Complaints
This profile includes complaints for The Huntington National Bank's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,052 total complaints in the last 3 years.
- 331 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My bank account at ********************** was closed with no warning to me or any explanation of why. I have been told that I have to wait 3-5 weeks for my money thats in the account to be mailed to me in form of a check. My account has no pending deposits so why such a delay to return my money
Business Response
Date: 04/21/2025
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********************
April 21, 2025
BETTER BUSINESS BUREAU
********************************************************************
Re: BBB Case #: 23224264
Huntington Case #: 01898923
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ******* ****, which we received on April 21, 2025, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Response Team
**********************Initial Complaint
Date:04/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On April 17th 2025 Huntington Bank went into my bank account and took out $240.72 talking about a reversal payment of some sort which they never gave me any money.
They already had took the reversal payment back back in March I believe around the 26th for a payment they gave to me then they turn around and took it back.
I ordered a brand new banking card. The card is not even three weeks old. They went in my account again as I stated April 17, 2025, which was yesterday andtook out another $240.72 which overdrafted my account by $146 and some change I keep going through this with this bank every month theyll give me my money back then they try to take it back then they send out letters, but I gotta send in the verification or information that they want.
I just want my money back. Something has to be done because Im tiredof calling them every month I go through this with these people.
Business Response
Date: 04/21/2025
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********************
April 21, 2025
BETTER BUSINESS BUREAU
**************.
COLUMBUS OH *****
Re: BBB Case #: ********
Huntington Case #: ********
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the
complaint you forwarded to us regarding ****** ******, which we received on April 21, 2025, for
review.
Please accept this correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that we
will contact our customer promptly to acknowledge the complaint, and upon completion of our review,
will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
**********************Initial Complaint
Date:04/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Huntington bank has decided to start putting holds on deposits to cause overdraft fees to occur. They are currently holding $1500 of my money for the second time. The first hold was released this morning causing them to complete my deposit. Today they withdrew the same $1500 they released causing my account to go negative the second time and now will not release the funds. I want my money so I can leave their terrible dishonest and shady institution.Business Response
Date: 04/18/2025
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********************
April 18, 2025
BETTER BUSINESS BUREAU
********************************************************************
Re: BBB Case #: 23218338
Huntington Case #: 01896577
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ****** *********, which we received on April 18, 2025, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Response Team
**********************Initial Complaint
Date:04/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I deposited money in Huntington banks ATM yesterday in the amount of $900 $300 shot back out and the ATM said they could not read the bills then it sat on a spin cycle for four minutes and then it said please contact the institution for your protection And then did not deposit the 600 into my account but took it.
I could not call 800 number because they were not open at so I called bank in morning and when I called the bank in morning, they filed a dispute but would not give me my money back.
Then I went into the bank to tell them what I did and also that I added $300 more into the account to see if the was just screwing up and they said I had to wait until the ATM was looked at again in a week.
I have only $600 and that money to live on and now I don’t even have it and they will not help me with anything.
Business Response
Date: 04/18/2025
*******************
Thank you for contacting The Huntington National Bank
(Huntington). We are writing in response
to the complaint you forwarded to us regarding ****** *****, which we received
on April 18, 2025, for review.
Please accept this correspondence as our confirmation that we have
received the expressed concerns forwarded by your office. We thank you for making us aware of this
matter. Please be assured that we will contact
our customer promptly to acknowledge the complaint, and upon completion of our
review, will provide our response directly to our customer by telephone and/or
written communication.
If you have any questions, or need further assistance, you’re
welcome to contact us at your first convenience.
Sincerely,
The
Customer
Advocacy Response Team
Huntington
National BankInitial Complaint
Date:04/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been attempting to reach out to Huntington Bank several times to obtain information about a loan buyout.I currently have my car financed thru them and I will not be able to continue making payments.I need to speak with one of their specialists before I default on the loan and have my credit score affected.
As I keep being transferred to different representatives over the phone, they bring up my bankruptcy filing from a few years ago. Which has nothing to do with Huntington Bank for I continued making my car payments, they were not listed on my bankruptcy proceedings.
Somehow I am flagged (they could not properly explain) and an undesired customer and only a specific department can deal with me because of bankruptcy.I am transferred and keep on waiting for that specialist to answer. No one answers, no one can provide answers.
If the person is not in, let me know! If there is only a single person on this bank that deals with customers, provide me with the option to receive a call back. Do not transfer me from representative to representative, making me waste my time. I am trying to handle this ahead of time.If I were to stop making payments it will affect my credit score, they will be reaching out to me. I am trying to do the correct thing
Business Response
Date: 04/18/2025
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********************
April 18, 2025
BETTER BUSINESS BUREAU
***************
*****************
Re: BBB Case #: 23218003
Huntington Case #: 01896987
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the
complaint you forwarded to us regarding ******* *****, which we received on April 18, 2025, for
review.
