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Business Profile

Plumber

Roto-Rooter

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Roto-Rooter's headquarters and its corporate-owned locations. To view all corporate locations, see

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Roto-Rooter has 373 locations, listed below.

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    Customer Review Ratings

    2.15/5 stars

    Average of 504 Customer Reviews

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    Review Details

    • Review fromAMANDA S

      Date: 08/21/2024

      1 star
      Poor service. Charged me 7k and didnt fix anything. Will get a lawyer if needed
    • Review fromC. S.

      Date: 08/21/2024

      1 star

      C. S.

      Date: 08/21/2024

      Horrible time with this company right from the start. The branch we were ‘working with’ is located in Throop, PA. My husband and I experienced a sewer back up and then were told we had some other complications that came along with it. The problem with Roto rooter is they were so quick to get our payment info and charge us the minute they had our info in their hands. They did NOT inform us of all chargers that would be made after the initial payment. They provided us with unreasonable estimate for the project which is $40,000. I did reach out to headquarters to let them know we’re a young couple being raked over the coals and they passed our concern to the branch manager. Branch manager called me on a Saturday, listened to me and said he’d call me back during the week to ensure we were charged correctly. Never heard from him again. Be mindful where you put your money because Roto rooter is far from mindful including their project manager (Vince) and branch manager. You need to call the right Rooter company which is Rossi Rooter in the time of need in NEPA! There is a lot to our situation that was unbelievable. The company didn’t even lift a finger to inform us that our insurance paid their astronomical bill. Compassionate? More like thief’s.

      Roto-Rooter

      Date: 08/27/2024

      With regard to your recent experience, our in-home estimates assure you we are providing an accurate diagnosis to eliminate any surprises for you the customer, or our technician upon arrival. However, we stand behind the service we provided along with the quote that was given for the additional work needed. As a consumer you have the right to reject our services. We apologize we didnt meet your expectations but can assure you our prices and processes reflect top notch quality service along with applicable service warranty. Thanks

      C. S.

      Date: 08/28/2024

      Hello, Thanks for the feedback but the project manager did a complete a typical bait and switch from the minute he obtained our payment information and left our house. He said we would only need to pay the deductible in which we did pay the day he was at our house. The next day we noticed more money was taken out of our account that wasnt explained to us. He refused to provide any documentation upon my request when I called and asked for documentation. He only provided documentation when we rejected to move forward with Roto Rooter. The crew members are very polite but it is a shame the project manager including owner ruins it for the entire crew. Charging someone over $3,000 to let fans run for a few days is astronomical. Hopefully other families see this review and know to explore other plumbing services in **** before investing any money or time into Roto Rooter.
    • Review fromLauren B

      Date: 08/19/2024

      1 star

      Lauren B

      Date: 08/19/2024

      We had a category III water loss. Let me count (some of) the ways in which the laborers, project manager, area general manager and accounts receivable deceived us.1) Improper and only partial containment/barriers/airlocks performed- thus further aerosolizing contamination throughout our home.2) Informing us of "zoned losses" category III loss near the toilet and a larger zone category II loss because it was "filtered by wood floor underlayment"-Leading us to over 2K in inappropriate charges fro the misinformation they gave us. 2) Not thoroughly scanning the home for initial damage. Rooms adjacent to the loss were ignored since they were tile (and I suspect they did not want the challenge of removing tile)3) After 3 attempts allowed at cleaning our home- debris from the water fall, dust, staining, and a strong odor remains- They did a very unimpressive and unprofessional job.4) Toilet drain and sink drain were not sealed- allowing sewer gases to leach into our home 5) Billing us/insurance for rooms that were not demolished/cleaned, significant mis-measurement of square footage and linear footage of things like insulation, hard wood floor removal, and baseboard and trim (to name just a few)6) The general area manager schedule a meeting with me and some of the team members to go line item by line item over my concerns. He did not show to the meeting and I was told this was not possible due to their accounts receivable person since we filed a claim with insurance they would only negotiate concerns with the insurance, not the client who hired them. 7) Pictures taken to submit to insurance were extremely misleading. Majority of the pictures were taken in an area where no direct Cat III water fell to make their job look better to insurance than was actually done.We were under duress coming home to a complete mess and thought we were calling in a professional crew- they were anything but.

      Roto-Rooter

      Date: 08/20/2024

      We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction Manager
    • Review fromRICK H

      Date: 08/19/2024

      2 stars

      RICK H

      Date: 08/19/2024

      I accidentally hit my water line going into the house. I had to shut off the water at the curb. Called RR and was quoted a 4 hour window. Close to the 4 hour a Vietnamese? tech came out. I told him I wanted the shut off valve replaced as well as replumbling a 2 foot pvc line. He went to his truck and came back with a $780 qoute. OUCH!! The water was shut off to the house and I had to accept "under protest". He was done in under 2 hours. I believe a 400-500 dollar price is more appropriate since it was on a Saturday! GOUGING!! R*** **

      Roto-Rooter

      Date: 08/20/2024

      We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction Manager
    • Review fromJohn M

