Complaints
This profile includes complaints for The Huntington National Bank's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,052 total complaints in the last 3 years.
- 331 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/01/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
HUNTINGTON PERIMETER LOOP DUBLIN BRANCH NOT RESPONDING
BANKER ***** NOT RESPONDING
BRANCH NOT RESPONDING TO VOICE MESSAGE LEFT
I NEED RESPONSE FROM BANK MANAGER IMMEDIATELY ABOUT MY TRANSFER FROM **** TO HUNTINGTON CASH IRA
I AM VERY ANGRY
I DO NOT WANT TO SPEAK TO *****
I WANT BANK MANAGER TO FIX THIS PROBLEM IMMEDIATELY
Business Response
Date: 05/02/2025
***************
Thank you for contacting The Huntington National Bank
(Huntington). We are writing in response
to the complaint you forwarded to us regarding ******** *******, which we
received on May 2, 2025, for review.
Please accept this correspondence as our confirmation that we have
received the expressed concerns forwarded by your office. We thank you for making us aware of this
matter. Please be assured that we will contact
our customer promptly to acknowledge the complaint, and upon completion of our
review, will provide our response directly to our customer by telephone and/or
written communication.
If you have any questions, or need further assistance, you’re
welcome to contact us at your first convenience.
Sincerely,
The
Customer
Advocacy Response Team
Huntington
National BankInitial Complaint
Date:05/01/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I completed a zelle transfer in the amount of $500 on 4/24/2025. Before completing this transfer I contacted my financial institution first to make sure that I would have some sort of recourse in the event that I didn't receive what was paid for, was informed that I would in the form of a dispute process. In fact, that is what happened. I contacted the merchant promptly to initiate the return of funds and haven't been able to retrieve a response. I immediately contacted the bank, initiated a dispute, sent over proper supporting evidence just for it not to be investigated and to be told that they wouldn't assist me in any capacity. I was also told that it was considered a money transfer and in effect told I would be on my own according to the terms and conditions of Zelle. when I explained that I called before the transfer was made and got different information I was dismissed. I advised that the dispute was opened on 4/25 was not looked into, instructed to submit supporting documentation only to be told later that it didn't fully come through and it was closed on 4/28 without notifying me. I contacted the bank on 4/30 to follow up and was told they would reopen the dispute and to resend the evidence which also took time and it was then closed again on 5/1 without investigating basically telling me that it wasn't their problem because of the type of transaction that it was.Business Response
Date: 05/02/2025
The Huntington National Bank
Customer Advocacy Team ******
******* 1558
********,**** 43216
May 2, 2025
BETTER BUSINESS BUREAU
1169 DUBLIN RD.
******** OH 43215
Re: BBB Case #: 23274118
Huntington Case #: 01908167
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ****** *****, which we received on May 2, 2025, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
********************************************* BankInitial Complaint
Date:05/01/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I currently have a checking account with **********************. On March 27, 2025, a substitute check made payable to ************************* in the amount of $271.68 was cashed by Huntington against my checking account. I did not authorize this transaction. I have never even heard of *************************. On the signature line of this check it stated "NO SIGNATURE REQUIRED". How does this happen? I did dispute the transaction and was told it may take up to 1 or 2 months for this money to be returned to my account. This is totally unfair. It did not take 1 to 2 months for them to honor this bogus check.Business Response
Date: 05/01/2025
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********************
May 1, 2025
BETTER BUSINESS BUREAU
***************
*****************
Re: BBB Case #: 23273463
Huntington Case #: 01906403
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the
complaint you forwarded to us regarding ***** ******, which we received on May 1, 2025, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that we
will contact our customer promptly to acknowledge the complaint, and upon completion of our review,
will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Response Team
********************************************* BanCustomer Answer
Date: 05/12/2025
ReviewWIRELESS CALLER - Voicemail box 135
Attachments
11:38 AM (8 minutes ago)
to me
GoTo logo
You received a new voicemail message
Info New voicemail message
Time: Monday, May 12 2025 11:38 AM
From: ReviewWIRELESS CALLER **************
Duration: 37 seconds
