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Business Profile

Leasing Services

Tempoe, LLC

This business is NOT BBB Accredited.

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This business has 2 alerts

Complaints

This profile includes complaints for Tempoe, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Tempoe, LLC has 3 locations, listed below.

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    Customer Complaints Summary

    • 76 total complaints in the last 3 years.
    • 9 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/08/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have this business on my credit I have no idea what it’s for or what it is reference to its keeping me from renting apartments because they think I owe a property I need this removed from my credit

      Business Response

      Date: 02/10/2023

      To Whom It May Concern: 

      We want to thank *** *** ******* for contacting Tempoe/ WNLI regarding her previous lease. We understand that there is some confusion with her lease. the lease was created with Tempoe/ Why Not Lease It on 7/10/2021 at ********* **** ****.  We completed an investigation into the matter and advise our records indicate that the lease defaulted and was sold to Security Credit Services LLC on 11/24/2021. For any questions or concerns, please contact the Third-Party agency directly at ###-###-####. We would have no additional information as we are not the current owner and have not contacted *** ******* since the date of sale. 

      Sincerely, 
      Customer Advocacy Team 
      Corporate Offices of Tempoe/ WNLI
      P.O. Box 36454 
      Cincinnati, Ohio 45236-0454 

      Customer Answer

      Date: 02/10/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.


      Regards,



      *** *******

    • Initial Complaint

      Date:02/06/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I just received my credit report and this company for different amounts they are trying to collect. I have never heard of this company nor have I ever received a loan from this company

      Business Response

      Date: 02/06/2023

      To Whom It May Concern: 

      We want to thank *** ******** ****** for contacting Tempoe/ WNLI regarding her previous lease from Kmart. We completed an investigation into the matter and advise our records indicate that the lease defaulted and was sold to ******** ****** ******** *** on 3/28/2018. For any questions or concerns, please contact the Third-Party agency directly at ###-###-####. We would have no additional information as we are not the current owner and have not contacted *** ****** since the date of sale. 

      Sincerely, 
      Customer Advocacy Team 
      Corporate Offices of Tempoe/ WNLI 
      P.O. Box 36454 
      Cincinnati, Ohio 45236-0454 

    • Initial Complaint

      Date:02/02/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a bed from ABC Warehouse in Holland, MI that used to use Tempoe as a third party payment company. I don’t remember the exact amount, but the bed costed around $1100-$1200. I remember paying off the entire thing and more. This company would take extra money from my account, putting me negative quote often. I should mention this originally happened 6 years ago. After they continued to take money from me, I closed that account as nobody would help me argue that I paid and overpaid for this bed. I then get served at my home saying I owe $2500 but they will “settle” for $1800. I try to call the lawyer and the company but always get put on hold which later just hangs up. No matter how many times I try, I never get through to speak to someone about my inquiry. I don’t hear back for awhile, then last year (2022) as I was filing my taxes, I get an alert that Tempoe is going to be taking my entire state return (around $670). There was nothing I could do about it so I just let it happen. In December of 2022 I got served at work saying they were now going to garnish my wages. I try to call and dispute, nobody ever talks to me. So I tell my work to I guess go ahead and garnish my wages (25% of my check). They’re garnishing $1800 worth. Then I find out that Tempoe is a whole scam today. I should have known better, but I also shouldn’t have had to know that this is a real problem that people deal with. I’ve now paid $3-4k on a bed that costed $1100. I read that if you take longer to pay for what you buy from them, they make you pay for the product indefinitely. This is crazy to me, I can’t afford to keep paying for this. Please help me. I will have to send supporting documents separately. Please can you help me.

      Business Response

      Date: 02/10/2023

      To Whom It May Concern: 

      We want to thank Ms. *******  ********* for contacting Tempoe regarding her previous lease. We understand that there is some confusion with the terms and conditions of her lease. We completed an investigation into the matter and advise our records indicate that the lease defaulted and was sold to Security Credit Services LLC on 12/21/2017. For any questions or concerns, please contact the Third-Party agency directly at ************. We would have no additional information as we are not the current owner and have not contacted Ms. ********* since the date of sale. 



      Sincerely, 
      Customer Advocacy Team 
      Corporate Offices of Tempoe 
      **** *** ***** 
      Cincinnati, Ohio 45236-0454 

      Customer Answer

      Date: 02/10/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ** ********* and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

      This still does not help me. I overpaid for the product I purchased (a bed) multiple times and when trying to talk to someone at Tempoe about it, I either get hung up on after being on hold for long periods at a time, or my call never even gets picked up. This is not okay and I do not by any means accept that the response from Tempoe is to call them because they are never willing to give me straight answers. There is nothing being resolved here. I want my money back.



      Regards,



      ******* *********

    • Initial Complaint

      Date:02/02/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm not liable for this debt with tempoe LLC . I do not have a contract with security credit services. They did not provide me with an Is original application like I asked.This has reflected negatively on my credit score and the charges are frauculate and unauthorized.

