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Business Profile

Trucking Transportation Brokers

Total Quality Logistics, LLC

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Important information

  • Customer Complaint:
    As of November 2012 BBB Cincinnati handles all TQL complaints.

Complaints

This profile includes complaints for Total Quality Logistics, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Total Quality Logistics, LLC has 58 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Customer Complaints Summary

    • 188 total complaints in the last 3 years.
    • 59 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/25/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have asked them at least 5 times to put our company on the do not call list. They continue to spam our company with unwanted phone calls.

      Business Response

      Date: 08/01/2023

      Hi **** the below contact information has been placed on our Do Not Contact list. If you have additional phone numbers or emails you would like added, please send them to *******************

      * ************
      * ************
      * ************
      * ************
      * ***********************
      * *******************
      * *****************

    • Initial Complaint

      Date:07/24/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      TQL gave me a quote for 1 day shipping to ship 4 pallets of tools from South Carolina to my house in Kentucky on 6/26/23. Long story short everyday that went past the delivery date they continued to say “it will be there tomorrow” they got it to a hub in Indianapolis with several other promises during all of this and by day 11 I had to rent a truck and get the stuff myself. When I asked TQL to make this right they first offered me 157 dollars in their words “to get this over with quickly” i replied “that doesn’t even cover the cost of the rental never mind the cost of the service I paid you to provide” they later called me back and said that not only was I not getting a refund but they were billing me another 500 dollars because there was a weight difference. This has to be a scare tactic on their end to get me to drop it. This was my first time ever doing business with them and with shipping freight I know nothing about that stuff that’s what I thought I hired them to do was get something shipped and help avoid issues like this not just completely screw me over.

      Business Response

      Date: 08/10/2023

      Hello ****** we have
      spoken with our internal departments regarding this matter. The “1 day
      shipping” option was for an LTL shipment, which was explained that those can
      take longer than expected. The product being shipped was quoted for 48”x40”x42”
      and was larger in reality (with one pallet being 80 in wide). Therefore, the
      carrier was not able to transport it on the first day expected due to the size
      discrepancy. This also caused the change in price. If you have any further
      questions, please email ****************** and we will be happy to discuss.

      Business Response

      Date: 08/25/2023

      Hello ****** attached
      is the documentation showing the dimensions of the pallets. As previously
      stated, LTL shipments can take longer than expected due to the nature of the
      mode. This was explained by the broker. If you have any documentation that is
      to the contrary, please send it to ******************.

      Customer Answer

      Date: 09/02/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ** ********* and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

      TQL is still not answering or addressing my issue, last time I have spoke with them TQL stated that all commications are recorded so where is the documentation or audio file that shows there was confirmation that my shipment was going to be in Cincinnati by 11pm on 7/6 and then would be delivered to me on 7/7/23? When I spoke with the hub in Indianapolis the stated the did not receive any request or any sort of instruction from TQL to get that to Cincinnati, in fact the hub had my shipment scheduled to get loaded on a truck on 7/7/23 only to go to two more locations before it would be delivered to me which wouldn’t be until 7/12/23 which is 16 days after the original quote I was given. Where is that information or was that another lie or lack of competence on TQL’s part. Above all can anybody honesty tell me they did their job as promised and if you were the customer would you be satisfied with this result and recommend your services to others? Also I see the inspection date(s) on the information provided and I question those dates because you just so happen to test both scales that often? 


      Regards,



      ***** *******

    • Initial Complaint

      Date:07/19/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business cold calls every day to sell transportation services. They have been told several times we do not wish to do business with them. They have called over 12 different employees daily harassing them for new business.

      There aggressive tactics are very unprofessional and it needs to stop. Not sure what else we can do as a company to have them stop, so I'm reaching out to you for help. If there is anything you can do it would be very much appreciated.

      Kind Regards,

      *** *****

      Business Response

      Date: 07/20/2023

      Hello ***, the below contact information has been placed on our Do Not Contact
      list. If you have additional phone numbers or emails you would like added,
      please send them to [email protected].

