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Business Profile

Plumber

Roto-Rooter

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plumber.

Reviews

This profile includes reviews for Roto-Rooter's headquarters and its corporate-owned locations. To view all corporate locations, see

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Roto-Rooter has 373 locations, listed below.

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    Customer Review Ratings

    2.16

    Average of 503 Customer Reviews

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    Review Details

    • Morgan M

      Date: 03/24/2023

      One unfortunate evening, we discovered a leak that had been hidden behind our washer and dryer. It had definitely been leaking for some time, as the entire wall was mush. We were able to pull a section of drywall out with our hands but black mold fell out. We immediately panicked. It was later on a Saturday evening and I had doubts we would find help as soon as we needed it. After several calls to water cleanup companies claiming to be 24/7, they informed me that nobody could help until Tuesday, as Monday was a holiday. I gave one more phone call to Roto-Rooter and explained the situation to them. They told me someone would be out within the hour to take a look.
      When the first person showed up, they quickly diagnosed that we needed to repair a plumbing problem before they could focus on the mold removal and drying. Within another 30 minutes, we had a plumber working on the problem. He was professional, efficient, and explained every step along the way. He even went so far as to remove the insulation covered in black mold to prepare for the cleanup crew the next day.
      The next morning, two Roto-Rooter Water Cleanup technicians arrived and finished removing the rest of the damaged flooring and drywall, treated the area, and set up the fans. Fast forward 3 days, we were done with the process and mold free! Roto-Rooter made it easy to file the claim with insurance and we couldn't be more pleased with the responsiveness and understanding the technicians had. I would highly recommend Roto-Rooter in the future.

    • Maria L

      Date: 03/24/2023

      Fast service, tech arrive in a timely manner. He was very professional and left everything clean. All the plumbing is working again.

    • Kevin F

      Date: 03/24/2023

      We had a problem in our 'guest' bathroom with the shower. The knobs were sticking badly and taking a shower in there was becoming a chore. Roto rooter came out and took a look. I was pretty involved work, but they walked us through what they were doing. At the end of the day the problem was taken care of, our shower was working again, and I felt they were very professional and considerate as they worked.

    • Liv A

      Date: 03/21/2023

      Liv A

      Date: 03/21/2023

      This company takes advantage of the vulnerable especially— really unfortunate. Quoted me 10k to install outdoor clean out. Average price in area (based on 10+ estimates) is $1500-$2500 max. Something really should be done for accountability here.

      Roto-Rooter

      Date: 03/22/2023

      We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction Manager

    • ABIGAIL G

      Date: 03/21/2023

      ABIGAIL G

      Date: 03/21/2023

      extremely poor customer service. I called for an emergency and the technician was 48 hours late! My toilet was running water for 2 days! He then showed up for a quick ten minute by replacing a screw and said there is no guarantee this will fix the issue. He gave me the invoice and was over $400! I called billing and told them the situation. They basically said to bad sorry for the inconvenience. They did not give any accommodations to the fact he was 2 days late, did a quick fix with no guarantee, or the labor charged for the issue. I will never use this company. BEWARE The fees quoted are also not the fees they will charge you. I highly recommend looking elsewhere for service.

      Roto-Rooter

      Date: 03/22/2023

      We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction Manager

    • Lori D

      Date: 03/20/2023

      Service was excellent. (*******, 3/20/23). Was very patient with me, as I tend to ask a lot of questions.
      Finished in a very timely manner and everything is now running smoothly.
      Thanks to the wonderful tech
      **** * 

    • James B

      Date: 03/18/2023

      None of my lines were draining, so I called Roto-Rooter. The technician was able to get everything working, and ended up pulling out some wipes that my wife had flushed down the drain. Lessons learned: don't flush wipes and call Roto-Rooter when you're in trouble!

    • shawntose D

      Date: 03/16/2023

      Great company to call to help with your home plumbing

    • Chris H

      Date: 03/16/2023

      Amazing Quality of work done by the crew, Very satisfied!!

    • J A S

      Date: 03/16/2023

      Loved my experience with RR as they were prompt, courteous and answered all of my questions. I certainly recommend!

    Roto-Rooter is NOT a BBB Accredited Business.

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