Complaints
This profile includes complaints for Paycor, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 162 total complaints in the last 3 years.
- 43 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/18/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
After being referred to Paycor and having multiple meetings with their sales team & explaining to infinitum the issues we were having with our current payroll system prorates, the Paycor sales team convinced us that they could alleviate our prorate issues. We were extremely excited, signed the contract on 8/10/23, but meetings were not scheduled until October because we were not converting until 1/1/24.
On 10/18, we met with Abby to discuss moving to a 2 pay period cycle and our many prorate issues. However, Abby explained that we would still need to do the manual prorates, and was not encouraging about moving to a 2 pay period month.
On 10/19, I emailed our sales rep Lauren & advised of same & stated that there was no reason for us to move to Paycor. Lauren sent us a document with prorate examples, continued to schedule calls & assured us that all would be fine. We tried a few examples from the document & determined that the prorates did NOT work for multiple reasons, mainly because we work on a 5 day work week & prorates w/ Paycor were calculated on a 7 day work wk & after attending more calls, knew this would NEVER work! Why wasn't this disclosed to us in the sales process? Sales personnel should know the product!
On 11/15 emailed Lauren that we were not moving forward, & had NOT done any implementation work to date. We even cancelled our 1st scheduled "exploration call", but on 3/19/24, were billed $4,222.95 for Implementation Recovery Fees (IRF) when we never got that far in the process.
Reached out to Lauren, Andrew, & AR Billing explaining same, with no response & invoices keep coming.
Contract language states "Paycor May Bill" the IRF & further mentions that fee will not be charged as a result of an "uncured material breach" which we feel took place when your software was misrepresented. Being a law firm, we understand contracts. Plus, we paid $1400 upfront for nothing.
We do not owe this money & want invoices to stop.
Add'l info avail upon request.
Business Response
Date: 07/25/2024
We apologize for the confusion and frustration you have experienced. Our critical response team is currently reviewing your case and will be reaching out to you shortly to work towards a resolution. We will thoroughly investigate these matters and address them accordingly. Thank you for your patience, and we look forward to resolving this issue with you.Customer Answer
Date: 07/25/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.Since Paycor is currently investigating, we cannot be certain that our situation will be resolved to our satisfaction yet. Once we know the outcome and what they plan on doing, we will either reject or accept the resolution.
Regards,
***** *******
Business Response
Date: 08/05/2024
Thank you for providing us with the details of your concerns. We apologize for any inconvenience you have experienced. Our critical response team is currently researching the issues you have raised and will be reaching out to you shortly to address them.
We sincerely apologize for any delay in resolving your complaint. Please understand that input from multiple teams may be needed to thoroughly investigate and address the situation.Customer Answer
Date: 08/05/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.Currently. we do not have a resolution to this issue and wish to keep the item open until then. If Paycor would like documentation from me, please request it and I will do my best to supply it in a timely manner.
Regards,
***** *******
Business Response
Date: 08/12/2024
Thank you for bringing your concerns to our attention. We apologize for any confusion or miscommunication that may have occurred during the sales process and subsequent discussions.
We understand that you have experienced issues with the prorate calculations and were not satisfied with the information provided by our sales team. We apologize for any inconvenience this may have caused.
We would like to inform you that our implementation team has reviewed your case and has submitted a concession to address the situation.Customer Answer
Date: 08/12/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
Regards,
***** *******Customer Answer
Date: 08/12/2024
Good afternoon,
Thank you for allowing me to explain, as I missed where I could do so on the prior message.
I would like for Paycor to clarify the exact nature of their concession. Is it agreeing to dismiss the $1,400.00 charge in total or something else? I do not want to assume anything given their response, "...has submitted a concession to address this situation." Want to ensure that it is a total concession with no additional consequences. While I hate to be so particular, wording in situations such as these is everything and it is very important that I understand it completely before I am satisfied with their response.Thank you in advance for your time and understanding while we await final clarification from Paycor.
Kindest regards,
*****
Business Response
Date: 08/19/2024
Thank you for your message. We have forwarded your complaint to our critical response team, who will be reaching out to you soon to discuss the credit in question. They will provide you with a clear explanation of the concession and any associated consequences, if applicable. We understand the importance of clarity and will ensure that you have a complete understanding of our response.Customer Answer
Date: 08/20/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.We would like for the complaint to remain open until we have a clear understanding of what Paycor plans to do about their Implementation Billing situation. Currently, they are awaiting details from their team and until we have those details, we do not know if their actions will be acceptable to us or not. In our opinions, the only acceptable remedy is for them to stop billing us for an implementation that never took place due to their misrepresentation/misunderstanding of how prorates work within Paycor.
