Business Profile

Leasing Services

Tempoe, LLC

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Pattern of Complaints

Complaints

This profile includes complaints for Tempoe, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

76 total complaints in the last 3 years.
9 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/06/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I opened a lease with Tempoe in approximately August of 2020. The lease was for $2250 of which $219.21 was drafted bi-weekly from my checking account. After 6months I called to get the balance which should have been satisfied and was told I had a few more payments. I called in-between that time some more and was told on 7/16:21 that the company was offering a discount to consider my lease paid at 100% but would not say why. It couldn’t be a discount with all the money I paid.

Personal things in my life happened and I couldn’t follow up. On 9/4/2023 I emailed Tempoe to ask my original lease amount and payments. The agent confirmed my lease was for $2250 and that I made 25 payments at $219.21. By calculation that means I paid $5,480.25 which is $3,230.25 above my lease amount. I would like to be refunded for this over charge dusguised as a discounted pay off. I over paid this lease and I am due a refund.

I would like it sent ACH not via mail. Please look into this and make this right. This is very unjust and unethical to fo yo someone.

Thank you,

***** ****
Business Response
Date: 09/11/2023
To Whom It May Concern:
We want to thank *** ***** **** for contacting Tempoe regarding her previous lease. We understand that there is some confusion with the terms and conditions of her lease. We completed an investigation into the matter and advise we have reviewed the lease and determined no refund is due. We consider the lease closed as paid in full.

Sincerely,
Customer Advocacy Team
Corporate Offices of Tempoe
P.O. Box 36454
Cincinnati, Ohio 45236-0454
Customer Answer
Date: 09/19/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

I paid 25 payments on a lease that was 2250 making me pay 5400 . I overpaid by 3,000+ and I am due a refund of monies overpaid. Please provide what total was paid on my lease as this is unacceptable.

Regards,

***** ****

Business Response
Date: 09/27/2023
To Whom It May Concern:
We want to thank *** ***** **** for contacting Tempoe regarding her account. We understand that there is some confusion with the terms and conditions of her lease. We completed an investigation into the matter and advise this is a duplicative complaint that was previously answered on 9/11/2023. No additional facts or circumstances have been provided that would require a different answer. No refund will be issued.

Sincerely,
Customer Advocacy Team
Corporate Offices of Tempoe
P.O. Box 36454
Cincinnati, Ohio 45236-0454
Customer Answer
Date: 09/27/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Regards,

***** ****
Customer Answer
Date: 09/28/2023
I no longer have the contract. This is from 2018. I tried logging into their site but it is deactivated. I asked them for a copy before filing the complaint which is my right as the consumer and they replied it was provided at the time of the sale. By law if a consumer requests a copy of their contract regardless if previously provided the business is to abide by the request. They dont want to provide it because it will incriminate them.

I give permission for them to provide the contract.
Business Response
Date: 10/03/2023
To Whom It May Concern:
We want to thank *** ***** **** for contacting Tempoe regarding her lease. We understand that there is some confusion with the terms and conditions of her lease. We completed an investigation into the matter and advise this is a duplicative complaint that was previously answered on 9/27/2023. No additional facts or circumstances have been provided that would require a different answer, and no refund is required. A copy of the Lease Agreement is attached.

Sincerely,
Customer Advocacy Team
Corporate Offices of Tempoe
P.O. Box 36454
Cincinnati, Ohio 45236-0454
Customer Answer
Date: 10/03/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

The attached contracted states I am to make 8 payments. I made 25 auto drafted payments as indicated by your service agents in my initial complaint totaling approximately $5400 when my lease was well under that amount.. The company kept billing me past the time that my lease was satisfied. I am due a refund. Please do the right thing and refund my account.

