Business Profile

Garbage Removal

Rumpke Waste & Recycling

Complaints

This profile includes complaints for Rumpke Waste & Recycling's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

399 total complaints in the last 3 years.
139 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/07/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Have not been provided service of emptying our dumpster in over 2 months. Yet still being charged and when speaking with customer service, keep being told the same thing, that they will forward to operations, and we will be serviced in 24-48 hours with a truck coming to empty our dumpster. Yet no one, no truck, EVER shows up. And so we contact them again, and get told the exact same thing. Yet we receive we a bill of service every month.
When it snowed in Jan, our driveway was never inaccessible. A truck could have come at any time and been able to service us.
Business Response
Date: 02/12/2025
February 12, 2025

Better Business Bureau
Attn:
Ms. ********* *****
1 E. Fourth St., Suite 600
Cincinnati, OH
45202

Complaint ID: ********
****** *******
**** *********** ****
********* ** *****

Dear Ms. *****,

At Rumpke Waste & Recycling our mission is
providing exceptional service. Whenever a customer has a question or concern,
we take it very seriously. We recently received the complaint referenced above.
Upon reviewing this customer’s account, we took the following actions to
resolve the issue and ensure customer satisfaction.

First, we reviewed the account, next we
investigated this service issue with our management team and involved
personnel, and then we contacted the customer to share our findings and a
resolution.

The issue that this customer experienced is
not reflective of Rumpke’s service standard and for that we apologize. We
greatly appreciate this opportunity to make things right with our customer and
to take action to ensure excellent service moving forward.

Please contact me directly if more information
is necessary at ext. ****.

Sincerely,

A***** H*****
Rumpke Waste and Recycling
Customer Service Supervisor
Initial Complaint
Date:01/31/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My trash wasn’t picked up for 3 weeks. I called Rumpke and canceled my account on the 14th of January and the lady I spoke with said she would cancel it as of January 1 and the money would not come out of my account. The 23rd $264 was taken from my bank account. I called again on the 24th and Sheldon ( no last name) told me it would be refunded. Today on the 31st I called back because it had not been returned and am getting the run around extension after extension department after department.
Business Response
Date: 02/05/2025
Feburary, 5th 2025

Better Business Bureau
Attn:
Ms. ********* *****
1 E. Fourth St., Suite 600
Cincinnati, OH
45202

Complaint ID: ********
Name: *******
***********
Address: *****
*** *** **
***********, OH
*****

Dear Ms. *****,

At Rumpke Waste & Recycling our mission is
providing exceptional service. Whenever a customer has a question or concern,
we take it very seriously. We recently received the complaint referenced above.
Upon reviewing this customer’s account, we took the following actions to
resolve the issue and ensure customer satisfaction.

First, we reviewed the account, next we
investigated this billing issue with our management team and involved
personnel, and then we contacted the customer to share our findings and a
resolution.

The issue that this customer experienced is
not reflective of Rumpke’s service standard and for that we apologize. We
greatly appreciate this opportunity to make things right with our customer.

Please contact me directly if more information
is necessary.

Sincerely,

J****** S******
Rumpke Waste and Recycling
Customer Service Manager
Initial Complaint
Date:01/31/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Repeatly failure to empty dumpsters. Trash everywhere causing hazards. We have to call every month for pick up and still at time they miss. Ridiculous service and I cannot use another service due to my county signed contract. This is bull crap! I should be able to use another service no matter what the county uses.
Business Response
Date: 02/06/2025
February 6, 2025

Better Business Bureau
Attn: Ms. ********* *****
1 E. Fourth St., Suite 600
Cincinnati, OH
45202

Complaint ID: ********
**** ********
**** **** ***** ****
*********, KY
*****

Dear Ms. *****,

At Rumpke Waste & Recycling our mission is
providing exceptional service. Whenever a customer has a question or concern,
we take it very seriously. We recently received the complaint referenced above.
Upon reviewing this customer’s account, we took the following actions to
resolve the issue and ensure customer satisfaction.

First, we reviewed the account, next we
investigated this service issue with our management team and involved personnel.
We are pleased to share that the trash was serviced on Friday, January 31,
2025. Unfortunately, we were unable to reach Ms. ******** by phone but would
appreciate the opportunity to discuss her complaints and our resolution.