Please accept this correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that we
will contact our customer promptly to acknowledge the complaint, and upon completion of our review,
will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Response Team
**********************Initial Complaint
Date:04/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I opened a Huntington account 3/1 for receiving direct deposits. I recieved my first payroll check from my employer 4/16 and attempted to access the funds and my card denied. Was attempting to log into the account via the app and couldnt so I decided to contact them via phone only for them to say there is a hold on my account and is subject to be closed. No reasoning as to why no warning and they are currently holding my ENTIRE paycheck. Ive NEVER used the account until now.Business Response
Date: 04/17/2025
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********************
April 17, 2025
BETTER BUSINESS BUREAU
********************************************************************
Re: BBB Case #: 23214973
Huntington Case #: 01895899
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ******** *****, which we received on April 17, 2025, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Response Team
**********************Initial Complaint
Date:04/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On April 15, 2025 at 12:46 PM was on the phone with Customer Service (803 763 2583) at the Huntington Bank in Columbus, spoke with ******* (sp?) inquirying about a deposit made to my Huntington account, I was told incorrectly that they would not help me with my account without first sending me some sort of identifying number to my phone. Per a VP I spoke with 4 weeks ago this is not true. The CS representive agrued with me and claimed I could get no help from them because I have a land line, rotory phone, and she would not help me. Told me I had to either buy a new phone or drive to a bank. She contradicted the VP who assured they would correct the CS to talk to customers who use rotory phone. Very rude CS rep told me to buy a new phone, argued with me for 5 minutes.Business Response
Date: 04/16/2025
********************
Thank you for contacting The Huntington National Bank
(Huntington). We are writing in response
to the complaint you forwarded to us regarding ****** *****, which we received
on April 16, 2025, for review.
Please accept this correspondence as our confirmation that we have
received the expressed concerns forwarded by your office. We thank you for making us aware of this
matter. Please be assured that we will contact
our customer promptly to acknowledge the complaint, and upon completion of our
review, will provide our response directly to our customer by telephone and/or
written communication.
If you have any questions, or need further assistance, you’re
welcome to contact us at your first convenience.
Sincerely,
The
Customer
Advocacy Response Team
Huntington
National BankInitial Complaint
Date:04/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
***** check has cleared but being held due to account holdCustomer Answer
Date: 04/14/2025
Needed infoBusiness Response
Date: 04/14/2025
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
******************
April 14, 2025
BETTER BUSINESS BUREAU
*******************************************************************
Re: BBB Case #: ********
Huntington Case #: ********
Dear ********* **********,
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response
to the complaint you forwarded to us regarding ****** ***** which we received on April 14, 2025, for
review.
Please accept this correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will
contact our customer promptly to acknowledge the complaint, and upon completion of our review, will
provide our response directly to our customer by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
**********************Customer Answer
Date: 04/17/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 23195729
I am rejecting this response because:
Ive still yet to receive my money and this day 10 now bills are too be paid nothing wrong on my end funds have been released already not returned ! Just want to go to bank get my money out this hold is long past due
Regards,
****** *****Initial Complaint
Date:04/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Thursday, April 10, 2025, I was notified of a withdrawal that overdrew my account. I contacted Huntington to file a dispute and was told there was nothing they could do about it until it cleared that evening. So I was told I needed to call back on Friday, April 11, 2025. When I spoke to another person at Huntington on Friday to file the dispute, I was told again, the transactions were still pending and there was nothing they could do to file the dispute. So I was notified again by text, today Saturday, April 12, 2025, The following
“Today 2:20 AM
Huntington Heads Up.
Acct ****** was overdrawn yesterday.
But good news! 24-Hour
Grace gives you time to avoid an overdraft fee.
Learn how:
huntington.com/Grace”.
So then I went in and checked my account and the transactions still say pending. So I am requesting another call back to file a dispute. I have a feeling that they will tell me they can’t file a dispute still which is stressing me out because it’s three transactions, in two locations I’ve never been and another through a company I don’t have an account with. Then they will charge three overdraft fees totaling $108 for those transactions. Which will then put my account in
-$484.67. I haven’t even used my account since January of 2025 because Huntington has gotten worse this year.Business Response
Date: 04/14/2025
****************
Thank you for contacting The Huntington National Bank
(Huntington). We are writing in response
to the complaint you forwarded to us regarding ****** ****, which we received
on April 14, 2025, for review.
Please accept this correspondence as our confirmation that we have
received the expressed concerns forwarded by your office. We thank you for making us aware of this
matter. Please be assured that we will contact
our customer promptly to acknowledge the complaint, and upon completion of our
review, will provide our response directly to our customer by telephone and/or
written communication.
If you have any questions, or need further assistance, you’re
welcome to contact us at your first convenience.
Sincerely,
The
Customer
Advocacy Response Team
Huntington
National BankInitial Complaint
Date:04/10/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I found a charge on my checking account that is not a charge I made. This "Magazine Store" made a fraud charge a few months ago on my checking account. Took ********************** months to resolve. Today, April 10th, 2025 this same company has a charge of $42.95 in my checking account.I called **********************, halfway through my phone call I was disconnected. I called back, halfway through my call the lady I was speaking to said she couldn't hear me. I could hear her. She hung up. My third call is the one that has me asking for help. The Huntington employee told me I could not dispute the charge because it was filed under misc. Well, not only did I not make the charge, I didn't file the charge under misc. That had to be Huntington's decision. I was also told it wasn't taken out by check or debit card! I was shocked and asked him there was a third way someone could get my money. He said yes. So basically I was told, nothing we can do for you. I don't know what to do. This charge was not made by me. Thank you for your help.***** ******Business Response
Date: 04/11/2025
The Huntington National Bank
Customer Advocacy Response Team ******
P.O. Box 1558
********************
April 11, 2025
Better Business Bureau
***************
*****************
Re: BBB Case #: 23189207
Huntington Case #: 01890628
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the
complaint you forwarded to us regarding ****** ******, which we received on April 10, 2025, for
review.
Please accept this correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that we
will contact ****** ****** promptly to acknowledge the complaint, and upon completion of our review,
will provide our response directly to ****** ****** by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Response Team
**********************
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