Business Profile

Trucking Transportation Brokers

Total Quality Logistics, LLC

Headquarters

BBB Accredited Business A+Rated by BBB

Important information

Customer Complaint:
As of November 2012 BBB Cincinnati handles all TQL complaints.

Complaints

This profile includes complaints for Total Quality Logistics, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

188 total complaints in the last 3 years.
59 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/21/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
CONSTANT COLD CALLS! VERY ANNOYING & A WASTE OF MY TIME WHEN PAYING CUSTOMERS COULD BE CALLING.
PLEASE TAKE NO FOR AN ANSWER!!!
Business Response
Date: 06/26/2023
Hi *****, the below contact information has been placed on our Do Not Contact list. If you have additional phone numbers or emails you would like added, please send them to [email protected].
- ###-###-####
- *********************
Initial Complaint
Date:06/15/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
7 phone calls yesterday, 2 so far today even after telling them to not contact us again. They have been told every time not to contact us and the phone calls get worse. It is harassment at this point. This company has done this to multiple companies and it needs to stop.
Business Response
Date: 06/21/2023
Hi ********, the below contact information has been placed on our Do Not Contact list. If you have additional phone numbers or emails you would like added, please send them to [email protected].
- ###-###-####
- **************************
- ***************
Customer Answer
Date: 06/21/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
We are still getting calls every singe day even though we continuously tell them to stop calling. We continue to tell them to remove us from the call list and filed a complaint with the BBB and it does not stop. We are trying to run our business and the harrassment from TQL is absolutely ridiculous.
Regards,

******** ****
Business Response
Date: 06/28/2023
Hello ********, we can confirm that your information is on our Do Not Contact list. If you continue to have issues, please email [email protected].
Initial Complaint
Date:06/14/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This “business” keeps spam calling me, over 10 times everyday.
Business Response
Date: 06/21/2023
Hello Clover, the below contact information has been placed on our Do Not Contact list. If you have additional phone numbers or emails you would like added, please send them to *******************
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Initial Complaint
Date:06/09/2023
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Around Nov 2022 I inquired with TQL abount transportation services. Nathaniel G***** was my assigned sales person. After a few conversations and some preliminary customer questions were answered, I decided against using TQL's services and went with a different company. I advised Mr G***** of my decision. He was very forceful in demanding to know why. I just told him I did not like his company's policies and i was no longer interested his services. He continued to be relentless is his pursuit of my business, and continued to call me daily, as well as send daily emails. I dodged his calls for weeks but after growing weary of his countless voicemails, I told him again on the phone and in emails to remove me from his contact list. Over several consecutive days he demanded to know why and that I needed to fill out documentation to be removed from his contacts. Remember, I did NOT use his company's services nor contract to do so. I simply INQUIRED. I reminded him of this and after several more interactions, I threatened to report him for harassment. Contact ceased for a month or two but resumed again in the same unrelentless fashin. Daily phone calls and ersonal voicemails prompted me to send a text threatening to report him again for harassment, and I blocked his number from my phone. I still receive daily calls and regular voicemails that appear on my phone logs. Mr G***** is not using automation, but calling in person. He refuses to leave me alone, after nearly 7 months since my initial contact.
Business Response
Date: 06/16/2023
Hi ******, the below contact information has been placed on our Do Not Contact
list. If you have additional phone numbers or emails you would like added,
please send them to [email protected].
- ###-###-####
- ****************
Customer Answer
Date: 06/16/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
I was STILL contacted June 12th, June 13th and twice on June 14th (see screenshot). I don't believe the company in question has insisted that Nathanial G***** take me off his contact list. I believe further measures need to be taken to assure my safety and privacy.

Regards,

****** ******

Business Response
Date: 06/23/2023
Hello ******, we can assure your information was placed on our do not contact list on June 14. If you have any further questions, please email [email protected].
Customer Answer
Date: 06/26/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** ******
Initial Complaint
Date:06/07/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After a series of incidents with TQL I ended my business relationship with them in 2018. They have repeatedly contacted me after numerous conversations and request to cease contact with multiple managers. In the last five years they have continued to contact me nonstop every month, despite requests to cease contact. At this point myself and others who work with me feel our time is being stolen and that we are being harassed by TQL. We need them to cease contact and after 5 years of harassment we are unsure how to acomplish this.
Business Response
Date: 06/09/2023
Hello ****, we have added the below phone numbers to our Do Not Call list. Please email us at ****************** if there are any others that should be added.
814-673-1552
877-733-2281
724-815-3363
330-461-1633
724-967-5689
814-217-6839
Initial Complaint
Date:06/07/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Total Quality Logistics is predatory and does not stop harrassing our company with their unwanted calls. I have told them many times via phone conversation and email to remove our company from their call list and they continue with their telemarketing scams.
Business Response
Date: 06/09/2023
Hello *******, the below phone numbers have been added to our Do Not Call list. Please email [email protected] if there are any others that need to be added.
###-###-####
###-###-####
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Customer Answer
Date: 06/12/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******* **********
Customer Answer
Date: 06/16/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Regards,

