Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Payroll Services

Paycor, Inc.

Complaints

This profile includes complaints for Paycor, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Paycor, Inc. has 14 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Paycor, Inc.

      4811 Montgomery Rd Cincinnati, OH 45212-2163

      BBB accredited business seal
    • Paycor, Inc.

      2851 Charlevoix Dr SE STE 210 Grand Rapids, MI 49546

    • Paycor

      11405 N Pennsylvania Street #100 Carmel, IN 46032

    • Paycor

      305 N Hurstbourne Pkwy Ste 115 Louisville, KY 40222

    • Paycor

      1801 West End Ave Ste 920 Nashville, TN 37203

    Customer Complaints Summary

    • 162 total complaints in the last 3 years.
    • 43 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/11/2023

      Type:Service or Repair Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have tried numerous times to contact them to receive copies of previous 941 federal forms. I have used deactivation services and have NEVER been contacted. This is causing me future financial losses of a significant amounts. All I want is a PERSON to communicate with ASAP

      Business Response

      Date: 07/17/2023

      We sincerely apologize for any inconvenience you've experienced. We understand the importance of timely communication, especially when it relates to critical financial documents like the 941 federal forms.
      Please be assured that a member of our critical escalation team has recently reached out to you and has sent the necessary 941 documents. We are committed to resolving this situation and remain open to a meeting or discussion at your earliest convenience.
      Despite our attempts to reach you, we have not yet received a response. If you did not receive the documents or our communication, please let us know so we can rectify the situation promptly.
      Your satisfaction is our priority, and we appreciate your patience as we work to resolve this matter.

      Customer Answer

      Date: 07/24/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      ***** *********
    • Initial Complaint

      Date:07/06/2023

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am Vice President of ******** *********** * **** ********** ***.
      We are in contracted with Paycor as our payroll company since March 2023.
      On Tue 7/4/2023, we received an invoice (I**********) from Paycor, Inc. (see attached) in which we were charged $50.00 for a late processing fee. I called Paycor to inquire why we incurred on a late processing fee, since all our invoices are automatically paid via ACH directly from our bank account. They informed me that I had processed the payroll on 06/21/23 late. To avoid the late fee I had to have processed it before 3pm.
      On 6/21/2023 I received a confirmation of the processed payroll at 3:23pm, which meant the payroll was probably entered about 10 minutes before, around 3:15 pm or so.
      We currently receive a weekly email payroll reminder from Paycor (see attached), but nowhere on this reminder email this company transparently informs the consumer that failure to enter the payroll precisely before 3pm will incur on a $50.00 late fee. I also do not recall being informed by the many representatives I dealt with back in March of 2023 about this late processing fee. Since their service is paid via ACH, the late fee was automatically withdrawn from our account without any possibility of clarification or dispute.
      I would like to get a refund for the $50.00 since I was never properly informed of the late processing fee. I would also like to request that they should be required to add to the weekly email reminder the late processing fee conditions, so other consumers are aware of such practice by Paycor
      Thank you,

      ******** ****
      Vice President
      ******** *********** * **** ********** ***.

      Business Response

      Date: 07/12/2023

      Thank you for bringing your concerns to our attention. We value your partnership with Paycor and understand the importance of clear and transparent communication.


      In response to your concerns about the late processing fee on invoice I**********, we've reviewed your account and the circumstances surrounding this charge. Given your feedback and our commitment to customer satisfaction, we've submitted an approval for a credit of $50.00 to be applied to your account. This will offset the late processing fee charged on 7/4/2023.


      We have sent an email detailing this information and we are awaiting your response.


      Moreover, your feedback regarding the communication of our processing timelines is invaluable. We're always looking for ways to enhance our customer experience and we will consider your suggestion to include late processing fee conditions in our weekly reminders.


      Thank you for your understanding and patience as we work through this matter. We appreciate your partnership and look forward to continuing to serve your payroll needs.

