Complaints

This profile includes complaints for Paycor, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Paycor, Inc. has 14 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Paycor, Inc.

  4811 Montgomery Rd Cincinnati, OH 45212-2163

  
• 

  Paycor, Inc.

  7692 Angel Dr NW North Canton, OH 44720

• 

  Paycor

  11405 N Pennsylvania Street #100 Carmel, IN 46032

• 

  Paycor, Inc.

  10550 Deerwood Park Blvd Ste 306 Jacksonville, FL 32256

• 

  Paycor Inc

  1430 Branding Ave # 190 Downers Grove, IL 60515

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/23/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were a previous client of Paycor that deactivated our services on 3/31/22. Upon deactivating our account I requested the W-2 Year End contract. This service contract was signed and returned on 7/14/22. Every month since, I have reached out to ******************************, Paycor Offboarding T*** * ***********************, Paycor Offboarding Team ***********************, and Client Care ********************* with the completed contract attached requesting confirmation that the contract has been received. Finally on 11/17/22, *********************** responded to please send the contract as they never received. I immediately responded with the attached contract and once again requested that they confirm receipt - to which I have not received a response. I have sent three additional follow up emails and have not received a response. This is by far the worst customer service I have ever dealt with. It would appear as soon as you deactivate your service, Paycor no longer wants to provide any type of assistance. I am looking to have Paycor acknowledge the contract has been received and process the W-2s and tax docs as stated on the contract.

  

  Business Response

  Date: 11/30/2022

  Paycor strives to provide
  outstanding professional and customized customer service to all existing
  and former customers. At this time, one of our associates has reached out to the customer to assist in resolving their needs. We look forward to working with the client to resolve this matter and assist with any payroll
  needs that may arise in the future.
  

  Customer Answer

  Date: 11/30/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********* and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******* *****
  

• Initial Complaint

  Date:11/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As of 9/5/22, our company changed payroll providers. We have not cancelled our services with Paycor. I called in on 10/13/22 to inquire about timing and shutting off certain services. I spoke with Jana at Paycor and she advised that a representative would be calling to discuss timing and modules to be turned off. I never received follow up from anyone at Paycor. About a week later one our team members tried to access Time services in Paycor and it had been shut off, as well as all time reporting. I have had many conversations with different employees at Paycor and were advised that our Time services had not been shut off. I have now been advised that these services were shut off. Time services have been being billed and paid since. We are unable to get this resolved through Paycor. I am happy to provide emails if needed for expedited resolution.

  

  Business Response

  Date: 11/21/2022

  Paycor strives to provide outstanding professional and customized customer service to all existing and former customers. At this time, one of our associates has reached out via email and phone call to the customer to assist in resolution. We look forward to working with ****** to resolve this matter and assist with any payroll needs that may arise in the future.

  Customer Answer

  Date: 11/21/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

   

  I have not received an email or a phone call from Paycor.  Our human resources director received a call from Paycor but not myself.  The voicemail left with human resources also did not have a call back number.

   

  Please contact me at the number provided in the complaint.

  
  
  Regards,
  
  
  
  ****** ******
  
  

  

  Business Response

  Date: 11/23/2022

  Hello ******, a specialist has reached out to you via phone and email and received an out of office. We will attempt to contact you again after the holidays to reach a resolution. 

• Initial Complaint

  Date:11/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the beginning of 2022, I received notice via an audit that Payor collected, and paid the wrong city employee withholding tax. Paycor paid the city of ************ when in fact they should have paid the city of ********. I notified Paycor of this error initially on March 28th, 2022 sent to their Paycor Offboarding Team an was given a case number ********. I was advised the issue would be resolved. Then in May I received a correspondence from their tax research team that they were going to get the 2016-2021 from ************ and ******** amended. Now moving forward I received another correspondence from a different person that once again is supposed to resolve my issue ( 9 months later) needing information from me to solve it which I provided now for the third time over the period of March, May and now November.

  

  Business Response

  Date: 11/21/2022

  Hello, we appreciate you brining this to our attention. Paycor is a SAAS organization and therefor there are responsibilities the customer must own in terms of keeping up with and auditing their employee data. We provide clients with the tools of how to set up their tax withholding, but the responsibility lies with the client on ensuring the correct taxes are withheld. There are many opportunities to ensure correct taxes are taken out such as the employees' W2s and employee tax set up in the platform. That being said, we understand your frustration and as an act of good faith will be completely this adjustment as non-billable. Paycor will not pay the P&I or tax associated and the adjustments will be completed with a 10 business day timeframe taking into consideration this Thursday and Friday as holidays not included in that timetable. Thank you!