The issue that this customer experienced is
not reflective of Rumpke’s service standard and for that we apologize. We
greatly appreciate this opportunity to make things right with our customer and
to take action to ensure excellent service moving forward.

Please contact me directly if more information
is necessary. I can be reached at ###-###-####.

Sincerely,

A***** H*****
Rumpke Waste and Recycling
Customer Service Supervisor
Initial Complaint
Date:01/23/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Would like to switch companies(***** Waste Services)Half price of current company (Rumpke)But no other waste service allowed to operate in pike county because rumpke refusing to let other companies operate here
I have received multiple text saying inclement weather and holidays responsible for delay in pickup on Dec 22,Dec 29,Jan 6,Jan 8,Jan 18th
Have had trash picked up 2 times in January,upon contacting rumpke they claim there’s no credit due because I didn’t call and complain,I live close to the highway and my trash recepticles are always available when expected,Thank You
Business Response
Date: 01/30/2025
Better Business Bureau
Attn: Ms. ********* *****
1 E. Fourth St., Suite 600
Cincinnati, OH
45202

Complaint ID: ********
Name: *******
******
Address: ****
***** ***** ***
******** ** *****

Dear Ms. *****,

At Rumpke Waste & Recycling our mission is
providing exceptional service. Whenever a customer has a question or concern,
we take it very seriously. We recently received the complaint referenced above.
Upon reviewing this customer’s account, we took the following actions to
resolve the issue and ensure customer satisfaction.

First, we reviewed the account, next we
investigated this issue with our management team and involved personnel, and
then we contacted the customer to share our findings and a resolution.

The issue that this customer experienced is
not reflective of Rumpke’s service standard and for that we apologize. We
greatly appreciate this opportunity to make things right with our customer.

Please contact me directly if more information
is necessary.

Sincerely,

J*** B***
Rumpke Waste and Recycling
Area Customer Service Manager
Initial Complaint
Date:01/23/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I pay for a commercial dumpster pick-up every 2 weeks. Due to the most recent snow storm which caused a level 3 snow emergency, my dumpster wasn't picked up on 1/6/25. After the emergency was lifted, my service still wasn't picked up until the next regular scheduled pick-up on 1/20/25. We went a full month between pick-ups. The company is still charging me as if they had to pay the dump fee and and a fuel surcharge as if they had to drive here. I requested an adjustment for the fees since it was a month between pick-ups and was told they do not do adjustments due to natural disasters. I find it unacceptable to still charge fees as if you incurred an expense even though you didn't come down a road that I personally cleared to ensure you could get access to the dumpster.
Business Response
Date: 01/30/2025
Better Business Bureau
Attn: *** ********* *****
1 E. Fourth St., Suite 600
Cincinnati, OH
45202

Complaint ID: ********
Name: *******
*****
Address: *** ******* **** ***
***** ***** ** *****

Dear *** *****,

At Rumpke Waste & Recycling our mission is
providing exceptional service. Whenever a customer has a question or concern,
we take it very seriously. We recently received the complaint referenced above.
Upon reviewing this customer’s account, we took the following actions to
resolve the issue and ensure customer satisfaction.

First, we reviewed the account, next we
investigated this service issue with our management team and involved
personnel, and then we contacted the customer to share our findings and a
resolution.

The issue that this customer experienced is
not reflective of Rumpke’s service standard and for that we apologize. We
greatly appreciate this opportunity to make things right with our customer.

Please contact me directly if more information
is necessary.

Sincerely,

Josh B***
Rumpke Waste and Recycling
Area Customer Service Manager
Customer Answer
Date: 02/04/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******* *****
Initial Complaint
Date:01/21/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I believe this pathetic service can. or could, result in a serious health condition for not only my family, but my neighbors and city as well. As I search through BBB's 215 complaints against Rumpke ****** I can only imagine the number of other communities who are also at risk. Rumpke was paid $138.71 (service and fuel charge), in advance; collection service for NOV/DEC (2024)/JAN (2025) by bill-pay on 11/1/2024. We did not receive trash collection on 1/10/2025 or 1/17/2025. We don't want the 1/24/2025 or 1/31/2025 collections. There was/will be 14 collections for the time frame listed above. Since we are not getting service for those dates I believe Rumpke owes us for 4 collections. $138.71/14 = $9.907. $9.907 * 4 = $39.63 (rounded up). It is going to cost us al least $20.00 to take care of the existing trash. We are asking Rumpke to send us a $59.63 check immediately to our address on file. We have had other missed collections in 2024 and can no longer trust Rumpke as our collection service. I contacted Rumpke concerning the missed collections and this is the email I received from Jacy: "Thank you for contacting Rumpke. I apologize for the inconvenience this has caused. Our driver has noted the account unserviceable due to the weather conditions. We are unable to return until your next service day. You can sit out any additional trash you have, and we will get you caught up." This is RUBBISH. Several other folks in our community had their garbage collected with similar road conditions
Business Response
Date: 01/24/2025

