Trucking Transportation Brokers
Total Quality Logistics, LLCHeadquarters
Important information
- Customer Complaint:As of November 2012 BBB Cincinnati handles all TQL complaints.
Complaints
This profile includes complaints for Total Quality Logistics, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 188 total complaints in the last 3 years.
- 59 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/28/2023
Type:Sales and Advertising IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
TQL continuously calls and emails us requesting our business, despite informing them we have no interest in working with the company. We have asked TQL to remove us from their marketing lists multiple times but we continue to receive annoying calls and emails.Business Response
Date: 05/09/2023
Hi ******* the below contact information has been placed on our Do Not Contact list. If you have additional phone numbers or emails you would like added, please send them to *******************
* ************
- ************
- ******************************Customer Answer
Date: 05/10/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ** ********* and find that this resolution is satisfactory to me.
Regards,
****** ********Initial Complaint
Date:04/27/2023
Type:Sales and Advertising IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We have been receiving many sales calls from Total Quality for many years.
We have been requesting our phone number to be put on do-not-call list but our requests have been ignored.Business Response
Date: 05/01/2023
Hello *******, the below contact information has been placed on our Do Not Contact
list. If you have additional phone numbers or emails you would like added,
please send them to [email protected].- *************************
- ###-###-####Customer Answer
Date: 05/05/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******* ****Initial Complaint
Date:04/21/2023
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company has been calling several times a day every day for far too long. We have told them several times that we do not require their services and to remove us from their call list, but the calls continue. This holds up our phone lines for actual customers. I would like to never hear from this company again. Thank you.Customer Answer
Date: 04/21/2023
Decision Games is the business name
I am the receptionist that answers the phones, my name is ***** ***
Our business address is **** ******* ****** ************ ** *****
Business Response
Date: 04/26/2023
Hello, the below contact information has been placed on our Do Not Contact
list. If you have additional phone numbers or emails you would like added,
please send them to ******************.- ***********************
- ************Initial Complaint
Date:04/19/2023
Type:Sales and Advertising IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have repeatedly asked their representatives to take us off their "list". We do not need their services and they just keep passing my information onto another rep and the cycle continues. I sent them a direct email as well and we continue to get phone calls.Business Response
Date: 04/26/2023
Hi ****, the below contact information has been placed on our Do Not Contact
list. If you have additional phone numbers or emails you would like added,
please send them to ******************.- ********************
- ###-###-####
- ###-###-####
- ###-###-####Customer Answer
Date: 04/26/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
**** ******Initial Complaint
Date:04/18/2023
Type:Sales and Advertising IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Total Quality Logistics spam calls me on my personal phone number twice a month, so 12+ times in the past 6 months. I've told them repeatedly to stop calling me and have blocked their number but they still call from different numbers.Business Response
Date: 04/26/2023
Hi ****, the below contact information has been placed on our Do Not Contact
list. If you have additional phone numbers or emails you would like added,
please send them to ******************.* ********************
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* ************Customer Answer
Date: 04/26/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ** ********* and find that this resolution is satisfactory to me so long as the change is permanent.
Regards,
**** **********Initial Complaint
Date:04/13/2023
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
TQL is blatantly harassing myself and our employees via phone and email. We have politely asked on numerous occasions to be removed from their mailing list and phone call list however they continue to harass us on an almost weekly basis to numerous employees.Business Response
Date: 04/20/2023
Hi ****, the below contact information has been placed on our Do Not Contac tlist. If you have additional phone numbers or emails you would like added, please send them to [email protected].
- ###-###-####
- ******************************Initial Complaint
Date:04/06/2023
Type:Sales and Advertising IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We have asked to be put on their do not call list, but the calls and emails remain. They are harassing and disrupting our business, and this needs to stop immediately.Business Response
Date: 04/13/2023
Hi *******, the below contact information has been placed on our Do Not Contact
list. If you have additional phone numbers or emails you would like added,
please send them to ******************.- ###-###-####
- *************************Customer Answer
Date: 04/13/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******* ********Initial Complaint
Date:04/04/2023
Type:Sales and Advertising IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Repeatedly keep calling my business, ******* ********* *** ********* ******* INC. Multiple times a week since 2018. I have repeatedly told them they are of no service to us and to remove me from their call list 50+ times. The phone calls are harassing and a pain to everyone that works in this office. All of our numbers are on the FCC do not call list and I need help getting it thru to these folks I am done with the harassment.Business Response
Date: 04/05/2023
Hi *******, the below contact information has been placed on our Do Not Contact
list. If you have additional phone numbers or emails you would like added,
please send them to ******************.- ************
- **************************Customer Answer
Date: 04/05/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ** ********. I have also forwarded to them my other 3 business phone numbers to be added to their do not call list. And as of now this resolution is satisfactory to me.
Regards,
******* *******Initial Complaint
Date:04/04/2023
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Continued phone harassment looking for business. I used to ship with them more than 5 years ago and they continue to call me several times a week.
They called me 17 times in March alone and at one point 5 days in a row (3/13-3/17)
I no longer require their service and I have repeatedly told them to take me out of their computer system.Business Response
Date: 04/05/2023
Hello ***** the below contact information has been placed on our Do Not Contact
list. If you have additional phone numbers or emails you would like added,
please send them to ******************** ************************
* ************Initial Complaint
Date:03/30/2023
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Multiple phone calls weekly and we have asked to be removed from the call list several times. We do not need or use their services.Business Response
Date: 04/05/2023
Hi ****** the below contact information has been placed on our Do Not Contact
list. If you have additional phone numbers or emails you would like added,
please send them to ******************.- ************
* **************************
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