Business Profile
Plumber
Roto-RooterThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Roto-Rooter's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
2.15/5 stars
Average of 504 Customer Reviews
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Review fromMatt M.
Date: 03/14/2024
1 starI had a small puddle in my basement one morning near the clean out access on the waste pipe. They said the main drain needed to be cleaned from basement access point and charged $759. Invoice stated they would give a 6-month guarantee on main/ branch lines. Later that night i noticed items in the floor drain of basement (golf ball, toys, etc) left from previous owner not visible before they came out. Asked them to come back out and clean the drain of obstructions under the $759 payment and warranty. They refused and told me could offer 30% for additional service, says the warranty did not apply. Tried to speak to anyone at the company who cared but no one does. They were asked to come out and fix a problem, they did not and then add on charges to when ask to do the original task.This is just a sale organization at the end of the day, if you have issues with your plumbing go to anyone else.Review fromclaire d
Date: 03/13/2024
1 starclaire d
Date: 03/13/2024
roto rooter sent out a rep....woman....to help navigate ins. etc....she called **** for me and assured me and a friend that all expenses would be paid by the ins. co. they pd about 4600$ in dec and now co says i owe about $2500 more that was not covered....what a racket.. i would not have used them. in past, all exp. were paid to restoration co....and i owed nothing...tired to contact rep. has nothing to say now. roto plans to sue me and put lien on house...i am 83, never owed a dime to anyone and have over 810 credit rating.....don't understand this crocket way of doing business. i would never use this co again and would like to resolve by their keeping their verbal contract with me. thank you. i have every ones name......related to the original visit.Roto-Rooter
Date: 03/14/2024
We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction ManagerReview fromJoe B
Date: 03/13/2024
1 starI'm filing a complaint because they took advantage of my Vietnam Veteran dad and charged him nearly $800 for replacing a garbage disposal. Even when I called Roto Rooter they said the job only took just over and hour. It's unfortunate that senior citizens are still targeted by businesses like this and take advantage of the elderly. I warn you DO NOT DO BUSINESS WITH THEM. I'm also filing a complaint with the base near us to not do any business with these crooks.Review fromSteven W
Date: 03/12/2024
5 starsGreat job. Very professional and fixed my back up. Thank you.Review fromEric B
Date: 03/11/2024
1 starOn a Saturday in March 2024 I noticed a leak under our kitchen sink. I knew it was new because I’m under there at least twice a day. My husband called Roto-Rooter and they said they could come that day - no extra weekend charge. A fellow showed up and came in then said ‘I’m not the plumber’ and mumbled something about being an inspector or something. He had a light on his headband and a little gadget he said measured ‘dampness & water damage’. He moved this around the cabinet floor under the sink and it beeped on the part where I had just dried up a bit of water a couple hours prior. I had used maybe a dozen (half sized Bounty) paper towels and told him so. It did not beep in every area of the cabinet floor nor when he placed it several times on the side of the cabinet between the cabinet floor and the stone floor. After about a minute or so he said ‘yeah, so there’s a lot of water damage and this will start at $1500 up to around $4000 and take 3-5 days with our machines.’ What I thought is not what I, nor my husband, said we simply invited him to leave and showed him the way. My husband then cancelled the plumber who was next to arrive. Seriously?! We could replace the entire cabinet, sink, faucets, and pipes for less! We reached out, in hope, to our old plumber who had been out of town for an extended period of time and thankfully he answered. Our plumber determined there was in fact NO damage, our dispose-all simply gave up the ghost, yes he had one in his truck, and no problem to replace it. The total including the new dispose-all was $250. Roto-Rooter CLEARLY tried to scam us. My husband is considered ‘elderly’ as he is in his 70s so this will also be reported to local law enforcement as possible elder scamming. (My husband is the customer of record so his name appears here)Review fromTammy B
Date: 03/10/2024
1 starTammy B
Date: 03/10/2024
