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Business Profile

Garbage Removal

Rumpke Waste & Recycling
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Rumpke Waste & Recycling's headquarters and its corporate-owned locations. To view all corporate locations, see

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Rumpke Waste & Recycling has 47 locations, listed below.

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    Customer Review Ratings

    2.09

    Average of 215 Customer Reviews

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    Review Details

    • Karen K

      Date: 12/30/2023

      Karen K

      Date: 12/30/2023

      I'm giving 2 stars because the customer service lady is so nice. I moved in here about 4 months ago and this is the second time our trash wasn't picked up and we had to call. As it turns out from the rude note we were left this second time we were using the rumpke waste and recycling can for our trash but it is a recycling can apparently. Our bad for assuming the large can we were left from the previous owners was for trash.

      Rumpke Waste & Recycling

      Date: 01/02/2024

      *****, thank you for sharing your feedback about Rumpke Waste & Recycling. We appreciate your kind words about our customer service representative and apologize for the inconvenience regarding the confusion with your waste and recycling can.We understand the frustration of missed pickups and the misunderstanding with the can usage. To improve our service, we encourage customers to reach out with any questions or concerns. Our team is committed to addressing such issues, and we appreciate your patience and understanding. If you have further concerns, please contact our customer service team at ************************************* please include your full service address and additional details regarding your experience.

    • cindy m

      Date: 12/30/2023

      cindy m

      Date: 12/30/2023

      Picked up garbage and recycling on 12/29/23 in ************ in Maineville. Every 20-30 feet along my street they drop circles of crushed glass. Called Customer Service and they didn’t do a ****** thing. I hope no animal cuts their paw or anyone gets a flat. Shame on you Rumpke!

      Rumpke Waste & Recycling

      Date: 01/02/2024

      *****, we apologize for your experience. Customer service and safety are core tenets of our business, but we appear to have dropped the ball in this particular instance and we would like to look into the matter. Please send an email (detailing your concerns and listing your full service address) to *********************. Thank you.

    • Ryan S

      Date: 12/21/2023

      Ryan S

      Date: 12/21/2023

      Rumpke is the worst trash service ever. They skip our house every single week. We live here in *** ******* ohio and can't ever get our trash picked up. We always end up emailing or calling them which is never documented. They could care less about customers. I'll never use them again and would never recommend them

      Rumpke Waste & Recycling

      Date: 12/29/2023

      We apologize for your experience. We take pride in our reliability and hate to hear about a single missed service let alone misses occurring on a regular basis. We would like to look into this matter and ensure it is promptly addressed. Please send an email (detailing your concern and listing your full service address) to ************************************** We look forward to ensuring your satisfaction. Thank you.

    • Mark M

      Date: 12/14/2023

      Mark M

      Date: 12/14/2023

      I stopped my service with Rumpke over 2 months ago and they still have not picked up my trash can. They more or less tell you "We will leave our stuff on your property as long as we want and if it is not there when they decide to get it they send a bill for the can. If you refuse to pay the bill they turn in the bill to the customers credit report to damage the customers credit report in retaliation for throwing the can they refused to pick up away. THEY ARE AN EVIL CORPORATION...

      Rumpke Waste & Recycling

      Date: 12/18/2023

      Mark, we apologize for your experience and would like to look into this matter. Please send an email (detailing the situation and listing your full service address) to ********************** We look forward to promptly addressing your concerns. Thank you.

    • GLENN L

      Date: 12/08/2023

      GLENN L

      Date: 12/08/2023

      Very poor service provider. Would not recommend them to anyone.

      Rumpke Waste & Recycling

      Date: 12/13/2023

      ****, your review is concerning to us. We want to ensure that we are doing everything possible to provide 5-star service to our customers. We would appreciate it if you would contact our customer care team by emailing ************************************** Please include additional detail about your experience, as well as your full service address. Thank you.

    • Cory S

      Date: 11/21/2023

      Cory S

      Date: 11/21/2023

      This company gobbled up a smaller local company and took over their routes. You can really tell they pay their workers lower while simultaneously jacking up prices for customers. They constantly leave the lids open to collect rain water and have missed picking up my streets trash three times in the past several months. They also routinely leave the garbage cans in the street, posing a hazard to cars. Im am very dissatisfied by how this company operates.

      Rumpke Waste & Recycling

      Date: 11/27/2023

      ****, we apologize for your experience and would like to look into this matter. Please send an email (detailing the situation and listing your full service address) to ************************************** We look forward to promptly addressing your concerns. Thank you.

    • Racheal R

      Date: 11/17/2023

      Racheal R

      Date: 11/17/2023

      They skip picking up our trash about 4 to 5 times a year and never make it right. We put our trash cans out by the road like we are suppose to and they just bypass our house. When we talk to someone each day this has happened thy say we have 48 hrs to come pick it up if they want to after missing it. They have never once come out and picked it up after missing to right the situation. So we pay for this service to not even receive the service we paid for.

      Rumpke Waste & Recycling

      Date: 11/27/2023

      We apologize for your experience. We take pride in our reliability and hate to hear about a single missed service let alone misses occurring on a regular basis. We would like to look into this matter and ensure it is promptly addressed. Please send an email (detailing your concern and listing your full service address) to ************************************** We look forward to ensuring your satisfaction. Thank you.

    • Ted T

      Date: 11/16/2023

      Ted T

      Date: 11/16/2023

      I received my bill for December and January. They charged me for a Garbage container for October and November I don't possess. I took pictures and my neighbors don't have Rumpke cans either. I called there *** and the lady had me on speaker and was rude. Transferred to supervisor I ask why the charges she said catching up on billing...LMAO How do catch up on something I've never had or want. I have my own garbage container. Hasn't been a issue the past 29 months why Now...Bad business practices 29 not a issue why now....

      Rumpke Waste & Recycling

      Date: 11/27/2023

      ***, your review is very concerning to us. We would appreciate it if you would contact our customer care team by emailing ************************************** Please include additional detail about your experience, as well as your full service address. Thank you.

    • kimberly p

      Date: 11/16/2023

      kimberly p

      Date: 11/16/2023

      just got off the phone with a rep to cancel my service on 11/16/23 asked her if i could pay my bill today so im not charged another day on the account she advised we dont give me that and that the bill will be prorated based on todays date have 6 weeks left that should not be billed and o want to make sure im not charged that. i switched because of the increase on my service found it cheaper with another provider also they had outsourced a third party to take payments for them over the phone but the third party will not email you a confirmation of the payment very shady business tactic their especially when fraud is rampid.

      Rumpke Waste & Recycling

      Date: 11/27/2023

      ********, your review is very concerning to us. We would appreciate it if you would contact our customer care team by emailing ************************************** Please include additional detail about your experience, as well as your full service address. Thank you.

    • Cory F

      Date: 11/13/2023

      Cory F

      Date: 11/13/2023

      Goin on two month now they have told me they will pick up this love seat in my yard and for two month nothing has happenes with it as they pic up my neighbors two large couches. Ive plastic wrapped it called every week and still the same run around we will get to it. Not to mention leaveing garage bags in my can and dumping my recyclables all over my yard. I wouldnt recomend anyone us their service. They are a JOKE TO SAY THE VERY LEAST. GO BEST WAY NEVER HAD THESE ISSUES.

      Rumpke Waste & Recycling

      Date: 11/27/2023

      We apologize for your experience. We take pride in our reliability and hate to hear about a single missed service let alone misses occurring on a regular basis. We would like to look into this matter and ensure it is promptly addressed. Please send an email (detailing your concern and listing your full service address) to ************************************** We look forward to ensuring your satisfaction. Thank you.

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