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Business Profile

Leasing Services

Tempoe, LLC

This business is NOT BBB Accredited.

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This business has 2 alerts

Complaints

This profile includes complaints for Tempoe, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Tempoe, LLC has 3 locations, listed below.

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    Customer Complaints Summary

    • 76 total complaints in the last 3 years.
    • 9 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/03/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      9/12/2020 THERE IS A COMPANY NAME ORION CAPITAL THAT HAVE BEEN SENDING LETTERS TO AN ADDRESS I USE TO BE ASSOCIATED WITH I CONTACTED THEM TO VERIFY WHAT TEMPOE IS THEY SENT ME A COPY OF A LEASE FROM WHY LEASE TEMPOE FOR A TV IN THE AMOUNT OF $1925 I WOULD NEVER EVER BUY A TV THAT EXPENSIVE AND I HAVE NEVER HEARD OF TEMPOE OR WHY LEASE IT I AM FILING A DISPUTE I NEED TO HAVE THIS INVESTIGATED FURTHER BECAUSE NOW THE LEASE HAS MY INVESTMENT PROPERTY ADDRESS THAT NO ONE LIVES AT PLEASE INVESTIGATE THIS IS DEF A FORM OF IDENTITY THEFT THAT I DO NOT LIKE!!!!

      Business Response

      Date: 05/03/2023

      To Whom It May Concern: 

      We want to thank Ms. ******* ******* for contacting SmartPay regarding ID Theft. The Company has investigated this complaint and offers the following explanation: we have completed a preliminary investigation and advise that the matter has been referred to our Fraud team for further review. If the Fraud team determines that there was potential ID theft, a case will be opened, and the fraud analyst assigned to the case will reach out to Ms. ******* to discuss the details of the investigation. If the case is confirmed to be fraud, SmartPay will work with Ms. ******* to remove any information on her credit file associated with the matter. 


      Sincerely, 
      Customer Advocacy Team 
      ********* ******* ** ******** 
      **** *** ***** 
      Cincinnati, Ohio 45236-0454 

    • Initial Complaint

      Date:04/14/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Tempoe appears on my credit report with an outstanding balance of less than $700. It shows it as sold to a debt buyer but I have never done any business with them in my entire life.
      I want this removed from my credit as this is NOT me

      Business Response

      Date: 04/17/2023

      To Whom It May Concern: 

      We want to thank Mr. ****** ***** for contacting Tempoe/ WhyNotLeaseIt regarding ID Theft. The Company has investigated this complaint and offers the following explanation: we have completed a preliminary investigation and advise that the matter has been referred to our Fraud team for further review. If the Fraud team determines that there was potential ID theft, a case will be opened, and the fraud analyst assigned to the case will reach out to Mr. ****** ***** to discuss the details of the investigation. If the case is confirmed to be fraud, Tempoe/ WNLI will work with Mr. ****** ***** to remove any information on his credit file associated with the matter.  

      Sincerely, 
      Customer Advocacy Team 
      ********* ******* ** ******* **** 
      **** *** ***** 
      *********** **** ********** 

    • Initial Complaint

      Date:04/06/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Temple reported that I leased a ***** *** and *** ****** in 2/28/2021. Cost $46/$1250.99. I received a letter saying I was in default in November 2022. I have no idea how this happened unless it is identity theft. They have the wrong email, phone number and electronic signature. I have my own computer bought at **** ***. I would not need or want an expensive computer and whatever *** is. I am a senior citizen and retired. I live off my pension and SS. I have made over 5 email attempts and 2 certified letters to them with no response. My bank tried and they wouldn’t talk to them. I have filed a dispute with ********. They will have an answer in May. I want this off my credit report. It is ridiculous. Why would anyone lease a computer? You can use them free at the library if you can’t afford one. Please help me.
      **** *****

      Business Response

      Date: 04/07/2023

      To Whom It May Concern: 

      We want to thank *** **** ***** for contacting Tempoe/ WhyNotLeaseIt regarding ID Theft. The Company has investigated this complaint and offers the following explanation: we have completed a preliminary investigation and advise that the matter has been referred to our Fraud team for further review. If the Fraud team determines that there was potential ID theft, a case will be opened, and the fraud analyst assigned to the case will reach out to *** ***** to discuss the details of the investigation. If the case is confirmed to be fraud, Tempoe/ WNLI will work with *** ***** to remove any information on her credit file associated with the matter. 


      Sincerely, 
      Customer Advocacy Team 
      Corporate Offices of Tempoe/ WhyNotLeaseIt 
      P.O. Box 36454 
      Cincinnati, Ohio 45236-0454 

      Customer Answer

      Date: 04/07/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      **** *****

    • Initial Complaint

      Date:03/24/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been charged multiple payments over the last 3 months and payments have been cleared and deducted from my bank account but this company is claiming I am behind on payments and that all the cleared payments are pending in my account and therefore I am unable to see the actual balance of this lease to pay off in full. I have contacted them through chat and email several times with them not updating or correcting my account. Because it says I am over 300 behind in payments it is going to affect my credit report on late payments that have been payed on time and cleared and taken from my bank account. They refuse to update my account and claim they have received hundreds in payments from me.

