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Business Profile

Plumber

Roto-Rooter

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plumber.

Reviews

This profile includes reviews for Roto-Rooter's headquarters and its corporate-owned locations. To view all corporate locations, see

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Roto-Rooter has 373 locations, listed below.

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    Customer Review Ratings

    2.15

    Average of 503 Customer Reviews

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    Review Details

    • Hannah R

      Date: 03/24/2024

      We had a plumber come out to our house in the fall of 2022 because of a water leak from the outdoor spicket, they quoted us around $450 to get this replaced - took the guy less than an hour. Last week the same pipe bust. When we called roto rooters we were past our warranty by maybe six months they didnt offer a discount of anything! We paid another company to do it the right way! The plumber that replaced it was SHOCKED the plumber from roto-rooter didnt use a freeze resistant pipe since the water line goes directly outside!! The plumber was SHOCKED! So we got to pay another $450 to another company who hopefully did it right! Fingers crossed! Loss of $450 and will NEVER use them again - which is a bummer because we own multiple properties!

    • Jos M

      Date: 03/24/2024

      Jos M

      Date: 03/24/2024

      The experience w/this company has been nothing short of disappointing. It all began with an overflow in our restroom, which fortunately we contained to a small area. We contacted the company, Michael from the water restoration team arrived before the tech so we showed him the affected area n he initiated contact w/our insurance to start the claims process. While comm. w/the insurance company, a service tech arrived to assess the situation and determined that the issue wasn't originating from the main line. Michael, suggested snaking the toilets for an additional charge. The tech agreed to perform the task but stated no issues found w/flow issues from the main line. 2dys later, a mitigation team arrived to remove contaminated walls in the restroom. However, they left the vanity untouched, claiming it didn't need removal. I raised concerns about potential contamination, especially considering they had removed a significant portion of the walls due to water damage. It was perplexing how the vanity, if against one of the affected walls, wasn't considered contaminated. Later I found that during the attempt to remove the vanity, they damaged the angle valve and were unable to shut off the water supply. I called them back n wanted an additional $400 for repairs, but after refusal, they agreed to include it in the ongoing claim process. Being charged $8,000 for unnecessary removal of parts of the walls before the extent of the issue was determined seems dubious. They failed to provide an itemized billing breakdown, making it impossible to understand how the charges were calculated. Moreover, they left the drying equipment running for an excessive week-long period, despite it not being necessary for that duration. Their brief checks to assess dampness levels were inconsistent with my own readings, which were later confirmed to be accurate by the adjuster. Their explanation of discrepancies as potentially being due to different testing equipment seemed dubious at best."

      Roto-Rooter

      Date: 03/25/2024

      We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************. Please also include a copy of this review.
      Thank you,
      Pat S******
      Customer Satisfaction Manager

    • Coray S

      Date: 03/23/2024

      Jake did a great job! Gave me all of my options and explained everything clearly. He went the extra mile to make sure everything was working correctly before finishing and cleaned up before he left. Very happy with the results!

    • Metin S

      Date: 03/22/2024

      I recently had a distressing experience with ROTO ROOTER on March 18th, 2024, which compelled me to write this review to share my dissatisfaction with their service. I contacted them regarding Sewer/water backing up in our basement in ********, IL. An employee arrived at our house around 9 p.m. and parked his van in a way that blocked access to our cars. Despite this inconvenience, I offered payment options, and he proceeded with the job. However, his lack of preparation, including not bringing adequate towels, led to chaos during the cleanup process, with sewer water spreading and causing a foul odor. The situation worsened when, around an hour later, I requested the employee to move his van so I could take a guest to a nearby hotel. Despite assurances of payment and my family's presence in the house, he refused, citing baseless concerns about non-payment. This led to unnecessary conflict and police involvement. Overall, I was deeply disappointed by the unprofessional conduct displayed by Roto's employee and the lack of consideration for customer convenience and safety. The assumption of non-payment was unwarranted and caused unnecessary distress. I urge ROTO-ROOTER to improve its standards and conduct a formal investigation into this matter to prevent such incidents in the future.

    • Chad B

      Date: 03/20/2024

      Jon did a great job. He was very thorough and detailed in discussing our problems. He gave us a choice of a few different options to fix the issues. I would definitely use Roto Rooter again in the future.

    • Craig D

      Date: 03/18/2024

      Tyler was very professional, fixed the issues, and very polite and friendly. Got the job done in a timely manner.

    • Scott R

      Date: 03/18/2024

      Quick, efficient, polite service. All-around good experience. I highly recommend.

    • Matt R

      Date: 03/17/2024

      Matt R

      Date: 03/17/2024

      This Columbus branch has the worse customer service, management, and working crews I have never dealt with. Had them replace my downspout pipes in ground due to collapse. Customer service trying to schedule an appointment was a nightmare and it would be scheduled, and they never would show when they were suppose to come. Always an excuse as they were short staffed but yet my job was a priority as it was impacting my sump pump draining. For what I paid, the work they did was not worth it as it was poor quality as even with my gas line for why lamp post was marked, they cut it and left the line just sticking out the ground and didn't even give me a heads up what they did. I found this out when i came home. Contacted the Field supervisor Jeff and he basically said it's not their problem as they are not responsible for it. In the back yard they didn't connect the new pipe to drain to the street, but they have it flowing out in my yard. Completely disappointed in the service Roto Rooter and the field supervisor had provided me I contacted the Manager Aaron, and he does not like confrontation and has avoided the issue as well. One would think management would have some pride in their company and take some ownership for poor quality and poor customer service.

      Roto-Rooter

      Date: 03/18/2024

      We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction Manager

    • Bonnie M

      Date: 03/16/2024

      After a Plummer never showing up yesterday I called Roto-Rooter this morning. They came out within a few hours and fixed my problem. Thank you Alex!

    • Matt M.

      Date: 03/14/2024

      I had a small puddle in my basement one morning near the clean out access on the waste pipe. They said the main drain needed to be cleaned from basement access point and charged $759. Invoice stated they would give a 6-month guarantee on main/ branch lines. Later that night i noticed items in the floor drain of basement (golf ball, toys, etc) left from previous owner not visible before they came out. Asked them to come back out and clean the drain of obstructions under the $759 payment and warranty. They refused and told me could offer 30% for additional service, says the warranty did not apply. Tried to speak to anyone at the company who cared but no one does. They were asked to come out and fix a problem, they did not and then add on charges to when ask to do the original task.This is just a sale organization at the end of the day, if you have issues with your plumbing go to anyone else.

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