Regards,

***** ****

Business Response
Date: 10/05/2023
To Whom It May Concern:
We want to thank *** ***** **** for contacting Tempoe regarding her lease. We understand that there is some confusion with the terms and conditions of her lease. We completed an investigation into the matter and advise *** **** should refer to Section 3 Your Options At The End of Initial Term. This section explains after *** ****'s initial lease term she had three options. The first option was to do nothing, which would result in payments continuing until *** **** called and requested differently. The second option was to purchase the property, and the third option was to return the property. When the initial term ended on 12/11/2020 *** **** did nothing, which continued the lease. On 12/15/2020 *** **** did contact Customer Support and the Buyout option was explained, with a remaining balance of $1339.59 being provided. *** **** informed the agent she would be calling back in mid-January. On 2/04/2021 called into Customer Support, but at that time she requested to move her payment from 2/05/2021 to 2/12/2021. The payment was moved as a courtesy to *** ****. On 3/06/2023 *** **** called and provided a new address. During that call *** **** was provided with the remaining balance of $1485.74. On 4/05/2021 *** **** called and the remaining balance of $1461.38 was provided. On 7/09/2021 the last payment was made, and on 7/18/2021 the lease was closed as Buyout.
As previously stated no refund is due and we believe this matter is resolved.

Sincerely,
Customer Advocacy Team
Corporate Offices of Tempoe
P.O. Box 36454
Cincinnati, Ohio 45236-0454
Customer Answer
Date: 10/05/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Firstly, these are complete lies as I never changed an address being that I reside at the same address in which the furniture was delivered. My payments were auto drafted bi weekly and paid timely. After 8 payments as indicated on the contract of 221 biweekly thats 2800 which is well over 2250! You billed me for 25 payments at 5400 how is that legal?! I am due a refund of overpayment and Im unsure of what kind of math you’re doing . At this point I will get the Attorney general and lawyers involved as I am trying to get this amicably resolved. But making up lies saying a buyout was explained in 2021 is a lie. I questioned over payment and was immediately told my account was being offered a 100% pay off after review . Which means you ALL KNEW you had over charged me! Refund me my money!
Regards,

***** ****

Business Response
Date: 10/13/2023
To Whom It May Concern:
We want to thank *** ***** **** for contacting Tempoe regarding
her account. We understand that there is some confusion with the terms and
conditions of her lease. We completed an investigation into the matter and
advise as previously explained per *** ****** Lease Agreement if she didn't contact Tempoe to either purchase the property or return the property and terminate the lease would continue with the same terms (See Section 3 of the Lease Agreement). No refund is due.

Sincerely,
Customer Advocacy Team
Corporate Offices of Tempoe
P.O. Box 36454
Cincinnati, Ohio 45236-0454
Business Response
Date: 10/17/2023
Per records the address change call was received on 3/06/2021. During the call the Apartment number was added. Per the Lease Agreement no Apartment number was included.
The incorrect date was a typing error.
Customer Answer
Date: 10/17/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

I am still due a refund for over charges. I was advised I made 25 payments which is over 5,000. My total was $2350 so Im unsure why there is a refusal to refund me the difference on payments that were automatically drafted from my account bi-weekly. Please do the right thing and send the difference in what you overcharged me per the contract. Whether I called prior to now does not negate the fact that you owe me a refund.

Regards,

***** ****

Business Response
Date: 10/18/2023
To Whom It May Concern:
We want to thank *** ***** **** for contacting Tempoe regarding her account. We understand that there is some confusion with the terms and conditions of her lease. We completed an investigation into the matter and advise this is a duplicative complaint that was previously answered on 10/13/2023. No additional facts or circumstances have been provided that would require a different answer.

Sincerely,
Customer Advocacy Team
Corporate Offices of Tempoe
P.O. Box 36454
Cincinnati, Ohio 45236-0454
Initial Complaint
Date:08/31/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a TV from Sears with a leasing agent WhyNot Leasing, LLC on December 16, 2016. In the event of buying a house, I was approached that I had a collection from the above leasing agent stating that I owe $720.78 or $712.48 which there's a discrepancy right there, I was told two different amounts. I have documents from my bank that I had paid approximately $1100. No one will return my calls, emails, or complaints. I trying to remove this from my credit with proof of documentations and no response.
Business Response
Date: 09/05/2023
To Whom It May Concern:
We want to thank Ms. ****** ******** for contacting Tempoe/ WhyNotLeaseIt regarding her previous lease. We understand that there is some confusion with the terms and conditions of her lease. We completed an investigation into the matter and advise our records indicate that the lease defaulted and was sold to Security Credit Services LLC on 01/29/2018. For any questions or concerns, please contact the Third-Party agency directly at ************. We would have no additional information as we are not the current owner and have not contacted Ms. ******** since the date of sale.