      Business Response

      Date: 02/03/2023

      To Whom It May Concern: 

      We want to thank *** ****** ********* for contacting Tempoe/ WNLI regarding his previous lease. We completed an investigation into the matter and advise our records indicate that the lease, taken on 3/31/2016 at ***** through Why Not Lease It, defaulted and was sold to ******** ****** ******** *** on09/05/2017. For any questions or concerns, please contact the Third-Party agency directly at ###-###-####. We would have no additional information as we are not the current owner and have not contacted *** ********* since the date of sale. 

      Sincerely, 
      Customer Advocacy Team 
      Corporate Offices of Tempoe/ WNLI
      P.O. Box 36454 
      Cincinnati, Ohio 45236-0454 

    • Initial Complaint

      Date:01/28/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company random hit my credit report stating I owed them 745$?! I have no idea who this company is. Nor have I bought anything from them as I’ve been homeless for almost two years now?! I’ve read multiple complaints w the same issues. How is this company in business let alone capable of contacting credit reports?!

      Business Response

      Date: 01/30/2023

      To Whom It May Concern: 

      We want to thank *** ******** ******** for contacting Tempoe/ WNLI regarding her account. We have reviewed the details *** ******** has shared and we have researched the history of this account. *** ********** consumer lease with TEMPOE, LLC d/b/a Why Not Lease It ("TEMPOE") originated on 4/18/2018. After numerous attempts to collect past due amounts on *** ********** account, TEMPOE sold the account to a third party buyer, ******** ****** ********* *** (“**** ***”)  on 9/28/2018. For any questions or concerns, please contact the Third-Party agency directly at ###-###-####. We would have no additional information as we are not the current owner and have not contacted *** ******** since the date of sale. 


      Sincerely, 
      Customer Advocacy Team 
      Corporate Offices of Check' n Go and Allied Cash Advance 
      P.O. Box 36454 
      Cincinnati, Ohio 45236-0454 

      Business Response

      Date: 01/30/2023

      To Whom It May Concern: 

      We want to thank Ms. ******** ******** for contacting Tempoe/ WNLI regarding her account. We have reviewed the details Ms. ******** has shared and we have researched the history of this account. Ms. ********** consumer lease with TEMPOE, LLC d/b/a Why Not Lease It ("TEMPOE") originated on 4/18/2018. After numerous attempts to collect past due amounts on Ms. ********** account, TEMPOE sold the account to a third party buyer, Security Credit Services, LLC (“SCS, LLC”)  on 9/28/2018. For any questions or concerns, please contact the Third-Party agency directly at ************* We would have no additional information as we are not the current owner and have not contacted Ms. ******** since the date of sale. 


      Sincerely, 
      Customer Advocacy Team 
      Corporate Offices of Check' n Go and Allied Cash Advance 
      **** *** ***** 
      Cincinnati, Ohio 45236-0454 

    • Initial Complaint

      Date:01/26/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got an alert fron transunion this company was trying to collect a debt. I have never heard of this company. I never got a loan from them or purchased anything from them. I don't even live in Ohio, I live in AZ. Obviously there is some type of fraud going on. I am going to try and dispute this to get it off my credit. But people be aware of fraudulent behavior.

      Business Response

      Date: 01/27/2023

      To Whom It May Concern: 

      We want to thank Ms. ***** ******* for contacting Tempoe/ WNLI regarding ID Theft claim. The Company has investigated this complaint and offers the following explanation: we have completed a preliminary investigation and advise that the matter has been referred to our Fraud team for further review. If the Fraud team determines that there was potential ID theft, a case will be opened, and the fraud analyst assigned to the case will reach out to Ms. ******* to discuss the details of the investigation. If the case is confirmed to be fraud, Tempoe/ WNLI will work with Ms. ******* to remove any information on her credit file associated with the matter. 

      Sincerely, 
      Customer Advocacy Team 
      Corporate Offices of Check' n Go and Allied Cash Advance 
      **** *** ***** 
      Cincinnati, Ohio 45236-0454 

      Customer Answer

      Date: 01/27/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ** ********, and find that this resolution is satisfactory to me. I will be keeping an eye for a resolution from their fraud department. 



      Regards,



      ***** ********

    • Initial Complaint

      Date:01/25/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received an alert on my credit report about a collections account started by an 09 Tempoe LLC for the amount of $1200 dollars. I have no idea what this company even is and have received zero correspondence from this company about any bills or collections attempts. I looked them up online and apparently it's some leasing company I've never heard of that's not even accepting new leases anymore and is apparently very shady. This is absolutely a fraudulent claim and I have filed for identity theft previously because of situations like this. I will not be paying anything on this debt as it is not mine.

      Business Response

      Date: 01/26/2023

      To Whom It May Concern: 

      We want to thank Ms. ***** ******** for contacting Tempoe/ WNLI regarding ID Theft. The Company has investigated this complaint and offers the following explanation: we have completed a preliminary investigation and advise that the matter has been referred to our Fraud team for further review. If the Fraud team determines that there was potential ID theft, a case will be opened, and the fraud analyst assigned to the case will reach out to Ms. ******** to discuss the details of the investigation. If the case is confirmed to be fraud, Tempoe/ WNLI will work with Ms. ******** to remove any information on her credit file associated with the matter. 

