Business Profile

Tire Dealers

Tire Discounters, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tire Dealers.

Complaints

This profile includes complaints for Tire Discounters, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

175 total complaints in the last 3 years.
60 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/10/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,
On 3/3/25 I had a 9am appointment at
Tire Discounters
**** ** ********* ** *********** **** *****
To replace my front driver side tire and an oil change. My husband arrived at 9am at 10:37am the car was still parked and my husband asked if it would be started sometime soon and he was told no. I left work and picked him up at 11am from tire discounters. At 1:28 we received a voicemail that my vehicle was ready to be picked up. We picked up the vehicle around 4pm. Driving away we realized the change oil code was still on the dash and there was NO sticker in the top left hand corner as usual. I drove the car back to tire discounters. Upon entering I asked the front desk guy if my oil had actually been changed. He REFUSED to answer me. I asked if they no longer put the sticker in the left hand corner he again REFUSED to answer me. He walked out to the bay and told one of the guys this lady needs her oil code cleared. I asked him again if my oil was actually changed he did not answer. The boy went out to my car and spent 6 minutes trying to clear the code and he had no clue how to do it. He finally got another guy to come out and clear the code. Still NO answer if my oil was actually changed. I got home and removed my dipstick to BLACK oil. I immediately called a mechanic to set an appointment to confirm if my oil was changed or not by tire discounters.
On Monday 3/10/25 my oil was changed by *** Automotive who confirmed my oil was NEVER changed by tire discounters.
We spoke to Andrew P***** who told us that they have camera footage of his guys changing my oil and replacing the filter and that all he can help me with is a future free oil change.That is absolutely unacceptable! Between lack of customer service and lack of ACTUAL service I am appalled.
I work in the retail/service industry and this situation is quite literally insane.
Clearing my code without the work is at the very least misleading, fraudulent, and dangerous !! Will not let me upload photos here
Business Response
Date: 03/11/2025
Thank
you for reaching out to us! We have created a customer service escalation
ticket for the regional manager to review. For your records, the customer case
# is *********.
Please allow 72hr for the regional manager to review the case and reach back
out to you. Thank you for being a valued Tire Discounters customer, we will be
in touch soon!
Customer Answer
Date: 03/12/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

I wanted to add some photos as well but wasn’t able to in my original message.

Regards,

****** *********

Business Response
Date: 03/20/2025
According to our records, on 3/19/25, an amount of $100.00 was credited back to the credit card used for the service. While I understand this shouldn’t have happened, I’m glad we were able to make it right. Thank you for bringing the situation to our attention, and as always, stay safe!
Customer Answer
Date: 04/02/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** *********
Initial Complaint
Date:02/28/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Took my **** ****** for Service early October 2024
They replaced both front CV axles,
Got car back but had new shaking issues while driving
Took it back two different times and they said they check it out and everything was fine.
They told me they couldn,t do anything and told me to take it to dealership.
Took it to dealership, paid $100 for service for them to tell my my Front CV axles needed replaced even though i just had them done!
Went back to Tire discounters with the paperwork from the dealership stating my CV axles needed replaced.
TD then supposedly replaced the front right CV axle and told me that it was ready.
I picked it up and it seemed to be feeling much better.
Two days later while driving to work on a side road my front CV axle broke in half!
I had to miss work, pay $200 for a tow truck to a garage, to then have to repay $911 dollars to another garage to fix the front CV axles!
After my car was fixed correctly by *** **** ******* it drove like a dream!
Drove it back to Tire Discounters with my receipts and they Apologized and admitted fault.
Told me id have a refund before Christmas.
Darnel the manager was wonderful as he was the only face to face contact i had but his Managers whoever approves of these refunds dropped the ball many times. i had to resend receipts as they extended mt refund date
Mid January i was calling in once a week to get some sort of "update"
They never called me once, not ever about apology or anything
Then just last week Feb 20th i got a check in the mail for $620.25
I then called in to complain but Darnel could not help me, he sent an email to his managemment
Im just apalled how ive been treated and then this small amount of a check feels like a slap to the face of a trusting customer.
It barely covers one side of the axle, let alone the other side and the $200 tow.
My grandfather told me to contact you guys to help.
I have not cashed the check yet
What should i do?