• Initial Complaint

  Date:11/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  WOULD NOT RELEASE OUR ***** FOR 2020 OR 2021 WE CANCELLED OUR SERVICES WITH THEM IN APRIL OF 2022 DUE TO A BUNDLE PRICE INCREASE. WE HAD TWO PAYROLLS RUN IN APRIL FOR ****** ********** ONE WAS CHARGED THE CORRECT AMOUNT SECOND RUN THEY CHARGED US $402.00 FOR TWO EMPLOYEES. INVOICE STATED WE HAVE 32 ACTIVE EMPLOYEES WHICH IS INCORRECT. REFUSED TO LET US ACCESS OUR ***** UNLESS WE PAYED THIS
  WE ARGUED THIS AMOUNT WITH JASON AT PAYCOR HIS RESPOND 11-8-2022 WAS SORRY I APOLOGIZE THE INVOICE IS CORRECT. TO ACCESS OUR ***** WE HAD TO WIRE THEM 402.00 FOR ****** ********** PLUS 25.00 ****** ********. WE ASKED JASON WHEN WE WOULD BE ABLE TO OBTAIN OUR INFO HE SAID IT WOULD TAKE UP TO 10 DAYS. THIS COMPANY SHOULD NOT BE ALLOWED TO LEGALLY WITHHOLD INFORMATION FOR A INVOICE THAT WE DID NOT AGREE TO.
  ****** **********
  ****** ********

  

  Business Response

  Date: 11/14/2022

  Hello ****, we took a look at your account and saw that you were scheduled for the spring 2022 increase. Your new rate went into effect 4/1/2022. That is the charge for the $402. Those fees are valid as we provided the required 30 days' notice for rate/pricing changes (per your signed CSA). Jason was attempting to collect past-due amounts before we provided you with the information/report requests. You did have the opportunity to downloaded all of your data prior to leaving. You submitted your termination request in early April, and it was completed within that month. The final invoice was for bank fees and delivery reconciliation charges. In an act of good faith our customer service team will be sending over this information shortly free of charge, although this is typically something we would charge for as we suggest downloading all needed data before your termination date.

• Initial Complaint

  Date:10/28/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was billed for paycor analytics and reporting options for several months AFTER I requested they be cancelled. I received and email on 6/28/22 stating that they were cancelled but my bills still came with the fees associated with the reporting & analytics options that I no longer needed. I want to be reimbursed for the fees paycor billed me for even though I had cancelled those options. Additionally, I received an email stating that effective 10/1/22 I would be enrolled in the Essential bundle at $149/month plus $7.00 PEPM. My October bill came and they charged me for the Essential bundle and I still have the reporting options listed as a service that I requested be canceled back in June. I have reached out via phone, email ******************* * *********************), and the chat feature. I have several case numbers associated with my complaint and nothing has been resolved. I want a credit for the reporting options & paycor analytics from my July bill on and also a credit for my overpayment on my October bill. I also want my billing fixed to the essential bundle. The platform itself is wonderful, but I can't get ahold of anyone in billing. I only get random people who give me case numbers and promise to fix my billing and promises of "escalating" my issue. However, no one has actually fixed anything and I don't feel like I'm able to be in touch with anyone who actually has authority to make any changes.

  

  Business Response

  Date: 11/02/2022

  Paycor strives to provide outstanding professional and customized customer service to all existing and former customers. At this time, one of our associates has reached out to the customer to assist in resolving her needs. We look forward to working with Ms. ****** to resolve this matter and assist her with any payroll needs that may arise in the future.

  Customer Answer

  Date: 11/07/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********, and find that this resolution is satisfactory to me. I have not yet received my credit but I finally feel like we are on the path to a resolution.  Its just a shame it took this long to resolve something that should have been so simple to resolve.  
  
