Business Profile

Garbage Removal

Rumpke Waste & Recycling

Complaints

This profile includes complaints for Rumpke Waste & Recycling's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

398 total complaints in the last 3 years.
138 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/05/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Rumpke failed to take one of my two trash cans. I contacted them, they emailed me back. She stated someone would come get it within 24-48 hours. No one came. I emailed them again yesterday, this time with no response. We can't use anything other than their cans. We also have nowhere to put the cans but in the middle of our driveway because they are so picky about it. My cans are still out there. Original pickup was due 9-30-22. It is now 10-5-22. I gave them the benefit of the doubt and patiently waited. After reading all of these same complaints, I feel I've been given no choice. I cannot store bags of trash in my house! I chose the email route for contact so I had, in print, proof of what had occurred.
Business Response
Date: 10/13/2022
October 13, 2022

Better Business Bureau
Attn: ***** ****
1 E. Fourth St., Suite 600
Cincinnati, OH 45202

RE: Complaint number ********
***** *****
***** ****** ****** **** **
*********** ** *****

Dear *** ****,

Thank you for the opportunity to address *** ******* concerns. Customer service
is very important to us, and we take her complaint seriously.

We apologize for the frustration *** ***** has expressed as this is certainly
not Rumpke’s standard of service. We have addressed the issues regarding the
service with our operations team and are confident the issue is resolved.

We were unable to reach *** ***** by phone but would like the opportunity to
discuss this further. She is welcome to call me at ###-###-#### if
additional information is needed.

Sincerely,

Ashley H*****
Rumpke Waste & Recycling
Customer Service Supervisor
Cincinnati Region
Initial Complaint
Date:10/05/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We came home from work to find our garbage cans missing. I spoke to customer service that said the cans were picked up due to nonpayment of rent. We do not rent our trash cans I purchase these cans 12 years ago with my previous address. We are renting *** ********* ***** and brought our cans along. Rumpke customer service confirmed the driver took our cans due to nonpayment of rent by a previous tenant. I have called three separate times spoke to two supervisors. The first supervisor said they would put out a request for information from the driver. I called back today the second supervisor said that was never done. They simply needs to return my trash cans that I own. We only have one can that’s included with our service. That’s not enough for a family of seven. Our trash piling up in the garage because we can only put one came out at a time. I have to drive to gas stations to dispose of the trash. I explain this to the second supervisor who could not contain her laughter.
Business Response
Date: 10/12/2022
October 12, 2022

Better Business Bureau
Attn: ***** ****
1 E. Fourth St., Suite 600
Cincinnati, OH 45202

RE: Complaint number ********

***** ******
*** ********* **
*********** ** *****

Dear *** ****,

Thank you for the opportunity to address *** ******** concerns. Customer
service is very important to us, and we take his complaint seriously.

We apologize for the frustration *** ****** has expressed as this is certainly
not Rumpke’s standard of service. We can confirm that replacement trash cans
have been delivered and this matter is resolved.

Should *** ****** require further assistance he is more than welcome to contact
me directly. My phone number and direct extension are ###-###-####.

Please feel free to reach out to me if additional information is needed.

Sincerely,

Ashley H*****
Rumpke Waste & Recycling
Customer Service Supervisor
Cincinnati Region
Initial Complaint
Date:10/03/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I’m having issues with the company not collecting my trash on several occasions and this is the last straw for this I’m paying for this service and want this service that I’m paying for I contacted them and they tell me they will get it the next business day but time they haven’t done that
Business Response
Date: 10/10/2022
October 10, 2022

Better Business Bureau
Attn: ***** ****
1 E. Fourth St., Suite 600
Cincinnati, OH 45202

RE: Complaint number ********
***** ******
**** *** ***
******** ** *****

Dear *** ****,

Thank you for the opportunity to address *** ******’ concerns. Customer service
is very important to us, and we take his complaint seriously.

We apologize for the frustration *** ****** has expressed as this is certainly
not Rumpke’s standard of service. We are pleased to share the trash has been
collected. We have addressed the issues regarding the service with our
operations team and are confident the issue is resolved.

Please feel free to reach out to me at ###-###-#### if additional
information is needed.