    • Initial Complaint

      Date:07/05/2023

      Type:Delivery Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've been in disucssions with them for months, against my wishes IN WRITING they mailed a package and charged me for it. I was assured that they would refund me the $497 for mailing it for no reason and charging me for it. Especially after the original package that was mailed was incorrect due to thier error and I had to manually correct since they failed to do so by the tax year deadline. My rep got a promotion and is no longer working on this, the guy in the accounting dept I beleive John ******* went radio silent. When I can they tell me they see the issue and its being worked on, its been several months. No one calls me back even though they promise too. And when I setup a zoom ( which always worked i nthe past ) they cancel it on me at the last minute , after I freed that time up in the calendar. This is very dissapointing.

      Business Response

      Date: 07/09/2023

      We're genuinely sorry to hear about your experience and completely understand your frustration. It's clear that the service you've received has fallen short of the standard we aim for. It's certainly not acceptable that you've had to deal with delays and unresponsiveness on this matter.


      We want to assure you that your concerns have been heard. An adjustment for the charge of $497 has been submitted due to the miscommunication about the package. We regret the inconvenience caused and are working towards resolving this as quickly as possible.


      In the future, we aim to better our communication and rectify any shortcomings in our customer service. Your feedback is extremely valuable to us as we continue to improve our services. Thank you for your patience and understanding in this matter.

      Customer Answer

      Date: 07/18/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I just want to make a note , I finally spoke to Paycor and got verbal confirmation of payment, but still have recieved no reimbursement. 



      Regards,



      ***** ****

      Customer Answer

      Date: 10/03/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.


      Regards,



      ***** ****

      Problem:
      I have allready coplained to the BBB , recieved a response from PAYCOR and that they would pay the money owed to me, that was 3 months ago, when I call they tolfd me the same thing, by august, then by september, now they are telling me they don't know why I was'nt paid yet and its been 2 weeks since that mess. They are very negligent in following up on this. I will be taking this to court if I don't have resolution in 2 weeks.

      Desired Resolution:
      Refund

      Business Response

      Date: 10/23/2023

      We were able to get the original credit for $325 approved, and our critical response team submitted an additional one for the remaining $172. Both credits have been approved, and our team let the client know he will see these reflected on his next invoice. Client confirmed resolution.

      Customer Answer

      Date: 10/24/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

       

      I'd like to keep it open until resolved. They have expressed ( but have so as well in the past ) that they intend to credit me the money owed and deduct future bills from it, but it has yet to happen. In about 2 weeks I get billed again, I'd like to reserve the opportunity to keep it open until the have reimbursed me . Twice , both online and on th ephone they have said they would, then they backtracked and came back . Recent rep was very nice and infomative . I want to see results before I release this so I don't have to open it again in case they don't perform as they promised. 


      Regards,



      ***** ****

      Business Response

      Date: 10/31/2023

      You will see the credits reflected on the 10/31 (today's) invoice. 

      Customer Answer

      Date: 11/01/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. AS LONG AS THOSE CREDITS APPLY ONCE MY NEXT INVOICE HITS. Last invoice charged was 10/10 , so within ten days I should see a credit absorbing upcoming charges until the credits run out. 



      Regards,



      ***** ****
    • Initial Complaint

      Date:07/02/2023

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up with Paycor and worked with Alex M****** who is a Regional Sales Manager with Paycor. Once Alex convinced me to sign up with Paycor, I was transferred to another agent by the name of Abby H*** to assist with implementation. The agent seemed to be bothered with my questions, and I felt like she lacked patience which was concerning. That experience which was different prior to signing up with Alex, made me want to stay with my current payroll company. I refused to go with Paycor, since I didn’t feel valued as a customer and the move to Paycor was way more complicated than expected . I let Paycor know I was no longer interested due to the lack of customer service and the lack of assistance with bringing my payroll information over from my
      current payroll company. Implementation never started because I never provided Paycor with any information because obtaining the information on my own was very complicated. With that said, months later I received a bill for $1700.00 and now my account is with collections. I’ve desperately tried to remedy this false bill since I never ran a payroll and never utilized the service once. I also never received access to the Paycor system and was told that I wouldn’t get access until I completed very detailed and time consuming excel spread sheets to bring over my teams information. I was also asked to enter my teams personal information including social security numbers into an unsecured email and that made me feel very uncomfortable. Since there wasant a simpler way to move from my payroll company to Paycor and help wasant provided, I was done.

      All I want is for this bill to be cleared. This is an unfair way to treat a small business owner. I feel like I’ve been taken advantage of and no one else should have to go through this. I do not recommend this company. They will swindle you into believing you’re going to receive a quality product and quality service when it’s all a smoke screen for lack there of.