  
  
  Regards,
  
  
  
  ******* ******
  

• Initial Complaint

  Date:09/29/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We moved our small business payroll over to Paycor because our parent company (we are a franchise) suggested it was the provider of choice. From the get-go they were a problem with just getting started and running our first payroll was a major headache, and I thought that was it, until the random fees started rolling in. So many extra fees every month that I felt like I was playing wack-a-mole to stop the extra fees. These are fees that were supposedly spelled out in the fine print - still no one provided me a copy of where it specifically states they will charge us $50 for having a missing tax ID for a week. We didn't know we were missing it, so how can we add it if we didn't know it was missing until we got charged for it. So that happened in Jan and Feb and I thought we'd be done with those. But then literally every single month there was a new overcharge because we were missing some ID somewhere or some tag somewhere else. Every month I'd fix a problem to stop the extra fees. So we finally bailed at the end of July, and I looked at our invoices from January - July and they got ONE of them correct, all the others were loaded with extra fees and overcharges. So I run screaming with my hair on fire in early Aug, last payrun in 8/1... they charged us AGAIN on September 9th!! So that is just the part about the overcharges. How about getting someone to take care of basic tech support issues - our team member was unable to clock in for 3 weeks - we had a ticket open - but the response time was abysmal. There would be short responses with days in between hearing from someone on the support ticket. That's just one of the many horrendous experiences we've had with this firm. I estimate they have about $400-$500 in overcharges and fees they shouldn't have taken. I'm seriously considering taking them to our local district court for the 500 bucks - just in principle, it's not the money, it's the arrogance and terrible response times. The attached claims of refunds are false!

  

  Business Response

  Date: 10/10/2022

  Paycor has done an excellent job of communicating
  additional/ancillary fees and reminders to clients to provide missing tax ids.
  Ancillary fees, including the missing tax id fee is listed in Paycor’s Terms
  and Conditions, which the former client received a copy of and reminders are
  included in multiple ways including: generated with every payroll processed a
  missing tax id report is provided, a reminder task to provide the missing tax
  id’s is included on the Paycor Homepage when clients log into their Paycor
  account, all quarterly tax information lists missing tax ids, and invoices are
  generated for each payroll processed and includes reminders for missing tax
  ids. 
  
  Each time a new tax id is set-up by the client, they are
  responsible for contacting the agency and applying for a tax id and entering
  that into Paycor’s system. 
  
  Missing tax ids lead to a great deal of administrative and
  manual work on Paycor’s part, but also have negative ramifications for the
  client. Tax agencies will not accept electronic filings when ids are missing.
  When filings are submitted with missing tax id’s, the agencies reject the
  filing and return all monies, requiring Paycor to refund the impounded taxes to
  the client to remit to the agencies directly. This results in late tax filings
  and possible late fees, penalties and interest charged to the client. Clients
  also receive tax and demand notices sent to the client, which Paycor is then
  asked to research and resolve on behalf of the client. 
  
  Based on these reasons, Paycor feels that the fees are
  justified and are not refundable.
  

  Customer Answer

  Date: 10/17/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

   - Paycor did a terrible job communicating the fees upfront - we were only notified of the fees AFTER we were charged. We were never notified BEFORE the fees were incurred.

   - Our previous and now current payroll provider does not have extra fees for missing tax IDs - if something is missing, they send us an email - not just a penalty fee that the customer then has to research

   - Your statement "Missing tax ids lead to a great deal of administrative and manual work on Paycor’s part..." is only true if the IDs are missing for more than 30-60 days and filings need to go in. We were fined one week after a notification.

   - If we had been CLEARLY NOTIFIED UPFRONT of these fees, don't you think we would have handled it? After the first fee I asked our rep what else was missing - no one ever got back to us. Then we were charged 5 (FIVE) more extra fees between $50 - $75 for random administrative things that we never heard of. 

   - When trying to get customer service to handle these fees, the response was always YES they'd handle it but then never heard back. This created a customer journey to try an decipher which department handles which fees, and that was also a frustrating chain of phone calls that went on for 5 months with nearly no resolution. 

   - I cancelled our service at the end of July, had one last payroll that went through on 8/5, and yet we were still charged for a full month of $89 on September 9th. 

  The amount of BBB complaints against the BBB don't surprise me given our 6 month ordeal just to get payroll completed. We've moved back to ***** and once again, payroll takes less than 5 minutes and less than 3 steps (Paycor was like 9-10 steps), and we haven't incurred a single extra fee. We are paying about $75 MORE per month at *****, and we still will spend less the second half of the year. 

