Reviews

This profile includes reviews for The Kroger Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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The Kroger Company has 1860 locations, listed below.

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  The Kroger Company

  1014 Vine Street Cincinnati, OH 45202

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  Fred Meyer

  7701 Debarr Rd Ste A Anchorage, AK 99504-1894

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  Fred Meyer

  320 W 5th Ave Ste 148 Anchorage, AK 99501-2348

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  Fred Meyer

  3755 Airport Way Fairbanks, AK 99709-4610

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  Kroger

  14 W Oxmoor Road Birmingham, AL 35209

Review Details

• Review fromMichael H

  Date: 12/26/2024

  1 star
  Continues to sale expired/past sell date food. Bought fruit cups a week ago and sell by date was in July. Thats 5 months they had to take off the shelves. Over the last few years I have bought food that was expired and moldy several times. I have a pregnant wife at home and this store puts the health of customers at risk.

• Review fromCrystal G

  Date: 12/23/2024

  1 star
  Recently, I reached out to director regarding a racial profiling incident that my mother and I experienced while shopping at the ********* **** ***** store. Unfortunately, our concerns were dismissed due to the director not perceiving the issue as being a real issue. It is very disheartening the lack of cultural awareness or even cultural empathy exhibited by the ********* store director. It is common knowledge that individuals that are not directly impacted by someone else's prejudice are far less likely to realize when targeting treatment is occurring. The best correlation I can provide for this concept is size discrimination. Because I am a petite individual, I am less likely to notice a lack of clothing sizes for larger individuals. I am less likely to be mocked or stared at if I receive second and third portions at a buffet etc. The same goes for this situation. If you are not a person of color and you are not traveling with a person of color, you are less likely to notice the derogatory treatment of people of color. Granted, that is not always the case but we need to stop pretending that stereotyping, and microaggressions and outright bigotry just suddenly stopped within the last 5 years. Also, to add insult to injury, when I kindly inquired about **** ****** DEI practices, I received this response, As far as training that takes place, I am unable to discuss the specifics with you. This left me to ******, what policy prohibits management from sharing **** ****** DEI training? Based on the answer provided, it seems like **** ***** has forgone its DEI training like many other corporations.

• Review fromLyn B

  Date: 12/21/2024

  1 star
  Online grocery delivery never received-via Kroger delivery service
  I'm an independent senior citizen and don't drive, living in the NE area of town. Today I contacted Kroger Customer Service after not receiving my delivery order on time and each agent I spoke to wasn't able to offer any resolve for my missing order via Kroger delivery truck, after many calls to the customer service 2hrs post delivery time, and I still hadn't received my food order, I was told my order was cancelled by the Kroger delivery team because driver couldn't deliver the groceries to the leasing office, the delivery instructions printed on my account never requested delivery to the leasing office but instead had precise instructions to call when at gate for gate code and instructions to apt. I've used Kroger delivery multiple times and even considering Boost benefits. But no longer will I be a loyal Kroger Customer!!! and I will file my complaint of this matter on platforms to share my experience with others in case this is something that frequently happens and I didn't know about. How disappointed I was having been left stranded without food from this delivery and the hold up on my delivery fee for 5 days before the bank will release funds. This should not have happened I've had many previous deliveries to the same address without difficulty or complications.
  Sincerely
  Former Kroger Customer

• Review fromClaudette P.

  Date: 12/19/2024

  3 stars
  They Are A well Stocked Store,And Staff are Usually Nice,I went on Tuesday Evening, As Usual (I Took my Grocery Cart,)Why is That a ***** Issue,Who Likes It.I TAKE THE BUS,NO ONE TAKES ME HOME,I MADE THIS CHOICE !!I am an Educated , Well Dressed Sometimes that Makes Matters Worse,I But Sometimes It Is A CIRCUS IN STORE,I EVEN HAD SOME LITE SKIN ***** , HE WAS AT CHECK OUT ACROSS ME,SAY SOMETHING,I WANTED, HIT HIM,WITH TV DINNER ,IT'S 35 DEGREES ??, HE AN FRIEND HAVE GOT ON SHORTS,I GO FOR FOOD, NOT THEIR FRIENDSHIP,THEN WORSE I GET TAKEN, BY SOME HOMElESS GUY,OUT FRONT STORE!!I STOPPED, AND ASKED IF HE NEEDS, ANYTHING ,HE WANTS CHIPS, POP,ONCE OUTSIDE,I GAVE HIM BAG. HE ASKED FOR THE RECEIT,( I KNOW I HAD BEEN TAKEN)HE DIDN'T GET IT,BUT I HEADED TO BUS STOP,HE TOOK BAG, HEADED INSIDE THE STORE,( I DON'T PLAN STAY AWAY)BECAUSE I USE GROCERY CART,GET OVER IT KROGER MOST OF US WELL DRESSED BLACK DON'T STEAL

• Review fromMichael H

  Date: 12/14/2024

  1 star
  Kroger cancelled my $350 grocery order without notifying me and they are not refunding my money. Their so called customer service was no help. Didn't even apologize. Now we have no groceries the week before Christmas. Way to look after your customers Kroger.