      - ###-###-####
      - ###-###-####
      - ###-###-####
      - ###-###-####
      - ###-###-####
      - ###-###-####
      - ###-###-####
      - ************************
      - *******************
      - ******************
      - *****************
      - ********************
      - ****************

      Customer Answer

      Date: 07/20/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me at this time. 



      Regards,



      *** *****

    • Initial Complaint

      Date:07/18/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am unsure of how Total Quality Logistics found our contact information, but they have HARRASSED us constantly for months trying to get our business. We have our own fleet of trucks - we do not need them. They have been told via email multiple times that we are not interested and to remove from our list. Their response was to not take no for an answer and doubled down on the harassment in the same day. I have my own customers I have to take care of, and it's become a burden with them ringing our phone everyday multiple times per day. We want the calls and emails to stop immediately as we requested multiple times!

      Business Response

      Date: 07/20/2023

      Hi ****, the below contact information has been placed on our Do Not Contact
      list. If you have additional phone numbers or emails you would like added,
      please send them to [email protected].

      - ###-###-####
      - ******************************

      Customer Answer

      Date: 07/24/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      **** *****

    • Initial Complaint

      Date:07/15/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      this company keeps calling us about their service. we told them that we are not interested and what we do have nothing to connect with them. but they still call us and the person is also very rude. we have no time to take the calls, it is not even worth our time to hang up. so please remove us from your contact list permanently.

      Business Response

      Date: 07/18/2023

      Hi ****, the below contact information has been placed on our Do Not Contact
      list. If you have additional phone numbers or emails you would like added,
      please send them to [email protected].

      - ###-###-####
      - ***********************

      Customer Answer

      Date: 07/18/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      **** **

    • Initial Complaint

      Date:07/12/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They won't stop calling me to solicit new business. I have asked and asked to be removed, but they just keep calling. The latest call was from **** today.

      Business Response

      Date: 07/18/2023


      Hi ****** the below contact information has been placed on our Do Not Contact
      list. If you have additional phone numbers or emails you would like added,
      please send them to *******************

      - ************
      - ************
      - ************

    • Initial Complaint

      Date:07/07/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have consistently asked this company to stop contacting us; their prices aren't comparable to what we are currently using. It does not matter how many times we explain this, they keep calling. We are becoming frustrated because it takes extra time out of our day to tell them no, just for them to call back again in a matter of days. At times they want to question my response and ask further details about logistics, which leads to more frustration. I have spoken with the owner of our company, personally, and he is not/will never be interested. We would just like for the calls to stop, immediately.

      Business Response

      Date: 07/12/2023

      Hi ******* the below contact information has been placed on our Do Not Contact list. If you have additional phone numbers or emails you would like added, please send them to ******************.

      - ************
      * ************
      * ************
      * ************
      * ************
      - ******************
      - *******************

      Customer Answer

      Date: 07/12/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ** ********* and find that this resolution is satisfactory to me. 



      Regards,



      ****** ******

    • Initial Complaint

      Date:07/06/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have repeatedly requested to be taken off their call list. They call several times a week even after I told them they would not be a good fit for our business. I have them blocked on my cellphone but still receive voicemails from the weekly. This has been ongoing for a few years. We have never done business and have zero intentions of using them.

      Business Response

      Date: 07/12/2023

      Hi *******, the below contact information has been placed on our Do Not Contact list. If you have additional phone numbers or emails you would like added, please send them to [email protected].
      - ###-###-####
      - ###-###-####
      - ###-###-####
      - ****************************
      - *************************

    • Initial Complaint

      Date:07/05/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have requested DO NOT CALL from TQL sales callers multiple times, they constantly harrass me with their solicitations even though I've requested to be removed from their call list on numerous occasions. Continue to call me and you will be getting cist and decease from my lawyer after this if it continues.

      Remove ###-###-#### from your call solisitations and do not call or face a lawsuit.

