Complaints

This profile includes complaints for Paycor, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Paycor, Inc.

  4811 Montgomery Rd Cincinnati, OH 45212-2163

  
• 

  Paycor, Inc.

  2851 Charlevoix Dr SE STE 210 Grand Rapids, MI 49546

• 

  Paycor

  11405 N Pennsylvania Street #100 Carmel, IN 46032

• 

  Paycor

  305 N Hurstbourne Pkwy Ste 115 Louisville, KY 40222

• 

  Paycor

  1801 West End Ave Ste 920 Nashville, TN 37203

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to deactivate my company's payroll account with Paycor since mid-March. I have contacted our original salesperson (see upload). I have tried to email their account deactivation email, but the email gets blocked (see upload). It is impossible to use the deactivation procedure they require; I receive an error message (see upload). I continue to receive full invoices for over $800 per month (April and May, see uploads) for services they have not provided (as we have switched to a different payroll company in early March). Our payment agreement with Paycor is ACH-based, so they continue to withdraw their fees, now without our consent. I will also be contacting our bank to see whether those ACH withdrawals can be blocked.

  

  Business Response

  Date: 05/07/2024

  Thank you for bringing this matter to our attention. We apologize for any inconvenience caused during the account closure process. Our team has reached out to you via email to assist you with closing your account. Please check your inbox, including your spam or junk folder, for our message. We are committed to resolving this issue and ensuring a smooth account closure for you. If you have any further questions or concerns, please do not hesitate to reach out to us.

  Customer Answer

  Date: 05/07/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me IF PAYCOR ACCEPTS MY ORIGINAL DEACTIVATION NOTIFICATION AND DOES NOT IMPOSE ANY FUTURE CHARGES AGAINST MY ACCOUNT.
  
  
  
  Regards,
  
  
  
  ***** ******
  

• Initial Complaint

  Date:04/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted Paycor since March 2024 amd jo resolution. The company has done this many times. I have multiple emails with no response from the payroll services company.
  
  I am writing to lodge a formal complaint against Paycor, a payroll and HR services provider, due to what I believe to be predatory practices that have adversely impacted my business, *** ********** ******* ****. This complaint arises from a series of troubling events concerning unauthorized charges and poor customer service, which I have attempted to resolve through direct communication with the company to no avail.
  
  My business relationship with Paycor has significantly deteriorated since the departure of a key contact, Joe K***. Subsequent support from Paycor has been severely lacking, leading to direct financial harm and operational disruption. Specifically, Paycor has levied unauthorized charges totaling $7,252.49 against an inactive account under my business's name, purportedly for implementation fees that were neither disclosed nor agreed upon. This account, identified by client ID 158441, was set up as a holding account for a planned expansion and had no active transactions that would justify such fees.
  
  Despite repeated efforts to address and resolve these issues through Paycor's customer service channels, my concerns have been met with either inadequate responses or complete disregard. The invoices presented by Paycor as justification for the charges contradict previous billing statements, showing zero balance due to the account's inactive status. These actions, I believe, demonstrate a pattern of deceptive billing practices and a lack of transparency that is harmful to clients.
  
  I have copies of all relevant communications with Paycor, including email exchanges and the disputed invoices, as well as evidence of my initial payment confirmations and account status updates. These documents corroborate the sequence of events as described and underscore the baselessness of the charges applied to my accounts.
  
  Given these circumstances, I am seeking your office's assistance in investigating these practices by Paycor. I believe that a thorough review of their billing and customer service practices will reveal systemic issues that potentially affect many other clients besides my enterprise. My goals in filing this complaint are to secure a full refund of the unauthorized charges and to ensure that Paycor adopts more ethical and transparent practices moving forward.
  
  Thank you for your attention to this urgent matter. I am hopeful that with your intervention, a fair resolution can be achieved, and further harm to other businesses can be prevented.
  
  Sincerely,
  
  ***** *********
  Founder
  *** ********** ******* ****

  

  Business Response

  Date: 05/01/2024

  Thank you for bringing your concerns regarding Paycor to our attention. We understand that you feel you have experienced unauthorized charges and poor customer service, which have negatively impacted your business. We apologize for any inconvenience this may have caused you.