• Review fromJill G

  Date: 12/09/2024

  1 star
  I ordered an order yesterday to be picked up today, 12/9/24. It is highly frustrating that this is the ninth time since August this year that my order was running late. It was running so late that they said they wouldn't be able to have it ready until tomorrow. I ordered it a day in advanced! Ridiculous. I then had to wait 12 minutes on the phone to cancel the whole order.

• Review fromBrittany S

  Date: 12/08/2024

  1 star
  I was accused of stealing from Kroger on May 15th 2024 One night after purchasing a few items from Kroger, I noticed some of the employees watching me and the security guard walking backwards towards the lobby doors just staring at me .. he stopped me just after the metal detector part (which didn't go off) and blockaded in the lobby. I tried walking past him, but he grabbed my bag and wouldn't let me leave demanding I open my purse . I tried to keep walking while at the same time being like for What!?.... He said he saw me take something and I asked him what did I take? He just told me to open my bag while still holding onto it firmly, so I wouldn't get away?.... I start telling him I didnt steal anything. He watched me at the self checkout - checking out and paying! He was prob about 300lbs and would not let me through to the exit. I had my phone in my hand and quickly turned on video recording. He dug through my bag, not finding anything and there were sooo many people watching it was annoying and I felt extremely violated. I had to tell him to stop digging and jerked my bag away from him leaving the store humiliated and ****** off.

• Review fromLynette H

  Date: 12/07/2024

  1 star
  On 12/5/2024, I went to a QFC Kroger store on 8th Avenue in Bellevue, WA. I needed to buy money orders to pay my rent. They required my personal details address, phone number and social security number. I provided that and they charged my debit card $6K for my money orders. While trying to initiate my purchase of ******* ***** Money Orders they told me the system did not recognize my social security numbers. This is odd, why would my social security number be registered with Western Union? It makes no sense. They then provided me with a receipt reflecting they were crediting me back the $6K that they had just charged me. However, it is now 12/7/2024 and I have not been credited back for the charge. Initially, on 12/6/24 my bank told me they could see the credit but that the merchant had not released it and there was nothing they could do. I called the store store location and they referred me to my bank. I called the Kroger Customer Service Line, same response. I went to the Kroger website and Live chatted with someone. They provided a number to a department overseas (overseas?) and they told me to call my bank. The Rep told me they refunded me and my bank needs to release the credit. When I then call my bank they tell me they no longer see a credit on my account and the merchant must have taken the credit back. 72 hours later I have not received my $6K back. Now I am being charged late fees and a 3-day Pay or Vacate. This is unacceptable and deceptive actions by QFC/ Kroger Stores. After much effort trying to get a hold of the merchant in multiple ways I will now dispute the transaction with my bank, file reports with **** Attorney General, Better Business Bureau and will be contacting an attorney. DO NOT BUY MONEY ORDERS AT QFC WITH A DEBIT OR CREDIT CARD unless you want to go down the rabbit hole of trying to get your money back. No goods were ever exchanged for my payment and this cannot be legal.

• Review fromJessica B

  Date: 12/04/2024

  1 star
  On November 22nd I ordered Thanksgiving dinner for the family. The order was already humble because times are tough and groceries are over priced. They delivered my Thanksgiving dinner to someone else. Rather then replacing it they chose to just refund. 3 to 5 business days. Meaning the refund wouldn't come in time for Thanksgiving. So we did not have a Thanksgiving dinner Fast forward to December 4th.Still no refund 4 calls to Kroger and multiple transfers and holds and I was advised today that my refund has not yet been processed as " they are behind" and it will be another 1 to 3 business days. Zero sympathy for the family holiday ruined Zero empathy for the massive amounts of time spent trying to just get an answer Zero returned phone calls

• Review fromJOSEPH S

  Date: 12/04/2024

  1 star
  Signed up for their delivery yesterday and placed an order for $46.31. When I checked my bank account, I was charged $75.19. I called customer service and was told that the discrepancy was due to me ordering on a Tuesday and getting delivery on Wednesday. I was advised to never place an order on Tuesday, because the prices go at midnight. None of this made any sense to me as I placed the order that afternoon. I was told that they couldn't refund the difference but could receive a store credit. I asked if I could cancel the membership and get a refund for their $39 membership fee. They said that they could do that. So, I said that since I'm cancelling my membership, I should get a refund for the difference in prices. What good is a credit if I'm not a member. When I checked my emails, there was only an email stating that my auto renewal had been cancelled. No credits, no refunds.