      Sincerely, 
      Customer Advocacy Team 
      Corporate Offices of Tempoe/ WNLI
      **** *** ***** 
      Cincinnati, Ohio 45236-0454 

      Customer Answer

      Date: 02/01/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ** ********* and find that this resolution is satisfactory to me. 



      Regards,



      ***** ********

    • Initial Complaint

      Date:01/24/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a negative credit alert email message today on 1/24/23 from all three credit bureaus. The message stated there has been a change to your credit that can have a negative impact. It's from a law office ***** * ******* *** for a debt with TEMPOE LLC for the amount of $1,315.00. This is not my account. I did not open an account with them. The last time I had an account with TEMPOE LLC was the original creditor ***** ******* on December 9, 2016. That account has been closed and PAID IN FULL for the amount of $1,842.88 for a washer and dryer. The date of the sale was on 3/17/2016. I have tried to contact the law office with only receiving a voicemail to make a PAYMENT. I do not have a new account or did I purchase any new products or services with TEMPOE LLC. PLEASE HELP!!!!! I am in the process of purchasing a home. I DID NOT OPEN THIS ACCOUNT. ******** ****** ******** took over for TEMPOE LLC back then with the lessor being WhyNot Leasing LLC.

      Business Response

      Date: 01/30/2023

      To Whom It May Concern: 

      We want to thank *** ******** **** for contacting Tempoe/ WNLI regarding her account. We completed an investigation into the matter and advise our records indicate that the lease defaulted and was sold to ******** ****** ******** LLC on 8/17/2017. For any questions or concerns, please contact the Third-Party agency directly at ###-###-####. We would have no additional information as we are not the current owner and have not contacted *** **** since the date of sale. 

      Sincerely, 
      Customer Advocacy Team 
      Corporate Offices of Tempoe/ WNLI
      P.O. Box 36454 
      Cincinnati, Ohio 45236-0454 

      Customer Answer

      Date: 01/30/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.


      Regards,



      ******** ****

      Customer Answer

      Date: 02/01/2023

      I received a negative credit alert email message today on 1/24/23 from all three credit bureaus. The message stated there has been a change to your credit that can have a negative impact. It's from a law office ***** * ******* *** for a debt with TEMPOE LLC for the amount of $1,315.00. This is not my account. I did not open an account with them. The last time I had an account with TEMPOE LLC was the original creditor ***** ******* on December 9, 2016. That account has been closed and PAID IN FULL for the amount of $1,842.88 for a washer and dryer. The date of the sale was on 3/17/2016. I have tried to contact the law office with only receiving a voicemail to make a PAYMENT. I do not have a new account or did I purchase any new products or services with TEMPOE LLC. PLEASE HELP!!!!! I am in the process of purchasing a home. I DID NOT OPEN THIS ACCOUNT. ******** ****** ******** took over for TEMPOE LLC back then with the lessor being WhyNot Leasing LLC. This bill was issued in 2016 well over the Statue of Limitations. 

    • Initial Complaint

      Date:01/18/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is calling my ex husband and son giving out information about me without my permission.. When I called them about this issue I spoke to Jonathan who was rude and I have not taken any account with this company..I was hung up on.. I have never bought anything through this company..

      Business Response

      Date: 01/19/2023

      To Whom It May Concern: 

      We want to thank *** ****** ***** for contacting Tempoe/ WNLI regarding the calls she has been receiving from someone claiming to be a representative of Tempoe/ WNLI. We completed an investigation into the matter and advise we can confirm that there are no accounts matching *** ******* information in our system. We do not conduct business in this manner.

      Thank you for sharing this information and we will certainly forward it over to our Fraud Department.

      Sincerely, 
      Customer Advocacy Team 
      Corporate Offices of Tempoe/ WNLI 
      P.O. Box 36454 
      Cincinnati, Ohio 45236-0454 

    • Initial Complaint

      Date:12/07/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received 2 text messages and a phone call in regards to an account with this. I do not have an account, it wasn’t opened with me. I advised during that time my information was fraudulently obtained by a known person. They became rude and threatening to destroy my credit and put it to a collections agency. They told me to grow up and pay my debt. After asking what this was even for they refused to give me any information.

      Business Response

      Date: 12/09/2022

      To Whom It May Concern: 

      We want to thank Ms. ****** ***** for contacting Tempoe/ WNLI regarding ID Theft. We have completed a preliminary investigation and advise that the matter has been referred to our Fraud team for further review. Once the Fraud team has completed their investigation, they will notify Ms. ***** of their results; either by letter or email. If the Fraud Analyst assigned to the case needs additional information, they will reach out to Ms. *****.  

      Sincerely, 
      Customer Advocacy Team 
      Corporate Offices of Tempoe/ WNLI 
      **** *** ***** 
      Cincinnati, Ohio 45236-0454 

      Customer Answer

      Date: 12/09/2022

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ** ********* and find that this resolution is satisfactory to me. 



      Regards,


      ****** *****

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