Sincerely,
Customer Advocacy Team
Corporate Offices of Tempoe
**** *** *****
*********** **** **********
Business Response
Date: 09/05/2023
To Whom It May Concern:
We want to thank Ms. Carmen Chandler for contacting Tempoe/ WhyNotLeaseIt regarding her previous lease. We understand that there is some confusion with the terms and conditions of her lease. We completed an investigation into the matter and advise our records indicate that the lease defaulted and was sold to Security Credit Services LLC on 01/29/2018. For any questions or concerns, please contact the Third-Party agency directly at 866-699-7889. We would have no additional information as we are not the current owner and have not contacted Ms. Chandler since the date of sale.

Sincerely,
Customer Advocacy Team
Corporate Offices of Tempoe
P.O. Box 36454
Cincinnati, Ohio 45236-0454
Initial Complaint
Date:08/25/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently found out Tempoe LLC made a note this month for ab amount owed for a “rental”.
The amount owed to ******* the original business the bought the debt from was not for a rental or anyway or form. They purposely made that trade line note to affect me renting anything. I need that removed or at least to give me a way of paying the amount owed which was 500 not 1800. I need a working phone number or if Tempoe have no way of getting contacted I need that removed.
The website does not work and phone numbers are deceiving and don’t offer an explanation or a way of inquiring about the debt.
Business Response
Date: 08/27/2023
To Whom It May Concern:
We want to thank *** ***** ******* for contacting Tempoe/WhyNotLeaseIt regarding his previous lease. We understand that there is some confusion with the terms and conditions of his lease from ******* ******* ****** through Tempoe. We completed an investigation into the matter and advise our records indicate that the lease defaulted and was sold to ******** ****** ******** *** on 10/26/2019. For any questions or concerns, please contact the Third-Party agency directly at ###-###-####. We would have no additional information as we are not the current owner and have not contacted *** ******* since the date of sale.

Sincerely,
Customer Advocacy Team
Corporate Offices of Tempoe
P.O. Box 36454
Cincinnati, Ohio 45236-0454
Initial Complaint
Date:08/10/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
There are two new events on my credit that I keep disputing. I stated if they can show me what it is I supposedly owe money for maybe we can discuss. I don’t know what Tempoe is. I *******, however there are thousands of companies with that name or close to it.
Business Response
Date: 08/27/2023
To Whom It May Concern:
We want to thank *** ***** ******** for contacting Tempoe/ WhyNotLeaseIt regarding previous account. We understand that there is some confusion with the terms and conditions of her lease for ***** through Tempoe. We completed an investigation into the matter and advise our records indicate that the lease defaulted and was sold to ******** ****** ******** *** on 4/29/2019. For any questions or concerns, please contact the Third-Party agency directly at ###-###-####. We would have no additional information as we are not the current owner and have not contacted Ms. Halwachs since the date of sale.

Sincerely,
Customer Advocacy Team
Corporate Offices of Tempoe
P.O. Box 36454
Cincinnati, Ohio 45236-0454
Initial Complaint
Date:08/04/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an ** fridge through Tempoe LLC via *****. This was over 7 years ago! I got a letter from them stating that my fridge was paid off and I owe nothing more.I never had any other lease agreements with them! I notice now on my credit report there is a 500 dollar collection account through ***** *** *******! I do not owe this debt and they refuse to take it off! I am.not sure why the turned it over to this sleazeball collection agency but it is not owing at all!. I will be going to the Attorney General and seeking legal advice if this is not resolved!
Customer Answer
Date: 08/29/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