  Regarding the charges, Paycor has a policy in place for an Implementation Recovery Fee, which is applicable in certain circumstances as outlined in the agreement (attached). This fee is defined as one-half (50%) of the Annualized Contract Value of the CSA (Client Service Agreement), less any billed service charges (setup fees excluded). In your case, the fee amount on the CSA was $13,353.25, and half of that amount was billed to your account.

  Paycor's implementation fee policy states that any Implementation Fees paid by clients do not fully cover the cost of onboarding into Paycor systems. Therefore, an Implementation Recovery Fee is charged as consideration for the onboarding efforts in certain situations, such as when the client does not commence processing payroll within six months of the effective date of the agreement, requests to terminate the agreement prior to the first payroll run date, or fails to reasonably participate or cooperate with Paycor's implementation of the services.

  We have thoroughly reviewed your account and found these fees as valid.

  We understand that you have attempted to resolve these issues through direct communication with Paycor but have not received a satisfactory response. We apologize for any lack of response or inadequate support you may have experienced and will take this feedback to our team.

  If you have any further questions or concerns, please feel free to reach out to us. We are here to assist you.

  Customer Answer

  Date: 05/01/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  

  Thank you for your response regarding the issues I have raised about unauthorized charges and the overall customer service experience with Paycor. While I appreciate your effort to clarify the situation, there remain critical discrepancies and legal concerns that need addressing.
  
  Your explanation references an Implementation Recovery Fee based on the terms of the Client Service Agreement (CSA). However, it is essential to highlight that the application of such fees in my case contravenes the explicit assurances provided by your representatives that the inactive account, intended for a future daycare expansion, would incur no charges due to its dormant status. This account had no active transactions, and consistent monthly invoices with zero balances confirm this status. The sudden imposition of a substantial fee, therefore, appears not only unfounded but also unauthorized.
  
  Moreover, your response does not address the fundamental issue of funds being removed from another active business account without my consent to cover these unexpected charges. Legally, this action is questionable as it involves accessing funds from Company A (*** ********** ******* ****) to settle alleged obligations of Company B (*** ********** ******* ** ****), which are distinct entities. Such actions raise severe legal and ethical concerns, particularly regarding the right to access and withdraw funds without explicit owner approval.
  
  The lack of timely and effective communication exacerbates this situation. It took 26 attempts and a public appeal via Twitter to elicit a response from Paycor, a delay that is unacceptable and has compounded the financial pressures on my business. The unilateral decision to close my account and modify the final invoice to include these disputed charges, without any prior discussion or consent, further underscores a lack of transparency and due process.
  
  Given these unresolved issues, I must insist on a complete reversal of the $7,300 taken from my account. Additionally, I request a detailed justification for each charge, including documentary evidence of any agreement on my part to these specific fees under the terms outlined.
  
  As stated in my previous communications, I am preparing to file a formal complaint with the Federal Trade Commission (FTC) due to these unresolved issues and the broader implications for other businesses that might be similarly affected.
  
  Please treat this matter with the urgency and seriousness it warrants. I am prepared to take further steps to ensure a fair resolution, including legal action if necessary. I look forward to your prompt and detailed response.
  
  Thank you for your attention to this critical matter.

   

  
  Regards,
  
  
  
  ***** *********
  
  

  

  Business Response

  Date: 05/07/2024

  Our legal team will be in contact with the client's legal team to resolve this issue

  Customer Answer

  Date: 05/07/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ***** *********
  

  Customer Answer

  Date: 05/08/2024

  What next steps are needed to proceed? Will my complaint against Paycor be made public? What will be displayed?

  

  Business Response

  Date: 05/14/2024

  Our critical response team has reached out with next steps.

  Customer Answer

  Date: 05/14/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below. Will the complaint be made public?
  
  
  Regards,
  
  
  
  ***** *********
  

  Customer Answer

  Date: 05/15/2024

  At this point, can I provide the complaint I want posted regarding Paycor to be public?

