Reviews

This profile includes reviews for Roto-Rooter's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Roto-Rooter has 373 locations, listed below.

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  Roto-Rooter

  2125 Montana Ave Cincinnati, OH 45211-2741

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  Roto-Rooter Plumbing & Water Cleanup

  3603 Metro Pkwy San Antonio, TX 78247

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  Roto-Rooter Plumbing & Water Cleanup

  12034 Exit 5 Pkwy Fishers, IN 46037

  
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  Roto Rooter

  220 Demeter St East Palo Alto, CA 94303

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  RR Plumbing Roto-Rooter

  280 Meredith Ave Staten Island, NY 10314

Review Details

• Review fromShannon B.

  Date: 05/31/2023

  5 stars
  I recently had an emergency with a washing machine hose that broke and spewed water all over my laundry room and kitchen. I contacted Roto Rooter in Atlanta and they sent a plumber out the same day to fix it for me. The plumber was knowledgeable and patient with my questions and had recommendations that made sense. I would definitely call again in an emergency!

• Review frommichael M

  Date: 05/26/2023

  2 stars

  michael M

  Date: 05/26/2023

  They installed a water heater in October 2022 $3700
  May 2023 they replaced due to it quit working
  cost $1800.
  said labor was not covered,
  SCAM company

  Roto-Rooter

  Date: 05/28/2023

  We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************. Please also include a copy of this review.
  Thank you,
  Pat S******
  Customer Satisfaction Manager

• Review fromHannah B

  Date: 05/26/2023

  1 star

  Hannah B

  Date: 05/26/2023

  We called Roto-Rooter and a man came to diagnose the problem. He said he could replace our water heater for $2400. When my husband said that it seemed like an outrageous price, the diagnosis changed multiple times. Lots of red flags. Finally he said he could replace a part for $1200. He pushed my husband to sign a contract and told him he must sign. He did not explain what my husband was signing and was extremely adamant that he needed to sign immediately. After he made my husband sign, he refused to give him a copy of the contract he just signed. When he left, we called around to other services and were told by several other professionals that the pricing he gave us was outrageous and we were getting scammed. We called the Roto-Rooter man back to say that we did not want to service due to pricing and we felt uncomfortable with his behavior and how pushy he was. He told us that "we already signed a contract" and also told us that he was "going to call the police" on us if we did not allow him to do the job. We were rattled so we decided to say okay. He came back the next day and we asked for the contract. He again, refused to give the contract to my husband. My husband finally got him to show him what he signed and in the contract it clearly states that we "have 3 days to cancel". My husband took the paper contract with his name on it, and the man told him that he "was going to be sorry he did that". The man also started taking photos of him and refused to get off our property and continued to threaten to call the police on us. At this point, due to continued verbal threats, we decided to call the police ourselves. We filed a police report with the ** Police Department, and a police officer offered to periodically stop by to make sure the man does not come back to our home. Any business that resorts to threatening their clients should not be operational. No one should ever have to file a report. This was such a horrible experience and we are still not at ease.

  Roto-Rooter

  Date: 05/28/2023

  We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************. Please also include a copy of this review.
  Thank you,
  Pat S******
  Customer Satisfaction Manager

• Review fromSabrina S

  Date: 05/26/2023

  5 stars
  I was so thrilled with the work with the guys at Roto-Rooter. Having a plumbing problem that flooded my house was a disaster, but everyone at Roto-Rooter worked to help get me back to better than new condition. They were so nice and patient in explaining everything to me. I highly, highly recommend them!!!

• Review fromSean K

  Date: 05/26/2023

  5 stars
  Very professional and prompt! Saved the weekend by fixing my plumbing issues!! I highly recommend the KC Roto Rooter branch!

• Review fromDakota J

  Date: 05/26/2023

  5 stars
  Had a water replaced along with water restoration. Fast and quick response. Job was done in a few days. Techs were professional and friendly. Great experience!

• Review fromNasir S

  Date: 05/25/2023

  5 stars
  Great service. technician was very knowledgeable and courteous. I will use them again in the future.

• Review fromPatrice B

  Date: 05/25/2023

  5 stars
  Excellent service. They saved the entire week for me and my family. I was impressed with the technician and his knowledge. They did a great job, I highly recommend them!!

• Review fromSam S

  Date: 05/25/2023

  5 stars
  Roto Rooter has gone above and beyond every time I have used them. They are always quick to respond and their sales reps and technicians are top notch. From the professional, friendly and efficient customer service to their fair pricing, I would recommend everyone to use Roto Rooter.

• Review fromAreej R

  Date: 05/24/2023

  1 star

  Areej R

  Date: 05/24/2023

  Austin, TX: I had Roto-Rooter come out to quote me on a simple diagnostic to determine why one of my properties' tank wasn't igniting and to fit a collar on the pipe. Before even looking at the details of the unit, they quoted me $700. The quote wasn't itemized at all and when I asked them what it's for, they verbally said getting and fitting the collar on the pipe, cleaning the basin of the tank, and servicing the burner. I feel like they were trying to take advantage of a female property owner and thought that I wouldn't know the difference. A collar from ****** is less than $4, I swept the basin in front of them in less than a minute, and a simple service call from any other company is less than $100. This was price gouging at its finest and I am beyond shocked. I did not accept the quote and went with a local company that did the entire job (same-day service) and got the burner working again for $65.54. This is completely ridiculous on Roto-Rooter's part and a show of bad business.

  Roto-Rooter

  Date: 05/25/2023

  We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction Manager