      Business Response

      Date: 07/12/2023

      Hi *****, the below contact information has been placed on our Do Not Contact list. If you have additional phone numbers or emails you would like added, please send them to [email protected].
      - ###-###-####
      - ###-###-####
      - *************************
      - J***********************

    • Initial Complaint

      Date:06/21/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a bad experience with this company TQL (Total Quality Logistics) with one of the first three imports I did with them. I decided to use their service after one of their brokers kept calling me. Once I decided to use their service the broker resigned and I was contacted by another who would service me. With this being the case, I asked the new broker for his supervisor’s name which he gave me the name Fawnie W******. I decided to put the supervisor’s contact information as well as mine on the BL in the notify party box so I would be sure to be notified when the shipment came in. I was not notified until the shipment had already accumulated over $700 in storage charges which was no fault of mine since I was not notified. When I confronted Fawnie W****** and asked to be reimbursed for the charges she refused to accommodate me and just brushed me off.
      I will never do business with this company again They are irresponsible and very difficult to deal with.

      Business Response

      Date: 06/26/2023

      Hello **** the below contact information has been placed on our Do Not Contact list. If you have additional phone numbers or emails you would like added, please send them to *******************

      * ************
      * ************
      * *********************

      Customer Answer

      Date: 06/26/2023

      Better Business Bureau:



        * Has the company addressed the issues of this dispute?                   No there was no response from the company
           * If not, why?                                                                                      I have no idea why 
           * If an offer of resolution was made, has the company fulfilled the proposed offer?            no offer was made
      Regards,



      *** *****

      Business Response

      Date: 06/28/2023

      Hello ***, the below contact information has been placed on our Do Not Contact list. If you have additional phone numbers or emails you would like added, please send them to [email protected].


      - ###-###-####
      - ###-###-####
      - *********************

      Customer Answer

      Date: 06/28/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

      The topic the company addressed does not apply to my complaint.


      Regards,



      *** *****

      Business Response

      Date: 07/19/2023

      Hello ***, we spoke with our Claims Department regarding your complaint. Please send any documentation you have to [email protected] that supports this. Once received, someone will reach out to you with more information.

      Customer Answer

      Date: 07/27/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.


      Regards,



      *** *****

      7/27/23 - consumer indicates via phone call at 11:24a that the response from biz is not addressing his complaint, says he responded to email  

      Customer Answer

      Date: 08/07/2023

      Cust called BBB stating he has not heard from business, what is going on with his complaint

      Business Response

      Date: 08/08/2023

      Hello **** please send any documentation you have to ****************** that supports your initial perspective, and someone will reach out to you with more information. We need this additional documentation from you to move forward with the claim.

      Customer Answer

      Date: 01/17/2024

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.


      Regards,



      *** *****

      Problem:
      Total Quality Logistics is a forwarding and logistics company, I decided to try their service which was a mistake. The company did not inform me when my product arrived at the port there for costing my more than $700 in unneeded storage fee. The company refuses to compensate me for the damages which was clearly negligence on their part. I did file a previous complaint with BBB and the company TQL did respond but to a completely other subject than what my complaint was about, there for causing BBB to close the complaint. However the issue is still not resolved. I am waring any company that has logistics needs to steer clear of doing business with this company Total Quality Logistics.


      Desired Resolution:
      Refund

      Business Response

      Date: 01/23/2024

      Hello ***, as stated before we will need any documentation you have sent to [email protected] that supports your initial perspective. If provided, someone will reach out to you with more information. We need this additional documentation from you to move forward with the claim.

      Customer Answer

      Date: 01/29/2024

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.


      Regards,



      *** *****

      BBB   ID ********.

       * Has the company addressed the issues of this dispute?

           * If not, why?

      The company did not address the issue, for reasons I do not know. They only reached out to me to ask for documentation on the matter. However after sending the requested documentation the company did not respond again.

           * If an offer of resolution was made, has the company fulfilled the proposed offer?

       

      Please submit your written thoughts via online system, fax or mail within 7 days.

      The company only asked for documentation on the matter which I did send to them with no response.


      Regards


      *** *****

      ******** ************ ***

       

      Business Response

      Date: 02/06/2024

      Hello ***, we have received your email and our Sales Quality Assurance department has been in contact with you. As previously stated, you would need to provide documentation showing that we were notified of the container's arrival on/after 1/23/23. If you can provide that, please send it to [email protected].

    Total Quality Logistics, LLC is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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