  Customer Answer

  Date: 05/16/2024

  This issue has not been resolved by the business they are now trying to intimidate me with legal actions to scare off a small business owner in childcare they know does not have the means to go through litigation. I would like BBB to please continue advocating on my behalf.

  

  Business Response

  Date: 05/27/2024

  Our critical response team continues to work with the client. 

  Customer Answer

  Date: 06/03/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ***** *********
  

  Customer Answer

  Date: 06/04/2024

  What should I do now? The issue has not been resolved.

  

  Business Response

  Date: 06/11/2024

  Our legal team is working directly with your attorney. 

• Initial Complaint

  Date:04/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paycor took over our prior payroll company (*******) in July of 2023.
  During the setup process, Paycor entered one of our employees draw as non-taxable.
  This was an error on Paycor's side. We didn't notice it until we received the 2023 W2s.
  We have been trying to get the W2 corrected since 2/7/24. I have called customer service to request help to get this corrected ever since, I cannot seem to speak with anybody of authority.
  I have had numerous calls with customer service saying they are going to correct it. Either nothing is done, or it is not done correctly. They are charging us fees for their mistake.
  The big issue is getting my employees W2 corrected, he has already missed the April 15th filling deadline and has had to file an extension.
  I do not see an end to this, and our company and employee is stuck.

  

  Business Response

  Date: 04/26/2024

  Thank you for bringing this matter to our attention.  Our critical response team has been actively working to address this issue and we understand the urgency in getting the W2 corrected. We have a meeting scheduled with you later today to discuss the situation and find a resolution. We apologize for any inconvenience caused and we are committed to rectifying this issue as soon as possible. Thank you for your patience and understanding.

• Initial Complaint

  Date:04/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been unable to close my Paycor account for 4 months. I havent used this service January but Paycor is not letting me cancel my account and continues to keep billing my card. I am a sole business owner, I made the account myself and I keep being told I need to file a closure form but I dont have access to the closure form from my login. I feel this whole thing is a scam to keep billing me for a company that isnt even open anymore. I have sent emails. sent messages and called, and every single time I get told to fill out the closure form which I dont have access too, then they proceed to charge me. I want to warn everyone to stay far away from this company and use Paychex or ADP, I used both for years and never ran into ANY issues like this.

  

  Business Response

  Date: 04/15/2024

  Please see below email that was sent to client on 3/26. We will need to completed form sent back to the email before the account can be closed:
  
  Hello,
  Following up with you regarding your request to close your account. To date, we have not received online your submission to close. If you would still like to move forward, we will need the following information below:
  If you could please review and reply with the missing information below:
  What is/will be your last check date with Paycor:
  Based on your last check date, do you need Paycor to prepare W2s?
  **Should Paycor note your returns as ‘final’ with the agencies (see note for explanation)?
  If you previously submitted written notification to close this ID, please provide that date:
  Reason for Leaving:
  New payroll provider (if applicable):
  **Note- Typically, with a business closure, Sale or FEIN Change we would prepare your tax packet with your 941 returns marked as finalized (closed out) and generate any W2's if YTD wages are present. We would provide you with a link to taxing agencies so you can finalize with them directly.
  Paycor will continue to invoice and debit any fees using the current banking information on file. If you are requesting to close your account without providing the required notice per our Terms and Conditions, an Account Closure Convenience Fee will be charged. The Account Closure Convenience Fee is an average of your prior 3 invoices and will be charged in addition to your final months invoice. Paycor will continue to deliver reports, final invoices, tax refunds, and W2 items to the address on file. Please contact Paycor at [email protected] if you need to make any updates to your loss request prior to the last check date.
  You will lose all access to the Paycor system and all services when the account closure is completed. We also acknowledge that access to your data is important to you. You will be granted read only access to the Online Reporting, employee profiles and Reports and Analytics (if applicable) for 60 days. Employees with active logins at the time of closure will also be able to view their profiles. If after the 60 days, you want to extend that level of access, attached you will find an extended access form to submit to [email protected] for a quote.
  Regards,
  Paycor Offboarding Team

• Initial Complaint

  Date:04/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We received our employees W-2 and noticed that the wages reported were incorrect. I contacted Paycor to make them aware and requested that they send a new one. Today is April 12 and we have still not received a corrected W-2.