i paid $911 for the repair plus my $222 tow
Business Response
Date: 03/01/2025
Thank
you for reaching out to us! We have created a customer service escalation
ticket for the regional manager to review. For your records, the customer case
# is **********.
Please allow 72hr for the regional manager to review the case and reach back
out to you. Thank you for being a valued Tire Discounters customer, we will be
in touch soon!
Initial Complaint
Date:02/25/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Went online on Sunday, 2/23/25 and made an appointment online for a front end alignment. They called me on 2/24 to schedule an exact time on 2/25 for 1pm. I was told the alignment would be for front end would be $89.99 plus tax. I came in on 2/25 at 12:55pm to drop off the car, was told it would be $157, even though on the phone I was quoted $89 99. This was the first thing that went wrong that I wasn't impressed with. The second thing is I was told it would be 1 hour. It is now 140pm and my car is still sitting where I parked it. This is horrible service. I won't be recommend this company.
Business Response
Date: 02/27/2025
Thank
you for reaching out to us! We have created a customer service escalation
ticket for the regional manager to review. For your records, the customer case
# is ***********.
Please allow 72hr for the regional manager to review the case and reach back
out to you. Thank you for being a valued Tire Discounters customer, we will be
in touch soon!
Customer Answer
Date: 02/27/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Due to the fact that the amount promised to be charged $89.95, was not honored. I had to pay over $100.
(PLEASE TYPE YOUR REASONS HERE)

Regards,

******** *****

Business Response
Date: 03/07/2025
According to the notes on the previously opened case, ***********, the Regional Manager has attempted to get in contact with you several times to discuss the matter. If you would please return his call we’d greatly appreciate it.
Initial Complaint
Date:02/05/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
May 2024 told brakes would need replaced, opted to do front brakes no issues.
In Novemver 2024 returned to have rear brakes done. Receieved call that control arm bushings need replaced $1700. I advised to just do rear brakes and I would see dealer to check other bc its a large fix.
In December 2024 my brakes began squeeking going forward at stop and grinding when backing in reverse.
Due to a death in the family I made an appointment the earliest I could for February 5, 2025.
On February 5. 2025 I dropped my vehicle off ay 900. I was told they'd inspect issue and call me, they said that should take 30-40 minutes. I contacted them at 1140 for update and was told nothing was heard on test drive nor found when visually inspected. I was extremely frustrated and stated that was impossible because it's been doing it for 2 months since service. They asked if I wanted a different technician to look at it. I advised I wanted my car back and I'd take it to another shop. Picked up my car at 1215 on 2/5/25 with nothing said to me by manager. I said nothing back took my keys and receipt and left. The car sqeaked at every stop.
I returned home to find obnoxious an false statements made under recommendations.
See attached comments and receipt from 2/5/25. I was frustrated on phone and did say I'd utilize another shop. I never said they damage my vehicle or messed it up. Also I was never told not to come back and I have 5 year contract with them for alignments on 2 cars. ALSO in 11/24 saying I had no brakes is untrue as they put new front brakes in May 2024. See attached bill for comments.

See attached bill for the 11/24 work .