I called this company to snake my bathroom tub drain, what should have been a simple fix and the result was a torrential downpour in my dining room below and water pouring out of my sliding glass door. I have had to have the ceiling in my dining room cut out as a result of this incompetent employee. I am now trying to get my sliding glass door repaired or replaced as it has warped along with other damage. Trying to work with this company is a nightmare as no one will return a call for days if at ALL! You have no one person that is a contact person to speak with, yet all of the initial damage and response you had with them has been relayed to numerous people. Typical passing the buck to deflect. I implore the public to avoid this company and seek out individual repairmen that could do nothing worse than this company's response to my issue. BUYER BEWARE! Do research for reviews prior to calling someone.Roto-Rooter
Date: 03/11/2024
We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction ManagerReview fromJamie F
Date: 03/09/2024
5 starsI just worked with John T and he was nothing short of amazing! We had a super clogged toilet and he was able to help us on a Saturday night and refer another service we need looked at! It was perfect service and any other issues, we will totally ask for him!Review fromNicholas America
Date: 03/09/2024
5 starsDO NOT REQUEST FOR SEWER DRAINAGE OR CONTRACT WITH ROTO ROOTER, UNTIL YOU CHECK YOUR LOCAL BBB; THEY HAVE EMPLOYEE SCAMS, ALL SET UP TO HAVE TO DIG UP YOUR BASEMENT CONCRETE FLOOR OR YOUR YARD,IN MULTIPLE AREAS SEEKING A CLEANOUT LOCATION IN YOUR SEWER PIPES. . ITS A CON GAME TO THEM , WE USED THEM ONCE AND ATTEMPTED AGAIN, TO FIND THESE THOUGHTS, OHIO BBB SHOWS OVER 700 COMPLAINTS. WE FILED A COMPLAINT WITH *** **** BUILDING DEPT. WITH EMAILS CORRESPONDENCE AND PHOTOS. IF YOU DECIDE TO GO WITH ROTO-ROOTER, PLEASE TAKE PICS OF EVERY MOVE THEY MAKE AND IF YOU CAN RECORD THEIR RECOMMENDATIONS,PLEASE DO FOR YOUR LEGAL RIGHTS. I ASKED A SECOND PLUMBING COMPANY TO COME OUT TO RUN A CAMERA IN THE SEWER PIPE ,THERE WAS NO BLOCKAGE!, ROTO ROOTER SERVICE TEAM SAID IT WAS BLOCKED WITH BABY WIPES AND TAMPONS AND COULD BE 10 FT OF BLOCKAGE. THE STOPPAGE WAS DIRECTLY IN FRONT OF MY TV ,IN BASEMENT THE FLOOR WAS CARPETED THROUGH OUT. RR SAID THEY WOULD HAVE TO DIG THERE TO UNBLOCK SEWER OR POSSIBLY OUTSIDE., THEY DECIDED TO DIG OUTSIDE ON LAWN,THEY BROKE ALL PIPES WITH BACK HOE, WHEN THE CLEANOUT WAS LESS THAN A FOOT UNDER THE GROUND, HAD TO REPLACE NEW PVC PIPE FIVE FEET INTO GROUND WITH RUBBER SLEEVE. THEN COMMENCED TO DIG TWO MORE HOLES, WE STOPPED THE DIG AFTER THEY WERE COMPLETED WITH THE SECOND HOLE. THEY HAD ALREADY CLEANED OFF THE THIRD HOLE TO THE CLEANOUT, WHEN I STOPPED THEM AND TOLD THEM TO GET OFF THE PROPERTY. FOR THIS MADNESS THEY CHARGED ME $12,512.33,WHICH I GAVE HIM A CHECK FOR THE FULL AMOUNT. ROTO ROOTER SERVICE EMPLOYEES PUT THE FEAR IN US, THAT WE COULD NOT USE OUR FACILITIES, FOR A DAY OR SO TO UNBLOCK, WE WERE THINKING OF A PORTA POTTY AND SINK OR RENTING HOTEL ROOMS. COULDN'T COOK OR WASH DISHES OR TAKE A PEE, POO ,ETC. WHAT HELPED ME, WAS MY 25 YEARS IN THE JUDICIAL SYSTEM ;I STOPPED PAYMENT. WE MAY ASK OUR LOCAL POLICE DEPT TO FILE AN ATTEMPT FRAUD ,BECAUSE OF THEIR ACTIONS AND WRITTEN CONTRACT DESCRIPTIONS. **** ******* ************* *HIOReview fromMike S
Date: 03/07/2024
1 starMike S
Date: 03/07/2024
They clear a clogged drain, and a day later at clogged again. They charged me for the second cleaning as well. See their below response, I was subsequently contacted by their HQ and they promised to have someone reach out. I never heard from anyone after repeated emails. This is just a game they play to make it look like they take customer feedback seriously or care about providing good service. Read the **** reviews, it says it all.Roto-Rooter
Date: 03/08/2024
We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction ManagerMike S
Date: 03/11/2024
I've already reached out to you several times and no one has contacted me. This is your canned response to all negative reviews to make it look like you will actually resolve poor customer service issues. I stand by my negative review and will not recommend your services to anyone.Review fromRichard A
Date: 03/07/2024
1 starRichard A
Date: 03/07/2024
I should have looked at these reviews before hiring them. Now I know why they have a 1.94 rating. Every thing was fine even the overpricing of the job did not bother me as long as they were going to do what they said. When the crew told me they were not going to hydro jet the old pipe before lining it and remove the roots that would be extra I told the crew the boss man told me that was part of the job. Then and only after talking with the boss did they do the hydro jet to clean the old pipe before lining it, and removing the roots. That was all part of the job, why would you leave roots in the line after doing all that work? At that point they lost all trust. I am sorry I ever hired roto-rooter, it will never happen again. The replaced concrete is not to code, should be at least 3 1/2 inches thick, I bet its not 2 inches thick, I'm going to drill several holes and show it to the building inspector.Roto-Rooter
Date: 03/08/2024
We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction Manager
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