Reviews

This profile includes reviews for Roto-Rooter's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Roto-Rooter has 373 locations, listed below.

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  Roto-Rooter

  2125 Montana Ave Cincinnati, OH 45211-2741

• 

  Roto-Rooter Plumbing & Water Cleanup

  3 Alan B Shepard Jr Pl Ste A Yonkers, NY 10705

  
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  Roto-Rooter Plumbing & Water Cleanup

  1130 140th Ave NE Suite 305 Bellevue, WA 98005

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  Roto-Rooter Plumbing & Water Cleanup

  1750 S Finley Rd Lombard, IL 60148

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  Roto-Rooter Plumbing & Water Cleanup

  1060 Cambridge Sq STE D Alpharetta, GA 30009

Review Details

• Review fromJill K

  Date: 12/01/2023

  1 star

  Jill K

  Date: 12/01/2023

  I had called roto-rooter in an emergency because my bathroom was flooding. They had came to fix the issue four times in total the first time all he did was take apart the toilet and vacuum then when he put the toilet back on, and never put a new seal on or even put the old one back on. Even though there website says they replace and supply everything. So then everything started flooding again, then afterwards everything got backed up and a pipe burst underneath my house, which flooded everything under there I had to make a claim with my insurance, because everything was ruined from them. Then they came back again because they said it was a tree root issue, they had cut the tree root but when they did that because it was connected to a pipe, they never put the pipe back on that they disconnected to fix the tree root problem and because of that now every time you flush everything goes under the house and everything under there is ruined. I had to file a claim with my insurance I had to report them to BBB And they also charge me an extreme amount of money for something that was their fault. Then when I called customer service for an issue that I had about them trying to have someone come out to fix their issue that they created even worse all I did was get yelled at by a lady who told me that it’s not their fault and kept repeating the same words and wouldn’t even let me get a word in . Don’t go here. They’re a bunch of amateur plumbers that don’t know anything about what they’re doing and when the first guy named Brian came to begin with I told him the issue was underneath the house in the very beginning and all he said was, I don’t want to go under the house and plus it will cost even more money than what I was already paying and I was already paying over $1000 just for him to vacuum the toilet and put a snake in.

  Roto-Rooter

  Date: 12/03/2023

  We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction Manager

• Review fromCindy R

  Date: 11/30/2023

  5 stars
  The service techs worked hard and diligently for 3 hours to open my drains. They clean up and were very respectful. I would use Roto Rooter in the future and recommend this company.

• Review fromE. S

  Date: 11/29/2023

  5 stars
  Excellent service! Harry took great care while working to repair a pipe making the cleanup and patching up very easy!

• Review fromJulie H

  Date: 11/27/2023

  5 stars
  Jon was amazing! He was able to replace our garbage disposal quickly. He noticed that not only had the disposal been leaking but the faucet. He replaced that as well and no more leaks. He was patient, kind and professional. I give him the highest recommendation!!!!

• Review fromTeresa K

  Date: 11/26/2023

  2 stars
  Here is the timeline of events and if needed I can forward pictures TIMELINE for roto rooter Placed call at 8:29am Received text at 8:38am (30-45)Placed call to ask about the $200 off at 9:04 Placed call at 9:43 which he arrived at 9:45 Came in at 9:50 saw and explained the issue. Left at 10:25 with a quote for $2900 without ANY breakdown returned to start replacement at 11:35am Finished at 12:35ish Left around 12:45 My neighbors have had theirs done and was around $1400 over the summer and another neighbor last month was $1700. Our concern is theres no true accountability in the billing just a random number to rip us off.

• Review fromMs R

  Date: 11/24/2023

  1 star

  Ms R

  Date: 11/24/2023

  I was blown away by the price some; however, I needed the service so paid.The service person, Mang, was very impolite and inpatient with me when I stopped to read the contract before signing it. I was told that certain details could not be written on the contract, I asked why. Im a very impolite way, so was told that this could not happen until the job was completed.Seems that there was something to hide. At any rate, when I checked in the progress in my basement, I found that Mang was using my shop vac as a bucket to drain the tank and was standing on my table that was in the basement. The table was old; however that gave Mang no right to stand on it to do the work without asking me first.Very disappointed overall.

  Roto-Rooter

  Date: 11/25/2023

  We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction Manager

• Review fromKathy M

  Date: 11/23/2023

  5 stars
  They arrived on Thanksgiving and were professional kind and solved the messy problem. I can’t say enough kind words about our technicians Luke and Joe. Thanks for saving the day.

• Review fromFreddie B

  Date: 11/22/2023

  1 star

  Freddie B

  Date: 11/22/2023

  The correct rating would be zero stars. Call the plumbers who will give you their prices on the phone or before they get there after you have stated the exact problem. If they can't give you an exact price, they can give you a price range. Anyone who charges $600.00 to clear a bathroom sink drain in my opinion is a thief. They waited until they got to the house to tell me the price and would not tell it to me over the phone when I told them the exact problem and that it was a 20-minute job to snake the drain. I was too sick to go do it. After I complained to the Better Business Bureau about it, they had the gall to bother me by calling me from a number **********. I will never deal with Roto Rooter or anyone that works with them again. I recommend you stay away from Roto Rooter unless you want your money to go down the drain.

  Roto-Rooter

  Date: 11/25/2023

  We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction Manager

• Review fromLindsey D

  Date: 11/21/2023

  1 star

  Lindsey D

  Date: 11/21/2023

  I DO NOT RECOMMEND!I called Roto-Rooter to unclog the drain leading from house. A plumber and another guy came out. The plumber fixed problem, overcharging me by $500. The other guy consulted with the plumber, to bring the costs down $300 (only $200 overcharge).Now the other guy with Roto-Rooter said I have a drain problem that would cost $17,000! He showed me pictures which were supposed to be the problem in the lip of the drain and told me they would have to dig up the concrete to fix it. He said my insurance company would pay for it and produced a contract for the proposed work. I did not sign and told him Id get other estimates. I was skeptical and called my insurance company, and of course they would not pay for it. The guy continued to call for several days over Memorial Day weekend as if he had gained my confidence and wanted to make it work. I talked with my contractor who had previously cleaned the drain, and he said there was no such problem when he cleaned and took pictures of that drain.After three days of the guy calling, I told him not to call me again, that I did not trust him or Roto-Rooter.

  Roto-Rooter

  Date: 11/22/2023

  We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction Manager

• Review fromMatthew M

  Date: 11/21/2023

  5 stars
  Scheduled right away and sent Luke right away. Did a great job and quickly scheduled my job to get fully completed.