Reviews
This profile includes reviews for Rumpke Waste & Recycling's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
2.08/5 stars
Average of 216 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromKaren T
Date: 03/08/2024
1 starKaren T
Date: 03/08/2024
Rumpke is charging me for past months they said I didn't pay them I offer to show them my bank statements that proves I did pay thr bill and I have conformation code they didn't want to see it said that I am being difficult and they can't talk to me they tried so they will have someone call me no one has called back to fix this and I am still left with owing back payments that has been payed one person said it was 2 months behind the other said 1 month only thing was offered was to email me the bill they say I missed when she said that I said ok I will email you the bank statement for last year of payments that wasn't good enough still said I owe it they even sent me a check in September for over paymentRumpke Waste & Recycling
Date: 03/18/2024
*****, your review is concerning to us. We want to ensure that we are doing everything possible to provide 5-star service to our customers. We would like to look into this issue further, please send us an email with your full service address and additional details regarding your account to *********************. Thank you.Review fromMallory E
Date: 03/05/2024
1 starMallory E
Date: 03/05/2024
Miss trash won’t come back to pick it up. Worst trash company out there no wonder everyone is getting rid of them! Worst customer service I have ever experienced.Rumpke Waste & Recycling
Date: 03/11/2024
*******, we apologize for your experience. On the rare occasion that a missed pickup occurs, we are always more than happy to come back out and make things right. We are sorry to hear that, in this instance, that process did not go so smoothly. If we can be of any assistance, please give us a call at **************. We want to ensure your satisfaction.Review fromAlan S
Date: 02/23/2024
1 starAlan S
Date: 02/23/2024
How many times can you miss someone's garbage within a year? Bet Rumpke can answer that question! How about hiring some real employees instead of these lazy no good bums that can't seem to do their job right. Where is my new can I was promised 3 months ago? You are a ******* jokeRumpke Waste & Recycling
Date: 02/28/2024
We apologize for your experience. We take pride in our reliability and hate to hear about a single missed service let alone misses occurring on a regular basis. We would like to look into this matter and ensure it is promptly addressed. Please contact our customer care team at **************. We look forward to ensuring your satisfaction. Thank you.Review fromBrittany M.
Date: 02/23/2024
1 starBrittany M.
Date: 02/23/2024
Rumpke bought out the trash service we were using. We had been paying $75 every 3 months. They raised our rates after a year of them buying out our prior trash company, which was fine, but since then, they continue to raise rates. We were paying a set price for trash and recycling. During the pandemic, they decided to start charging for fuel, which increased the rate by quite a bit. Then they decided to bill separately for recycling, so that raised the rate a little bit more to $95 for 3 months. Now I get my most recent bill, and they raised the rates even more without even any prior notice. So I used to pay $75, then to $95, and now my most recent bill is $106.08. I've only kept them because of the ease of recycling, but our county has free recycling drop off areas or I will just stop recycling, so if I don't hear back from Rumpke about my bill I'm going to be switching to another trash service.Rumpke Waste & Recycling
Date: 02/28/2024
We apologize for your experience, ********. If you would like to discuss your experience further, don't hesitate to reach out to us at **************. We would love the opportunity to resolve any issues.Review fromTonya B
Date: 02/16/2024
1 starTonya B
Date: 02/16/2024
My garbage wasn't picked up for 3 weeks and I was told "policy" says no credit is allowed unless reported right away... I tried to explain I work long hours and couldn't call through out the day and I was told I should have sent an email... There are no other garbage services in my area so I don't have a choice with who to go with but if I did it would not be Rumpke!Rumpke Waste & Recycling
Date: 02/19/2024
***, your review is very concerning to us. We would appreciate it if you would contact our customer care team at **************. Please include additional detail about your experience, as well as your full service address. Thank you.Review fromLee W
Date: 02/12/2024
1 starLee W
Date: 02/12/2024
I've had Rumpke household trash and recycling service for several years since they bought out the good company I had been using. I just received a 34.7% price increase with no prior notification. Just trying to slide it past me on auto-bill. It's a pretty sleazy way to do business. I will add that after shopping around, I found another company charging 37% less than Rumpke. Another unrelated issue: their trucks leak excessive amounts of hydraulic oil onto the streets.Rumpke Waste & Recycling
Date: 02/19/2024
***, your review is very concerning to us. We would appreciate it if you would contact our customer care team at **************. Please include additional detail about your experience, as well as your full service address. Thank you.Review fromRandall G
Date: 02/06/2024
1 starRandall G
Date: 02/06/2024
