Reviews

This profile includes reviews for The Kroger Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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The Kroger Company has 1698 locations, listed below.

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  The Kroger Company

  1014 Vine Street Cincinnati, OH 45202

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  Kroger

  2116 S Main Street Stuttgart, AR 72160-6722

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  Kroger

  1109 W Main Street Russellville, AR 72801-3507

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  Kroger

  2300 Malcolm Avenue Newport, AR 72112-3670

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  Kroger

  1626 North Business 9 Morrilton, AR 72110

Review Details

• Review fromDenise

  Date: 12/18/2023

  2 stars
  I am a SNAP card customer who shops via online for pick ups by other family members because of my physical disabilities. I appreciate Kroger setting up EBT online payments however over the "past 3 months" your site won't complete my EBT card transaction stating that there is a problem with my back up debit card. My phone & Kroger app are always updated, my account info is current plus your check out indicates Payment split $0.00. I make sure there are no non-food or hot food items, weighed items or taxable items in my cart. It is not a delivery. In fact my orders usually only total one half what my card balance is. Even if my debit card has a zero balance that should have nothing at all to do with my online EBT eligible selections that I'm precisely making. I sense either possible EBT payment discrimination on Krogers part or your shopping site needs to be tweeked. I trust your employees to do the shopping however 75% of my orders have mistakes that I either deal with or take the loss myself. Why must my debit card status be approved by Kroger before a picker even does my shopping? Kroger has become extremely stressful. I would appreciate an explaination so this problem can be solved.

• Review fromSarah P

  Date: 12/16/2023

  5 stars
  Kroger 1759 union ave. Memphis,tn. Mgr;Crystal, Asst.Tonya and my cashier Jaylon went above and beyond today,i observed them helping other customers as well, they were very nice and helpful, this kroger will be my new go to store, the mgr, and asst. ran this store like a well oiled machine. i enjoyed their energy and their holiday cheer. they were over worked and exhausted but did not let it show. my heart goes out to all Kroger employees during the holidays, i know they catch *****

• Review fromEbony W

  Date: 12/15/2023

  1 star
  This was the worse experience I’ve ever gone through went to Ralph’s store after speaking with dawn over the phone regarding bad meat I was sold . She was very polite and gave me two names to ask for James or Vivian . I arrived at the store I asked the cashier for those names Perla immediately was rude and said where is your receipt when dawn said k didn’t need one and sent me to a different line which both reps were rude and started yelling at me and yelling at each other which I was told they don’t get along I was embarrassed and felt I was being mistreated poorly

• Review fromJon D

  Date: 12/14/2023

  1 star
  TOTALLY UNETHICAL! Posted pricing in the store and the price at checkout are different. When the prices are different, the check-out price is almost always higher! Sometimes this is due to the grocer posting signage denoting the coupon pricing, then charging "regular" pricing at the register. That bait-and-switch is unethical, but it gets worse. More often it has nothing to do with coupons, they simply charge more at checkout than what is posted in the store. Why is this not audited, internally and/or externally? When we as customers catch the discrepancies and address them with the cashiers or kiosk attendants, they flippantly say, "Oh, so sorry, I'll fix that." But what about the discrepancies customers don't catch and they get away with???? It's so blatantly vile, but the employees are getting paid by the hour and don't give monkey's flying feces! DECEPTIVE MARKETING AND PRICE DISCREPANCIES NEED TO BE AUDITED AND THE GROCER SHOULD BE FINED! Until then, I see no other option than to drive a bit further and shop elsewhere. WE NEED THE GOVERNMENT REGULATORS TO NAIL THESE CROOKS! And while you're at it, please look into the legality of coercively posting massive signage at the store displays for a certain price, but then charging the customer much more if the customer doesn't want to have their personal privacy violated by having that store's app on their phone.

• Review fromdonna b

  Date: 12/12/2023

  1 star
  They would not give me my meds for Covid an it was 1600.00 an I am upset cause I am told if u have covid they cannot turn u away an they did

• Review fromMark P

  Date: 12/11/2023

  1 star
  I was a loyal Kroger customer for years and spend several thousand dollars per year. I recently bought a **** ***** gift card from a Cincinnati Kroger store and gave it as a gift to my daughter. My daughter attempted to redeem the gift card from **** ***** and was told it would not work. I gave my daughter the money instead and took the non-working gift card back and called the Kroger gift card customer service number. After 2-1/2 months of submitting copies of the gift cards and the receipts as requested, waiting weeks for a response and getting none, then calling back and resending the same emails and then waiting again for a response, Kroger finally responded with the answer that there is nothing they can do about it since **** ***** said the gift card was redeemed. I then called the 1-800-Kroger customer service number and was on the phone for an hour as they checked into the issue with their gift card customer service department. Finally, they also told me there was nothing they would do about it, even though we have the gift card activation receipt. Kroger does not stand behind their gift cards, and the activation receipts mean nothing. Terrible customer service from Kroger and I will spread the word to family and friends to never buy gift cards from Kroger because they don't stand behind them.

• Review fromEric W

  Date: 12/08/2023

  1 star
  Do not purchase any gift card from any fry's food and drug stores. They sold a lot "fake" gift cards, and once the card is out of door then there is nothing you can do about it. I got a fake card from them and next day I found out it's not usable. And I contacted them, all they said was the card has been claim. Therefore, it's my lost. Questions is YOU SOLD ME THE FAKE CARD. And that is not Kroger's problem. Then they could sell any fake product and that should be okay too.

• Review fromPeggy F

  Date: 12/04/2023

  1 star
  Kroger Pharmacy 3101 Richmond Road, Melody/Pharmacist has lied and said that I'd cursed at her and staff and will not fill my RX's after 20 years of my being a good, reputable and kind customer. I am a Christian and would never curse at anyone. I am leaving this review in hope that it will spare others the heartache of their character being smeared by Kroger Pharmacy 3101 Richmond Rd., Lexington, KY Fair warning.

• Review fromMarisol R

  Date: 12/01/2023

  1 star
  An employee which she didn’t want to give me her name. She works at **** **** *** *****, CO 80620 United States. Very rude and unprofessional. Never have I encountered such rudeness from a person. I don’t know if she has problems outside of work but she bring them to work everyday. Her customer service is way out of hand. Very rude and shares her comments out loud. I simply asked for her not too throw my change at me and she responded with such disrespect I had to tell someone. She is the face of the company being the one who rings us out. Her appearance is so low life like. She comes into work with hickies on her neck the size of baseballs she curses at the customers in front of me. Something has to change or she will run this store to the ground.

• Review fromRandy L

  Date: 11/27/2023

  1 star
  Kroger in ******** ******** has registers that reboot in the middle of a transaction.. When this happens they tell you you have to pay a second time so it shows on their system even though online banking shows the transaction went through. Being frustrated I asked for a refund so I could leave the embarrassing situation and was told they do not do refunds and if I left with my items they would call the police even though my bank account showed I paid.. I was forced to do a second transaction and had to call the bank the next day to stop the first payment. I am not ever using Kroger again..