Regards,
***** *******
Business Response
Date: 08/27/2024
Thank you for bringing your concerns to our attention through the BBB complaint. We understand the importance of resolving this matter to your satisfaction.
Our critical response team has been notified of your complaint and has reached out to you directly to discuss the next steps. We appreciate your patience as we work towards a resolution.
We understand that you would like the complaint to remain open until you have a clear understanding of our plans regarding the Implementation Billing situation. Rest assured, we are actively gathering all the necessary details from our team to address your concerns comprehensively.
We acknowledge your frustration regarding the misrepresentation/misunderstanding of how prorates work within Paycor, and we apologize for any inconvenience caused. Our team is committed to finding an acceptable remedy for this situation.
We will continue to communicate with you and provide updates on our progress until we reach a resolution that meets your expectations. Your satisfaction is our top priority, and we appreciate your understanding as we work towards a fair resolution.
Thank you for your patience and cooperation.Customer Answer
Date: 08/27/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.In our opinion, the only resolution is for Paycor to dismiss the Implementation Fee that they are charging us, as no implementation ever took place. We NEVER attended an actual Implementation Meeting once we learned that Paycor could not resolve our prorate issues. Plus, if we had, we had months of implementation to go through before a go live date would have happened in January.
We feel that the payroll option offered via Paycor was misrepresented on multiple occasions and at various levels within the business and therefore, we should not be held liable for paying any fees associated with same.
Until we get a firm response from Paycor, with an actual decision regarding the action Paycor will take to resolve this issue, we will continue to reject these communications.
Regards,
***** *******
Business Response
Date: 09/13/2024
We understand your concerns regarding the implementation fee and the misrepresentation of the payroll option. Our critical response team is actively reaching out to the leadership team to further review your case. We assure you that we will continue to update you on the progress and work towards a resolution.Customer Answer
Date: 09/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ******** and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
In response to our BBB complaint that was filed against Paycor, yes, they did respond with an offer on 9/10, however we rejected the offer on 9/12 as it was only for $700.00 towards an invoice totaling $4,222.95,for implementation which never took place!
Response: Amber S******** on 9/12 with an email outlining the entire details of our interactions with Paycor and the fact that our 1st payroll wasn't due to run until Jan. 19, 2024. We stopped the process from moving forward in October, because Paycor had misrepresented what their payroll system could do. We raised concerns about this on 8/25 and on other dates into October, and Paycor's Sales Team continued to insist that they could handle the prorates and move our payroll to a 15th and last day of the month payroll frequency, but all proved to be false. This resulted in our backing out of the arrangement/contract in October due to their misrepresentation of what their payroll system could do.
Our first Implementation Meeting was scheduled to occur in October, but we canceled before it took place, because we didn't want to waste anyone's time, when we did not believe Paycor would work for us. Lauren F*****, Andrew B*******, and Abby H*** were aware of our concerns in advance of this meeting being scheduled and they wanted to proceed anyway but as mentioned, we cancelled it.
Therefore, we are not satisfied with their offer and are awaiting a response from Amber, now that she has all of the dates and details of the issue to review.
Regards,
***** *******
Business Response
Date: 09/25/2024
Thank you for your patience. We are still working on resolving your complaint. Amber from our critical response team is collaborating with our implementation manager to review all the information you provided. We appreciate your understanding and will get back to you as soon as possible.Customer Answer
Date: 09/25/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.To date, they are still investigating our complaint and currently have not provided a resolution. Unfortunately, we will not be able to close this complaint until an acceptable resolution has been provided.
Regards,
***** *******
Business Response
Date: 10/03/2024
Our critical response team will be reaching out shortly with an updateCustomer Answer
Date: 10/10/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
Business has yet to make a decision on our case. They are simply advising that they are still working on it. Therefore, case cannot be closed.
Regards,
***** *******
Business Response
Date: 10/18/2024
Our critical response team has completed their review and will be contacting the client shortly with the results.
Thank you for your patience and understanding.Customer Answer
Date: 10/18/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.Once I receive a response from Paycor, Inc. regarding this claim, we will make a determination whether we accept or decline their resolution at that time.
Regards,
***** *******
Business Response
Date: 10/24/2024
Thank you for your continued attention to this matter. We have created a case for sales concession, with a total amount submitted of $3,522.95. Please note that $700 has already been credited or applied to the outstanding invoice.