Their service is beyond picky. You schedule to have things picked up and if it isnt exactly how they would like it they just refuse to pick it up. They dont inform you how it needs to be done. Terrible service from a company that overcharges and doesnt provide a good enough service for that charge. Wish there was another option. They dont do their job and we still pay for it. How does that make any sense?Rumpke Waste & Recycling
Date: 02/09/2024
****** we apologize for your experience and would like to look into this matter. Please contact our customer care team at **************. We look forward to promptly addressing your concerns. Thank you.Review fromYared A
Date: 02/04/2024
1 starYared A
Date: 02/04/2024
We have our own recycle container we buy o* ******** marketplace so we start using a lot of recycle materials they are not take it because they told us we have to buy from them we thought they support & encouraging Peoples but they are not. They just need to make money out of that. If not, they don’t want take it and recycle it. That’s what they told us where we learn the to recycle helping environment our kids they learn from school they push us to start recycling. We throw way two ,three big container with everything recycle material and trash together before three big container so our kids they asking us to start recycling and we buy fromFrom ******** marketplace, green recycling bin, the same it says rumpke but they don’t take it. Because of that every week we throw with trash our two big container.just Throw way with our regular trash so total trash will be every week for three big container they are not supporting cleaning the environment unless they make money we are very disappointing. My kids and myself we just throw away all the recycle every week with our trash.Rumpke Waste & Recycling
Date: 02/09/2024
Yared, we apologize for your experience and would like to look into this matter. Please contact our customer care team at **************. We look forward to promptly addressing your concerns. Thank you.Review fromDavid B
Date: 01/06/2024
1 starDavid B
Date: 01/06/2024
****** * provided us with superb service for many years....sold out to Rumpke......couldn't do 3 pickups a week....can't even manage 2 during the holidays. This is a golden opportunity for competition, but ******** won't service this area and ***** *******y Sanitation is --- well a very poor and expensive choice. Some other service needs to compete in this area. We are more than willing to be their customer. I have relatives in southern Ohio that likewise wish there were other competitors in the marketRumpke Waste & Recycling
Date: 01/10/2024
*****, we apologize for your experience and would like to look into this matter. Please send an email (detailing the situation and listing your full service address) to ************************************** We look forward to promptly addressing your concerns. Thank you.Review fromDennis O
Date: 01/02/2024
1 starDennis O
Date: 01/02/2024
I have Rumpke commercial service at my business. It is the worst trash service I have ever had, and is also more expensive than their competitors. We were closed on July 4th, which happened to be our pickup day. Our lot is gated so the gates were closed that day. When no one came to pick up on July 5 I called and was told that commercial service isn't delayed on holidays, even though the only holiday schedule on the website showed that it was delayed, and we were not picked up because the gate was closed. I was told they would send a truck out, no one ever showed up. By this time we were overflowing with trash. I called customer service again and was told just to stack the trash next to the dumpster, their driver would get it when he came out. A week later a truck finally showed up and dumped the dumpster, but did not pick up the trash next to the dumpster. I called again and was told that they didn't know why anyone would tell me that, the driver can't leave the truck so we had to load the trash into the dumpster ourselves. Today, January 2 is supposed to be my pickup day but we are still closed until tomorrow for New Years. I had one of my staff go and open the gate and stay there to wait for the trash pick up. At 3:00 I called and was told that it would not be picked up until tomorrow, because pick up is always delayed after a holiday. So once again I called customer service and was basically told that it ***** to be you. I am out $90.00 that I had to pay my guy to be here today. I would have canceled my service in July if I could, but the contract had just rolled over a couple of weeks earlier and they would not let me out of it. I have the contract termination date written on our white board and you can bet that I will cancel this service the first chance I get. I am sure I will get a response telling me to contact customer service, but I have done that at least 6 times and what I get is a response of "gee that's too bad".Rumpke Waste & Recycling
Date: 01/10/2024
We apologize for your experience. We take pride in our reliability and hate to hear about a single missed service let alone misses occurring on a regular basis. We would like to look into this matter and ensure it is promptly addressed. Please contact our customer care team at **************. We look forward to ensuring your satisfaction. Thank you.
Rumpke Waste & Recycling is BBB Accredited.
This business has committed to upholding the BBB Standards for Trust.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.