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Business Profile

Leasing Services

SmartPay, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Leasing Services.

Reviews

Customer Review Ratings

1.12

Average of 95 Customer Reviews

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Review Details

  • Cameron S.

    Date: 02/28/2023

    I have always made my payments on time. However they keep shutting my phone off for no reason. This is the second time in two months. WHY!?!?!?

  • Juan R

    Date: 02/23/2023

    The make other payments for me for straight talk but not when it is due they make it before it is due without authorization and also charge extra 5 dollars. I talked to them and made a payment before them but they just keep charging, now I have 2 months ahead of my straight talk service and charged over 50 dollars for a 45 dollar service plan

  • Brandie S

    Date: 02/21/2023

    Wasn’t told that I had 90 days to pay or they were gonna make me pay over a 1,000 for a 400$ dollar phone will never go through them again!!

  • JENNIFER H

    Date: 02/20/2023

    I purchased a new phone for $700 from them and received a used phone that said it was locked to to numerous attempts to unlock! I tried emailing 8 times, calling and chatting and NOONE will get back to me! My loan is thru affirm and they won't help me either..they said they already paid smartpay so I owe them the money! I sent pics of the phone and all of my attempts to contact them and their response is pretty much too bad!! Sickening!

  • Kimberly P

    Date: 02/18/2023

    I wish there was a zero star option. Worst company ever and now I wish I would have read the review, because it seems I am now not the only one. Apparently, you agree to not only pay payments to pay the phone off but you are paying for the service plan too. It is not giving me a chance to purchase the $35 plan, instead of the $45, when they are same or even using my rewards to not pay anything for minutes or service plan. Plus, they should only be doing this if I "fail" to pay for the service plan. But, they are taking the service plan money of $45 ($50 with taxes) before it is even due. I wasn't due until 02/20/2023 and it is only the 18th, so am I "failing" to pay for the service plan. I would totally understand if it was the 20th and the actual due date. I had to literally go into my account and change my payment method so they will not be able to take ANY money going forward automatically and I will just have to pay manually or just pay it off when my tax refund deposits.

  • Heather H

    Date: 02/17/2023

    First payment and already problems. They tried to double my payments already . All lies out of their mouths. Should be so much better, absolutely the worst customer service I've had in a long time. Disappointed for the first payment. Maybe half a star maybe

  • Rebecca P

    Date: 02/06/2023

    ***DO NOT USE SMART PAY LEASING.*** THEY ARE GOING TO OVER CHARGE YOU INTREST AND FEES EVEN FOR EARLY OPTION PAY OFF!! NEVER USING THEM AGAIN.

  • Rachel D.

    Date: 01/16/2023

    This company doesn't even deserve a one star. They took a lease from 450.00, and stated due to fees you will pay for the phone all together 850.00. I did not sign up to pay for the a53 phone at 850.00. If that was the case I would of bought an iPhone or a phone that is in way better quality. Smartpay did not disclose what I would be paying all together, as it was agreed i would pay 450.00. They are fraudulent, and needs to be shut down!

  • Jeff P

    Date: 01/09/2023

    This place is a rip off!! You sign a lease agreement with them and they don't honor the contract

  • Tonia M

    Date: 01/06/2023

    Do not lease with this company. They attempt for the past few month early payments which isn’t 30 days. I will pay off this bill and told them that I will review their company to warn other isn’t a good company. DON’T ORDER FROM THIS COMPANY!!!

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