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Business Profile

Plumber

Roto-Rooter

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Roto-Rooter's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Review Ratings

    2.15

    Average of 504 Customer Reviews

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    Review Details

    • Jacob A

      Date: 12/03/2024

      Theres not enough words to describe how blatantly they steal from each and every customer. I wish I was joking. They actually STEAL money from the customers. Please dont call them. Its not worth it.

    • Allyson S

      Date: 12/02/2024

      On Friday I called ROTO ROOTER's customer service regarding a valve. I was advised the guarantee from the service repair has expired. That person also advised to me the amount I paid, the date of the service repair and what the tech wrote on the ticket. Today, I had another plumbing company come out and I was advised that the valve that was replaced by ROTO ROOTER is NOT working and is a faulty part. I called over to ROTO ROOTER and requested to talk to a manager. I was then transferred to a Mr, R***. After speaking to Mr, R***, he advised that he will call me back with the information I was asking for. Before I disconnected the line, I asked Mr, R*** can he transfer me back to the main b/c I needed the information regarding the repair ticket. Mr, R*** advised me to call the number I called b4 I got to him. I called the number back and I was transferred a person, and he advised that he was the general manager (JIM, I think) and that he makes the final decision. After going back and forth with this general manager who advises that he makes the final decision, for over 15 mins he was very rude, unprofessional, lacks in communication skills as well as listening skills. This person was very sarcastic, argumentative and aggressive. This person also advised if I would like to have someone come out to do the repair, he can send a tech. I advised "REALLY??" I will never have this company come out to my home ever again. He advised that the call is recording which is great I hope someone can listen. If the two calls were recorded, I would like to have the call reviewed regarding everything I experienced for today. I put in an BBB complaint and no response. They are horrible. I see why they are getting so many issues from anyone.

    • Sherell B

      Date: 11/27/2024

      Sherell B

      Date: 11/27/2024

      I called Rotor Rooter to schedule a plumbing repair service while I was in the hospital for my home November 26, 2004. They told me they could not come out the next day November 27, 2004. My time slot was to be from 12- 4. I chose them because they advertise there service as 24/7 everyday. I waited all day and never received a text or call as to when they would be on the way. I called to see if there was a issue 30 minutes before the ending time slot. Per the dispatcher I was informed that no one would be able to come to my home because they were working on another site. I told them that was poor customer service to have me wait all day and no one bothered to call me. I could have tried another company to fix my leaking pipe. All he kept saying was IM SORRY and they could send someone Friday November 29, 2024. That was not helping me any with water dripping from my ceiling. Then they insulted me with sending a email that my appointment was CANCELED. The appointment was NOT canceled they DID NOT SHOW UP FOR THE APPOINTMENT.

      Roto-Rooter

      Date: 11/29/2024

      We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, *** ******* Customer Satisfaction Manager

    • Kay S

      Date: 11/25/2024

      Kay S

      Date: 11/25/2024

      Total scam. Lied about someone being 30-40 minutes away repeatedly throughout the day. Original time window was in the morning. Arrived after 5 pm. Quoted nearly $580 to use a snake on a slow drain. Tried to negotiate and he dropped the price a little. I can hold my own when people try to take advantage of me but I’m furious I lost a day waiting. Over 60 female an easy target?

      Roto-Rooter

      Date: 11/27/2024

      We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, *** ******* Customer Satisfaction Manager

    • Kevin F

      Date: 11/20/2024

      Kevin F

      Date: 11/20/2024

      The technician no-showed our originally agreed upon appointment window. After I called the dispatcher to get an update, they promised the tech would be there in 30 minutes. After 45 minutes, no update. I called again, and the dispatcher handed me off to a different person, who transferred my call to a third person. After getting passed around like a hot potato, the third person said it would probably take another 45 minutes for the tech to show up. Unreliable, unprofessional.

      Roto-Rooter

      Date: 11/21/2024

      We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, *** ******* Customer Satisfaction Manager

    • Tony D

      Date: 11/19/2024

      Tony D

      Date: 11/19/2024

      I had a Tech come out to fix a leak on my hot water valve She told me I would need valve replacement both hot and cold. I agreed with her and she charged me 731 dollars. After she installed both the hot valve continued to leak a little she then went back in to look at it. She claimed it was fixed. Later that day, I heard water hissing and the valve started dripping again into my basement. I know I have to call a plumber again and I would like a refund and not have a tech come out for another rip-off I called a plumber in and in 1 minute he found a cracked nut that Roto-Rooter should have detected. Prices are way too high for this type of work! REFUND PLEASE!