Sincerely,

Ashley H*****
Rumpke Waste & Recycling
Customer Service Supervisor
Cincinnati Region
Initial Complaint
Date:09/29/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We are a business customer of Rumpke. I received a Customer Service Agreement (see attached) in the mail after Rumpke replaced a leaking and damaged dumpster at our location. I did not understand the need for the agreement because were not changing our service with them, simply requested a replacement dumpster. I call the number on the cover letter to ask some questions. Based on the faint, print on the reverse of the agreement, I was concerned that if I signed the agreement I would be renewing service for another 3 years. Our current term goes through Sept 2023. I was told by the representative on the phone that signing the agreement would renew us for 3 years. To why the agreement was sent I was told to "update the information." I asked what would happen if I didn't sign the agreement and was told nothing. I feel this is a predatory behavior to unknowingly renew customers for additional years. The contracts automatically renew for 3 years unless one complies with their strict terms of notification by certified mail not less than 60 days and not more than 120 days before the end of the term. Therefore an "updated customer service agreement" is unnecessary. The purpose of my complaint is to make other customers aware of this deceptive practice.
Business Response
Date: 10/05/2022
October
5, 2022

Better
Business Bureau
Attn: ***** ****
1
E. Fourth St., Suite 600
Cincinnati,
OH 45202

RE:
Complaint number ********

******* ********
**** ****** ******
*** ***** ***
*********** ** *****

Dear *** ****,

Thank
you for allowing us to investigate *** **********
concerns.

We attempted to reach *** ******** by phone on Wednesday, October 5, 2022 to better explain the reasoning for the service
agreement. Our goal is complete transparency with our customers and our
business practices. Unfortunately, we were unable to reach her but did leave a
message with our contact information.

*** ******** is more than
welcome to contact me directly. My phone number and direct extension are ###-###-####. We would love to come up with a resolution. For now, we appreciate
the opportunity to resolve this issue and are very much looking forward to
servicing the **** ****** ******* for years to come.

Please
feel free to reach out to me if additional information is needed.

Sincerely,

Ashley H*****
Rumpke Waste & Recycling
Customer Service Supervisor
Cincinnati Region
Customer Answer
Date: 10/06/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Regards,

******* ********
Customer Answer
Date: 10/07/2022
Ashley H***** from Rumpke Customer called our office at 6:45pm, after normal business hours, on October 5th and left a message with her direct call back number. She responded to the BBB complaint saying that she was unable to reach me. That is to be expected if you call after hours. I returned her call the following day and received her voicemail. I left her a message with my office hours. I tried a second time to return her call and again received voicemail. As far as I can tell neither Ashley or anyone else from Rumpke has attempted to return my call nor have they given any indication they intend to.
Business Response
Date: 10/13/2022
October
13, 2022

Better
Business Bureau
Attn: ***** ****
1
E. Fourth St., Suite 600
Cincinnati,
OH 45202

RE:
Complaint number ********

******* ********
**** ****** ******
*** ***** ***
*********** ** *****

Dear *** ****,

Rumpke takes pride
in providing the highest levels of service in the industry and our goal is to
always be transparent with our customers and supply them with exceptional
service. As discussed, part of the reason we send out a letter along with a
copy of the customer service agreement is to allow customers an opportunity to
update their information and renew their agreement, if they choose to at that
time. Customers often forget what their agreement states and request an updated
agreement when they switch their service, or request one when a contact name
has changed on their account.

Additionally,
sending a letter with the customer service agreement allows customers the
chance to correct any inaccurate information and serve as a reminder of what
the customer would need to do, should they decide to terminate the agreement.
An account representative along with a direct phone number is provided, so that
we can be contacted if any questions come up while reviewing the agreement, as
instructed in the letter.

Our preference is
not to remain silent and wait for contracts to automatically renew themselves,
we would rather be accessible and proactive should any customer service issue
arise, in order to keep customers happy with our service.

If you have
further questions or if I can be of any assistance, please don’t hesitate to
contact me.

Sincerely,

Ashley H*****
Rumpke Waste & Recycling
Customer Service Supervisor
Cincinnati Region
Initial Complaint
Date:09/28/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Rumpke service - I signed up for service on September 9th, scheduled for service to begin on September 14th (meaning first pick-up for my area to be September 20th). due to being out of town, I sat my trash out on September the 17th (right on the curb as instructed). I came back into town on September 22nd, with trash still setting on the curb - 1st call to Rumpke. I was told that it was an oversight and that someone would be at my location within 48hrs (though this is absurd, as it should have been rectified the next day, I said OK). 48 hrs later, my trash was still there. September 26th - called Rumpke again and was told they would look into the issue, but they noted that my trash is scheduled to be picked up the very next day. September 27th (scheduled pick-up day), I watched on my doorbell camera as the trash truck drove right by my location. Immediately called Rumpke about the continued issue and was told the same thing, someone would be there within 48 hrs (same lie I was told the previous week). Called back 3 different times throughout the day with no one attempting to pickup my trash. September 28th - trash still setting, with no commitment from Rumpke to honor the agreement we have (them to provide a service on a weekly basis and for me to pay them). The continued runaround of no one taking ownership and coming to pick-up my trash is pathetic. The supervisor of the residental driver should be responsible for driving to my location and placing my trash into his company truck and disposing of it (just like CSI trash service is done). If I didn't pay for 2 weeks, Rumpke would not set by and allow that to happen, but since they have not followed thru with the service I am paying for over the last 2 scheduled pick ups, I should let 2 payment cycles pass. So now I set in my new home with trash setting in front of my home and it continues to pile up.
Business Response
Date: 10/04/2022
October 4, 2022