Thank you for your patience and understanding.Customer Answer
Date: 10/24/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below regarding this matter.Thank you for your response. We will accept and close this case once the "case for sales concessions..." has been approved by Paycor and we receive a -0- balance due invoice for the Implementation Charges from them.
Regards,
***** *******
Business Response
Date: 11/01/2024
We appreciate your patience as we move through the approval process. Our team will reach out with updates.Customer Answer
Date: 11/01/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.There is still no approved recourse for their billing actions. Unfortunately this case will remain open until we have a definitive solution that has been approved by Paycor..
Thank you for your patience while we await their response.
Regards,
***** *******
Business Response
Date: 11/08/2024
Thank you for your continued patience. We are currently awaiting approval or denial on a proposed resolution for the client's concerns.
As soon as we receive a decision, we will take the necessary steps to resolve the matter.Customer Answer
Date: 11/08/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.Once a resolution has been presented, we will make a decision on whether to close this complaint or not. However, I feel like they are dragging their feet on this. They misrepresented their product, we NEVER attended any of the meetings re: gathering our data to move forward, so we should NOT owe Paycor a dime! They need to train their sales staff better on their product to avoid issues such as this.
Regards,
***** *******
Business Response
Date: 11/17/2024
We appreciate your patience as we wait for the final approval or denial.Customer Answer
Date: 11/18/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.Once your company makes a decision on how you will proceed, we will make our decision on how we will proceed. In the meantime, this complaint will remain open.
Regards,
***** *******
Business Response
Date: 11/27/2024
Once again we thank you for your patience. Your request is now pending level 2 approval. Your critical response consultant is keeping a close eye and will update you as we know moreCustomer Answer
Date: 12/02/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.Thank you for the update. We will continue to keep this open until there is a resolution.
Regards,
***** *******
Customer Answer
Date: 01/08/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.We received the following email from Paycor and were expecting this item to be closed:
From: Amber S******** <AS*******************>
Date: Monday, December 16, 2024 at 1:08 PM
To: ****** **** **********************
Subject: BBB Credit Dispute *********
Hi ******,
I hope you’re doing well!
I wanted to follow up with you on your credit request for the implementation recovery fees you were charged. As we had discussed, the original credit was submitted for $700 due to a misunderstanding from the implementation team on your dispute. I worked with our billing and credit teams, and was able to get a credit for the remaining $3522.95 approved, and your balance with Paycor is now cleared. I do apologize for the length of time this took to resolve.
Please let me know if you have any questions, or if there is anything else I can do to support you.
Thank you,
Amber S******** | Senior Critical Response Consultant
Pronouns she/her
o ###-###-#### | support ###-###-####
Therefore, I believe this has been resolved, but will wait until Paycor advises you of same before I close this item.
Regards,
***** *******
Business Response
Date: 01/16/2025
Hi, thank you for your patience and understanding. Our senior sales leadership has approved a credit for $3522.95 on 12/16 and it is in process.Customer Answer
Date: 01/16/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Good afternoon,We accept this additional credit to clear out the total remaining balance being charged to our company. This puts ******* *** at a -0- balance with Paycor, and provided no additional billing issues arise for this incident, closes this case.
Regards,
***** *******
Initial Complaint
Date:07/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Paycor has been the worst payroll company to work with. Not only are their systems clunky and hard to use - their lack of support is painful.
Specifically my issue is I paid taxes for Q1 2024 - I requested confirmation those taxes were filed and paid to the State. I've spent weeks trying to get this information and have yet to receive it. This is a HUGE issue.Business Response
Date: 07/25/2024
We apologize for any inconvenience caused by our systems and support. We understand your frustration regarding the lack of response and the issue with your taxes. Our critical response team has made numerous attempts to reach out to you for details about the situation, but unfortunately, we have not received a response. We are committed to resolving this issue and providing you with the necessary information. Please contact our support team at your earliest convenience so that we can assist you further.Customer Answer
Date: 07/25/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.- I have ONE email of someone attempting to contact me to which I responded and then nothing... Unless resolved immediately, I will be continue to other platforms and resources to express my issues publicly.
Regards,
******** ******
Business Response
Date: 08/05/2024
Thank you for bringing your concerns to our attention. We apologize for any inconvenience you may have experienced. Our critical response team has made multiple attempts to contact you via email, but unfortunately, we have not received a response from you.