      Business Response

      Date: 07/05/2023

      We sincerely apologize for the issues and frustrations you have experienced. We always strive to provide the best service to our clients and it's clear that in this case, we did not live up to those expectations.
      I've had a thorough discussion with Alex about the matter and I can assure you that we are working diligently to rectify the situation. I understand the billing issue has caused distress and I am genuinely sorry for any inconvenience it has caused.


      As an immediate course of action, Alex has reached out and has ensured that a refund has been initiated for the billed amount. Please be assured that there was no intention to create such an unfortunate situation and we regret that your experience with Paycor was not as you expected it to be.


      We are taking your feedback seriously and will review our procedures and training to make necessary improvements. Your experience matters to us, and we certainly don't want other clients to experience similar frustrations.
      Thank you for your patience and understanding in this matter. If you have any other concerns or questions, feel free to contact Alex directly. We're here to assist you in any way we can.

      Customer Answer

      Date: 07/12/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below. I want to start by saying that this is a highly stressful situation, that should've been resolved as promised by Alex M****** (Regional Sales Manager). I spoke to Alex M****** on the phone a few days ago and he apologized for the experience multiple times, and told me he would handle everything and he would get the fee taken care of. I then told him to confirm via email when everything was completely resolved. The lack of communication and accountability on Paycors behalf,  for my recent experiences is why I needed email confirmation of what he promised via the phone call. He told me that he would send a confirmation email and it would be handled immediately. A day or so later,  Paycor wrote me an email that I attached that was not from Alex M****** himself as promised. Instead the email was sent from Alex S******(Critical Response Consultant) and the email stated that they would not be reversing the fee and that the fee was valid, which went completely against what Alex M****** had previously stated on a recorded line. I then saw that I received a response on BBB, and it was the complete opposite of what the email stated that I received from Alex S******(Critical Response Consultant) 20 minutes prior. It was a bit disheartening to read that I was told one thing via email and the BBB received an opposite response roughly 20 minutes later from Paycor. This fee needs to be removed immediately as promised due to its fraudulent origin as agreed upon by myself and authorized representatives of Paycor, specifically Alex M******.

      Regards, 

      ******* *

      Business Response

      Date: 07/18/2023

      We are truly sorry for the confusion and distress caused by the conflicting information you received. We acknowledge that the communication you received has not been consistent, and we sincerely apologize for any frustration this has caused. We deeply regret any miscommunication on our part.
      Your concerns have been heard, and we want to assure you that we have taken the necessary steps to correct this issue. As per our commitment, we have entered a credit for the fee in question.
      Please accept our sincere apologies for any misunderstandings. We value your business and appreciate your patience as we worked to resolve this issue. If you have any further questions or concerns, please do not hesitate to contact us.
    • Initial Complaint

      Date:07/01/2023

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi, I was trying to do business with Paycor for my company payroll. I talked to William F****** several times about Paycor, and what they do as far as company payroll. I never did use there system cause I wasn’t ready yet. They kept calling me about running payroll, which I can’t run payroll if I don’t have enough money to. I told William to cancel the account cause I’m not ready. He told me that it would be around $700 to cancel. A few weeks later I check my business account and found out they charged me $964.05. I tried to call William, and I left a message. I got no return phone call or any answer of why they charged me so much. I also called the customer service number and they which me to another department, which of course no answer. I left them a message and got nothing back.

      Business Response

      Date: 07/09/2023

      We understand your frustration and concern regarding the early termination fee (ETF). It's unfortunate that your business plans shifted and you decided to cancel your account before you were fully able to utilize our services. However, we want to underscore that every client is informed about the ETF upon signing the Client Service Agreement. This agreement serves to ensure transparency and a mutual understanding of all terms of service.


      Upon receipt of your request to terminate the services, our sales agent, William F******, reminded you of the ETF as detailed in the agreement. Following the charge to your account, William attempted to contact you to explain the situation. He made another attempt to reach out after the submission of this complaint. We regret that these attempts at communication did not result in direct contact.