January 24, 2025

Better Business Bureau
Attn:
*** ********* *****
1 E. Fourth St., Suite 600
Cincinnati, OH
45202

Complaint ID: ********
Name: ****
*******
Address: *** * ***** ***
********** *********** ** *****

Dear *** *****,

At Rumpke Waste & Recycling our mission is
providing exceptional service. Whenever a customer has a question or concern,
we take it very seriously. We recently received the complaint referenced above.
Upon reviewing this customer’s account, we took the following actions to
resolve the issue and ensure customer satisfaction.

Following *** ********* initial BBB submission, we reviewed the
account in question, and then attempted to contact him to share our findings
and work toward a resolution. Unfortunately, despite multiple attempts, we were
not able to reach this customer.

The issue this customer experienced is not
reflective of Rumpke’s service standard and for that we apologize. We would
greatly appreciate an opportunity to make things right and we welcome a direct
all from *** ******* at ###-###-####, extension ****.

Sincerely,

Jessica S******
Rumpke Waste and Recycling
Customer Service Manager

Customer Answer
Date: 01/25/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

**** *******
Initial Complaint
Date:01/21/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Since the beginning of January 2025, (it is now third week) Rumpke Waste and Recycling services company in ********* ******** has not been providing services and no information was sent to us. The first week of the winter storm was understandable but now for the roads have been reasonably clear and there is no reliable service on our street for recycling, although trash has been picked up twice When we call - the staff lied about the ice on the street to pick up recycling- there is no ice or snow on our street this week and main roads are completely cleared. No information has been sent, so all of us have piles of recycling every week out. This complaint is about their terrible customer service and neglectful service and communication, and refusal to give us credit for not picked up recycling.
Business Response
Date: 01/26/2025
January 26, 2025

Better Business Bureau
Attn:
*** ********* *****
1 E. Fourth St., Suite 600
Cincinnati, OH
45202

Complaint ID: ********
******* ******
*** ********** **
********** ** *****

Dear *** *****,

At Rumpke Waste & Recycling our mission is
providing exceptional service. Whenever a customer has a question or concern,
we take it very seriously. We recently received the complaint referenced above.
Upon reviewing this customer’s account, we took the following actions to
resolve the issue and ensure customer satisfaction.

First, we reviewed the account, next we
investigated this service issue with our management team and involved
personnel, and then we contacted the customer to share our findings and a
resolution. We did not speak with ******* but were able to confirm resolution
with the account holder ******* ******.

The issue that this customer experienced is
not reflective of Rumpke’s service standard and for that we apologize. We
greatly appreciate this opportunity to make things right with our customer and
to take action to ensure excellent service moving forward.

Please contact me directly if more information
is necessary at ext. ****.

Sincerely,

Ashley H*****
Rumpke Waste and Recycling
Customer Service Supervisor
Customer Answer
Date: 01/31/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******* ******
Initial Complaint
Date:01/21/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For several years we have been paying for and using the Rumpke Recycling Service. Two months ago, we started having issues with the service. They would fail to pick up the recyclables on the standard pickup day (Thursday) and on contacting Rumpke Recycling, they would come the following day and pick up the recyclables. This went on for four weeks. As of two weeks ago, they completely stopped picking up the recyclables. The first week they failed to do the pickup, they gave us a credit for one week and said they would do the pickup the next week. This was last Thursday, and again they failed to do the paid for pickup. On contacting them they said they would come the next day, and this pick up did not happen. Then they said that would pick up the recyclables on Monday (yesterday). They were contacted repeatedly Monday and promised pickup, which again did not happen. Now, after missing two weeks of paid for service they are saying that they will pick up the recyclables this Thursday.