  I've never worked with a worse vendor than Paycor. 

  
  
  Regards,
  
  
  
  ******** ******
  
  

  

  Business Response

  Date: 10/26/2022

  Paycor stands behind our previous response, provided to the BBB on October 10, 2022.  
  
  Paycor has done an excellent job of communicating additional/ancillary fees and reminders to clients to provide missing tax ids. Ancillary fees, including the missing tax id fee is listed in Paycor’s Terms and Conditions, which the former client received a copy of and reminders are included in multiple ways including: generated with every payroll processed a missing tax id report is provided, a reminder task to provide the missing tax id’s is included on the Paycor Homepage when clients log into their Paycor account, all quarterly tax information lists missing tax ids, and invoices are generated for each payroll processed and includes reminders for missing tax ids. 
   
  Each time a new tax id is set-up by the client, they are responsible for contacting the agency and applying for a tax id and entering that into Paycor’s system. 
   
  Missing tax ids lead to a great deal of administrative and manual work on Paycor’s part, but also have negative ramifications for the client. Tax agencies will not accept electronic filings when ids are missing. When filings are submitted with missing tax id’s, the agencies reject the filing and return all monies, requiring Paycor to refund the impounded taxes to the client to remit to the agencies directly. This results in late tax filings and possible late fees, penalties and interest charged to the client. Clients also receive tax and demand notices sent to the client, which Paycor is then asked to research and resolve on behalf of the client. 
   
  Based on these reasons, Paycor feels that the fees are justified and are not refundable.

  Customer Answer

  Date: 10/28/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  I will respond to these claims by Paycor, with regards to communicating with their customers. They claim they let customers know in multiple ways, but these are not *obvious* ways. Specifically;

  "generated with every payroll processed a missing tax id report is provided" - to be clear, customers would need to go to the reports section and run this report to find this information. You'd have to go looking for it. 

  "a reminder task to provide the missing tax id’s is included on the Paycor Homepage when clients log into their Paycor account"; again, this was never obvious to me. When I log into the homepage these messages do not pop up as urgent, they are on a side task bar, that I even never noticed until it was pointed out to me in April or May. If they wanted it to be obvious, they'd add a pop up. 

  "All quarterly tax information lists missing tax ids" - this again is in a report that I would have had to run to find this information out. And the fees were assessed *before* the end of the quarter. So how are we supposed to know before the quarter ends? We learned about every fee only after the fact. 

  "invoices are generated for each payroll processed and includes reminders for missing tax ids" and again this is a line in an invoice only *after* the fee is assessed. That's the only way I did find out - once I'd been already charged for it which was quite infuriating for this to happen for 5 months in a row - different missed things each time. 

  These are ridiculous corporate claims of notifying customers. Our new provider, *****, simply sends us an email - specifically stating that there is missing info and needs to be fixed in X time. That's normal corporate communications! 

  Paycor *can also do this* but chooses not to. By their own admission above, in their list of ways of communicating, none of them include simply sending a specific email stating the issue. And Paycor doesn't incur the state fees they're stating until months down the road.

  These fees are major profit center for Paycor which is why they don't send a simple email alerting customers. This is clearly Paycor intentionally adding fees in ways its hard for customers to know about until it's too late.

  I've been doing business for 30 years, have worked with 100's of software vendors and I've never been this taken aback by companies actions, what's just obvious bad business. This is my first submission to the BBB because I've never seen such overreach as this. Thank you for reading. 

  
  
  
  Regards,
  
  
  
  ******** ******
  
  

• Initial Complaint

  Date:09/27/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with Paycor and reached out to the rep that I had not received anything on training, log in, etc. on the platform. He said I would receive the log in yesterday but did not. I emailed him today to cancel only for him to argue with me and tell me that I would be charged a cancellation fee. I have email proof that he said the termination fee would only be the 50% off discount that I was offered.

  

  Business Response

  Date: 10/06/2022

  Paycor strives to provide outstanding
  professional and customized customer service to all existing and former
  customers.    At this time, one of our associates will be reaching
  out to the customer to assist in resolving his needs. 
  
  We look forward to working with Mr. ******* to resolve this matter and
  assisting him with any payroll needs that may arise in the future.
  