  

  Business Response

  Date: 04/18/2024

  Thank you for bringing this issue to our attention. We apologize for the delay in providing you with a corrected W-2 form. Our team has reviewed your case and would like to provide you with an update on the progress we have made thus far.

  On April 18th, we opened a case (***********) with our Payroll Support team to perform the necessary adjustments to rectify the incorrect wages reported on your employees' W-2 forms. We are actively working on resolving this issue and ensuring that accurate information is reflected on the corrected W-2 forms.
  

  On April 17th, we attempted to reach out to you via phone and left a voicemail. Additionally, we have sent you an email with further information regarding the steps we are taking to address this matter. We have received written confirmation from our implementation team that they will cover the $1040 of adjustments required. Furthermore, we will also be entering a $500 credit to cover the remainder of the costs associated with this correction.
  

  We apologize for any inconvenience caused by the delay in communication and the issuance of the corrected W-2 forms. Our team is committed to resolving this issue promptly and ensuring that you receive the accurate and updated documents as soon as possible.
  

  We appreciate your patience and understanding as we work towards a resolution. If you have any further questions or require additional assistance, please do not hesitate to reach out to our team.

• Initial Complaint

  Date:04/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Where to begin. Initially starting with Paycor I was charged twice for the set up fee of $52.77 03/29/2023 and 04/05/2023. After bringing this up a few times with customer service/billing I still have not been refunded.
  Now the bigger issue is that Paycor customer service seems helpful until they don't stand behind their advice. After setting up State tax codes with Paycor in the company and employee level (case ********), I received the Q4 report showing no taxable wages to those states. Their notes aren't complete to show what was discussed, I have called customer support regarding each setting up each new state. After contacting Paycor several times, I have not been able to speak to anyone to review what happened. Customer service continues to say "I understand your frustration" or another scripted empathic saying. A tax Service rep stated "I reviewed the information you provided and the information on your account again. I will be honest with you, I am not sure what happened here either. I am able to confirm that the tax codes were active when the employees were active in their respective states. In fact, it appears you did not set the codes to inactive until 2/15/24." This was because one Paycor rep said the tax codes weren't active at the time of Payroll. Every time I speak with someone it is different information and no one can assist with reason of this issue. I am going in circles to contact anyone who actually knows what happened. Paycor customer service has voided the pay runs and then were "processed" without proper changes; now my reports for Q4 don't align with prior wages nor what needs to be corrected.
  My only resolution I have been given is to sign an acceptance letter and accept associated fees to open my books without any clarification of this matter. These fees would be around $4,000.
  
  Paycor has Compliance warnings related to taxes; you would think a warning would arise if such an important tax issue was incorrect.

  

  Business Response

  Date: 04/18/2024

  Thank you for your response. We apologize for any confusion caused by our previous message. We understand that you have concerns regarding the $350.00 tax exception filing fee, and we would like to provide further clarification.
  The tax exception filing fee is charged when an exception is required to successfully file an original tax return due to client tax correction. This fee covers the administrative costs associated with processing the exception and ensuring accurate tax filings. However, it is important to note that any penalties, interest, or other fees imposed by the taxing jurisdiction are not covered by this charge, and the client is responsible for paying those fees directly to the taxing authority.
  We apologize for any misunderstanding or inconvenience caused by our previous response. Our team is committed to addressing your concerns and providing you with the necessary information and support to resolve any outstanding tax issues.
  We appreciate your patience and understanding as we work towards a resolution. If you have any further questions or require additional assistance, please do not hesitate to reach out to our team.

  Customer Answer

  Date: 04/19/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  

  Response from Paycor is not related to the issue I'm trying to resolve. The case ******** is what Paycor has responded to and that has been answered through an email previously.

