Reviews

This profile includes reviews for Paycor, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Paycor, Inc. has 14 locations, listed below.

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  Paycor, Inc.

  4811 Montgomery Rd Cincinnati, OH 45212-2163

  
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  Paycor, Inc.

  7692 Angel Dr NW North Canton, OH 44720

• 

  Paycor, Inc.

  10550 Deerwood Park Blvd Ste 306 Jacksonville, FL 32256

• 

  Paycor Chicago

  125 S Wacker Dr # 1510 Chicago, IL 60606

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  Paycor Payroll

  8050 Marshall Dr Ste 100 Overland Park, KS 66214

Review Details

• Review fromJ. F.

  Date: 02/17/2023

  1 star

  J. F.

  Date: 02/17/2023

  This company made a huge 23K error on my husband's W2. His employers rep has reached out to them multiple times. He was told he would have his corrected W2 by today, 2/17/2022 and of course, nothing. Phone calls and emails made today have gone unanswered as of this writing. My husband's identity had been previously compromised and he had to unfreeze his credit lines so we could file our taxes. Our tax accountant pointed out the huge error, and my husband has been trying to get it fixed ever since. I'm so upset, because we are in limbo in waiting to do our taxes, and to receive our much needed refund and now we have no idea when it will be fixed! What is wrong with this company? DO NOT USE THIS CO. FOR YOUR PLACE OF BUSINESS.
  

  Paycor, Inc.

  Date: 02/20/2023

  Hello ******, as we spoke about over ******** messenger, we are unable to provide sensitive information to unauthorized contacts. Paycor is not a legal tax advisor, which means it is the client's responsibility to correctly withhold taxes from their employees. We will be more than happy to speak with an authorized contact from your husband's company in order to help them correct their error and issue a new W2.

  J. F.

  Date: 02/23/2023

  The issue has finally been corrected thank you.

• Review fromH.S.

  Date: 02/13/2023

  1 star

  H.S.

  Date: 02/13/2023

  If I could give this company zero stars I would. Mirroring other reviews, sales team promised dedicated service model and during implementation got a bait-and-switch to a call center that is worthless. No one knows anything, takes forever to get any resolution on issues. Currently working through a 401K reporting issue that I put a ticket in for almost a month ago. Called multiple times and after being told "it's being worked on" "it would take 3-5 more days to get fixed" I was told today that it JUST GOT ASSIGNED to someone today to work on and no one has in fact been working on it for the past month - so in fact Paycor's CS team has been lying to me for almost 4 weeks.
  

  Paycor, Inc.

  Date: 02/14/2023

  I would like to thank you for sharing your experience. It's disappointing to hear that your 401K reporting issue has been unresolved for almost a month, and that you have been given inconsistent information about the status of your ticket. It's understandable that you feel frustrated and that you don't feel that you've been given the level of service that you were promised. I took a look at your specific case, and it appears that our service team was able to get in contact with you already today. If you have any further questions about this, please reach out to your dedicated EDI specialist, ******, and she will be more than happy to assist!

  H.S.

  Date: 02/17/2023

  Hi, Thanks for the update. I did speak with the specialist, and I was told my issue had to be sent to yet another team and that I would receive an update the next day on my case. I am still waiting for that update 3 days later. I'm tired of being told things by your CS team that are misleading.

• Review fromL. P.

  Date: 02/09/2023

  1 star

  L. P.

  Date: 02/09/2023

  This company is useless have been trying to cancel payroll with this company since prior to 01/23/2023 and they are still debited my account after I told them they were NOT authorized. Their fees are out of control . From $85.40 in October 2022 to November 2023 to $150.00. They nickel and dime you for everything worse than the cable company. STOP going in to my bank account and stealing funds.
  

  Paycor, Inc.

  Date: 02/13/2023

  We apologize for the inconvenience and frustration you have experienced while trying to cancel your payroll with Paycor. We take your concerns very seriously and would like to investigate the situation further. I have escalated your account and a specialist will be reaching out shortly.

  L. P.

  Date: 02/14/2023

  this company is horrible nothing but excuse after excuse for their shortcomings. Took money from my account after I told them not to.

• Review fromJanet W

  Date: 02/09/2023

  1 star

  Janet W

  Date: 02/09/2023

  Our small business had a terrible experience with PayCor; onboarding was smooth but weird. Lots of promises made by the sales team that never happened and trying to reach someone in customer service was unheard of! Emails went no where, trying to actually talk to someone on the phone was impossible and they messed up our PTO so badly that I had to start from scratch. We left after only a few months and switched to a different company to process our small business payroll.
  I needed some reports for our new accountant and they hold your data hostage! If you are thinking about leaving, snag & run every report imaginable because once you leave, you have to PAY to get your reports run and sent to you. I've been trying for about 6 weeks to get our reports out and it has been a nightmare!
  

  Paycor, Inc.

  Date: 02/10/2023

  I'm sorry to hear that you had a negative experience with Paycor. This are certainly not the experiences we aim to provide for our customers, and I apologize for any frustration and inconvenience you may have experienced. We do charge a fee for continued use of our platform after deactivation but provide notice to our clients and encourage data downloads. If you are still experiencing issues please reach out to ****************************** and we will be happy to assist.

• Review fromRichard T

  Date: 02/07/2023

  1 star

  Richard T

  Date: 02/07/2023

  I would not Recommend PayCor to anyone. Their customer service is HORRIBLE. I created a case for an employee who had an incorrect W-2. After two weeks, five attempts at emails and three phone calls, I finally got a hold of someone who could help me, the problem is that they charged me over $600 to fix THEIR mistake. I had to agree to it because I had no other options because my employee needed his W-2. I am more than irate with PayCor and will be asvising our company to leave them soon.
  