**** *******
Business Response
Date: 08/29/2023
To Whom it May Concern:
We want to thank *** ******* for contacting Tempoe regarding her concerns. As *** ******* stated,
her lease was sold to a third-party debt buyer in 2019; however, our records show the debt was bought
back and the lease in her name was closed as satisfied. We contacted the third-party agency and asked
that they remove the information from her credit report and they confirmed the information was
deleted on 8/17/2023. Please note, while the agency has deleted the information, it may take 30-45
days for the credit bureaus to reflect the changes.
We believe this matter is resolved; however, if *** ******* has any additional questions or concerns,
she may contact us directly by visiting www.tempoe.com/concact.
Thank you,
-Customer Advocacy
Initial Complaint
Date:07/22/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have tried every which way to get in contact with this company in the last few months. I sent a letter a few months back asking to settle my account in the amount of $250 to close it and no replies. Their website no longer works, it tells me “error. This website is unsafe” and won’t let me proceed. The app doesn’t exist on the App Store anymore and their phone lines are never ending loop of hood music. I’m not even sure if they are in business anymore. I am on medical leave due to an injury and can’t afford much, but I can afford a small amount to close the account but I can’t get ahold of anyone. This company feels predatory and should be investigated. Attached is the error I get when I try to get onto their website.
Business Response
Date: 07/24/2023
To Whom It May Concern:
We want to thank *** ****** ******* for contacting Tempoe regarding her lease. We completed an investigation into the matter and advise we completed a review of *** ********* lease transaction with Tempoe and
want to inform her that Tempoe deems any lease payment obligations and/or
balances she may owe to be satisfied in full. *** ******* has no further financial or
payment obligation in connection with the lease.
Any related lease account she may have with us is being
closed. If *** ******* has merchandise, she may keep it - the property is now hers!
We want to thank *** ******* for being a valued customer. For additional
questions or concerns, please visit www.tempoe.com/contact.

Sincerely,
Customer Advocacy Team
Corporate Offices of Tempoe
P.O. Box 36454
Cincinnati, Ohio 45236-0454
Customer Answer
Date: 07/24/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Regards,

****** *
Initial Complaint
Date:06/06/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Being active duty military I was told I could request immediate stay of the garnishment (for commercial debts, this is known as an “involuntary allotment”) until the court can make a determination of whether to throw out the default judgment. A military legal assistance attorney has been the one helping me on this matter as no one has answered my calls or emails. This is my last attempt as stated we made an agreement to pay the default and my wife was threatened over garnishment and with her not working due to a recent health diagnoses she freaked and agreed to the terms for me. Which is fine but as stated she requested something in writing from Tempoe stating you would garnish if we didn’t make arrangements and the agreement. Only thing was a letter that ****** *** Management Services which was never mentioned to her. Also yes others there over heard the conversation she had with you so we have them as witnesses plus we recorded the conversation. Also the date to pay was to start June 1 2023 and letter emailed states April 1 2023 leaving me to look defaulted. No one answers and I don’t like being too it’s Tempoe then find it’s a different company never mentioned. I attempted to resolve this several times while under contract with ***** and no one would call back or answer me. Since then I’ve been overseas and moved back just to be dealing with this again and once again NO ONE IS COMMUNICATING WITH ME OR ANSWERING EMAILS OR CALLS
Business Response
Date: 06/10/2023
To Whom It May Concern:
We want to thank *** **** ********* for contacting Tempoe/ WhyNotLeaseIt regarding his previous lease. We completed an investigation into the matter and advise our records indicate that the lease defaulted and was sold to ******** ****** ******** *** on 08/24/2016. For any questions or concerns, please contact the Third-Party agency directly at ###-###-####. We would have no additional information as we are not the current owner and have not contacted *** ********* since the date of sale.

Sincerely,
Customer Advocacy Team
Corporate Offices of Tempoe
P.O. Box 36454
Cincinnati, Ohio 45236-0454
Initial Complaint
Date:06/02/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have seen on my credit report a charge that I have no knowledge of and I would like it off my credit report immediately or will take legal action with an attorney. The total amount is $1220. I have disputed this matter multiple times and fail to provide any information. It’s causing emotional distress on my behalf and financial hardships.
Business Response
Date: 06/05/2023
To Whom It May Concern:
We want to thank Ms. ***** ********** for contacting Tempoe/ WhyNotLeaseIt regarding items showing on her credit report. We completed an investigation into the matter and advise we can confirm that there are no accounts matching Ms. ************ information in our system.

