Reviews

This profile includes reviews for The Kroger Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The Kroger Company

  1014 Vine Street Cincinnati, OH 45202

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  Kroger

  2116 S Main Street Stuttgart, AR 72160-6722

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  Kroger

  1626 North Business 9 Morrilton, AR 72110

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  Kroger

  2300 Malcalm Avenue Newport, AR 72112

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  Kroger

  1009 West Main Street Russellville, AR 72801

Review Details

• Review fromMary

  Date: 01/25/2024

  1 star
  When I did not get my $20 cash back at the automated check out, they laughed at me and said the next person probably took it. Well, I never saw it come out of the machine. They charged me .75 fee as well. I went to customer service and asked again and they were discussing looking at the cameras. I asked may I see the camera results, head cashier or front end person said I can’t. I asked to speak to manager, no results. I called corp., waited 10 min. They tried to make me do app, then hung up on me. Also last week was charged $3.99 instead of sale price $2.99 for blueberries, so I said the sign was $2.99. They wouldn’t believe me. So I asked person to watch my cart, took my purse all the way to the opposite side of store and took a photo of sale sign. That’s the only way I receive accurate price. That’s abuse. And NO it wasn’t digital coupon or other rationale that they tried to convince me of. The store also violates weights and measures laws. Please someone help customers there. I’m so upset. They are getting away with a lot, violating laws, decency and unethical. 24th St store is on Baseline Rd, Phoenix, AZ ******

• Review fromErica M

  Date: 01/24/2024

  1 star
  ZERO stars should be an option! I ordered and paid for my pick-up order on Tuesday, picked my order up on Wednesday and noticed an additional charge from Kroger. Upon checking receipt online and speaking with a live chat agent - I was told my digital coupons were not honored because the transaction isn't complete until I pick up my order. HUH? Where do they do that at? The transaction is complete as soon as you charged my card Tuesday. I have never bought a product from a company, but was charged "current ad prices" when product was delivered or picked up? Anyone else? Didn't think so. I will starve at Krogers doors before giving them a penny.

• Review fromDavid W

  Date: 01/24/2024

  1 star
  Abysmal is not a strong enough word to describe Kroger's customer service. My family and I placed delivery order to be delivered 1/23/24. I received a text that the order was cancelled due to weather. The predicted high for 1/23 was about 45 degrees and rain. Not only was the order cancelled for no apparent reason, Kroger had already charged my account. For groceries I did not have. When the order was inappropriately cancelled, I was not consulted, nor was I offered an y alternative other than to create a new order or re-submit the old one. I suggested 3 reasonable solutions: 1. I could have picked up the groceries. 2.The driver could have set the delivery for a different time if they were concerned about the weather. 3. Kroger's could have refunded my card. There was no effort to use any judgement or flexibility for any of these creative solutions. I just got hollow apologies with no real effort to solve the problem.Kroger promised product and service, took compensation and did not provide the product or service or provide me a clear path to restitution. I believe that is breach of contract - we had an offer, some acceptance and then consideration. Or theft by deception, a 1st degree misdemeanor per *** *******(A)(3). They bank had a hold on the withdrawal for the groceries, and customer service directed me to my bank. Upon calling them, they informed me that they could not release the hold on the withdrawal without speaking to the vendor, who was being the definition of less than helpful.

• Review fromAlan J

  Date: 01/23/2024

  1 star
  I purchased two items from Kroger delivery to be shipped to my home. One was ****** Jalapeno Hot chili con carne with beans (pack of 8). The other was ******** Alcohol Prep Pad Sterile Medium ******** Gauze 58-204 20 Box(s) 200 /Box. It was shipped to the wrong address. When I called, first, I was told that I would get a refund then I was told that I had to call both companies to get a refund. This is bad business. I do not recommend this to anyone! It doesn't even deserve a single star.