  Thank you,
  Paycor 

  

  Business Response

  Date: 10/13/2022

  Paycor
  strives to provide outstanding professional and customized customer service to
  all existing and former customers.   At this time, one of our
  associates will be reaching out customer to assist in resolving his
  needs. 

  
  We
  look forward to working with Mr. ******* to resolve this matter and assisting him
  with any payroll needs that may arise in the future. 
  
  Thank
  you,
  Paycor 

  Customer Answer

  Date: 10/14/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********, and find that this resolution is satisfactory to me. I spoke to a manager who said they had resolved the problem. They will waive the termination fee because the salesperson informed me via email that there would not be one.
  
  
  
  Regards,
  
  
  
  ******* *******
  

• Initial Complaint

  Date:09/16/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My previous payroll company was bought out by Paycor in march 2022. It was during my busiest time of year so I took their word for it and signed on. The fee structure in the contract was a bit higher than I was use to but Jason assured me that although I was a seasonal employer and that although my active employees were down from the year before that it not be as high as they estimated. Their fees doubled my previous company.
  When I did not have a payroll in July, Aug, or Sept, I still was charged processing fees. When I asked my processing girl, Jennifer, she had no answers. I expressed my displeasure and tried to contact Jason, who I originally spoke to about the fee structure. I have not heard back from his EVER. It has been months. I told Jennifer that I did NOT authorize the ACH withdraw of the fees and that I would close my account and find service elsewhere. Fees still came out, still no response from Jason; when I speak to Jennifer about the issue, her response indicates that she has not idea what is happening.
  Access to my payroll reports are non existent. I was never given anything to sign up for an account (I have saved all my emails from them). I asked Jennifer to help, she says she could only send me a password reset link. Clicked the link, nothing was sent to me. Now that a month has passed, I am trying it again, now it is expired. I have tried to click the can't remember username link- says that there is nothing set up as a recovery account. I tried to set up an account, I need an access number. I have none of that information.
  I am auditing my bank account for tax payments. It appears that there have been zero tax payments made for the second quarter. I cannot log into the Paycor account to verify the payrolls. I am beyond frustrated and upset with this company.

  

  Business Response

  Date: 09/28/2022

  Paycor strives to provide outstanding
  professional and customized customer service to all existing and former
  customers.    At this time, one of our associates will be reaching out
  to the customer to assist in resolving her needs. 
  
  We look forward to working with *** ****
  to resolve this matter and assisting her with any payroll needs that may arise
  in the future.
  
  Thank you,
  Paycor 

• Initial Complaint

  Date:09/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We submitted the paperwork for "extended access" after leaving Paycor. The agreement states "Paycor hereby grants to Client access to the Service solely for the purpose of extracting Client’s data from the Service. Such access will be granted to Client upon receipt of the initial monthly fee and continue until Client terminates this Agreement as set forth in this Agreement. Client acknowledges and agrees that it is the Client's and its employees’ responsibility to manage Client’s data while accessing such Client data from the Service".
  After finally receiving access back, we do not have the ability to extract any data, as reporting doesn't function. This is in direct contradiction to the agreement.
  ** It should also be noted that we had to send the request three times and follow up several times due to Paycor claiming they never received our emails.

  

  Business Response

  Date: 09/22/2022

  This is an inactive client who requested data access from
  when they were an active client.   Restoring
  data involves unarchiving data and it didn’t unarchive successfully the first
  time.  The former client advised Paycor
  and we immediately unarchived the data again and Ms. ***** was able to access
  the data. 
  
  Thank you,
  
  Paycor

• Initial Complaint

  Date:09/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shortly after leaving Paycor, they turned off our access, which was needed to complete our annual 401K audit. They turned it off after 30 days and we were initially told 60 days. We have followed the process and submitted the paperwork to get access reinstated. We were told three days from when they received the paperwork. However, I've been unable to reach anyone at Paycor for status and we still do not have access.

  

  Business Response

  Date: 09/19/2022

  Paycor strives to provide outstanding professional and
  customized customer service to all existing and former customers.    At this time, one of has reached out  to the customer to assist in resolving her
  needs.
  
  We look forward to working with *** ***** to resolve this
  matter and assisting her with any payroll needs that may arise in the future.
  
  Thank you,
  Paycor