We understand that you mentioned receiving one email from us, to which you responded. We apologize if there was any miscommunication or delay in our subsequent communication. Our team is committed to resolving your complaint promptly and effectively.
Upon reviewing the contact information provided to the Better Business Bureau (BBB), we noticed that the phone number listed does not match the one we have on file. Please note that we are only able to contact numbers that you have authorized us to use for communication purposes.
To ensure a more efficient resolution, we kindly request that you reply to the email you received from our critical response team. Once we receive your response, our dedicated consultant will be able to set up a call with you to address your concerns in detail.
We value your feedback and are committed to resolving this matter to your satisfaction. Thank you for your understanding and cooperation.Initial Complaint
Date:06/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We were attempting to set up Paycor for our payroll, and went through hours of trying to set up our system. We were put off by the implementation specialist, and would not listen to our needs, as we have a special way we needed to operate. After months of trying to get it set up, and being promised that they could implement the needs we have, we came to the realization that they cannot, and wanted to cancel as it would not work for our company. We just received a bill for almost $15,000.00 dollars as well as being charged $260.00 for time clocks each month that I have been asking several people at paycor how to return them without a response. It is not our fault that they could not accommodate our needs and are not being charged for their shortcomings.Business Response
Date: 06/25/2024
Thank you for bringing your concerns to our attention. Our critical response manager has reached out to you and a call has been scheduled for 6/26 to discuss the issues you have raised. We apologize for any inconvenience caused and look forward to addressing your concerns.Initial Complaint
Date:06/04/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We started using Paycor in Jan 2024
I own 4 offices that have approx 75 employees, these businesses reside in ** and **.
We paid approximately $8k in fees to paycor
-The business promised 3 months with no fees. They have always charged us for every payroll period. We did not receive any promotional rate as promised
-They also added on more fees when their system did not allow us to enter the correct ********** state tax ids. Although we were entering the right ones and their system would not accept them. We called and asked for help, no-one would return calls or emails.
-Paycor set up our payroll incorrectly. They had the tax ID from ** paying employees in ********** and then took the money from another different businesses bank account. When we tried to get this fixed, no one would help. And now they have deleted all the records of this and we are unable to amend the 941s to satisfy the IRS.
-We sent garnishments to their garnishment department. We thought they were being dealt with correctly. I just got notice that I have to go to court for a garnishment issue even though we have proof we sent the garnishment notice to Paycor and receipt Paycor received it. We are also being fined from the court since they did not send the garnishment response to the court, lawyer or us.
-As soon as we asked to cancel they would no longer help us with payroll even though we were still paying them due to their 30 day cancellation notice. They would not pay payroll taxes and they just returned some of the money. We have no way to file these past payroll periods.
-They filled the state of ********** taxes late, This has made us incur approximately $1800 in fines.
-I am the owner of these companies and they would not discuss anything with me and stated they only could speak to my employee. She was terminated because of this mess and then I found out it was not her fault. Paycor is an absolute mess.Business Response
Date: 06/11/2024
Thank you for bringing your concerns to our attention. We apologize for any inconvenience you have experienced with our services. Our critical response team has reviewed your complaint and has reached out to connect with you. We understand that you have requested to move the meeting to the week of 6/20, and we will accommodate your request.
We take your feedback seriously and are committed to resolving these issues promptly. Our team will work diligently to address each of your concerns and find a satisfactory resolution. We appreciate your patience and understanding during this process.
If you have any further questions or additional information to provide, please do not hesitate to reach out to our critical response team. We are here to assist you.Initial Complaint
Date:05/31/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On March 12th, I started the process of working with Paycor. (Account #******) The initial setup moved along pretty quickly with fast response times. I kept my previous payroll provider until I was fully set up with Paycor, anticipating that I would only need to pay for both payroll services for one month.
The onboarding process started with Kerith, then moved to Elizabeth, then Brooke. Kerith and Brooke were the fastest to respond. Elizabeth was initially pretty responsive, but then I had emails going unanswered until I started copying Brooke and Kerith on the emails.
Issues I had:
1. Multiple times was the initial ******** kicked back as declined by me- glitch in the system that took a couple of days.
2. Could only work with the assigned 3 people, making wait times longer. Initial kick-off call 3/21/24.
3. Asked what needed to be completed on my end so I could start running payroll (4/15/24). Rushed and not helpful response from Elizabeth. Was not able to run 1st payroll with Paycor due to not being set up.