      Roto-Rooter

      Date: 11/20/2024

      We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, *** ******* Customer Satisfaction Manager

    • Brian Cadwallader

      Date: 11/13/2024

      Brian Cadwallader

      Date: 11/13/2024

      11/11/2024 Here is a personal review from yesterday's experience. Please do not use Roto Rooter ever for anything. We had our water heater stopped working. Heather and I both looked online how to fix it. It was the thermocupler that needed to be sanded down. So I did the work I had set up the appointment the day before because I didn't think sanding it down would work. But when it came time to screw the gas pipe back into the pilot neither Heather or I could do it for some reason. Well fast forward to today this morning this company shows up and take 3 minutes to screw it in tell me wife we were just so close and that will be 298.000..... are you freaking kidding me I called them at the shop to even at least pay for this guys full tank of gas whatever like 100 bucks tops for making a call. No they offered me 25% off my next plumbing adventure as long as we used them again. You can't seriously think I would ever use you again for 3 minutes of work and 300.00 after I did all the **** work. So roto rooter is complete and utter garbage. But Mr. Rooter now that is a company I highly recommend. Espically Charlie R*** if you get the opportunity to request him. This man took his time solved a bunch of issues the last time we needed any plumbing and made sure we were paying any crazy ass prices. But that's my rant for awhile just shitty business practices.

      Roto-Rooter

      Date: 11/15/2024

      We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, *** ******* Customer Satisfaction Manager

      Brian Cadwallader

      Date: 11/18/2024

      I have emailed Pat and Beth waiting for the owner now of this self franchise.

    • Danielle R

      Date: 11/10/2024

      Danielle R

      Date: 11/10/2024

      I would not recommend Roto-Rooter to anyonebto save the headache they only added onto for me. 2 days after buying a house my water heater went down. I called Roto-Rooter asked if they service water heaters and l was scheduled for someone to come out Monday between 8 and 10. I got multiple calls saying he was on the way he would be here in 30 minutes and no one showed up. When I called to let them know I had multiple calls saying someone was on their way and no one has showed up I was told he was on his way he would be here in 30 mins. When I asked why I got multiple calls saying he was on his way if he wasn't but was hung up on. I waited the 40 plus a few extra minutes (1140 at this point) I called told them no one has showed up cancel whatever is going on at that point he was in the area, but at the wrong house saying he couldn't find my house, but no one ever called to figure out where I am.When he got in he sat beside the water heater looked up a few things made a phone call to tell me it was a bad pilot assembly said it would cost 900 for the part and labor and started to ramble off having to drain the tank ect said he was going to grab tools to check something may be an easy fix but as far as I know didn't. Later that day I found out the most the part was going to cost was 85$ and the tank didn't need drained to do it, but it was changed out and wasn't even the problem. The problem was with the gas valve which if he would have done a thorough check I wouldn't have wasted money on parts and labor I didn't need and got what I did need.

      Roto-Rooter

      Date: 11/12/2024

      We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, *** ******* Customer Satisfaction Manager

    • Chris S

      Date: 11/08/2024

      I hired Roto-Rooter to repair a leaking faucet on my bathtub. When the plumber arrived, he seemed unsure about the job, which didnt inspire much confidence, but I decided to let him work. After watching him, I felt he probably had some plumbing experience. He ended up running to ********** for parts and replaced the cartridges in both valves. He mentioned that if this didnt fix the problem, the valves would need a full replacement, which would require breaking out the surrounding tile to access them. I paid him $700, and he left.A week later, both valves started leaking again. He came back and claimed to have fixed the issue, but he warned that Id probably need to replace the valves eventually. The hot water valve was very stiff to turn but worked for a few more months.When the hot water wouldnt shut off, I called Roto-Rooter again. They scheduled a visit but didnt show up. After multiple attempts to reach them, they finally agreed to come around noon the next day. I wasnt home, so I asked them to coordinate with my mother-in-law. They then called her, saying they were three hours away and wouldnt come unless she paid more upfront, speaking to her rudely.We ultimately hired a licensed plumber who fixed the issue completely. The valve now works like new and he only charged $275. Based on this experience, I wouldnt recommend Roto-Rooter for plumbing repairs. They might be fine for drain work, but they dont seem qualified for more complex plumbing jobs, and I question whether the person they sent was a fully trained plumber.

    • Adam Y

      Date: 11/06/2024

      Adam Y

      Date: 11/06/2024

      I haven't been this disappointed with a national company's performance in a long time. We we're charged 3x what it cost to replace part of the main drain under the house (found this out much later after getting a second and 3rd opinion). The person that told us what the job would entail is not a licensed plumber. The company then subcontracted the job out to a company that doesn't seem to have pulled a proper permit with the city. A few days after the work was done we started experiencing the same plumbing problems we had before we called Roto Rooter! Another person from Roto Rooter came and ran a camera and said we also need to de-scale the pipe which could cost 5-10% of what the job we just paid for cost! We got the opinion of two separate licensed plumbers. One of which came to our house and ran a camera. He informed us that the new drain that Roto Rooter installed is back pitched and demonstrated it. He gave us a quote that included replacing all of the plumbing under the house for approximately the same amount Roto Rooter charged us for replacing a small section of the main drain under the house. We now have a huge bill from Roto Rooter and an unresolved plumbing problem. Call any other local reputable plumbing company to avoid this nightmare.

      Roto-Rooter

      Date: 11/07/2024

      We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, *** ******* Customer Satisfaction Manager

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