Sincerely,
Customer Advocacy Team
Corporate Offices of Tempoe
**** *** *****
Cincinnati, Ohio 45236-0454
Customer Answer
Date: 06/05/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ** ********, and find that this resolution is satisfactory to me.

Regards,

***** ***********
Initial Complaint
Date:05/30/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I did lease to own tires I purchased I believe well over a year ago. Tempo repeated took money from my account more than once in a month and different amounts. Believing now that my account was paid off and haven't heard anything from them or seen any other withdraws for months. I all of a sadden get a withdraw on 5/25 for $20 and another for $91 on 5/26. I tried to contact them but their website doesn't work and the phone numbers give you no one. I believe they are out of business but still taking money from my account. I put a stop payment on my account and disputing the charges with my bank. I believe without my knowledge I have overpaid this company and they are aware of it. I want the refund of all monies that were overpaid by them auto withdrawing multiple amounts. They are very misleading.
Business Response
Date: 06/05/2023
To Whom It May Concern:
We want to thank *** ****** ****** for contacting Tempoe/ WhyNotLeaseIt regarding his lease. We completed an investigation into the matter and advise *** ****** spoke with an agent on 6/02/2023 and a refund in the amount of $1,925.07 was agreed upon. A paper check will be issued and mailed to *** ******** physical address.

Sincerely,
Customer Advocacy Team
********* ******* ** ******
**** *** *****
*********** **** **********
Customer Answer
Date: 06/14/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ** ********* and find that this resolution is satisfactory to me.
However, I have not received any paper check as of yet. Today is the 14th of June. Depending on it being delivered. I'll wait and see.

Regards,

****** ******

Business Response
Date: 06/22/2023
To Whom It May Concern:
We want to thank *** ****** ****** for contacting Tempoe regarding his previous lease. We completed an investigation into the matter and advise the return had not been submitted. The return has now been processed and the check request was submitted on 6/19/2023. The will be mailed via USPS so we ask that you allow 7-10 business days for it to be delivered.
We sincerely apologize for any confusion regarding *** ******** lease.
Sincerely,
Customer Advocacy Team
Corporate Offices of Tempoe
P.O. Box 36454
Cincinnati, Ohio 45236-0454
Customer Answer
Date: 06/22/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
6/22/23 I still have not received a check from them.

Part of me feels they are delaying and making excuses, just so in the end they don't keep their promise of the refund. I think if it were my business I'd mail it priority mail and put a tracking number on it, so that way I can provide a tracking number for the customer to track the status of it and where it is. Then there would be no doubts.

Regards,

****** ******
Initial Complaint
Date:05/05/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company just appeared on my credit report today saying I owe them $1,819.
I’ve never done business with this company. I’ve actually never even heard of this company before. I’d like this removed from my credit report immediately.
Business Response
Date: 05/09/2023
To Whom It May Concern:
We want to thank Ms. ***** *** for contacting Tempoe/ WhyNotLeaseIt regarding a lease in her name. We completed an investigation into the matter and advise the Company has investigated this complaint and offers the following explanation: we have completed a preliminary investigation and advise that the matter has been referred to our Fraud team for further review. If the Fraud team determines that there was potential ID theft, a case will be opened, and the fraud analyst assigned to the case will reach out to Ms. *** to discuss the details of the investigation. If the case is confirmed to be fraud, Tempoe will work with Ms. *** to remove any information on her credit file associated with the matter.

Sincerely,
Customer Advocacy Team
Corporate Offices of Tempoe/WhyNotLeaseIt
**** *** *****
Cincinnati, Ohio 45236-0454
Customer Answer
Date: 05/10/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ** ********, and find that this resolution is satisfactory to me.

Regards,

***** ***

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Tempoe, LLC is NOT a BBB Accredited Business.