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Business Profile

Plumber

Roto-Rooter

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Roto-Rooter's headquarters and its corporate-owned locations. To view all corporate locations, see

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Roto-Rooter has 373 locations, listed below.

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    Customer Review Ratings

    2.15/5 stars

    Average of 504 Customer Reviews

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    Review Details

    • Review fromRoger N

      Date: 11/18/2023

      2 stars

      Roger N

      Date: 11/18/2023

      Not sure what I received for what I paid. Guess I got a sink faucet installed and was told what your tech felt was problem with tub leak. Have no received a copy of my bill as yet, was not very impressed with the service and lack of bill copy.

      Roto-Rooter

      Date: 11/21/2023

      We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction Manager
    • Review fromSherry D

      Date: 11/17/2023

      4 stars
      The men that came to the house were great. They did their jobs, were respectful and worked hard. The accounting person was a real pain to deal with. She didnt return my calls or the insurance agency calls and was rude and demanding. The only reason she responded was I called to speak to a manager and she answered that call. The insurance company is very unhappy with her too. She is the reason I left one less star not the people that worked on the plumbing.
    • Review fromGretchen B

      Date: 11/17/2023

      1 star

      Gretchen B

      Date: 11/17/2023

      More like rip-off rooter in ********* **. I will NEVER use this service again. I DO NOT recommend it unless they are your only option. I was charged $500 for my main line being cleared. It was explained to me that it was a flat rate for the time that they were there and anything else done there additionally was $30. Well that was not the case, my bathroom sink was snaked and I was charged another $500 ON TOP of the $500 for the main line, not $30. When I questioned it, I was given a verbal run around about the pricing changing and was told that I had to pay it. So obviously the service person was trying to make a commission off of what was being charged to me. On top of that they charged me for some kind of purple drain cleaner that I didnt ask for. RIP OFF!

      Roto-Rooter

      Date: 11/21/2023

      We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction Manager
    • Review fromLouis C

      Date: 11/16/2023

      1 star

      Louis C

      Date: 11/16/2023

      I had a sewer back up in my basement. Roto-Rooter came out to fix the problem. They "snaked" the line. They also told me I had to replace the damaged line and would cost me 20,000. After leaving, my basement smelled like sewer gas. I wanted a second opinion anyway, so I called another company. They came out and said that roto rooter broke a cap allowing sewer gas into my basement. They never informed me of this. They also never removed the house trap clean out as well. Meaning they never cleaned it out properly. I called the company several times to complain, and they never responded. I left two voicemails. Texted an associate with pictures and broke everything down. Whenever I call during the 8:00-9:00 they are not in yet. I call between 11:00-1:00 they are on lunch. I call at 3:30 they left early for the day.

      Roto-Rooter

      Date: 11/21/2023

      We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction Manager
    • Review fromMatt P

      Date: 11/15/2023

      1 star
      They helped me with a drain backup. Said they couldn't access the drain without pulling the toilet. Almost doubled my expense and it was not necessary to pull the toilet. They gave a free camera inspection of the main line. Quoted over 10,000 dollar in repairs and said it was urgent. Had another company come out for a second opinion and no issues were found in the main line. Tried to scam us for over 10k.
    • Review fromCarmen B

      Date: 11/11/2023

      1 star

      Carmen B

      Date: 11/11/2023

      The end of July 2023, I contacted Roto-Rooter service no. and was routed to their Runnemede, NJ office. After the initial assessment, it was determined that my main sewer line was cracked and needed to be replaced. The price they gave me was over $12,000. He stated that they would have to break the cement in possibly two places. They would have to: (1) break the cement (4+ ft deep) near the house; then (2) approx. 40 feet away, drill another piece of cement by the sidewalk, but, if possible, they would go in the dirt section (I have his cryptic drawing of same). I said I have insurance, he said he would "write it a certain way and submit it to my insurance company." Also, the hole was not flush with pipe, people can trip over it (I called they refused to fix it); and for over $12,000, there's a "5 yr" warranty. [Sorry...but, I had to cut information from this text box, because it was too large.] CONCLUSION: Long story short, I thought he submitted the bill, as he said he would. When I called my insurance company, I was told that "all bills were paid." I told ********* Bank that it had been paid and I disputed the charges. Later I found out that, he in fact, "did not" submit that portion of the bill to my insurance company. Needless to say, I felt lied to and taken advantage of. When I talked to the actual worker re: the price, he told me that it shouldn't cost that much because he didn't have to go through all that cement, as it was too much work and would have taken too much time. A professional business would have nothing to hide....so why didn't you tell me the truth! When the cement “was not” cut at all, why didn't you alter the price? I am an honest working senior citizen that deserves honesty and respect from the Roto-Rooter company.