      Date: 08/18/2024

      1 star
      Received an email from Roto-Rooter containing a $200 off coupon. I had them come out to perform a service but was told that they would not honor the coupon. They claimed that it was not sent from them. I forwarded the email to their office, and after a day, they replied that the phone number and email address used were not correct. However, I had used that same phone number to contact them, so it was legit. Also the email address is the same address I receive all correspondence from them. In fact it was the same address they used to confirm my appointment and the send me a thank you email. After I pointed this out to them, I never heard back.
      There were no "clickable" links in the email, so I don't think it was a scam. Further, what type of scammer sets out to make money for Roto-Rooter?
    • Review fromJacob T

      Date: 08/17/2024

      1 star

      Jacob T

      Date: 08/17/2024

      Is it possible to shut them down? Service technician shows up over one hour late and offers no explanation or apology. Then he lets himself into my home and then starts walking around opening doors instead of just asking where the main line access point was located. Then he opens different pipe and just spills water everywhere with no intent of cleaning it up. The price he offers for the job is 2x market. The only reason I even called was because the local plumbers needed an extra day to come. I just can’t imagine how many people they rip off. What a bunch of unprofessional scam artists. Please revoke their business license.

      Roto-Rooter

      Date: 08/20/2024

      We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction Manager
    • Review fromDaniel P

      Date: 08/14/2024

      1 star

      Daniel P

      Date: 08/14/2024

      We recently used Roto Rooter to mitigate a compromised sewer pipe that caused severe damages to our home. Throughout the process, we were misled into believing that Roto Rooter was here to help and had our best interest in mind. They assured us they would handle everything with our insurance claim, but instead, we faced severe delays in getting the mitigation work done. The work performed was far below industry standards, leaving our home unsafe with loose staples and nails sticking up everywhere. To make matters worse, Roto Rooter left behind sewer water-damaged items, forcing us to live with contaminated belongings.Roto Rooter does not care about their customers; they only care about getting their money. They used aggressive and unethical bullying tactics to force us to pay thousands of dollars out of pocket, despite promising to work directly with our insurance provider. We even connected Roto Rooter with our claim adjuster to expedite the process, but they continued their unethical behavior, threatening to put a lien on our property and take us to collections. This, despite knowing our insurance provider is going to pay them.We also disputed a line item on the invoice, providing evidence that the Roto Rooter team did not perform the work they claimed. Yet, they still insisted on bullying us to pay the original amount. They still have not rectified the disputed item. Roto Rooter is a completely unethical company. Their actions are not just unprofessional but downright deceitful and predatory.

      Roto-Rooter

      Date: 08/20/2024

      We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction Manager
    • Review fromPhilip S

      Date: 08/13/2024

      1 star

      Philip S

      Date: 08/13/2024

      I liked that it was easy to book online. There is a two hour window for booking the appointment. I picked 4-6pm. Of course he shows up right before 6pm. After looking at the valve he says he has to go out to get one. (I really thought they traveled with the basic plumbing supplies in their trucks) Changing the tub faucet and valve under the bathroom sink was quoted at over $1000. I felt they were price gouging me. This is how they treat a new customer? I used to think ********************** was a reputable company. They were when I lived in the *******. Not in *******. Beware.

      Roto-Rooter

      Date: 08/15/2024

      We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction Manager
    • Review fromKevin F

      Date: 08/13/2024

      1 star

      Kevin F

      Date: 08/13/2024

      On 5-23-24, I used Roto Rooter when my water heater broke. The heater has been replaced. I was contacted by another Roto Rooter employee who was with their water mitigation department. There was a bit of water left behind from the heater being removed. I thought it was relatively a small matter. The next day when the workers came, they treated the whole basement. The area affected wasn't the entire basement. The area no more that 30" 60". When I received the invoice it was for $4,148. My insurance is another $500. The workers arrived at 1:30pm. I returned from work at 2:45pm. The workers were finished by the time I got home. They left seven blowers to dry the area before they left. When the techs fixed the heater on Sunday I was with them in the basement the whole time. We weren't wading in water. The workers who were there on Monday took pics wearing protective gear.

      Roto-Rooter

      Date: 08/15/2024

      We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction Manager
    • Review fromDon H

      Date: 08/12/2024

      1 star
      Two concerns. Nothing to resolve. Just a watch-out for others.1. When I called to have my home sewer drain unclogged the company refused to give me an estimate of the charges. But when the technician arrived to do the work he immediately told me the standard fee. It was more than another company quoted me but since the technician was at my home I had him do the work. I was disappointed that he spent a long time, nearly two hours, clearing the drain and had to call for assistance from another technician.2. A bigger concern was that the second technician came and did a video camera inspection of my drain line. He said there was a break in the drain pipe outside my house and that they could patch it for about $6,000. He could not explain to my satisfaction why the blockage I had was in the middle of my home and the rest of the drain was working fine. Because I didn't agree to drain line repair they said they would not guarantee their work to clear the blockage. I contacted another company who did a video camera inspection and they found no problem all the way the sewer near my street.

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