      Business Response

      Date: 03/27/2023

      To Whom It May Concern: 

      We want to thank Ms. ****** ****** for contacting Tempoe/WhyNotLeaseIt regarding her lease. We completed an investigation into the matter and advise the lease was closed as Buyout on 3/24/2023. The $20 payment that was attempted on 3/24/2023 was cancelled. If Ms. ****** has any further questions or concerns she can contact Customer Support at ************.

      Sincerely, 
      Customer Advocacy Team 
      Corporate Offices of Tempoe/WNLI 
      **** *** ***** 
      Cincinnati, Ohio 45236-0454 

      Customer Answer

      Date: 03/27/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ** ********, and find that this resolution is satisfactory to me. 



      Regards,



      ****** ******

    • Initial Complaint

      Date:03/22/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      purchased a TV around 2016 through ***** and a whynotlease it company. made payments for over a year on the product. I reached out and made company aware of this and they claimed I stilled owed even after I explained the amount I've paid was way above the cost of the price. The location where tv was purchased was now closed for good as well. The company is doing predatory lending and trying to collect after statue of limitation.

      Business Response

      Date: 03/23/2023

      To Whom It May Concern: 

      We want to thank *** ***** ***** for contacting Tempoe/ WhyNotLeaseIt regarding her account. We understand that there is some confusion with the terms and conditions of her lease. We completed an investigation into the matter and advise our records indicate that the lease defaulted and was sold to ******** ****** ******** *** on 11/23/2016. For any questions or concerns, please contact the Third-Party agency directly at ###-###-####. We would have no additional information as we are not the current owner and have not contacted *** ***** since the date of sale. 

      Sincerely, 
      Customer Advocacy Team 
      Corporate Offices of Tempoe/ WNLI 
      P.O. Box 36454 
      Cincinnati, Ohio 45236-0454 

    • Initial Complaint

      Date:03/13/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a set of tires from
      ***** 04/23/2018 Salesman recommended a finance program giving the impression it was layaway offered by A company called whynotleaseit now known as Tempoe. Total purchase price was $745.96 with tax. I paid a total of $991.44. Once I realized I paid off loan I contact company to ask why was I still be automatically charged and was informed that “I could return the merchandise (four now used tires) in good condition” or pay a balloon payment of $632.93. I informed them
      I’d paid loan in full and wasn’t making another payment. Years go by and items is sent to collections demanding a some of $261 to settle account. I do research on whynotleaseit website and they aren’t even licensed to do business in my home state of *** ****** as per their own website. This company practice strong arm and predatory tactics on unwitting consumers. My reward for paying off my purchase was/is a blemish on my credit report and harassment by collection agency thugs.

      Business Response

      Date: 03/17/2023

      To Whom It May Concern: 

      We want to thank *** ******* ******** for contacting Tempoe/ WhyNotLeaseIt regarding his lease. We understand that there is some confusion with the terms and conditions of her loan. We completed an investigation into the matter and advise the lease was repurchased from the third party and has been marked as completed.


      We sincerely apologize for any confusion regarding *** ********** lease with us.


      Sincerely, 
      Customer Advocacy Team 
      Corporate Offices of Tempoe/ WNLI 
      P.O. Box 36454 
      Cincinnati, Ohio 45236-0454 

    • Initial Complaint

      Date:03/12/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I don’t recall ever opening an account with Tempoe LLC. I never received any mail from them for billing or what I even purchased. I would like this matter resolved asap please as it is affecting my credit greatly.

      Business Response

      Date: 03/13/2023

      To Whom It May Concern: 

      We want to thank Ms. ****** Weir for contacting Tempoe/ WhyNotLeaseIt regarding her lease from Sears. A copy of the lease agreement is attached. The Company has investigated this complaint and offers the following explanation: we have completed a preliminary investigation and advise that the matter has been referred to our Fraud team for further review. If the Fraud team determines that there was potential ID theft, a case will be opened, and the fraud analyst assigned to the case will reach out to Ms. ****** **** to discuss the details of the investigation. If the case is confirmed to be fraud, Tempoe/ WNLI will work with Ms. **** to remove any information on her credit file associated with the matter. 