I am requesting apology from store for juvenile and false comments and pro-rsted return on 2 alignment packages.
Business Response
Date: 02/07/2025
Thank you for reaching
out to us! We have already created a customer service escalation ticket, **********, and the
regional manager will be reaching out to you shortly to discuss. Our apologies
that we did not meet your expectations, talk to you soon!
Initial Complaint
Date:01/31/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My vehicle would not start so they had my vehicle for 3 to 4 days with no recollection of what to do they called other businesses that they dealt with to ask them for help. My vehicle Mr was towed there because it wouldn’t start, it was towed there on a Sunday so they could start working on it Monday! Monday came nothing, Tuesday and Wednesday Thursday and Friday came no idea what was going on with it. Next Monday came still no idea. So Tuesday came and they had someone from corporate came to look at it supposedly and said that the Engine was gone in it I didn’t find this out until after I took my vehicle and they repaired it for $869.10 I am furious because they knew when they had supposedly fixed my vehicle that my engine was about to go bad 2 weeks later my engine went I had to sell it to Carmax and all they could give me was $500 for a vehicle that was worth $5,200. So I had to go into debt and put money down that I didn’t have and get a car note when my 2007 ***** IS 250 was paid for I didn’t owe anything on it. Businesses take advantage of woman because they think we don’t know anything. I want my money back all $869.10
Business Response
Date: 02/06/2025
Thank
you for reaching out to us! We have created a customer service escalation
ticket for the regional manager to review. For your records, the customer case
# is ***********. Please allow 72hr for the regional manager to review
the case and reach back out to you. Thank you for being a valued Tire
Discounters customer, we will be in touch soon!
Initial Complaint
Date:01/28/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Tire Discounters has overcharged me for tires and services based on my review of several invoices.
On 12/18/2019 I bought 4 tires in the amount of $61.4.14 Invoice **********. After i bought these tires, I had to have several repairs due to tire problems. I submitted a BBB complaint and asked for ******** Ties which are the original type of tires that came with the car. Tire Discounters agreed to the replacement. On 5/8/2021 I bought 4 ******** tires and was given a credit of $554.29 instead of $614.14 Invoice **********. I ask for the difference between $614.14 and $554.29 or $59.85
Since I bought the ******** tires, I have had to replace 2 of them. I got another ******** on 12/7/2024 for which I paid $90.68 Invoice **********. I just had to replace another one 1/24/2025 for $293.80 Invoice **********.I did not get a lower price as my Road Hazard Insurance had expired. On this invoice I was doubled charged $34.99. The first page of the invoice has a credit, and the second page shows an installation charge of $34.99 and another charge of $34.99 for labor. The labor should have been included in the installation charge. Based on the above Tire Discounters owes me $59.85+$34.99 or $94.84. Their bills are very confusing showing credits and charges.
I would like a credit to my ****** ****. This is the card I used to pay the $293.80. Please seek this credit from the company. I am a retired civilian employee of the Department of Defense.
Please contact me if you have any questions. I have all the invoices referred to above.
Thanks in advance for your assistance.
**** *****
Business Response
Date: 01/30/2025
Thank
you for reaching out to us! We
have created a customer service escalation ticket for the regional manager to
review. For your records, the customer case
# is *********. Please allow 72hr for a member of our field leadership team to review
the case and reach back out to you. Thank you for being a valued Tire
Discounters customer, we will be in touch soon!
Customer Answer
Date: 01/30/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

As of today Tire Discounters has not reached out to me Until they do, I do not want to want to close this case. Their response did not offer a refund which I requested.

Regards,

**** *****

Customer Answer
Date: 02/10/2025
BBB,
I got a phone message on Jan 30 that TD is going to credit my credit card account for the amount I asked for. I have not received that credit yet.
**** *****

Business Response
Date: 02/17/2025
According to our records,
a refund of $80.00 was applied to your ********** on 2/12/25. Please see the
attached receipt. If you have any additional
questions or concerns, feel free to email us directly at ***************************.
Thank you!
Customer Answer
Date: 02/17/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

I had asked for a refund in the amount of $94.84. I received a refund of $80.00. I was left voice mail by Frank, Tire Discounters, on January 30. He stated that Tire Discounters had reviewed my invoices and submitted my request for refund. Please explain why only $80.00 was refunded and not $94. 84.
Thank you for your assistance.

Regards,

**** *****

Business Response
Date: 03/01/2025
We apologize for the
confusion. The credit of $554.29 was issued based on the manufacturer's
warranty, which calculated the value of the remaining life of the tires being
replaced. Regarding the $34.99 charge, this is our standard fee for a flat
repair. However, because you purchased the tires from us, flat repairs are
free, and the charge is listed as discounted on the line below. (Please see the
original invoice I have provided.) Given the explanations provided, no refund
is owed. However, as a customer courtesy, we have chosen to refund $80. If you
have any questions, the regional manager will be reaching out to provide a more
detailed explanation.
Customer Answer
Date: 03/07/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below. The most recent response states that the General Manager will reach out to me. He did call me Feb 28 and i returned his call. He did not call me back. I would like to discuss the billing process with him especially how the credit was arrived at. I still feel i was not credited the proper amount when I returned the 4 tires and replaced them with *********.
Thanks for your assistance.
**** *****
###-###-####

Regards,

**** *****

Business Response
Date: 03/18/2025
The $554.29 credited to you when you replaced the tires
using the manufacturer's warranty was determined by the manufacturer. Tire
Discounters had no input in that decision; therefore, any concerns regarding
the amount will need to be addressed directly with the manufacturer. We
apologize for any inconvenience this may cause.
Customer Answer
Date: 04/10/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