  Paycor, Inc.

  Date: 02/08/2023

  Hi ******* - we appreciate the feedback. As Paycor is not a legal tax advisor, tax set up and compliance are ultimately the responsibility of the client. However, Paycor does provide guidance, suggestions, and is happy to walk you through set up. To make sure we do our due diligence in your case, I've had a manager from our service team review your account and will be reaching out shortly to ensure all correct steps were taken by our representatives.

• Review fromDenise T

  Date: 01/27/2023

  2 stars

  Denise T

  Date: 01/27/2023

  Extremely disappointed with Paycor. This company is a perfect example of overpromise and underdeliver.
  - They lie about their prices. They will tell you what they consider an active user for their system, but then that happens to not be true and you end up getting charged double of what you initially signed up for (mind you we asked for clarification several times).
  - Their costumer service is quite useless. They never know how to answer to anything. One of every 10 people you speak with is actually knowledgeable and you can fix your problem.
  -They take WEEKS to respond to any case inquiry
  - Their implementation is horrible. They are incapable of actually doing what you ask them to do. They input half of the information wrong. They do not help you get used to the system at all, and they ignore your questions and you are left chasing after them and feeling like a stalker calling and emailing all the time
  - They lied to us about things that they integrated with.
  Honestly, we were quite excited to use Paycor and now we are left with nothing but regrets.
  The only star I am giving them is because of the few useful people and the great pricing they have.
  Do not use Paycor, unless you don't want anything but headaches, it seriously was the biggest mistake we have made.
  

  Paycor, Inc.

  Date: 01/29/2023

  Hi ******, I am sorry to hear about your experience. We apologize that you have not been receiving the level of support you expect to receive from Paycor, and it is not the level we have committed to deliver. We are continuing to make optimizations to our service and implementation model and invest in our customer experience to ensure we are consistently delivering the highest level of customer service. I have escalated your account and a specialist will be reaching out shortly.

• Review fromPaul R

  Date: 01/23/2023

  1 star

  Paul R

  Date: 01/23/2023

  I have yet to have a good technical support experience with Paycor.
  Last week I tried to reach them by telephone and was automatically placed on hold and left there. After 26 minutes on hold, still no one had answered the call and I couldn't even leave a voice message.
  I've reached out by email three times with no response, except for a an automated response that said they were "actively working on your request and will respond with a resolution as soon as possible." That started last week.
  This is a company-wide payroll issue that we need help fixing. For this immediate issue, and for many others in the past, I give Paycor a "zero star" rating.
  

  Paycor, Inc.

  Date: 01/24/2023

  Hi ****, I took a look at your account, and I saw that you emailed us on 01/23/23 about a new accrual policy. I see that a customer advocate emailed you back on 01/23/23 with the form needed to create a new accrual and that you returned the form. I have escalated your account so that a manager can see this new policy through completion. Please do not hesitate to contact us if you need any further assistance.

• Review fromGerald S

  Date: 01/18/2023

  5 stars

  Gerald S

  Date: 01/18/2023

  My company has been with Paycor for many years, and we have always had a great experience. Today was no exception. I worked with Kelsey in customer service on a complex tax issue and she was immediately able to identify the problem and gave me a list of resources to correct my error. In the end Paycor once again save us a lot of money and headache down the road.
  

  Paycor, Inc.

  Date: 01/19/2023

  Thank you for the review, ******! We are thrilled to hear that you had such a great experience with ****** and with Paycor as a whole. We look forward to continuing to serve your organization.

• Review fromKristen A

  Date: 01/12/2023

  1 star

  Kristen A

  Date: 01/12/2023

  I found this to be the most inept company. Salesman made promises that they didn't follow through on and admitted he is not knowledgeable about the system. Support was just as bad. Answer like - hmmm - I've never seen that before and I don't know how to fix. My favorite was - we don't know how to do local taxes so your going to have to call the local agency and figure it out. They continued to bill us for payroll services for months after they stopped doing services. The system was down routinely. The made several errors on our tax returns that are still being corrected. I couldn't switch fast enough.
  

  Paycor, Inc.

  Date: 01/13/2023

  Hello *******, we are sorry to hear about your experience. We strive to always put our customers first and it does appear we may have fallen short here. I do want to let you know that Paycor is not a legal, tax, benefit, accounting or investment advisor. Therefore, we do need to refer you to your accounting department, CPA, or the agency to verify tax set up including local taxes. If you are still experiencing issues with your billing, please contact ******************************************** and we will be happy to assist!

• Review fromK. C.

  Date: 01/09/2023

  1 star

  K. C.

  Date: 01/09/2023

  Terrible company. Things have rapidly gone downhill in the last year. Nothing works correctly on the website. Customer support is non existent. Products are very expensive compared to other HCM companies. I have had a case opened with their Client Service Support, and I cannot get a response. The only person that contacts me is my account rep that is just trying sell me more useless products. Very disappointed that we spend so much money monthly on their services and literally nothing works. You might as well just throw your money in the trash.
  

  Paycor, Inc.

  Date: 01/10/2023

  Hello *******, we pride ourselves on always putting our clients first and providing the best possible customer service. However, it appears we may have fallen short here, I have shared your feedback with the team as well as escalating your open case. A specialist will be reaching out shortly to address your concerns.

  K. C.

  Date: 01/18/2023

  Just like true Paycor fashion, nobody has reached out to me because nobody cares. Still having tons of issues, nobody responds to emails, support tickets or you can't get anyone on the phone. You can do live chat, but those people do not know anything and refer you to call.