      Sincerely, 
      Customer Advocacy Team 
      ********* ******* ** *********** 
      **** *** ***** 
      Cincinnati, Ohio 45236-0454 

    • Initial Complaint

      Date:03/10/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to complete purchase of item being leased, I am unable to log into the app, when I log into the website it shows me my lease is current and that I am weeks behind on payment yet I am getting money taken out of my account each Friday per original agreement. At this point I want to purchase item but I can not get through their phone line and when they call me for I answer and get no one yet they keep contacting me about being behind in my debt (that has continued to be paid out my account each week).

      Business Response

      Date: 03/16/2023

      To Whom It May Concern: 

      We want to thank Mr. ****** ***** for contacting Tempoe/WhyNotLeaseIt regarding his lease. We understand Mr. ***** would like to buyout his lease. We completed an investigation into the matter and advise the lease has been closed. An agent from Tempoe has made multiple attempts to contact Mr. ***** about the lease but have been unsuccessful. If Mr. ***** would like to speak with Tempoe he can reach them at ************ and one of our friendly agents will be able to assist.

      Sincerely, 
      Customer Advocacy Team 
      Corporate Offices of Tempoe/WNLI 
      **** *** ***** 
      Cincinnati, Ohio 45236-0454 

      Customer Answer

      Date: 03/16/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ** ********, and find that this resolution is satisfactory to me. 



      Regards,



      ****** *****

    • Initial Complaint

      Date:03/02/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company sell a debt don’t belong to me with the knowledge this account are compromised or unverified around 4years ago this company adding to my ******** account in my report a challenge and dispute item been removed because don’t belong to me now a company named ***** *** ******* *** claim they purchase this fraudulent debt account

      Business Response

      Date: 03/02/2023

      To Whom It May Concern: 

      We want to thank *** ****** ****** for contacting Tempoe/ WhyNotLeaseIt regarding ID Theft. The Company has investigated this complaint and offers the following explanation: we have completed a preliminary investigation and advise that the matter has been referred to our Fraud team for further review. If the Fraud team determines that there was potential ID theft, a case will be opened, and the fraud analyst assigned to the case will reach out to *** ****** to discuss the details of the investigation. If the case is confirmed to be fraud, Tempoe/ WNLI will work with *** ****** to remove any information on his credit file associated with the matter. 


      Sincerely, 
      Customer Advocacy Team 
      Corporate Offices of Tempoe/ WNLI
      P.O. Box 36454 
      Cincinnati, Ohio 45236-0454 

      Customer Answer

      Date: 03/02/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      ****** * ******

    • Initial Complaint

      Date:02/21/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have paid over $1,500 to this company in the past 3 months and in the past year i have paid over $2,000 and they continue to take money out of my account even though it is paid in full. They never call back. They never email back. They never chat back online. They are ignoring my calls and my bank refuses to stop the payments until I speak with Tempo.

      Business Response

      Date: 02/22/2023

      To Whom It May Concern: 

      We want to thank *** ***** ******* for contacting Tempoe/ WNLI regarding her lease. We understand that there is some confusion with the terms and conditions of her lease. TEMPOE,
      LLC (“TEMPOE”) is constantly striving to improve upon the customer experience
      and this includes explaining the program in more detail. Briefly, our program
      requires lessees to lease their items for a 5 month initial lease term. Upon
      completion of the initial lease term our customers have 3 options. Such
      options include: (1) Purchasing the property by exercising the purchase
      option; (2) continuing the lease on a periodic basis by retaining possession
      of the property, in which case additional periodic payment(s) must be made in
      the same frequency and amount as during their initial term; (3) terminating
      the lease by returning the property to us in good condition, fair wear and
      tear excepted. If the lessee does not contact TEMPOE to set up the purchase
      or return of their leased items, their lease will continue on the same
      schedule until they make arrangements to purchase the item or return the
      item. This means that if a customer doesn’t exercise their purchase or return
      options after the completion of their initial term, their lease will continue
      for another payment period. After the end of that period, customer will have
      the 3 options again. This process continues until a customer purchases their
      leased items, returns their leased items, or reaches their maximum lease
      term.


      *** ********* lease with TEMPOE, LLC was opened on 1/31/2022. In accordance with the terms of her lease agreement, the periodic payments continued.  At no time did *** ******* chose to exercise her early purchase options.
      Therefore, in accordance with the terms of the lease agreement, the periodic payments continued.

      In an effort to resolve this
      matter, TEMPOE has closed the lease as paid. No refunds will be issued.

      Sincerely, 
      Customer Advocacy Team 
      Corporate Offices of Tempoe/ WNLI
      P.O. Box 36454 
      Cincinnati, Ohio 45236-0454 

      Customer Answer

      Date: 02/22/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Although I have made EVERY effort to speak with Tempo, who has failed to contact me personally MULTIPLE  times, I am not happy with the ridiculous amount of money that has come out of my pocket for the past 2 months to Tempo. 
      As this seems to be the only way I have been able to get your responses. I require a written document mailed to me to express that my loan has been completed. 



      Regards,



      ***** *******

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