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Business Profile

Grocery Store

The Kroger Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Grocery Store.

Reviews

This profile includes reviews for The Kroger Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Kroger Company has 1860 locations, listed below.

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    Customer Review Ratings

    1.16

    Average of 512 Customer Reviews

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    Review Details

    • Devin G

      Date: 04/18/2024

      What lowlifes. Kroger stole my email and are now sending spam. There is no way to get rid of it. This comes from Jamaira S****** at Kroger's corporate headquarters.

    • Tracy S

      Date: 04/17/2024

      Very poor and inefficient customer service. My debit card was compromised through my Kroger Rewards account (which I had not used in years). An unauthorized order was placed for delivery in another state. I contacted Kroger 3 times! Regarding this order and the debit from my account, each time I was told something different. I was assured twice that the order had been canceled and my Kroger Rewards account had been closed. The order was DELIVERED after being assured it was canceled and the prior authorization would drop from my account after 24 hours. I am very angry and have received little to no resolution on recovering the funds that were taken from my account.

    • Thomas R

      Date: 04/12/2024

      Poor customer service!!! I was in the store with my client and they were using their spendable card and I scanned every single item and it was approved got to check out and it wasnt the cashier call the manager on duty to get a answer and OMG the manager said she didnt *** its not showing up on her system that it was approved and proceeded to go completely left talking about you people this and shes not in the mood for this **  most horrible experience Ive ever had in the years Ive shopped there needless to say I wouldnt be shopping there ever again !!

    • Jennifer G

      Date: 04/12/2024

      Kroger in ******, **** Several items that had been marked on sale rang up regular price. I was in the self checkout and was able to resolve the issue on the spot* ****** ******* got into trouble over similar issues, yet this happens with Kroger several times in one visit. What is the difference?Check your receipts at Kroger and use the self checkout

    • Louise B

      Date: 04/10/2024

      I think Kroger's is over charging it's customers, 4-10-24- Hardy Rd Vinton Va and I purchased a12 pk. **** **** water shelf price $2.99 when I got to register it charged me 4.73 & I called clerk she asked questions ?? after I told her shelf price she swiped her card and changed the price to shelf price ??, so sad stores are cheating customers, so very sad , pay more & get less. ****** *******

    • Curtis S

      Date: 04/10/2024

      I went here on 04/10/2024 at 7:28pm to pick up some things. Some people there were friendly and helpful but when I went to check out, the cashier was not helpful and she seemed angry and was mean and pushy. I am deaf and I told her I can't read your lips and was afraid at the way she was acting towards me. I was trying to enter my rewards and was having trouble with the pay pad and when the cashier came around to try to help me, she still seemed irritated. Finally my rewards went through and I tried to say thank you in sign language but she just walked away angry. I would like to keep coming here as everyone else was friendly but my experience with the cashier was not good. Cashier name Chec #***

    • Makayla B

      Date: 04/04/2024

      I paid for my groceries at self checkout and receives my receipt, I collected my change along with my grocery bags (2). As I'm thanking the employees and wishing them a good evening all of a sudden two men stop me and demand I go with them and "talk for a minute" as they took me to this back room across from the pharmacy. They insulted me, harassed me, and profiled me all at the same time. Very unprofessional.

    • Dolores M

      Date: 04/03/2024

      Smith's/Kroger's (on Golf Course in Albuquerque, NM) routinely offers ad prices that are NOT given 99%of the time. When approached for a refund, with proof of the error, the "customer service rep" & even management hem & haw about the refund making the simple process of a refund an ordeal!! In an accusatory fashion they'll ask why I didn't catch it at the register, or why didn't I come in sooner, or why don't I have the product there while I have their ad in front of their faces!! Or blame the system! In other words, out of their control!! It is false advertising & "satisfaction guaranteed" is an absurd claim! Treating me like I messed up is unacceptable & dishonest

    • Sarah S

      Date: 04/03/2024

      I placed an order on Tuesday, used coupons, placed the order, showed I received all the discounts. I woke the next morning to a much higher price. I called Kroger, was encouraged to use the chat, I tried three different times and was left waiting on an agent. Finally, I just call and speaker with a agent who tells me because I placed the order on Tuesday with NO pickup times left for that day, picked the items up the next day, that my coupons become voided. Reasons that haven’t charged my card, but it does show pending on my bank statement. Regardless, I made an order. It was COMPLETED! Only to be denied the coupons because of pickup time. IM DISABLED, I have to have help with my needs. I can not believe that Kroger would discriminate towards disabled consumers in such a manner. Our income is limited as is our mobility. I was given a ten dollar credit for my inconvenience, regardless I had a savings of over 50 dollars towards my purchase but because I’m disabled and can’t walk in or have a pickup time within their ideal I’m disregarded. It’s disrespectful! Nowhere does it state coupons digital or manufactured that they become voided if pickup time falls outside the expired coupon date. I placed the order on within that time frame. WalMart honors their discounts and does other retail stores regardless of its shipping or pickup. Kroger you should be ashamed to disrespect, disabled consumers as you did me. I was brought to tears and made to feel un necessarily important, and disregarded as a consumer of 30 plus years. I will encourage others to take account of how you operate towards the less fortunate. Do better! ** ******

    • Cortero M

      Date: 04/02/2024

      I went to this store twice to cash my ******** *nvestment check and was denied twice at customer service. Came to the store after work to cash my check was told she didn't have enough money at customer service and to return later. Once I took a bath and returned was told she still doesn't have enough money at customer service and was told to go to a CHECK CASHING PLACE OR ******* around the corner. Why would you advise someone to take their business somewhere else baffles me or is because I'm a black man?

    The Kroger Company is NOT a BBB Accredited Business.

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