4. Waited to onboard 5 new hires so I would not need to train them on previous payroll provider, then retrain on Paycor. Pushed this back two weeks. Once I finally needed to get them started, I was still unable to get all setup on Paycor. Ended up needing to set up with previous payroll provider on their 3rd day of employment since they were still not added correctly on Paycor.
5. Since I was paying the previous payroll provider for a 2nd month in a row, I canceled my service with Paycor. I ordered a timeclock from them, got the label to send back- Brooke was very helpful through this process.
6. Sent early termination fee bill for $2,306.80 (***********). Emailed Kerith and Brooke 5/28. Called the number 5/31- they said I needed to talk with Kerith. I asked for supervisor- they said Kerith is the only one that can help. Emailed again on 5/31- no response on both emails to Kerith.
Onboarding should take less than a week, not 30+ days.Business Response
Date: 06/13/2024
Thank you for bringing your concerns to our attention. We apologize for the inconvenience and frustration you have experienced during the onboarding process with Paycor. We understand that timely and efficient communication is crucial, and we regret any delays or unanswered emails you have encountered.
Our critical response team has made multiple attempts to reach out to you regarding your concerns. They have tried calling, emailing, and leaving a voicemail to address the issues you have raised. We apologize if there has been any miscommunication, please respond back to the team at your earliest convenience.
Customer Answer
Date: 06/13/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.I had an initial call today, 6/13. Still working through the process, but since I only had the option to select resolved or not resolved within 7 days, I chose to reject at this time and will update my response accordingly after I go through the remaining steps with the company. I hope that this process goes smoother than the onboarding process did.
Regards,
****** ******
Business Response
Date: 06/28/2024
Thank you for your feedback and for updating your response. We apologize for any inconvenience you experienced during the onboarding process. Our critical response team has submitted an adjustment and has been actively following up with you to ensure a resolution. We appreciate your patience and hope that the remaining steps of the process go smoothly. If you have any further concerns or questions, please don't hesitate to reach out to us. Your satisfaction is important to us, and we are committed to addressing any issues you may have.Customer Answer
Date: 07/01/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.While they did look into the matter, it's a shame that their level of interest in supporting me through the process was a lot better prior to signing a contract with them. Over-promised prior to signing and under-delivered after signing the contract with them. Their critical response team was fast to respond, but they should stand behind their level of support or lack-thereof. This is not how a business should conduct themselves. The amount of time I've wasted on trying to move over to this company. I just want others to be aware of their business practices and hopefully those customers are doing more due-diligence before signing than I did. At least they do respond to people when there's a complaint to the Better Business Bureau, so I appreciate you helping me get a response from them after trying alternative methods and people that would not get me in contact with their "critical response team".
It's unfortunate that a company conducts themselves in this manner and it takes a report to the BBB for them to take any action. I do not appreciate how they are trying to paint the picture that they take care of their customers and honor guidelines on getting companies of getting up and running. The consistent ****** and Better Business Bureau reviews have common themes of lack of support or contact. They obviously need the cancelation fee more than I do due to the poor service they provide their customers and I'm sure there will be a lot more cancelations from customers that were promised a great product and were ultimately disappointed on delivery as I was.
Regards,
****** ******
Initial Complaint
Date:05/31/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was never informed at any junction that I was on a 4-day payroll, and neither sales nor the implementation specialist advised that. They knew that I needed to have a pay date before the 1st of June. I processed payroll on 5/30; the implementation specialist approved it but never explained that it was getting checks. I found no one paid this morning. I looked through my spam folder, and UPS sent a tracking number, but the checks are now stolen. a
One employee quit this morning for not getting paid, two more staff are refusing to take the business trip I am on for the client, and we will lose our biggest client.
I was told they would get me a same-day ACH, but now they're dancing with that, giving me some off-brand reason why they can't, when I was advised that would be the solution. I am beyond words, and I've lost my entire company simply by doing business with you guys.Business Response
Date: 06/04/2024
Our team has contacted the company to let them know we not able to service them as a client at this timeInitial Complaint
Date:05/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been attempting to close my account for almost a month because Paycor miscalculated both my Worker's Comp rate and my Re-Employment taxes. I changed Payroll companies to have an audit done and to find a better qualified company to handle my payroll needs. Now Paycor refuse to close my account and they are claiming that their systems are down, and they cannot process my closure request. I cannot close my account until their systems are working, and I cannot stop them from charging me the monthly fee while I am waiting indefinitely. This seems unfair.
