Reviews

This profile includes reviews for The Kroger Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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The Kroger Company has 1860 locations, listed below.

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  The Kroger Company

  1014 Vine Street Cincinnati, OH 45202

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  Fred Meyer

  7701 Debarr Rd Ste A Anchorage, AK 99504-1894

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  Fred Meyer

  3755 Airport Way Fairbanks, AK 99709-4610

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  Kroger

  7090 Univ Dr NW Huntsville, AL 35806-1728

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  Kroger

  215 Airport Road Hot Springs National Park, AR 71913

Review Details

• Review fromStephanie S

  Date: 03/02/2023

  5 stars
  I shop at the Eichelberger kroger in Kettering (45429) and it’s always a pleasant experience. Lyn is one of the employees that works in the self checkout and is always super helpful and has a smile on her face.

• Review fromDonna W.

  Date: 02/24/2023

  1 star
  ZERO STARS! The old lady in self check out Miss Pearl accused me of stealing a $2.49 gallon of water! Kroger needs to give her something to do!
  Miss Pearl screamed at me I only scanned four waters saying I had five. I said Nooooo I only have four of this alkaline water and four of a smaller alkaline water. In self check out Miss Pearl does not help scan packs of bottles of water…you have to physically pick it up and scan it due to the fact she isn’t going to do anything to help. I will now shop at HEB who scans large items in self checkout. Kroger needs to train Miss Pearl to be more professional instead of allowing her to yell out at a guest in your store accusing me of theft while with my 10 year old daughter!

• Review fromSandra M

  Date: 02/24/2023

  1 star
  I purchased a $200 **** gift card on Dec 13, 2022 at the Morton, IL Kroger store. Upon trying to use the card my grandchild was told the card had a problem. I called the number on the back of the **** card and was told that the card was flagged as fraudulent in June 2022. I was then told to go to the website listed on the back of the card. After entering the information requested on the website, the message said to call the number that I called in the first place. I have tried this several times and received the same result. I also contacted the Morton Kroger store several times and was finally told to contact Kroger corporation. After several calls, transfers, and being on hold more than an hour, they verified that I bought the card on Dec 13. Their response was to contact ****. I have contacted Morton police department, my ******** card customer support (card was purchased with my ******** card) and now BBB. On one of the **** calls, I was told if I couldn’t get the website to work I should fax them a copy of my drivers license which I am not comfortable doing. Any assistance you can provide would be appreciated.

• Review fromLauren H

  Date: 02/22/2023

  1 star
  Worst customer service EVER.
  I love our local King Soopers, but ever since signing up for Kroger Boost, I feel like we've been majorly scammed. We paid $100 for a year of grocery delivery. But what they didn't mention is that they can randomly decide not to deliver your grocery order. When I called "customer service" to ask for a refund, I was hung up on by a "supervisor" twice.
  Please think twice before signing up for Boost. It's just a way for corporate to squeeze money out of loyal clients with no accountability.

• Review fromRichard R

  Date: 02/20/2023

  1 star
  Very rude staff
  In a hurry
  Does not take the time to explain medication instructions.
  When called per phone for dosing instructions..the pharmacy staff says " just read the label.
  I switched my business to another pharmacy!

• Review fromANGRY V

  Date: 02/19/2023

  3 stars
  Good service quality food I’m very pleased with the service

• Review fromAndrew F

  Date: 02/17/2023

  1 star
  Fred Meyer Kroger is a local shyster crooked company that likes to take money and not deliver goods or services as promised and they will do nothing about it except make you sit and wait 10 days for your money to come back that they stole in the first place and you as a disabled veteran and your children get to starve to death while they play around with my money and decide to send it back in 10 days that is atrocious and unacceptable behavior from a so-called professional grocery store company, ha! They are thieves and Crooks and shysters

• Review fromBriana W

  Date: 02/16/2023

  1 star
  Where do I start, every time I frequent a Kroger store specifically Fred Meyer the employees treat me as if I’m a thief. I spend over 1000 a month a Kroger and the way they treat their customers is horrendous. I bought spinach in January that was Kroger brand only to find a dead worm clinging to a leaf that the brand swears Is pre washed. I have a picture it’s a shame I cannot post it. They have a reward program that they used for points rewards plus and I had almost 50,000 points and when I went on to redeem in January there weren’t anymore things to purchase. I sign on today and the points are gone and the points are gone. When I call to enquire a rude female answered the phone and treated me as if I didn’t deserve any respect at all. I know other stores cost more money but I’d rather spend more money than continue to give business to a company that is clearly not one bit grateful for my business. Kroger should be absolutely ashamed of themselves!

• Review fromMichele M.

  Date: 02/15/2023

  1 star
  Will not refund me my miseasly 9.98 for steak they failed to deliver in my store pick up. The complaint was escalated and I was promised a refund within 2 days after waiting over 10 days the 1st time. I finally emailed corporate and received absolutely NO reply. All this over 9.98! They've lost my business forever and I've spent a lot there on groceries, apparel and jewelry. So disappointing.

• Review fromKevin D

  Date: 02/10/2023

  1 star
  Ordered groceries on January 28th of $223.86. They shorted me a $111.12 worth of groceries I have been trying to get my refund for the last 13 days there have told me now today that it's gonna be another 7 to 10 days from the from February 7th to recieve my refund. Kroger customer service has no way of accelerating this up the chain of command to the corporate level to get something done. To me that means kroger's corporate Office cares less about there customer. Next step is a small claims court filed against kroger.