**** *****
Initial Complaint
Date:01/22/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On January 4, 2025, I brought my vehicle to Tire Discounters at ***** *** ***** *** ********* ** *****, for a routine oil change. Upon pickup, I was informed to wait despite the store was closed. I waited for an hour and then asked them if there’s something going on. The manager later told me that the car would not start. While employees continued working on it, I noticed smoke coming from the vehicle. The manager told me that they have been asked to cease working on the vehicle and a superior technician will take a look at it on the next business day. Later they towed the vehicle at their expense to a ********** dealership for diagnosis. Tire Discounters Regional manager Joe initially assured me they would cover costs if at fault but ceased all communication after a week. The dealership confirmed the engine was damaged due to oil overflow, turning a simple oil change into extensive damage.

Tire Discounters denied responsibility, claiming their technician was not at fault, despite the dealership’s diagnosis. They claimed that they checked their surveillance camera to see if they are at fault or not. They later informed that surveillance camera shows they are not at fault. My repeated attempts to contact the local branch and corporate office for written clarification were ignored. This lack of accountability left me with significant financial losses and wasted time. Tire discounters got away after towing my vehicle to the dealership, I had to make numerous calls to lot of people that involved lot of time and energy.

I left my car on January 4, 2025, and received it back on January 22, 2025, after incurring repair and rental costs. I request the Better Business Bureau’s assistance in holding Tire Discounters accountable for these damages and expenses.
Business Response
Date: 01/31/2025
Thank
you for reaching out, we appreciate your patience. Your previously opened
customer concern, **********, has been escalated and is currently under
further investigation.
Customer Answer
Date: 02/03/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

I am writing in response to your email regarding my complaint (Complaint ID #********).

We have not received any response from Tire Discounters regarding this matter. When we addressed the issue with them, they refused to take accountability. They also claimed to have reviewed their surveillance footage and concluded that their technician, who performed the oil change, was not at fault. However, the diagnostic report clearly states that the engine damage was caused by overfilled oil.

Please let me know if you need any further information.

Thank you,

**** *****

Regards,

******* *****

Business Response
Date: 02/11/2025
Based on the newly supplied invoice provided by the customer, dated 1/22/25, from ********* **********, Tire Discounters has submitted a refund request in the amount of $196.09 for the customer to cover the full amount of the vehicle repair. Regarding the rental car costs incurred by the customer, we will need a copy of the rental car invoice emailed to [email protected] for further consideration for additional refund.
Customer Answer
Date: 03/05/2025
Hello *********,

Sorry I tried to respond previously but didn’t work out.

Tire Discounters did not respond to my complaint or BBB complaint. I field case with **** Attorney General’s and they provided response to them they will reimburse me the money. However they never communicated to me neither they reimbursed me. They reached out to me in first week of February that they will reimburse and after that they suddenly closed all means of communication with me. It seems like they do not want to pay me.

Thank you,

****
Business Response
Date: 03/06/2025
According to our records, the refund check was mailed out on 2/28/25. Please allow 10-15 days for the refund check to be delivered by USPS. Thank you for your patience.
Initial Complaint
Date:01/10/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went here on Nov 22 2024 for tire rods and at the recommendation of the guy at the counter he said that my water pump was leaking and i would need coolant flush plus a turn up and my belt change. So i had it done week goes by and I'm leaking coolant i was told to bring it back in after they order a part that they forgot to put on. Three next day it ran hot so i had it towed back over to them and was told that they forgot to change the thermostat a month goes by i still don't have my vehicle. So i told them that i was going to take it to the dealer. The GM at that location ask for more time so another 2 weeks goes by and still know vehicle. So he then tells me to take it to the dealer and bring it back so they could fix it. The dealer them tells me that i need a new engine. And here it is January 11 2025 and i still do not have my vehicle.
Business Response
Date: 01/11/2025
Thank you for reaching
out, we apologize for the situation and the miscommunication that seems to have
occurred. According to your previously opened customer concern case,
***********, this incident has been turned over to our insurance company. The
********* claim number is *******. Once
a claim handler is assigned, they will contact you directly with the next
steps. Again, thank you for reaching out and for your patience while we work to
resolve this issue.
Customer Answer
Date: 01/11/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

( I feel like for all the inconvenience and this emotional distress a full refund in addition to them taking care of my engine would be the compromise for me i have reached out several times for the DM to give me a call and nothing its not like provided a car rental to ease this burden. I would still have to wait for the insurance company to do what ever it is doing then i would still have to wait for the dealer to order the engine and then wait even more time for it to get put in. I do not think that it's unreasonable for me to get a my money back for all of the inconvenience.