• Review fromJonathan A

  Date: 01/21/2024

  1 star
  I ordered a delivery at 8 o'clock in the morning I set the delivery to come around 12:45-1:45pm then proceeded to push the delivery to be at my apartment at 3 o'clock then 3 got here i live chat customer service who the told me the shopper wouldn't be at the store until 4:05pm i got scared of potentially being ripped off so i had the cancel the order altogether thankfully the haven't charge me yet but now i got to pay a ride to go get my groceries after being stuck at home all day never ordering from them again

• Review fromEric S

  Date: 01/18/2024

  2 stars
  I received a marketing email in December 2023 to renew my annual "Boost" membership, in which I was already subscribed for 1 year, from Jan 2023 to Jan 2024 and the email indicated that even if I was already a Boost Member, I could "extend" my membership for 1 year "at no cost". I used the link which was provided but it still required credit card info despite this already being on file. I proceeded, and it charged me the annual $59 fee. I was expecting "no cost" to "renew". I have emailed Kroger Customer Service countless times, and they do respond within 5 days, however they do not answer the question or seem to even read my email because I provided them the original marketing email and screen shots with arrows and circles on it and they continuously avoid making any comment about those parts of my email. I get a new person to respond each time as if it is my first email to them and none of the email chain history is ever included or considered. I have been told multiple times they will do a "courtesy credit" of $30 to "your account" but they have never asked which account they are crediting and after several weeks, I do not have any such credit to my bank, kroger cart, nor kroger credit card account. Plus, why wouldn't I be credited $59 when this was said to be "at no cost"? I advised I would go to the BBB if they did not provide me a direct line to someone to speak to, and their response did not provide a number and only again promised a $30 credit to which I still am not seeing anywhere. To be clear; this complaint is being filed with Kroger Customer Service and NOT towards my local store. The local store is great; this is simply a matter of false advertising and misleading marketing emails, and inability to create a response to an email without their use of AI generated templates.

• Review fromGabriella U

  Date: 01/13/2024

  1 star
  They have over charged me several times this year and refuse to give me my money back or do anything about the issue

• Review fromDarryl M

  Date: 01/13/2024

  1 star
  The last five times I have been to Kroger on a busy Saturday they have two full service lanes open. Most of their employees are being personal shoppers and no longer working front lines as cashiers or baggers. Kroger rewards my loyalty by having me wait in line to then bag my own groceries. Kroger is trying to force self checkout, which is fine for a few items, but not a full cart. Customer service is at an all time low and customers no longer matter in Maryville/Alcoa, Tennessee.

• Review fromGary S

  Date: 01/07/2024

  1 star
  They won't deliver or ship to my address and I don't know why. They don't give a reason but when I try to check out and choose their shipping thing called " ship " it tells me that I cannot have my items shipped to me. I do not understand. I am not wanting door dash or Amy of that. I wwnt it shipped to me like regular mail. And they refuse to do that. I am on a fixed income and I do not drive and the nearest store to me for groceries is kroger and walmart and both day they ship but then they don't.

• Review fromCheryl H

  Date: 01/05/2024

  1 star
  I went into this store and tried paying my rent I used the most in my cashapp card which was $1083 and the rest in cash the CSR took my money up front then proceeded to enter the information in the computer and then said it did not go through I told the lady something needs to be done I stayed in the store over an hour fusing the CSR manager left a distasteful feeling I will never step back foot inside another Kroger I advised them it would be a problem with putting the money back on cashapp card she proceeded to tell me well its nothing else I can do I said some places of you pay for debit they will give you the cash back they have lied to me in my face saying they did a reversal then they told me I have to wait 24 hours to see if the payment goes through these people took my money I told them I had just moved into an apartment Monday and my rent was due they treated me so unfairly as Im all African American and she was just getting smart trying to be funny and repeat everything I said I advised her that I hope that she never gets in that situation to pay rent with your last and to only have it taken from underneath you Im reporting this storage and management to everyone manager just said oh Im sorry I have to get on the register and gave me a number to call about the transactions never felt so violated in my life ***** is horrible some people are just so rude the Lady who was assisting me told the manager the money will not go back on the card and she said oh well thats the only way we can issue it back count your days Kroger Im not letting $1083.00 go