My closure confirmation is ********.Business Response
Date: 05/31/2024
We apologize for any inconvenience you may have experienced during the account closure process. We understand your frustration and would like to inform you that your account has been successfully closed as of 5/30. We apologize for any miscommunication regarding our system downtime.Initial Complaint
Date:05/14/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I've been trying for over 2 years to have my account updated and have my FEIN corrected. I've spoken to countless service reps and every time I call I get a different representative. You can never call your account representative directly. They may email you, but to try and contact them over the phone is virtually impossible. They say they're going to call back and then never do. I was told I was going to get a refund of at least 3100 and then I was told that that person wasn't authorized to give me the refund. Because it's taken over 2 years to have this issue resolved I've had to keep 2 accounts open and been double billed and was billed for corrections that if my account was corrected or had one contact or account rep then this problem could have and should have been resolved over a year ago.Business Response
Date: 05/20/2024
We apologize for the inconvenience you have faced regarding the update of your account and the correction of your FEIN. An adjustment is being created to address your concerns, and a customer service manager has been in contact with you to answer any questions you may have. We understand the frustration caused by the lack of consistent communication and unauthorized refund promises. We appreciate your feedback and will use it to improve our processes. Thank you for your patience and understanding.Initial Complaint
Date:05/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Paycor decided to charge a $133.92 account closure convenience fee for ***** *** ***. When I signed up for the payroll services from Paycor, this fee was not disclosed and is illegitimate. I can't believe this company charged this amount to cease doing business with them.Business Response
Date: 05/17/2024
Thank you for bringing this matter to our attention. We understand your concerns regarding the unexpected account closure convenience fee charged to ***** *** ***. We apologize for any inconvenience this may have caused.
We would like to assure you that our team is actively researching the issue to gain a better understanding of the situation. Our critical response manager has already reached out to you to discuss the matter further and work towards a resolution that meets your expectations.
We appreciate your cooperation and patience as we work to address this matter promptly. Should you have any additional questions or concerns, please do not hesitate to reach out to our team.
Customer Answer
Date: 05/23/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below. The business said that they would investigate the matter more fully, but I have not received anything further since this last message. They are simply kicking the can down the road.
Regards,
***** ******Business Response
Date: 06/11/2024
Thank you for your continued patience. We apologize for any confusion or frustration caused by the delay in our response. We understand that you feel we are not addressing your concerns adequately.
After thoroughly investigating the matter with our internal teams, we have confirmed that the charges you received are valid. According to our records, in order to avoid the Early Termination Convenience Fee, it is required to provide 30 days written notice prior to your last check date. Based on the information you provided, your account closure form was submitted through the Paycor Support Center on 3/13/2024, with a final check date of 9/28/2023. This would have required the account closure request to be submitted by 8/27/2023.
To provide further clarification, our critical response team has email you a link to our FAQ page that outlines the account closure process, as well as a screenshot of the confirmation email you received once your account was closed. You can find this information at ****************
Additionally, our team has emailed screenshots from your terms and conditions that highlight the 30-day notice requirement and miscellaneous fees for your reference.
We understand that this may not be the resolution you were hoping for, but we assure you that we have thoroughly reviewed your case and have provided the necessary information based on our findings. If you have any further questions or require additional support, please do not hesitate to reach out to your critical response consultant directly.
Initial Complaint
Date:05/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Paycor continues to bill ******** ***** *** for payroll services that was discontinued in December 2023. I was charged a service fee for January 2024 ($193.), February 2024 ($218.), and March 2024 ($195.) and there was no service provided. In addition they are billing me for $195. for April 2024. I spoke with a representative and completed the process to discontinue service. Total amount to be refunded is $606.00Business Response
Date: 05/10/2024
Thank you for bringing your concerns to our attention. We understand that you have experienced issues with billing for payroll services that were discontinued in December 2023. We apologize for any inconvenience this may have caused.
In regard to the service fees charged for January 2024 ($193.), February 2024 ($218.), and March 2024 ($195.), we understand that no service was provided during this period. However, we do require a 60-day notice for account closure. Additionally, there is an account closure fee associated with discontinuing services, which is what you were charged for. We apologize if this was not clearly communicated to you during the process.
Our critical response team has made multiple attempts to reach out to you in order to discuss and explain the situation further. However, we have not received any response from you. We are committed to resolving this matter and ensuring your satisfaction.
We value your business and want to ensure that we rectify this situation to your satisfaction. Please contact our customer support team at your earliest convenience, so that we can further assist you if needed.
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