Better Business Bureau
Attn: ***** ****
* ** ****** **** ***** ***
*********** ** *****

RE: Complaint number ********

****** ****
**** *********** **
********* ** *****

Dear Ms. Beck,

Thank you for the opportunity to address Mr. ****** concerns. Customer service
is very important to us, and we take his complaint seriously.

We apologize for the frustration Mr. **** has expressed as this is certainly
not Rumpke’s standard of service. We are pleased to share the trash was
collected on September 29, 2022. Credits equivalent to two weeks of service have
been applied to the account to compensate for missed service. We have addressed
the issues regarding the service with our operations team and are confident the
issue is resolved.

We were unable to reach Mr. **** by phone but would appreciate the opportunity
to discuss this resolution. He is welcome to call me directly at **************
ext. *****

Please feel free to reach out to me if additional information is needed.

Sincerely,

Ashley H
Rumpke Waste & Recycling
Customer Service Supervisor
Cincinnati Region
Initial Complaint
Date:09/20/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I spoke with Amanda P. this morning and put in a report regarding my trash-collectors repeatedly leaving trash all over my property after their Thursday collection. This has been reported multiple times in the past. I leave the cans up-right, but they are in-turn thrown sideways while I'm at work, blocking the sidewalk with pieces of trash all around them. Every Thursday evening I have to clean it up for them with gloves. I have called and reported this in the past, without success.

Today I spoke with a supervisor named Kelly who stated it will be up to 10 business days, as she will need to get a report from the driver. She stated that it's "customer property" and Rumpke is not responsible for it, even if it's left where it was supposed to be per Rumpke Curbside Guidelines, and is then thrown-down (and now broken) during trash collection. As a customer, I do not feel this is appropriate or acceptable, as this wouldn't happen if the cans were left back the way they are left for the collectors' when I place it out there. (My tennants do the same).

The property owner is a 70+ year old woman, who has purchased all of the cans for both of her properties on this street from Rumpke. As longtime customers (four decades) at this address, this is unacceptable, especially when we are following Rumpke's Curbside Guidelines.

Multiple complaints have been filed by myself and my tennants. Now my can (which Rumpke referred to as my 'personal property') is broken as a result of it being thrown. We've witnessed them being tossed by collectors on various occasions. I want my property replaced, not a $20 off coupon, as was offered to me by Kelly. I don't want to purchase additional products,

Our trash is piling up and I was instructed by Kelly to just put up to 10 bags on the curb. I want my property that was broken by their collectors replaced, not to pile bags up per her instruction.
Business Response
Date: 09/26/2022
RE: Complaint number ********
***** *******
*** **** *****
**** ******* ** *****

Dear *** ****,

Thank you for the opportunity to address *** ********* concerns. Customer
service is very important to us, and we take her complaint seriously.

We apologize for the frustration *** ******* has expressed as this is certainly
not Rumpke’s standard of service. We have issued delivery of a replacement
trash can and is on schedule to be delivered this week. We spoke to *** *******
by phone regarding the actions taken. We have also addressed the issue with our
operations team and are confident this issue will be resolved once the trash can
is in *** ********* possession.

*** ******* is welcome to contact me directly with any additional questions. My
phone number and direct extension are ###-###-####.

Please feel free to reach out to me if additional information is needed.