      We certainly understand the need for clarification and are sorry for any inconvenience this situation may have caused. Our team is available to discuss this further, but it's important to note that we won't be able to issue a refund due to the ETF being a part of our agreed upon terms. We strive for complete transparency and customer satisfaction in our processes and we apologize if this situation has caused any misunderstanding.

    • Initial Complaint

      Date:06/29/2023

      Type:Service or Repair Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      If you are a customer of Paycor, you cannot get assistance from anyone other than a "customer service rep". Their means of resolving issues allows you one avenue only...you must call or chat with a rep and "open a support case". When you open a case, if it's not a simple answer that the rep can assist with (i.e. something more complex like a billing discrepancy or a tax issue) it takes OVER A MONTH to get a response. And you only get a response if you repeatedly contact customer support.

      You cannot speak with anyone in the tax or billing department directly. This is absolutely unacceptable for a business that deals with pay and tax issues.

      If you want to escalate an issue, you have to open another support case and HOPE that someone actually calls you back.

      Paycor billed our company incorrectly and owes us a refund. No response to my support ticket for 1 month. File a second one, no response for 3 weeks then it was CLOSED by Paycor without resolution.

      Had a tax issue that took 6 weeks to get resolved. Authorized Paycor to pay the taxes. It took them over a month to contact me and let me know what the issue was, then they waited 10 days to take the money from our account and it was never paid to the state! So I don't know where the money I authorized them to take from our account to pay the state is. I had to pay the state directly or they were going to put a lien on our account (because it took so long to get an answer to what the issue was and schedule a payment). Now I can't reach anyone at Paycor to tell me where that money is.

      Business Response

      Date: 07/05/2023

      We're truly sorry for the frustration you've experienced. Your feedback is important to us, and we recognize the gravity of the concerns you've shared.
      We've escalated your case to our Critical Response Team, and a manager has reached out to you directly. Some of your issues have already been resolved, and for those requiring additional time, we've provided updates and estimated resolution times. We understand that tax-related issues can take longer due to external factors like IRS procedures, but please rest assured that we are working diligently to expedite the process.
      We value your business and your patience during this time. We're committed to making things right and improving our service. Thank you for sharing your experience, as it helps us to understand where we need to improve.

      Customer Answer

      Date: 07/07/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ** ********* and find that this resolution is satisfactory to me. 



      Regards,



      **** ******
    • Initial Complaint

      Date:06/27/2023

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I hired Paycor to process my payroll. Paycor debited my bank account for my last pay run with a pay date of 6/23/23. The checks were shipped and lost by the currier. 4 business days later, calling their 800 number each of those days, Paycor has not reissued the checks and my employees have not been paid. Their solution is to open a case number. The person at their call center refuses to allow me to speak with the distribution department that processes the checks she insists that she must be the middle person and speak on my behalf. Every time she takes me off hold she tells me there will be an additional fee. To get my employees paid I need to pay for the original batch of checks, $25 stop payment per check, and I will have to pay to receive replacement checks. If I want a refund I can call back once the invoice is debited from my account and one "PROBABLY" will be issued. Her words. Paycor chose to change their currier, never did we miss a payroll prior to this change.

      Business Response

      Date: 06/30/2023

      We sincerely apologize for the inconvenience you and your employees have experienced. We recognize the importance of timely payroll processing and deeply regret any delay in the payments.


      We are glad we were able to connect with you directly on this incident. Your feedback has been shared with the specialist you previously worked with to ensure a better understanding of your concerns and to rectify any communication issues.


      We understand that the charges you mentioned - stop payment per check and replacement check fees - have added to your distress. Please note that we will issue a credit for these additional costs as soon as we receive the invoice from you.


      Our decision to change our courier service was done with the intention of improving our operations. We regret that this change has caused a disruption in your service. We appreciate your patience as we continue to work towards improving our services and resolving this issue promptly.


      Your satisfaction and the satisfaction of your employees is our top priority. Please accept our apologies for any confusion or concern caused during this process and know that we are fully committed to resolving this situation to your satisfaction.

      Customer Answer

      Date: 07/02/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

      - Waiting on refund

      - Future delivery resolution


      Regards,



      ******* ******

      Business Response

      Date: 07/05/2023

      I'm really sorry to hear about the difficulties you've experienced with your payroll checks. It is certainly not the level of service we strive to provide and I understand your frustration.