Regards,

***** ****

Customer Answer
Date: 01/17/2025
No I have Not spoken to anyone from the insurance company on behalf of Tire Discounters. The only person who contacted me was the regional manager and another gentleman who claimed to be the the regional manager boss. I have call every day and left messages almost every day to try to get my engine replaced. And haven't had any luck I'm just getting the run around. The DM claimed that he was going to call me back with the adjuster name phone number and case number but that was 3 days ago.
Business Response
Date: 01/30/2025
We apologize for the delay and appreciate your patience as we work to resolve your issue. The insurance claim number is ******* and is being handled by ******* *****. You can reach them directly by calling ###-###-#### or by emailing ********************.
Initial Complaint
Date:01/07/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In September of 2024 I took my ****** to the **** Tire Discounters in ******** ** to have new braked installed on the car. In December, the cars brakes completely locked up and the car would not move. I towed the car to the **** store and asked them to diagnose the issue. The following day hte manager told me that they had looked at the car but did not know what was wrong. He said they had to "invesitgate" it. Called back later and still no answer. The manager suggested we take it somewhere else for service. Had the car towed from **** to the ******** dealership. They diagnosed issue right away. ******** wrote this on the bill.
"Testing found brakes were installed at another repair facility and Elect parking brake actuators were not put in service mode. Found L/R parking brake motor and caliper has been taken apart and splines damaged."
They also provided a video detailing the issue and damage.
I provided this information to the Manager of ****. Copies of the invoice for the initial installation, copy of invoice from ******** and the towing charges. He said he would forward to the district manager. It is now the first week of January and no one has contacted me from **** Tire Discounters. They also have not asked for a copy of the video.
The installation, follow up and lack of remedy is completely unacceptable by this business.
Business Response
Date: 01/07/2025
Thank
you for reaching out to us! We have created a customer service escalation
ticket for the regional manager to review. For your records, the customer case
# is ***********. Please allow 72hr for the regional manager to review
the case and reach back out to you. Thank you for being a valued Tire
Discounters customer, we will be in touch soon!
Customer Answer
Date: 01/21/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Your initial emails went to my junk mail so I did not see your request. This issue is NOT resolved. This company has not remedied this issue at all. I am not sure why they reported to you that this had been remedied.

It certainly has not!

The Regional Manager contacted me and requested additional information. That is not a remedy. Their response to you was misleading.

Regards,

******** *********

Business Response
Date: 01/30/2025
We apologize for the delay and appreciate your patience as we work to resolve your issue. According to your previously opened case, a refund check for $2,275.03 was mailed to you on 1/24/25. Please allow 7-10 business days for the check to arrive, and let us know if you have not received your refund after that time.
Initial Complaint
Date:01/05/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went into tire discounters on us 42 to have my winter tires put on and swapped from my regular tires. Stated they did a balance with them and when I left and drove 40 minutes to work, my car vibrated and bounced the whole way there indicating no balance was done. That was confirmed when I went elsewhere to pay another $150 for a job they should have done. Not only that, they took my regular tires without telling me, and there is no disposal fee listed. I contacted customer support on 11/22 almost a month and a half ago and was offered a free oil change which I declined, because I don't trust them at all now. I was lied to and told that the main person called and never did. Finally someone called me offering me used tires and it would take 2 weeks. Well almost 3 weeks later and nothing. You guys messed up, now I want a credit towards new tires. I don't want used tires I know nothing about. I am disgusted with this type of behavior, and the lies I was told constantly. I was also told they have to do more research for 2 weeks before that. You messed up, fix it. My tires were only a year old and I only want a credit now, or refund.
Business Response
Date: 01/06/2025
Thank
you for reaching out, we appreciate your patience. Your previously opened
customer concern, **********, has been escalated and is currently under
further investigation.
Customer Answer
Date: 01/06/2025
Better Business Bureau:

I am not worrying about this issue anymore.

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** ****

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Tire Discounters, Inc. is NOT a BBB Accredited Business.