Voicemail box: 135
Transcript:
Hi, *********. My name is ****** C-E-R-O-L, ******, B is a boy, *********. My number is ************. I don't have my complaint number, but I'm calling to respond to your phone call about the outcome of my complaint. I have not received any satisfaction although the bank has called me. So please call me. Thank you. Bye. ByeInitial Complaint
Date:04/30/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have an auto loan with Huntington bank. Last month I deferred a payment. They did not inform me of the $50 fee associated with this transaction. When I made my payment today I was told about the fee on my account. I told customer service that I was not informed of the fee when I did the deferral. She said there is nothing she can do about it and that it was in my loan agreement. I took out the loan five years ago. When a transaction is being done Huntington should be reminding people of the fee associated with it. Fifty dollars is a large fee. I would have never done the deferral if I knew about the fee. I would like the fee removed from my account/loan.Business Response
Date: 05/01/2025
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********************
May 1, 2025
BETTER BUSINESS BUREAU
***************
*****************
Re: BBB Case #: 23270655
Huntington Case #: 01907454
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the
complaint you forwarded to us regarding ******* G *******, which we received on May 1, 2025, for
review.
Please accept this correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that we
will contact our customer promptly to acknowledge the complaint, and upon completion of our review,
will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Response Team
**********************Customer Answer
Date: 05/12/2025
BBB called the consumer using an automated calling system. The consumer replied with a text message with the number 1 indicating that their complaint was resolved and could be closed - see below for details:
************** *******, ******* 23270655 The Huntington National Bank May 12, 2025 11:31 AM Initial Complaint
Date:04/30/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
******* **** ***** *************************************************** ********************** | **************
Date: April 30, 2025
To: Huntington Bank **************** Subject: Formal Complaint Regarding Unauthorized Charges and Overdraft Fees
Dear Huntington Bank ****************,My name is ******* **** *****, and I am writing to formally raise concerns regarding unauthorized charges and repeated overdraft fees applied to my account (Account Number: **********.
Despite multiple reports of a lost card and taking the necessary precautions-including locking the card and opting out of all overdraft protections-transactions continued to be processed on my account. This has led to unjustified overdraft fees and caused me significant financial stress.
Specifically:1. Unauthorized Processing of Transactions: Even after locking my card and opting out of overdraft protection, you continued to allow transactions to process, resulting in overdraft charges.
2. Ignored Account Settings: I have clearly opted out of all overdraft protection services, yet transactions that should have been declined were approved, directly leading to overdraft fees.
3. Security Concerns with Canceled Card: After canceling my lost card and requesting a new one, charges were still authorized on the canceled card, which is highly concerning and indicative of potential internal failures in your security protocols.I am requesting an immediate investigation into this matter, a refund of all overdraft fees associated with these incidents, and written confirmation that my account settings have been reviewed and correctly applied.
Thank you for your prompt attention to this matter. I expect a resolution within 10 business days.
I would like a refund for all the over drafts you all charged me when I opt out of over draft fee for checking and ATM and when I reported my card lost and I have no active card and you still let the charges go through on a card that was reported lost Sincerely,*******
Business Response
Date: 05/01/2025
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
******************
May 1, 2025
BETTER BUSINESS BUREAU
*******************************************************************
Re: BBB Case #: ********
Huntington Case #: ********
Dear ********* **********,
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response
to the complaint you forwarded to us regarding ******* ****-***** which we received on April 30, 2025, for
review.
Please accept this correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will
contact our customer promptly to acknowledge the complaint, and upon completion of our review, will
provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
**********************Customer Answer
Date: 05/01/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I accept the business's response to resolve this complaint.