Sincerely,

Ashley H*****
Rumpke Waste & Recycling
Customer Service Supervisor
Cincinnati Region
Initial Complaint
Date:09/19/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To whom it may concern I'm calling in regards to a complaint to be filed against Rumpke Corporation waste and recycling. One of their trucks damaged my driveway while pulling out, and I made the complaint through the local office closest to my home and they said that things were going to be taken care of and that everything was going to be directed to the safety director. At this time It had been already approximately 1 month from the time of the first incident and there was still no reply. At fhos time I had already tried to temporarily repair the driveway due to prevent any further damage to vehicle pulling in and out. The driver came the next week and told me that he was aware that the damage had gotten worse and that he was going to let his boss know to call me. At this time we are going on nearly the 2 months since the first incident occurred and was still not resolved. Almost a week later I get a letter from the corporate office in OH, Stating that they were not going to do anything about my claim because it was an alleged occurrence that they were not going to hold themselves liable. I am extremely displeased with the response that I was given..I do feel that they are fully 100% liable for the damage.. I'm disgusted by the lack of customer service and care for their clients.... No Investigation, 1 cal in 2 months and a letter of denial to fix the damage caused by employee negligence. Further action will be taken
Business Response
Date: 09/23/2022
September
23, 2022

Better Business
Bureau
Attn: ***** ****
Marketplace Resource Consultant
************************
Phone: ###-###-####

RE: Complaint
number ********
******* ****
**** * *********** **
******** ** *****
Daytime Phone: ###-###-####
E-mail: ***********************

Dear
*** ****,

Thank
you for the opportunity to address *** ****** issue. We take matters like this
one very seriously.

We
apologize for the confusion regarding this claim. However, our Corporate Safety Management team
has indicated they emailed *** **** on Wednesday 9/21/2022 and are currently
requesting more detail regarding the claims. Upon receipt of the information, the
claim will be reviewed by our Corporate Safety Leadership Team and *** ****
will be notified of the resolution.

We
look forward to continuing to meet *** ****** disposal needs for years to come.

Sincerely,

Connie
H*******
Customer
Service Manager, ********** Region
Rumpke
Waste & Recycling
Initial Complaint
Date:09/15/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
on June 14, 2022 I ordered a portable restroom. on June 27th I realized I needed a second one and ordered another. ( at 8;05 am and paid for it $ 139.68 ). later on that day someone from Rumpke called and said they did not have any event restrooms left , but I could have a construction one, may not look as nice. I agreed , no problem. my event was on July 9th. on July 7th they delivered 1 restroom, not 2. I immediately called and inquired, the person I talked to said, that it was to late in the day to find out but will get back with me next morning. I waited until next afternoon to call back, person said had no restrooms left, I was not getting a second one. she would put in request for a refund. I called once per week checking on it, to no avail. on august 1st I received a check for 34.79 ( not sure why this amount ) called and was told to cash it and a request for the remaining refund would be issued. I've spoken to Lisa Si ( extension **85 ) and Kristen B ( said she was a supervisor at ###-###-#### ) with no results. I call once per week to check but now only get voicemails, and no return calls. I left messages on 9/7 @ 2;13 pm and 9/14 @ 11;.09 am. with Kristen B. I am still owed 104.89. I paid for a product on 6/27 2022 that I did not receive, Now, 11 1/2 weeks later I still haven't been refunded. At this point, I don' know what else to do, they won't return my calls, I just want my refund. Thank you for any help ***** *****
Business Response
Date: 09/20/2022
September 20, 2022

Better Business Bureau
***** ***** ****
* ** ****** **** ***** ***
Cincinnati, OH 45202

RE: Complaint number ********
***** *****
***** * ****** **** *** * ******
******* ** *****

Dear Ms. ****,

Thank you for the opportunity to address Mr. ******* concerns. Customer service
is very important to us and we take his complaint seriously. We apologize for
the inconvenience he has experienced as this is certainly not Rumpke’s standard
of service.

We are pleased to share that after speaking with Mr. ***** by phone the refund
was received on September 20, 2022. Mr. ***** has confirmed that this matter is
resolved.

Please feel free to reach out to me at ************** ext. **** if additional
information is needed.

Sincerely,

Ashley H
Rumpke Waste & Recycling
Customer Service Supervisor
Cincinnati Region
Customer Answer
Date: 09/21/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ** ********* and find that this resolution is satisfactory to me.

Regards,

***** *****
Initial Complaint
Date:09/13/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My old trash company was bought by Rumpke, I still had a month left in my old contract but Rumpke did not honor it by picking up my trash for the remainder of time and neither could my old company. I then pay Rumpke for three months worth of trash pick up and they did not deliver any service at all. I want a refund of the $72 I paid them, plus the $21 left over from my previous contract.
Business Response
Date: 09/14/2022
September 14, 2022

Better Business Bureau
Attn: *** ***** ****
* ** ****** **** ***** ***
Cincinnati, OH 45202

   Complaint # ********
Account
number: *********
   ********* ******
**** ****** ***** ***
   ********** ** *****

   Dear *** *****

Thank
you for the opportunity to address concerns presented by Ms. ******. First and foremost, we apologize for the
experience. We take matters like this one very seriously.