      I want to assure you that we're taking your issue very seriously. We have already initiated an adjustment for $115 to cover the stop payment fees for three checks and for two stale-dated checks. We regret the inconvenience this has caused and want to reassure you that we are doing everything in our power to rectify the situation as quickly as possible.


      We truly appreciate your patience and understanding during this time. If you have further concerns or questions, please don't hesitate to reach out. We're here to assist you and ensure your employees receive their payments.

    • Initial Complaint

      Date:06/20/2023

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      3/17/23 – signed original contract w Paycor for 12 months of service for $2,097.95

      5/16/23 – cancelled PayCor service as no longer needed. Invoice dated 5/16/23 for $1,111.92 in Early Termination Fees, direct debited from my bank acct on 5/18/23

      Contacted PayCor re: resuming services given the ETF. Was told can resume services. See second contract dated 5/23/23

      I do not have access to PayCor services, cannot add employees. Had new onboarding call on 5/16, was told that the HR “People” tab/access should be open to me and access should be granted. Have sent 2 emails following up on this.
      I now need to use a new payroll service so that I can access these services as I’ve been without them for over 1 month – I have paid for this service but am not receiving it.

      Business Response

      Date: 06/20/2023

      We apologize for any inconvenience you have experienced.

      A credit for the early termination fee of $1,111.92 was approved on May 25th. Please let us know if anything further is needed.

      We're committed to supporting you and providing you with the best service possible.

      Customer Answer

      Date: 06/20/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

      A credit for the termination fee was issued, but not a refund. Please refund this amount to my original payment method via ACH. 



      Regards,



      ****** **********

      Business Response

      Date: 06/23/2023

      Hello ******, a refund has been issued and should hit your account by the end of the day. 

      Customer Answer

      Date: 06/26/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

       

      Thank you - that refund has been received. Please confirm that no further billing will be incurred, and my PayCor services cancelled as I have had to sign up with a different service given my inability to use PayCor. 


      Regards,



      ****** **********

      Customer Answer

      Date: 07/17/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.


      Regards,



      ****** **********

      Problem:
      Prior BBB Complaint filed 6/20/23 was marked resolved - indicating that my account would be closed and fees refunded. Those fees were refunded and, via BBB message, I requested confirmation that no further billing items would be incurred. I've just received a message from the business indicating that the account is not closed and ETF fees may be charged again. No auto draft should issue from my account prior to resolution of this matter.


      Desired Resolution:
      Billing Adjustment

      Business Response

      Date: 07/21/2023

      Thank you for bringing this matter to our attention. We sincerely apologize for the continued inconvenience you've experienced regarding your account.


      On July 18th, we reached out to you to inquire about the statement you made about your account, and we are currently awaiting your response. It's our priority to ensure your concerns are addressed promptly.


      We understand the importance of clarity when it comes to billing matters. We are diligently reviewing your account to confirm the closure status and to prevent any further billing discrepancies.


      We kindly request you to respond to our communication from July 18th so we can expedite the process of addressing your concerns. Rest assured, we are committed to ensuring this matter is resolved to your satisfaction.

      Customer Answer

      Date: 07/21/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

      I have responded to the communication from you and we have scheduled time to speak by phone. 



      Regards,



      ****** **********

      Business Response

      Date: 07/31/2023

      Thank you for your patience as we work to address your concerns. We wanted to update that our sales agent has reached out to you directly regarding the matter at hand. They have left a voicemail on the contact number provided to us.

      We kindly ask that you return our call at your earliest convenience so that we can discuss and resolve the situation to your satisfaction. Open communication is vital to us, and we genuinely hope to find a solution that meets your needs.

      Thank you again for your patience and understanding.

      Customer Answer

      Date: 07/31/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

       

      I have returned that call, and did meet by **** with a representative last week who is working to resolve the concern. 


      Regards,



      ****** **********

      Business Response

      Date: 08/03/2023

      The sales agent working on your case has left multiple voicemails, please return the calls so that we can continue working through this issue. 

      Customer Answer

      Date: 09/21/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.