How does Rumple Recycling Service justify this complete failure of their service? What are we to do with the more than two weeks of recyclables, that do not fit into the recycle bin? When are we getting the service that we, and our next-door neighbor, are paying for?
Business Response
Date: 01/26/2025
January 26, 2025

Better Business Bureau
Attn:
*** ********* *****
1 E. Fourth St., Suite 600
Cincinnati, OH
45202

Complaint ID: ********
**** ******
**** ********** ***
**** ******** ** *****

Dear *** *****,

At Rumpke Waste & Recycling our mission is
providing exceptional service. Whenever a customer has a question or concern,
we take it very seriously. We recently received the complaint referenced above.
Upon reviewing this customer’s account, we took the following actions to
resolve the issue and ensure customer satisfaction.

First, we reviewed the account, next we
investigated this service issue with our management team and involved
personnel, and then we contacted the customer to share our findings and to confirm
completion of service.

The issue that this customer experienced is
not reflective of Rumpke’s service standard and for that we apologize. We
greatly appreciate this opportunity to make things right with our customer and
to take action to ensure satisfactory service moving forward.

Please contact me directly if more information
is necessary at ext. ****.

Sincerely,

Ashley H*****
Rumpke Waste and Recycling
Customer Service Supervisor
Customer Answer
Date: 01/26/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

**** ******
Initial Complaint
Date:01/20/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
It’s going on week four with no trash pick up from Rumpke. I’ve called several times and filed complaints on their website. I’ve been told several times they are coming out to do a missed pick up, yet they never show up. My bill is paid and my road is plowed and accessible. I understand missed trash due to weather issues the first week but no excuses after that. I’d like my trash picked up ASAP and to be refunded for the weeks they have missed.
Business Response
Date: 01/22/2025
January 22,
2025

Better
Business Bureau
Attn: *** ********* *****
1 E.
Fourth St., Suite 600
Cincinnati,
OH 45202
Marketplace Resource Consultant
*************************

Customer
Information ID ********
******* *******
**** ******* **
******** ** *****
Daytime Phone: ###-###-####
E-mail: *********************

Dear *** *****,

At Rumpke
Waste & Recycling our mission is providing exceptional service. Whenever a
customer has a question or concern, we take it very seriously. We recently
received the complaint referenced above. Upon reviewing this customer’s
account, we took the following actions to resolve the issue and ensure customer
satisfaction.

We reviewed
the account in question, and then contacted the customer. Our
operations team has completed the service, and we have issued a credit on the account in
the amount of $34.11.

The issue
this customer experienced is not reflective of Rumpke’s service standard and
for that we apologize. We greatly appreciated the opportunity to make things
right. Please contact me directly if more information is necessary.

Sincerely,

Connie
H*******
Rumpke
Waste and Recycling
Customer
Service Manager

Customer Answer
Date: 01/22/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I appreciate the effort Connie, the service manager, put forth to resolve my complaint.

Regards,

******* *******
Initial Complaint
Date:01/20/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
rumpke has not pick my trash almost three weeks all I got out them roads impassable I talk to superverses no luck they pick up everybody last Friday on route 93 didn,t mine up I was told this am nothing put out I have ten people on my road that has seen this trash out there all most two half weeks there is no reason they can,t pick up tired dam excuses I had in past same problem with them not picking my trash up
Business Response
Date: 01/23/2025

January 23, 2025

Better Business Bureau
Attn:
*** ********* *****
1 E. Fourth St., Suite 600
Cincinnati, OH
45202

Complaint ID: ********
Name: **** ****
Address: *** ****** ***
******** ** *****

Dear *** *****,

At Rumpke Waste & Recycling our mission is
providing exceptional service. Whenever a customer has a question or concern,
we take it very seriously. We recently received the complaint referenced above.
Upon reviewing this customer’s account, we took the following actions to
resolve the issue and ensure customer satisfaction.

Following *** ****** initial BBB submission, we
reviewed the account in question and reached out to *** **** and fully
addressed his concerns.

The issue that this customer experienced is
not reflective of Rumpke’s service standard and for that we apologize. We
greatly appreciate this opportunity to make things right with our customer.

Please contact me directly if more information
is necessary.

Sincerely,

Jessica S******
Rumpke Waste and Recycling
Customer Service Manager

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