Regards,
******* **** *****Initial Complaint
Date:04/30/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to express my extreme frustration and deep disappointment with Huntington Bank’s handling of a recent dispute involving a series of unauthorized and erroneous charges made by ******* ******. This issue has now dragged on for far too long, and the lack of resolution, accountability, and urgency from your institution is absolutely unacceptable.
Let me be clear: I have spent countless hours on the phone, including multiple conversations with both Huntington representatives and ******* ******, and I am still waiting for the return of $109.48 that rightfully belongs to me. This matter should have been resolved weeks ago, yet here I am—still without my money and still receiving vague explanations and no meaningful progress.
To provide context: In early 2024, I disputed overcharges on my ******* ****** account. On top of being financially mistreated, I was also subjected to a racially charged and deeply offensive encounter upon entering one of their locations. As a result, I was issued a $150 credit, which brought my balance to zero. At that time, I had been enrolled in a $45/month repayment plan in addition to my normal service charges. I promptly contacted ******* to inform them that, due to the applied credit, I no longer had an outstanding balance and requested that the repayment plan be canceled. They failed to do so.
Instead, on February 23, they charged my card $45, followed by an additional $97 on February 26—despite my monthly bill being only $67. Then, on February 27, they charged my card yet again, this time for $109.48. These charges were completely unwarranted. ******* acknowledged their error and returned the $45 charge in full. They also refunded $30 from the $97 charge, as the total owed was only $67.
Regarding the $109.48, I was informed by ******* that the full amount was reversed and sent back to Huntington Bank on March 5.
I confirmed this information in three separate calls with ******* ****** customer service, during which I also connected
Business Response
Date: 05/01/2025
*******************
Thank you for contacting The Huntington National Bank
(Huntington). We are writing in response
to the complaint you forwarded to us regarding ******* *****, which we received
on May 1, 2025, for review.
Please accept this correspondence as our confirmation that we have
received the expressed concerns forwarded by your office. We thank you for making us aware of this
matter. Please be assured that we will contact
our customer promptly to acknowledge the complaint, and upon completion of our
review, will provide our response directly to our customer by telephone and/or
written communication.
If you have any questions, or need further assistance, you’re
welcome to contact us at your first convenience.
Sincerely,
The
Customer
Advocacy Response Team
Huntington
National BankInitial Complaint
Date:04/29/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I **** ****** *** ****** **** ***** ****** *** bought a 2015 GMC Sierra for $27,072 from *** **** *** *********** ** ***** on 03/05/2025. They overnighted the title to the bank that was going to finance about half the cost of the truck..
Huntington National Bank **** ********* *** ******** ** ***** Huntington has refused to send me a title so I cannot drive this truck. They tell me its on hold every time I call customer service. I think they lost it but they refuse to give me any information. They have effectively stole $27,000 from me PLUS my truck inspection is no longer valid and I have no truck for my business or pleasure. WHY ARE THEY AAA rated? They are a horrible business.Business Response
Date: 05/01/2025
***************
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the
complaint you forwarded to us regarding **** ******, which we received on April 30, 2025, for review.
Please accept this correspondence as confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that we
will contact **** ****** promptly to acknowledge the complaint, and upon completion of our review,
will provide our response directly to **** ****** by telephone and/or written communication.
If you have any questions, or need further assistance, you’re welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Response Team
Huntington National BankCustomer Answer
Date: 05/05/2025
Waiting on Huntington bank review. Its been two months since I bought this truck. Still no title.
Regards,
****** ******Initial Complaint
Date:04/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I opened a perk checking acct with Huntington in march 2025 off their promotional page. which stated there would be a 400.00 bonus applied after 14 days of 50.00 deposits in 90 days.
i did not get a physical code however on the promotional page there was a box that said the promotional code has been applied. however today is the 14thd day and no bonus was applied and upon talking to an online bank teller she advised it never applied.
i feel that i am entitled to these funds as i did meet all the requirements i did have them change my account to an asterisk free account as of today since no resolution was offered however i did meet the requirements to get the bonus prior to today
Business Response
Date: 04/24/2025
********************
Thank you for contacting The
Huntington National Bank (Huntington). We are writing in response to the
complaint you forwarded to us regarding ******** ******, which we received on April 24, 2025, for
review.