  . After submitting the BBB complaint, Paycor responded the next day and said they will correct these issues for Q4 non-billable. No explanation to how it happened, but hoping this will be resolved soon so my employees can receive W-2c. 

  
  Regards,
  
  
  
  ***** ******
  
  

  

  Business Response

  Date: 04/26/2024

  Thank you for bringing this matter to our attention. Our critical response team has been in contact with you regarding the issues you have raised. We apologize for any confusion caused by the setup fee charges. Regarding the state tax codes, we understand your frustration and we apologize for any confusion caused by the different information provided by our representatives. We are actively investigating the issue and working towards a resolution. Our estimated date for the corrected W2Cs is 4/30. We appreciate your patience and understanding as we work to rectify the situation. If you have any further concerns or questions, please do not hesitate to reach out to our critical response team.

• Initial Complaint

  Date:04/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We engaged Paycor to provide payroll services for my company, ** ****** ********* ***** - and at the end of the year decided the service was inferior to our previous manual processes and moved to ***. At the end of the year we requested to terminate our service and requested copies of all quarterly and annual reports after they were filed. We were also told that we would have access to our portal for 12 months following our termination date. Several filings and reports were incorrect and we continued to work with them until they were corrected, however we never received our reports as requested - even after several initial attempts. For months we were provided the run around on not having the ability to speak with someone directly and being made to make our requests via email which we did each month for over a year. They shut off our access to our portal and when we finally were able to engage someone in communication, they made us make the same request over 10 times, only to finally send us a bill for over $900 to access reports we were entitled to at no cost - stating we were now outside of the service period. I forwarded tons of emails where we had made the requests prior to termination, immediately following and for over a year since only to be put back in to a continuous service que loop where the process essentially started over each time we had feedback or contested their $900 invoice. To date we still do no have copies of our quarterly 941s, annual 940, and employee payroll data that we are entitled to.

  

  Business Response

  Date: 04/18/2024

  Thank you for bringing this matter to our attention. We apologize for any inconvenience you have experienced with our payroll services. Our team is currently researching the issue you have raised regarding the incorrect filings and reports, as well as the lack of access to your portal and requested documents.

  
  We understand the importance of timely and accurate reporting, and we are committed to resolving this matter promptly. A point of contact from our team has reached out to you to acknowledge your concerns and inform you that we are actively investigating the situation. We assure you that we will be reaching out to you again shortly to provide updates and work towards a resolution.

  
  Once again, we apologize for any frustration this has caused and appreciate your patience as we work to address your concerns. We value your business and are committed to ensuring your satisfaction.

• Initial Complaint

  Date:03/26/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was wrongfully charged a $50 fee for "missing tax IDs" (wrong municipality) on my invoices dated 9/1/23, 10/2/23, 11/1/23, D12/1/23, and 1/4/24. I reached out to multiple different contacts at Paycor during that time to attempt to resolve the situation. I first contact ***** on 9/6/23. On 9/18/23, ****** told me she had removed the wrong municipality and replaced it with the correct one. After I noticed it still wasn't right, my bank rep advised me to reach out to **, who created case #******** to investigate further. I never heard back. More recent case numbers include #******** and #********. I most recently spoke with ******, she said she would follow up with me but has not yet done so.

  

  Business Response

  Date: 04/02/2024

  Our team has resolved the issue as of 01/25 and has emailed the client on 4/1 to see if they have any additional questions without response. 

  

  Business Response

  Date: 04/08/2024

  Thank you for bringing this to our attention. We apologize for any confusion or miscommunication regarding your complaint. Our critical response team has approved a concession and has communicated this with you. We understand your concerns regarding the resolution and will ensure that the appropriate action is taken to address the issue. We apologize for any inconvenience caused by the timing of our response and appreciate your prompt reply. We are committed to resolving this issue to your satisfaction and appreciate your patience throughout this process.

  Customer Answer

  Date: 04/09/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********* and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ***** *****
  

• Initial Complaint

  Date:03/21/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was planning on using paycor for my business payroll, I got all the info to set up but my business dynamics have changed. Paycor decided to charge me 2255.19 and took it direct out of my account without authorization. I never did a payroll with paycor, I never set up a payroll with paycor and they took out more then it would of cost me to run a payroll with them for a full year. Paycor is a company with no ethics and will steal directly from your account.

