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Business Profile

Trucking Transportation Brokers

Total Quality Logistics, LLC

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Total Quality Logistics, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Total Quality Logistics, LLC has 58 locations, listed below.

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    Customer Review Ratings

    1

    Average of 98 Customer Reviews

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    Review Details

    • VIRGINIA F

      Date: 01/18/2024

      VIRGINIA F

      Date: 01/18/2024

      THEY KEEP CALLING AFTER I'VE TOLD THEM TO REMOVE US FROM THEIR LIST.

      Total Quality Logistics, LLC

      Date: 02/06/2024

      Hi ********, the below contact information has been placed on our Do Not Contact list. If you have additional phone numbers or emails you would like added, please send them to *************************************.


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    • Christine W

      Date: 01/10/2024

      Christine W

      Date: 01/10/2024

      If I could give them less than a 1 star review, I would. This company has been calling us for YEARS. I have asked numerous, NUMEROUS times to be removed from their list, but they just keep calling. I have even turned them in to ****************** 

      Total Quality Logistics, LLC

      Date: 03/15/2024

      Hello, the below contact information has been placed on our Do Not Contact list. If you have additional phone numbers or emails you would like added, please send them to *************************************** ************

    • Harold T

      Date: 12/23/2023

      Terrible company, keeps calling and will not stop despite repeated requests to be put on their do not call list. This company needs to be shut down!

    • Lesley C

      Date: 11/27/2023

      Lesley C

      Date: 11/27/2023

      This company calls constantly. Everytime I explain our shipping situation and tell them that we ship on our own company trucks. Our inbound loads are shipped by the suppliers, so we do not control the trucking company they utilize. I have started recording the times I have asked to be on the do not call list. They apologize and say the previous employee didn't put them on the do not call list. They continue to call though. They also try to call back and ask questions in different ways thinking they can get through.

      Total Quality Logistics, LLC

      Date: 12/13/2023

      Hi ******, the below contact information has been placed on our Do Not Contact list. If you have additional phone numbers or emails you would like added, please send them to *************************************.


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    • Becky O

      Date: 11/03/2023

      Becky O

      Date: 11/03/2023

      Someone from this establishment calls us at least once a week. Every week, I explain our company logistic situation and request to be taken off of their call list. They try to get through by asking other questions to which they consistently get the same answers. Not sure of what else can be done to get them to understand we are NOT interested in their services.Note - would rather give zero stars - but you have to select at least one.

      Total Quality Logistics, LLC

      Date: 12/13/2023

      Hello *****, the below contact information has been placed on our Do Not Contact list. If you have additional phone numbers or emails you would like added, please send them to *************************************.


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    • Francesca E

      Date: 11/01/2023

      Francesca E

      Date: 11/01/2023

      This company has no respect for others. They call at least once a week and when told we are not interested, they have gone as far as calling directly back under a blocked number and/or different number and play dumb. We have asked SEVERAL times to be removed from their call list. Their follow up questions are super rude and their attitude is uncalled for.

      Total Quality Logistics, LLC

      Date: 12/13/2023

      Hi *********, the below contact information has been placed on our Do Not Contact list. If you have additional phone numbers or emails you would like added, please send them to *************************************.


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    • Dawn S

      Date: 10/11/2023

      Dawn S

      Date: 10/11/2023

      Received a call to my place of business we are an air freight logistics company, I explained that we do not need the service as it is the same as our service, i tried to reason with him that we would not go to another vendor to do the job we already do... he couldnt comprehend that. I said i was done with the call and hung up, he proceeded to call back from his personal cell to berate me and the hang up on me... He was one of those "guys" that doesn't understand NO i guess. If that is how they are when looking for customers i can only imagine how they treat actual customers.

      Total Quality Logistics, LLC

      Date: 10/30/2023

      Hi ****, the below contact information has been placed on our Do Not Contact list. If you have additional phone numbers or emails you would like added,please send them to *************************************.


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    • Kia A

      Date: 10/06/2023

      Kia A

      Date: 10/06/2023

      If I could give them less than a star I would. We aren't even customers of theirs, we have CONTINUOUSLY asked to be removed from the calling list and every week we get the same call with the same script of "I didn't call you last time. I just got out of training but I will be sure to note your account that you want to be removed" Only to be called the next day and be told the same thing by someone else.In the last 10 business days, they have left 14 voicemails!! We have them blocked from 3 of our phones due to their inability to stop harrassing the company.

      Total Quality Logistics, LLC

      Date: 10/26/2023

      Hi **** the below contact information has been placed on our Do Not Contact list. If you have additional phone numbers or emails you would like added,please send them to *************************************.


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    • Jinying Z

      Date: 10/02/2023

      Jinying Z

      Date: 10/02/2023

      Very unresponsive and unresponsible business practices that we have never had with other businesses. In about April, we hired TQL to hand an *** shipping for 7 tile crates based on our previous working experience with TQL. We sent all information to them including pictures of the destination and particularly mentioned that they had to unload tiles to the garage on another side of the house. The products were shipped, and they could not load the tiles to the destination. We had to hire contractor to handle that from trucking company's warehouse.Well, it seemed things had been discussed well and TQL asked us to file the insurance claim for the costs spending to move the tiles from trucking company's warehouse; and we did. What happened later was a total disaster, all people in the emails have been disappeared. Called many times and they said those people had left. We were told that they would handle it and respond, but we had never been responded. Everything and everyone have disappeared from the earth.We have never seen a shipping company like this!

      Total Quality Logistics, LLC

      Date: 10/26/2023

      Hello *******, this shipment has been marked as a claim and escalated. You should receive contact about this soon. If you have any further questions, please email ******************

    • Vicente S

      Date: 09/28/2023

      Vicente S

      Date: 09/28/2023

      They handled my product extremely poorly causing thousands in damages and refused to even refund the freight.

      Total Quality Logistics, LLC

      Date: 12/06/2023

      Hello *******, we have spoken with our Claims Department regarding this matter. Due to the lack of documentation stating the specifications the product needed to be stored at, this claim was denied. If you have any further questions, please email ****************** and we will have someone reach out to you.

    Total Quality Logistics, LLC is BBB Accredited.

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