      Regards,



      ****** **********

      Problem:
      I had an initial contract with Paycor in March 2023 and was unable to use the service and obtained a new provider. I did attempt to resolve and did file a BBB Complaint previously when a termination fee of $1,111.92 was withdrawn from my account. Paycor responded June 20, 2023 confirming that they had returned the $1,111.92 charge, and I had a **** call with a Paycor rep in July 2023 confirming that no further charges would result and that my Paycor account was closed. On September 91, 2023, Paycor again debited $1,111.92 from my bank account; I did receive an Invoice a few days prior and reached out to Paycor to ask them to confirm no debit would take place, but the funds were debited.

      Desired Resolution:
      Refund

      Business Response

      Date: 09/28/2023

      Our team has reopened your case and is currently investigating the charges, a service representative will be reaching out shortly 

      Customer Answer

      Date: 09/28/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      ****** **********

      Customer Answer

      Date: 10/12/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.


      Regards,



      ****** **********

      Problem:
      I had an initial contract with Paycor in March 2023 and was unable to use the service and obtained a new provider. I did attempt to resolve and did file a BBB Complaint previously when a termination fee of $1,111.92 was withdrawn from my account. Paycor responded June 20, 2023 confirming that they had returned the $1,111.92 charge, and I had a **** call with a Paycor rep in July 2023 confirming that no further charges would result and that my Paycor account was closed. On September 91, 2023, Paycor again debited $1,111.92 from my bank account; I did receive an Invoice a few days prior and reached out to Paycor to ask them to confirm no debit would take place, but the funds were debited. My bank did reject that debit but I am now receiving emails from a collections agency purporting to represent Paycor. I have reached out to Paycor to inquire and have been told I will receive a phone call from a rep but have not received one.

      Desired Resolution:
      Billing Adjustment

      Business Response

      Date: 10/23/2023

      Our team has attempted to contact the client to set up a time to work through the issues. 

      Customer Answer

      Date: 10/23/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

       

      Paycor has not contacted me to schedule time to discuss this issue.  I have received multiple messages letting me know that someone would be reaching out, but no one has.  I can be reached by phone at: ###-###-####, and by email at: ************************


      Regards,



      ****** **********

      Business Response

      Date: 10/31/2023

      Hi ******, our critical response consultant Cory has been in contact with you about resolving this issue. 

      Customer Answer

      Date: 11/01/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

       

       

      I heard from Cory, but heard from Janet more recently and she said that her correspondence essentially trumps his and confirmed that Paycor is preparing to instigate litigation. 


      Regards,



      ****** **********

      Business Response

      Date: 11/06/2023

      Cory has scheduled a call for later this week to discuss. 
    • Initial Complaint

      Date:06/15/2023

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company keeps debiting money for payroll that they have not done since August of last year!!!

      Business Response

      Date: 06/20/2023

      Our team has been in contact with ***** and shown proof of signed checks. 
    • Initial Complaint

      Date:05/22/2023

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paycor has been our payroll provider since Jan 2023. We also have a 401k program through them that they were supposed to have integrated into our account. They initially told us that it would be a couple of weeks to get this set up, but it has now been five months, and nothing is complete. This lack of service……that we pay for…..has resulted in our company having to pay a large sum of back pay $$$ to catch up on behalf of our employees. We also had to calculate the interest they lost due to their investment funds not being sent by Paycor to our 401k provider, *********. We had to pay this lost interest to our employees with our own company funds. We have tried numerous times via email and phone calls to customer service to get this problem taken care of. We have sent them more than once all of the information they need to get us set up, even ********* has reached out to them multiple times without response.
      Over the last several months each time we talk to customer service or another Paycor employee we are told that they will “escalate” our concerns and take care of it right away. Each time we have been told this, most recently five days ago, no one at all has reached out to us and we have not been able to get a response from our account representative since March 20th, 2023. We would not only like to hear from the company to get our account finally set up, but we would like them to reimburse us for the interest we had to pay to our employees that should have been earned in the investment marketplace.
      We just don’t know where to go from here. We have to have this done but can’t think of anything else we can do to get Paycor to respond.

      Business Response

      Date: 05/26/2023

      Paycor strives to provide outstanding professional and customized customer service to all existing and former customers. At this time, one of our associates will be reaching out to the customer to assist in resolving their needs. We look forward to working with the client to resolve this matter and assist with any payroll needs that may arise in the future.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.