  

  Business Response

  Date: 03/28/2024

  Our team has investigated this issue and will be in contact with the client shortly. 

  Customer Answer

  Date: 04/08/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  *** ****

  This has still not been addressed and I have not received a response from paycor yet about my refund.  
  
  

  

  Business Response

  Date: 04/13/2024

  Thank you for bringing this matter to our attention. We apologize for any inconvenience caused by the unauthorized charge from Paycor. We understand your frustration and would like to assure you that our team is currently investigating the issue.
  We take these matters very seriously and will be reaching out to you shortly to gather more information and resolve the situation. Our goal is to provide excellent service and ensure that our customers' needs are met.
  Once again, we apologize for any inconvenience caused and appreciate your patience as we work to resolve this matter. If you have any further questions or concerns, please do not hesitate to reach out to us.

  Customer Answer

  Date: 04/16/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.  The company has not resolved my compliant and I keep getting the run around from them every time I contact them.. Keep hearing that they are waiting for someone else.  This is unacceptable and I need this resolved asap.   Please advise me of the next steps I can take.   
  
  
  Regards,
  
  
  
  *** ****
  

  Customer Answer

  Date: 04/19/2024

  Problem:
  Paycor has withdrawn $2255.19 out of my business account for performing no services. I have been trying to resolve this for over a month and I get no responses and the run around from paycor employees. I need resolution asap. This is bad business and I have never dealt with a company so bad at communication in the last 30 plus years doing this. Charging me a implemenation fee on a service I never implemented, never logged in and never ran any payroll or given any employee info for payroll. This is a large corporation stealing from a small business making it hard to survive and they don't care.
  
  
  Desired Resolution:
  Refund

  

  Business Response

  Date: 04/22/2024

  Thank you for reaching out to us regarding your concerns with the charges made by Paycor. We understand your frustration and apologize for any inconvenience caused. We would like to provide you with Paycor's perspective on this matter.

  Upon reviewing your account, we found that the charges were related to an implementation fee for our services. While we acknowledge that you did not implement or use our services, it is important to note that the implementation fee is a one-time charge that covers the setup and configuration of your account, regardless of whether you actively use the services or not.

  Regarding your request for a refund, we apologize for any miscommunication or delays you may have experienced in our response. Our records indicate that we have been in contact with you regarding the refund process. However, we require signed agreements for the new Federal Employer Identification Number (FEIN) before we can proceed with the refund. Once these agreements are signed and returned to us, we will promptly credit the amount back to your business account.

  We understand the impact this situation may have on your business, and we assure you that we are committed to resolving this matter as quickly as possible. We apologize for any inconvenience caused during this process and appreciate your patience.

  If you have any further questions or concerns, please do not hesitate to contact our customer support team directly. We are here to assist you and ensure a satisfactory resolution.
  Thank you for bringing this matter to our attention.

  Customer Answer

  Date: 04/22/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

   

  Paycor is trying to blackmail me into signing up another business before refunding me for the stolen money they took out of my account.   They are offering me a refund based on getting new company to sign up instead, this is blackmail.  They stole money from the account for doing nothing.  I never did a payroll with them.  
  
  
  Regards,
  
  
  
  *** ****
  
  

  

  Business Response

  Date: 05/01/2024

  We would like to kindly remind you that, in order to credit the implementation recovery fee back to your account, we require the completion of the necessary paperwork for the other FEIN that was mentioned. Despite our best efforts, we regret to inform you that the approval for this request was unfortunately denied.

  Throughout the implementation process, your assigned Implementation Consultant and sales director made multiple attempts to contact you to collaborate and find a suitable solution. Regrettably, we did not receive a response from you during this crucial period.

  We understand that unforeseen circumstances may have contributed to the lack of communication, and we remain committed to assisting you in any way possible.

