Reviews
This profile includes reviews for Paycor, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 171 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromAustin A
Date: 12/25/2022
1 starAustin A
Date: 12/25/2022
Absolutely awful company. They texted me four times over several hours in Christmas morning between 3 and 5 am about something that happened on 10/26
Paycor, Inc.
Date: 12/30/2022
Hello ******, I am very sorry to hear that you were bothered on Christmas. As we were closed on the 25th, this must have been an automatic notification. If you would like to unsubscribe, please log into the platform to edit your notification settings. If you have any other concerns, please feel free to contact your service team.Review fromKendal H
Date: 12/05/2022
5 starsKendal H
Date: 12/05/2022
Great platform, we really love their payroll and talent acquisition. No problems so far.Paycor, Inc.
Date: 12/06/2022
We appreciate your business and review ******!Review fromAdrienne W
Date: 11/30/2022
2 starsAdrienne W
Date: 11/30/2022
5 years ago i was referred by my bank and I paid $79 monthly for their minimum services with no serious issues. Every year they increased just by a few dollars and it seemed ok since I do understand the state of our economy but then, This past October they raised their rates with no warning to $250. This is very hard on a small business and no regards to how a small business budgets especially coming out of a pandemic. When I asked for clarification they simply said we decided to bundle everyone’s accounts.. no breakdown and no warning.
They offered a plan today at $99 +$5 per employee which would end up costing me about the same @$250. This is the basic plan of just direct deposit? Again we are a very small business and max our monthly employee compensation between $2,500-3k
I’m furious over the 150% increase without the opportunity to close my account.
Getting out of their services is an even bigger headache then I ever anticipated. I’ve done my research and there are other options with better rates and better customer communication.
This is why so many people opt to use ***** or ***** to pay their employees and prefer the pain of handling their own book keeping.Paycor, Inc.
Date: 11/30/2022
Hello ********, thank you for taking the time to offer your feedback. I took a look and saw that this price increase was communicated with the primary contact on your account as well as a breakdown of fees 30+ days before the increase. If the primary contact on the account needs to be changed to you, please contact our service team and we will be happy to make this update. Unfortunately, the current pricing model you had has expired and the new subscription pricing has been set. We are unable to make adjustments to this new pricing. This new pricing model has many products and services you can take advantage of. You can leverage these products after logging in to Get Help and locate the My Bundle module. You will also have the peace of mind knowing exactly what your payroll costs will be each month. If you need a breakdown of the new fees and features, we have this available and would be happy to send it to you.Review fromLinda T
Date: 11/23/2022
4 starsLinda T
Date: 11/23/2022
Very happy my organization uses Paycor, we are a small/medium client and just needed some help with payroll, but Paycor ended up helping us with a lot more when we started using talent development. I also really like how they helped to make sure we were taxing our employees correctly, especially those working out of state remotely. The system is very intuitive, but they also have lots of resources to help out. My only complaint is that their reporting could be a bit more robust. As my company grows, I hope Paycor continues to invest in upgrades and new features!Paycor, Inc.
Date: 11/28/2022
*****, thank you for letting us know how Paycor is assisting with your talent development and tax needs! We were delighted that you noted how intuitive the system is, as that is something we strive for. We want to empower leaders to spend more time with their people and less on administrative tasks! Your feedback has been shared with the team.Review fromKristina S
Date: 10/19/2022
1 starKristina S
Date: 10/19/2022
Far below average all the way around. We canceled service with Paycor the end of 2021, They filed 1st Qtr Taxes (as zeros) which threw a wrench in the correct filing of our taxes by our new payroll company. They continued to withdraw service/processing fees from on of our companies FOR EIGHT MONTHS and we have yet to see a refund. Service tickets are never answered. Speaking to a human is out of the question and if you are lucky enough to get one on the line, they can never help ad they tell you it will be resolved in 8-10 weeks. Emails are bounced with an out of office response. Not really sure if anyone even works there. They do not know the difference in a Roth and 401k deferral. Actually put deferrals in Match. Was never able to deduct PTO from Wages. Nothing ever calculated. Most horrible company I have ever dealt with. Save your money - do not sign with this company.Paycor, Inc.
Date: 10/31/2022
Hello ********, I have spoken with our tax team who let me know that the reason we filed is because of the lost effective date and quarter responsibility entered for your company on your end of service agreement. I also see that our service team has made you aware that your new provider would need to be the one to correct this as Paycor would not have the accurate totals. One of our guiding principles is to put our customers first, so please know we take this seriously. If you have any unresolved issues, please reach out to the service team, as we are happy to help!Review fromDave M
Date: 10/11/2022
1 starDave M
Date: 10/11/2022
I cannot imagine getting worse customer service anywhere else. I hired them to do my payroll and right off the start as soon as I signed up all communication stopped. The worst salesman I've ever dealt with, *************************** just wanted to sign me up and then let me suffer through one problem after another. I had reached out to him on multiple occasions with no response. Once you sign up you are on your own! They claim that they take care of everything but let me tell you it's a full-time job making sure they do anything. I called because they messed up my payroll and was on hold for 58 minutes until I talked with someone. If you think that hiring them will save time, no, just the opposite.Paycor, Inc.
