preview", “Unverified Condition” or "Damaged" and once they've left the premises, they are no longer eligible for a refund.
  We always recommend doing a little homework online for larger purchases.  Double check to see how many boxes the item should be in.  That way you'll know if your item is complete or not.  An item can be listed as “Appears New” and still be incomplete if the parts available are in “Appears New” condition.
  
  All of these terms are posted in every auction and must be agreed to in order to place a bid.
  
  Each bidder is permitted one, 1-time courtesy refund.  You can bring one item back in the original box with the colored lotting sticker on it, along with this email within the next week and tell them you have been advised to return your item for a courtesy refund.  They will inspect the item and submit you for it at that time.  They will be open Tues - Fri 1-6.
  Going forward, you will want to inspect everything at the location and if there are any issues they will need to be discussed with the removal staff.  Once the item leaves the warehouse, it's ineligible for a refund.