  Customer Answer

  Date: 05/01/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

   

  Paycor stole money from the company account for doing no service and they did not have authorized signatures from the company owners and checking account signers to do so.  No one ever asked the manager if he was authorized to sign up.  Now they are trying to  black mail the company into signing up a new business in order to get the stolen money put back into the company's account.   Paycor is blatantly trying to destroy a small struggling business.  The company gives the customers the run around time and time again pushing the blame on another department for not accepting refunding the stolen money.  This is unacceptable behavior and needs to be corrected asap.  I have consistently asked for someone to speak to and a legal department number and no one there will give up anything but a generic email.   I need bbb to assist me in this to correct this unacceptable business practice.  I will not accept anything else but a full refund asap.    
  
  
  Regards,
  
  
  
  *** ****
  
  

  

  Business Response

  Date: 05/07/2024

  We understand your frustration and apologize for any inconvenience caused. However, we have thoroughly reviewed the terms and agreements provided by our sales team, and no evidence of over-promising was found. Regarding the implementation recovery fee, it was acknowledged by you during the implementation process. Unfortunately, due to your unresponsiveness to our implementation team and lack of cooperation, the request to credit back the fee has been rejected twice and will not be approved. 

  We kindly request that we refrain from going back and forth on this matter.

  Customer Answer

  Date: 05/07/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  *** ****

   

   

  This response is a blatant lie and the contract is void.  First off they contract was not signed by an owner of the business.  Secondly the check was not filled out or signed by a person on the checking account.   Paycor never once asked who owned the business.  All they wanted was the quick sale and to make another small business suffer.  On top of everything they are now blackmailing us into signing another company up with them to get the refund.  This is so unprofessional that it is disgusting...  I keep trying to get someone to speak to on this matter and I constantly get the run around over and over again from them, the sales team blames the accounting department and everyone pushes the blame for no refund on another department.  This response is once again unacceptable and will not be tolerated.  I will not let this go until a full refund of the stolen money is returned.  

  

  Business Response

  Date: 05/13/2024

  We apologize for any inconvenience caused and understand your concerns. As a gesture of goodwill, we will be refunding $2,258.19, which will be processed and credited back to your original payment method by this Thursday, May 16th. We appreciate your patience and understanding throughout this process.

  Customer Answer

  Date: 05/14/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  *** ****
  

• Initial Complaint

  Date:03/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Taxes were paid late and incorrectly. They are a payroll service. I requested for them to pay the taxes asap. They say they are confused and do not understand what I want them to do. I get multiple answers on the reason for the taxes being paid late. They included employees that were not employees but temporary service employees and employees that didnt even work during that year let alone during the quarters report. We want them to PAY the taxes!!! Also, The payroll taxes on employees checks are incorrect. We want it fixed.

  

  Business Response

  Date: 03/25/2024

  Our team will be in contact with the client to work towards a resolution. 

  Customer Answer

  Date: 03/27/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ****** ******
  

  Customer Answer

  Date: 03/27/2024

  The $23,430.32 payroll tax money was taken from our account last wed.  The money still has not been submitted to the **** as of 20 min ago today.  Our employees can not receive partial unemployment funds until the taxes are paid.  We have over 100 people waiting on their money.

  

  Business Response

  Date: 03/28/2024

  Please see below for resolution:
  
  -The notice was caused by the client due to invalid SSNs for their employees, and was not a Paycor error
  -The client authorized the total due for penalties and interest ($23,430.32) on 3/20
  -Client was advised same day that the payment was being drafted and was scheduled to be sent to the agency with a 3/27 effective date
  -Client responded stating it needed to be made the same day, and was advised the following by the tax specialist: "There is a 5 business day processing period through our system to allow for the impound, the guarantee of funds and the processing of the payment from Paycor to the agency."
  -Tax manager engaged the client on 3/22 to reiterate the process and timing of the funds being sent to the agency
  -Client followed up with tax today 3/27 requesting proof that the payment was submitted to the agency, and the tax specialist responded providing the proof of payment
  -The tax specialist has also reached out to the agency, and the payment is still being processed. They will be following up with t

  Customer Answer

  Date: 03/29/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ****** ******