      Roto-Rooter

      Date: 11/13/2023

      We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction Manager
    • Review fromchristian f

      Date: 11/10/2023

      1 star

      christian f

      Date: 11/10/2023

      Dont ever hire these guys. They gave me an estimate for $14,000 to excavate my yard and install a clean out to snake a backed up sewer line. 2nd opinion plumber found the clean out inside and charged me $390 to snake. Didnt need to excavate or nothing. Roto lied to me and said there was no clean out. They were extremely unprofessional because they were trying to get my wife to sign contracts while I was on the phone with insurance/home warranty. This company is deserves to be out of business. They also wanted $4000 to sanitize the basement. My wife and I spent $50 on chemicals and its good as new.

      Roto-Rooter

      Date: 11/11/2023

      We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction Manager
    • Review fromBrad C

      Date: 11/10/2023

      1 star
      Used Roto-Rooter CLT in 2/2023 for a faucet installation with new trap and water lines. The tech advised the install would take ~4-5hrs. Roto Rooter charged $1506.98 ($1248 labor; $160.32 parts w/ tax) - that is ~$300/hr. The drain was installed slightly off center, but I wanted the project over and didn't make an issue. Now, only 9 months later, the cold water line is clogged. I have no way of knowing if this is due to an installation issue, but Roto-Rooter advised they would do nothing other than schedule another full-price service appointment. I advised the agent, I spent $1500 on a faucet and it should work 9 months later. She stated, Roto-Rooter largely does commercial work, so, yes, "we're very expensive" and they're not willing to do anything to correct the issue. Disappointed and would never recommend any residential customer use Roto-Rooter for installations. Also, look for this review on other helpful websites like ****** Business and ****.
    • Review fromTabatha S

      Date: 11/08/2023

      5 stars
      Kind polite and quick to get my estimate done was in and out in minutes
    • Review fromR. K.

      Date: 11/06/2023

      1 star

      R. K.

      Date: 11/06/2023

      We had a sewer back up while on vacation. Our house/pet sitter called while we we're stuck in miserable rush hour traffic. After calls to two plumbers we had used in the past and being told they could get to us in 3-5 DAYS, I called roto-rooter. They had a guy out there in under two hours. The drain was cleared (roots) and flowing in minutes and the house sitter was happy again. Great emergency service (although probably overpriced. - My bill was $500). Unfortunately that is where my satisfaction stops. Once the tech had cleared the pipe he called in a guy with a camera. That guy told me (over the phone) there was a broken pipe that had to be repaired. He said it would be okay until I returned from vacation the next week and he sent me a proposal for "sleeving" the drain as a permanent solution. Since that process does not require digging up the yard I thought it good to get a price. The bid was $11,500! When we returned from vacation I asked our "regular" plumber for a second opinion. He scoped the drain twice (with me watching the screen) and we saw no broken pipes! We did, however see tree roots at each pipe junction. (Not at all unexpected in a 90 year old house.) He too advised that, since the roots WOULD grow in again, the sleeving procedure would be permanent solution. He assured us that the sewer would be fine until the roots blocked it again. And we could, at that time, call them to clear them again. The decision then became regular maintenance or permanent solution. His sleeving price, however, was roughly half of the roto-rooter quote! He also offered 18 month interest free financing. Since we plan to die in this house, we elected to move forward with the sleeving. So overall, Roto-Rooter emergency service was great, but beware of add-on services/charges.

      Roto-Rooter

      Date: 11/07/2023

      We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction Manager

      R. K.

      Date: 11/07/2023

      Please do not misunderstand. I have no complaint with the initial service (clearing the drain). It was done quickly and efficiently. And the tech was pleasant and polite. And my housesitter was not left in a house with no sewer. So everybody was happy with THAT result.My concern was the "scare tactic" of telling me I had a broken pipe that had to be mended. And then the exaggerated estimate. And then finding out that I actually do NOT have a broken pipe. Service industries, actually ALL business, is built on trust.

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