Date: 10/20/2022
Hello *****, thank you for taking the time to leave us a review and offer your feedback. We apologize that you have not been receiving the level of support you expect to receive from Paycor. One of our guiding principles is to put our customers first, so please know we take this seriously. I took a look into your account, and I see you have made 2 calls into our service line since you went through implementation and the issues were resolved quickly by our support team. If you are still experiencing issues, please email me at **************************************************** as I want to personally make sure that you are taken care of.Review fromGregory J
Date: 10/10/2022
4 starsGregory J
Date: 10/10/2022
We have been with Paycor for a few years now and they have been great to work with. I really enjoy all of the new features they are coming out with, and I've never had an issue with my payroll. They also have a great help center with training so I don't need to call in to figure out how to use anything. My only complaint was that it seemed like they were going through some staffing issues in customer service. It takes a lot less time to get someone on the phone than it did last year, however its hit or miss if you get someone that really knows what they are doing. I will say they're always good at getting back to me even if they don't know the answer right away on the call.Paycor, Inc.
Date: 10/11/2022
Hello ****, we really appreciate your review! We pride ourselves on empowering front line leaders, so it's great to hear how much you like our help center and new features. We look forward to continuing to serve you and your organization!Review fromBrandon S
Date: 10/07/2022
1 starBrandon S
Date: 10/07/2022
We've been with Paycor for a few years and I've never been impressed with anything they do. Initially we just had problems getting support. We'd submit a ticket and if they responded it would usually take a few weeks. On several occasions I didn't receive a response at all.Over the past year they started making billing mistakes every few billing cycles. Often times it was an incorrectly applied ancillary fee, and we had to expend a lot of time and effort to get the fees refunded. I believe we only got one or two of them credited, for the others nobody ever responded to our support requests.Until now I haven't been a fan of Paycor but I tolerated them. However, their recent price increase was the last straw for us. I was only made aware of the increase when I received a random unexpected invoice. This invoice has different charges and amounts than our typical invoice. So I submitted a support ticket assuming it was an erroneous invoice. Nope, not the case. I received a response three days later about the price changes, which they claim to have notified me on 9/1. First, I am OCD about communications, I would never have missed such a notification. Second, a month is NOT sufficient as there is no way to switch providers in that timeframe. Switching payroll providers is a cumbersome task and requires months of planning. Especially in our case since we also use their time and attendance features. Bottom line, Paycor knows that they can push the boundaries of customer relationships because it is difficult and time consuming to switch providers. I wish my company never decided to switch to Paycor in the first place. And now I get to spend my valuable time researching other payroll providers, and eventually dealing with the process of making the change. But it will happen, because Paycor doesn't deserve my business.Paycor, Inc.
Date: 10/10/2022
Hello *******, I would first like to apologize that you have not been experiencing the level of support Paycor has committed to delivering. We continue to invest in customer experience and make optimizations to our service model so that we can consistently deliver excellent customer service. I have alerted management about your account and a specialist will be reaching out shortly!Review fromJ. A.
Date: 10/06/2022
1 starJ. A.
Date: 10/06/2022
I dont k or how this company earns an A+If I could give a negative I would. Absolutely the worst business decision I have ever made to switch to this abhorrent excuse for a payroll company.Everything you have read in the other negative reviews is spot on.This is a company with zero Ethics, a fondness for undisclosed fees that kill your budget, no ability to resolve customer concerns, great ability to punt you from one department to another where you just sit and wait for them to call you as you cannot call them, and access to your bank account! Buyer Beware!!!!! They are great at sales and nothing else.Horrible experience from Day 1 and I cant get out!! Im a prisoner of Paycor.Paycor, Inc.
Date: 10/07/2022
Hello and thank you for taking the time to leave your feedback. We apologize that you have not been receiving level of support you expect to receive from Paycor, and it is not the level we have committed to deliver. We are continuing to make optimizations to our service model and invest in our customer experience to ensure we are consistently delivering the highest level of customer service. If you are open to expanding on your review, please email ***************************************************** We take your feedback extremely seriously and would appreciate the opportunity to correct this.J. A.
Date: 10/12/2022
Well, I received your response and immediately sent an email to Paycor listens as instructed.Not surprised to report that I have not heard back from a single person!Review fromKevin B
Date: 09/14/2022
5 starsKevin B
Date: 09/14/2022
Paycor has been a game changer for my company ever since implementation. I love how user friendly it is and how its set up to work with minimal effort or support. Its saved us tons of time when it comes to tracking PTO and requests off. Easy to see my paystub and performance evaluations etc all in one place! Great product!Paycor, Inc.
Date: 10/04/2022
Hello *****, thank you for the 5 star review! We are thrilled to hear about the great experience you've had with implementation and how much time you've saved. We look forward to continuing to serve you and your organization!
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.