Please
accept this correspondence as our confirmation that we have received the
expressed concerns forwarded by your office. We thank you for making us
aware of this matter. Please be assured that we will contact our customer
promptly to acknowledge the complaint, and upon completion of our review, will
provide our response directly to our customer by telephone and/or written
communication.
If
you have any questions, or need further assistance, you’re welcome to contact
us at your first convenience.
Sincerely,
The
Customer Advocacy Team
Huntington
National BankInitial Complaint
Date:04/23/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Huntington is charging me different fees and they are doing it without my knowledge of the fees. I was charged a $2 dollar fee for real time payments. I was also charged a $10 dollar fee on the business money market. I was not informed that I have to have a ****** in the money market account. Whenever I talk to huntington about this issue they refuse to help me resolve this problem. I think is not cool that they are charging these fees and want a refund .My other complaint is due to this $2 dollar fee charged affected my balance for the promotional offer went under ****** dollars.
I had more than ****** in the bank account and the rest of the ***** dollars in the business money market. If I would have know that the balance was below $****** I would have transferred the money. Never in my life have I been charged this $2 dollar fee. What I am angry about is that because of the fees I might not get the promotional offer. Whenever I have called huntington to address this problem they tell me that the offer is still open.
When I signed up for my account at no point was I informed about the $2 dollar fee. I have more than ****** in the money market and checking account. I am really upset that I have such a hard time because I was charged a $2 dollar fee to get the promotional offer.
I believed I signed up for notifications and I am not receiving them. It seems they are just charging me the $2 dollars to not give me the promotional offer of ***** dollars. I am frustrated with these problems and no one is willing to help me. I did not open the account only for the promotional offer. I like that they have various banks, the app is great, and I am earning 4% interest on my personal account. The branches have good service also. It is the principle of the situation.
Please fix these issues as I am very frustrated with the service I been provided and find it not cool that I am being charged these fees
Business Response
Date: 04/23/2025
The Huntington National Bank
Customer Advocacy Team ******
******* 1558
********,**** 43216
April 23, 2025
BETTER BUSINESS BUREAU
1169 DUBLIN RD.
******** OH 43215
Re:BBB Case #: 23240351
Huntington Case #: 01901203
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ****** ******, which we received on April 23, 2025, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
**********************Customer Answer
Date: 04/23/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I accept the business's response to resolve this complaint.
Regards,
****** ******Initial Complaint
Date:04/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On February 26 I deposited a check into my buisness account.The next day the bank froze my buisness and personal because I was a risk and the check was altered. Removed me as a customer and stated that my funds would be released after the back office review along with a letter and explanation.
March 28 got the letter no explanation and no funds.
Now it's April 22 and Noone can tell me where my money is !!!!!
I have gotten three different stories of where my funds COULD be. WHERE IS MY MONEY!!!!
HUNTINGTON BANK are FRAUDSTERS!!!!!Business Response
Date: 04/23/2025
*************
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the
complaint you forwarded to us regarding ***** *******, which we received on April 22, 2025, for
review.
Please accept this correspondence as confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that we
will contact ***** ******* promptly to acknowledge the complaint, and upon completion of our review,
will provide our response directly to ***** ******* by telephone and/or written communication.
If you have any questions, or need further assistance, you’re welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Response Team
Huntington National BankCustomer Answer
Date: 04/24/2025
I accept the business's response to resolve this complaint.
Regards,
***** *******Customer Answer
Date: 04/24/2025
I click the wrong button. The complaint is not resolved! And Im sure I will not hear from Huntington Bank within 10 days!!!!
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