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Business Profile

Grocery Store

The Kroger Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Grocery Store.

Reviews

This profile includes reviews for The Kroger Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Kroger Company has 1698 locations, listed below.

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    Customer Review Ratings

    1.16

    Average of 513 Customer Reviews

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    Review Details

    • Alice K

      Date: 01/02/2024

      I have a few things, 1 when you are only 2 people in the home why do I have to buy 5 or 6 to get the discount. (NOT FAIR) and your sweet and salty popcorn is NASTY! IT tastes like someone poured a box of sugar on top of it.

    • Todd B

      Date: 12/31/2023

      Ralphs Grocery Store, along with other grocery stores like ****** ********, and *************** discriminate against customers through digital coupons and deals. Many senior citizens, the homeless, and those that cannot afford or use the app technology have to pay more! This is morally wrong and unjust. Recently, I visited a Ralphs store and they had three different prices to items: The first and most expensive is for those unable to have a store card. The second price is for those that do have a club store card. The third and least expensive is for those that have a store app and membership! This is so unfair to all customers that do not wish or have the access to a digital device! This needs to change to everyone allowed to get the lowest price offered by these major grocery store companies, and be fair to everyone that goes to their business.

    • Roy S

      Date: 12/30/2023

      They sell gift cards to a restaurant called “**** ***” in the Windsor, CO King Soopers, that is not accepted at the ********* **** *** just three miles away. Nor is the gift card accepted in any of the other **** *** restaurants across Colorado. I would have to go to California to use the gift card. The Windsor, Colorado King Soopers would not give me the $40.00 value of the gift card, so I am left holding a useless gift card King Soopers sells off their in store rack. I want them to give me the $40.00 cash, and for King Soopers to remove all **** *** gift cards from all their Colorado stores immediately. This is a deceptive sale practice, and must be stopped.

    • Ginger F

      Date: 12/30/2023

      This store is price gouging HORRIBLY .Even store branded items are being priced up to three times what they used to be and this weeks " sales ad" didn't have any actual sales, they just listed things on it the same exact prices they usually are to trick people into thinking that they're on sale. Those of us who go to this store regularly, see the truth.

    • Eric G

      Date: 12/28/2023

      Kroger has got to be the absolute worst company when it comes to customer service. They're rude and my allegations and profile people. Makes assumptions that people who are returning products are theives. They will be more than happy to embarrass and defame a person's character in front of of other customer's. Will violate the terms of their own return policy. It's ridiculous and very unprofessional.

    • Pauk S

      Date: 12/26/2023

      Got an email that looked like Kroger you take a survey then you receive ********** set for 8 bucks to cover shipping. Got another unauthorized charge and bank put a freeze on my account. Had to get another card then make a lot of calls to different monthly bills I paid. Please investigate. I believe they are in on it because every week a different email from them asks **** it going. I say no one has helped. Will you please

    • Meshia K

      Date: 12/24/2023

      Krogers charged me $8.14 for nothing. All products were EBT purchases. When I call the number the rude guy told me that they were not going to refund my money. This $8.14 caused me an overdraft. I am disabled and I am on a fixed income.

    • Lisa P

      Date: 12/22/2023

      ******* Pharmacy neglected to tell me they refuse to deliver my prescriptions. They instead decided to forget to say anything, forget to send it out, and screamed at me when I tried finding out if everything was OK. I was passed about on the phone like a holiday ham. The front service desk glossed over everything and wouldn't talk to me. Then sent me back to the pharmacy where I was getting no where with asking... and being clear while remaining calm, it was a query not a complaint. I wanted to find out if everything was OK, and would it be better to try and find a way up there to get my prescription or wait for the next day delivery. The cashier in the pharmacy started screaming at me at the top of her lungs what did I want what did I expect no one could figure it out and they didn't want to deal with it or me... all the while not letting me talk. It didn't matter I was looking for information on how to best handle this so it's not an issue. She escalated it without reason or effort. I tried putting in a complaint to HQ but I haven't heard anything back. These employees there have treated me like **** for years without provocation. They decide they don't like you and you can forget about any cooperation from them for it. I'm disabled without a vehicle. There aren't many choices in this town in where we can get prescriptions from. ******* makes it impossible to trust them when they do things like this on purpose. No one can be bothered to be adult enough to talk face to face and come to a working solution or resolution that both sides think fair. This needs to be dealt with and since I can't get a response from them or their hq I'm hoping the bbb can help me with it.

    • Nancy J

      Date: 12/21/2023

      I am so upset with the practice of "Bate and Switch" at my grocery store! They advertised a ribeye roast on sale for $4.97 lb. on Dec. 13, 2023. They only had them available on Dec. 13, 2023 and would not issue a raincheck. Then they re-advertised the same sale on Dec. 20, 2023 and didn't have the product and aren't getting the product. Still won't issue me a raincheck! They also won't give me the rib roast in the meat case to fulfill my need of Christmas dinner because they say it is more money and they can't substitute it for the sale item. So I contacted the ******* ***** ********** ** ************** because refusing to give a rain check or comparable item of equal or greater value at the sale price advertised is indeed illegal. Period. Kroger said they could give me a $15 credit but that doesn't get me my roast! I want them to honor this sale by giving me the roast in the case!! Fry's food store 3198 Willow Creek Rd Prescott, AZ 86301 Store manager Janice K****

    • Arline T

      Date: 12/18/2023

      Not sure what is going on with the Kroger store located at ********** Mall in *******, **. Have been a customer there for over 30 years and never been so disappointed as of the last few years. Shortage of products, pricing incorrect per ads, new management is blah! Have left the store several times and gone to the nearby **** ****. Even during COVID **** **** was stocked pretty well and always clean, with pleasant management and workers. If **** **** ever gets fuel availability and Kroger doesnt fix its problem, Im gone permanently to **** ****.

    The Kroger Company is NOT a BBB Accredited Business.

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