We have worked
together to address the issue directly and eliminate the potential for future occurrences
and/or misunderstanding.   We have left a
message for Ms. ****** concerning her refund and believe we have addressed the
matter to Ms. ******* satisfaction.

We
appreciate Ms. ******’s patience. Please contact me anytime at ************** if more information is needed.

Sincerely,

   ***
   Rumpke Waste and Recycling
   Dayton Region Customer Service
Business Response
Date: 09/29/2022
September 28, 2022

Better Business Bureau
Attn: Ms. ***** ****
* ** ****** **** ***** ***
*********** ** *****

   Complaint * ********
Account
number: *********
   Elizabeth ******
**** ****** ***** ***
   ********** ** *****

   Dear Ms. *****

Thank
you for the opportunity to address concerns presented by Ms. ******. First and foremost, we apologize for the
experience. We take matters like this one very seriously.

We have worked
together to address the issue directly and eliminate the potential for future occurrences
and/or misunderstanding.   We spoke to
Ms. ****** and she has received the refund.

We
appreciate Ms. ******’s patience. Please contact me anytime at ************** if more information is needed.

Sincerely,

   ***
   Rumpke Waste and Recycling
   Dayton Region Customer Service
Customer Answer
Date: 09/29/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ** ********, and find that this resolution is satisfactory to me.
9/28/2022 - per phone call from Ms. ****** to BBB.
"I did received my check. Thank you."

Regards,

Elizabeth ******
Initial Complaint
Date:09/13/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
FOR MONTHS IT HAS BEEN A STRUGGLE TO GET A CORRECTED BILL AND PY AND OUTSTANDING CHARGES. ON 7-16-22 I CALLED RUMPKE AGAIN AND WAS TOLD ALL I OWED WAS 66.38 OF WHICH I PAID. TODAY I GET ANOTHER BILL SHOWING ME IN ARREARS OF 73.76 AND CALLED TO DISCUSS THIS AGAIN. I SPOKE WITH A SMART MOUTH LITTLE GIRL NAME ****** I BELIEVE AND SHE COULDNT GIVE ME ANY ANSWERS AND TOLD ME THE BILL WAS 73.76 WHICH ISNT POSSIBLE SINCE PAYING THE ACCT IN FULL IN JULY AND MAKLING MONTHING PAYMENTS OF 34.30 WHEN THE BILL IS ONLY 34.10 PER MONTH AND IT HASNT BEEN 2 MONTHS SINCE PAYING THE ACCT IN FULL. I ASK TO SPEAK TO A SUPERVISOR AS THEY DIDNT PICK UP TRASH FOR 3 WEEKS AND WE PAID SOMEONE TO HAUL OFF THAT TRASH AND THEY ARE NOT ENTITLED TO RECIVE FUNDS FOR NO WORK, AND TO VERIFY THE CORRECT BALANCE. I WAS LEFT ON HOLD FOR A GOOD 5 MINUTES TILL SMART MOUTH CAME ON LINE AND TOLD ME SHE WAS TRANSFERING ME TO JAN HER SUPERVISOR OF WHICH JAN HAD NO ANSWERS EITHER. I AM ASKING FOR A CORRECTED BILL WHICH REFLECTS HOW THEY COME TO THIS AMOUNT SINCE PER RUMPKE I WAS PAID IN FULL IN JULY, A CREDIT TO THE ACCT FOR THE 3 WEEKS THEY FAILED TO PICK UP TRASH.
Business Response
Date: 09/14/2022
September 14, 2022

Better Business Bureau
Attn: *** ***** ****
* ** ****** **** ***** ***
Cincinnati, OH 45202

   Complaint # ********
Account
number: 1********
   ****** **********
** ******** ****
   ********** ****** ** *****

   Dear Ms. *****

Thank
you for the opportunity to address concerns presented by Ms. **********. First and foremost, we apologize for the
experience. We take matters like this one very seriously.

We have worked
together to address the issue and eliminate the potential for future occurrences
and/or misunderstanding. After speaking to Ms. ********** on September 13, 2022, we reviewed her invoice and made necessary adjustments. We also informed
Ms. ********** via voicemail of the changes. At this time, we have addressed
the matter to Ms. **********’s satisfaction.

We appreciate
Ms. **********’s patience. Please contact me anytime at ************** if more
information is needed.

Sincerely,

   Jan
   Rumpke Waste and Recycling
   Dayton Region Customer Service

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