******* **********
Problem:
Today June 16, 2023 I received a solicitation call from Total Quality Logistics which DIRECTLY violated supposed resolution of being added to "Do Not Call list" for complaint ID ********. Total Quality Logistics is a scam company and does not respect any business.

Desired Resolution:
No further contact by the business

Business Response
Date: 06/22/2023
This complaint response was rejected because they said they received another call on June 16th. Our system is showing no calls made to this company after 5/9. Could you please find out what number they are receiving calls to?

Thanks,

Customer Answer
Date: 06/22/2023
Business's response is blatant lie - their rep Joe with phone number ###-###-#### called AFTER TQL submitted a resolution that we are added to Do Not Call List.
The burden is on Total Quality Logistics to add ALL numbers associated with our business **** ***** ******* **** **** *********** ** ***** to their Do Not Call List.
When I told the rep there was BBB compliant and that TQL notified that we were on a Do Not Call List, the rep Joe said "Oh I was not told this" I am not responsible for the internal issues at TQL.

Business Response
Date: 06/26/2023
Hi *******, the below contact information has been placed on our Do Not Contact list. If you have additional phone numbers or emails you would like added, please send them to [email protected].
- ###-###-####
- ###-###-####
- ###-###-####
- ###-###-####
- ****************************
- ***************************
- **************************
- *************************
Business Response
Date: 06/26/2023
Hi *******, the below contact information has been placed on our Do Not Contact list. If you have additional phone numbers or emails you would like added, please send them to [email protected].
- ###-###-####
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- ###-###-####
- ****************************
- ***************************
- **************************
- *************************
Customer Answer
Date: 11/17/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Regards,

******* **********
Problem:
Total Quality Logistics continues to intentionally violate No Contact and harass our company

Desired Resolution:
No further contact by the business

Business Response
Date: 11/28/2023
Hello, we can ensure that your information is on our Do Not Contact list. You will not receive any further contact.
Initial Complaint
Date:05/26/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Total Quality Logistics, LLC refuses to remove our number from the calling list. We do not need a freight broker. Incessant calls everyday!
Business Response
Date: 05/30/2023
H* ****, the below contact information has been placed on our Do Not Contact list. If you have additional phone numbers or emails you would like added, please send them to [email protected].
- ###-###-####
- ***********************
Initial Complaint
Date:05/26/2023
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company will not stop calling us despite my explaining that our company does not do any shipping and to please take us off their call list.

At least once a month for the last few years a representative calls our company. I always explain that our company does zero shipping through trucking and to remove us from their call list. I block the phone number on our system. They get around this by a different representative calling us on their cell phone.

I want this company to take us off their call list and stop harassing us.
Business Response
Date: 05/30/2023
Hi *****, the below contact information has been placed on our Do Not Contact list. If you have additional phone numbers or emails you would like added, please send them to [email protected].
- ###-###-####
- ###-###-####
- *****************
Customer Answer
Date: 05/30/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** ***
Initial Complaint
Date:05/25/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am the General Counsel for ****** ******* ********** in ******* **. Representatives from TQL are constantly contacting our shipping and receiving director and assistant director in regard to using their services even though we have made it clear to them that we are not interested in using their services. We would like for these calls to stop.

Please contact me or my assistant **** ******* (********************) if you have any questions or need any further information.

Thanks
Business Response
Date: 05/30/2023
Hi *********, the below contact information has been placed on our Do Not Contact list. If you have additional phone numbers or emails you would like added, please send them to [email protected].
- ###-###-####
- ###-###-####
- *********************
- ***********************
- ******************
- *****************
- ******************************
- *********************
Initial Complaint
Date:05/22/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We receive multiple cold calls a day, every weekday, from this company. That is harassment, not sales!

The calls/emails need to stop, all of them! We would never use a business that conducts itself in such an unprofessional manner.
Business Response
Date: 05/25/2023
Hi *****, the below contact information has been placed on our Do Not Contact list. If you have additional phone numbers or emails you would like added, please send them to [email protected].
- ###-###-####
- ###-###-####
- **************************

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Total Quality Logistics, LLC is BBB Accredited.