Complaints
This profile includes complaints for The Huntington National Bank's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,055 total complaints in the last 3 years.
- 334 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/17/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
BBB transcribed from hard copy complaint form:
Issue 1: occr at Redford branch (letter)
Issue 2: As a result of opening up the new Huntington checking account in January / 22, I was told if put $15000.00 in that account I would receove $500 in 90 days. I asked in April, May, June & July. I was it has been approved. The person had a email confirm my bonus of $500.00!
This occurred at the Detroit ****(illegible) ****** (illegible) 48223 I was told this by NIA teller & Sugg Manager
Business Response
Date: 08/22/2022
The Huntington National Bank
Customer Advocacy Team EA1W02
**** *** ****
Columbus, OH 43216
August 22, 2022
BETTER BUSINESS BUREAU
1169 DUBLIN RD
COLUMBUS OH 43215
Re: BBB Case #: 17723267
Huntington Case #: ********
Dear ********* **********,
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response
to the complaint you forwarded to us regarding ****** L ******* Jr, which we received on August
19, 2022, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that
we will contact our customer promptly to acknowledge the complaint, and upon completion of our
review, will provide our response directly to our customer by telephone and/or written
communication.
If you have any questions, or need further assistance, you’re welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
Huntington National BankInitial Complaint
Date:08/16/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a standy-by cash account with hunington. I was in the process of closing both of my accounts and paid off my balance on those. The balance was taken from my account and hit the bank as a zero balance and then the following day I was refunded the money that I paid off and then one month later was charged a late fee and was sent to collections. This is affecting me buying a house and I am not happy, I will do whatever I have to do to get this fixed. I have already filed disputes but it could take up to 60 days. My current bank told me that Huntington is able to contact collections to get this fixed and pushed through faster. When I contacted Huntington they told me that they are not able to do that. Even though it was their error they told me I have to sit and wait until it hits. This is not okay nor how a business should handle things. Fix YOUR error.Business Response
Date: 08/18/2022
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response
to the complaint you forwarded to us regarding ******* *****, which we received on August 18,
2022, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that
we will contact our customer promptly to acknowledge the complaint, and upon completion of our
review, will provide our response directly to our customer by telephone and/or written
communication.
If you have any questions, or need further assistance, you’re welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
Huntington National BankInitial Complaint
Date:08/16/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A check I attempted to cash was placed on hold, and after some time, rejected. Huntington rejected the check because it was made out to my business. However, when I called in I was told by the Huntington representative that all I had to do was will out an "Affadavit of Endorsement" and the funds can be released into my account. I also received a letter from Huntington, that also mentions that I can fill out an Affadavit of Endorsement to get the funds released into my account. So I did as I was told by both the letter and the representative, and went into a branch to fill in the form. I spoke with *** ***** (Jackson MI branch), who had me fill out that form. I was told the money would be released after the form was entered. Days later, I went on vacation, and noticed the funds were not available despite me doing exactly what was asked of me, and also despite confirmation from two people that the funds would be released after the form was entered. However, I received an email from *** from the branch, telling me that there was no way that they can give me my money and they'd have to write a check to my business, which goes against what I was told when I called Huntington, and also what written in the letter I received from Huntington. Now I'm on vacation, with only $8 to my name. So now my vacation is ruined, and my trust in Huntington is ruined as I'm being told untrue information by the branch and my money is being held hostage even after I did everything asked of me.Business Response
Date: 08/16/2022
The Huntington National Bank
Customer Advocacy Team EA1W02
**** *** ****
********* **** *****
August 16, 2022
Better Business Bureau
1169 DUBLIN RD.
COLUMBUS OH 43215
Re: BBB Case #: 17722639
Huntington Case #: 01263256
Dear ********* **********:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the
complaint you forwarded to us regarding ****** *******, which we received on August 16, 2022, for
review.
Please accept this correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that we
will contact ****** *******, promptly to acknowledge the complaint, and upon completion of our
review, will provide our response directly to ****** ******* by telephone and/or written communication.
If you have any questions, or need further assistance, you’re welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
Huntington National BankCustomer Answer
Date: 08/18/2022
Complaint: 17722639
I am rejecting this response because the business mentions that they would call me, but no attempt by them has been made to do so. Therefore, I am asking for the Better Business Bureau to be involved and also for a phone call from Huntington's executive office to help reach an agreement.
Regards,
****** *******Initial Complaint
Date:08/14/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On May 10, 2022 I was approved for a recreational loan through Hunting National Bank for a 2021 Keystone Apline RV for exactly $72,365.59. I few days later I received a letter in the mail, dated May 11, 2022, The follow is an except of the letter:
"Dear **** *******,
NOTE: Enclosed are payment coupons to use for your first two payments.
Sincerely,
Chelsie L The Huntington National Bank"
Enclosed with the letter were two checks (what the letter referred to as "coupons"). There was one check for $812.16 and $847.00. The checks looked exactly in the way a check does. I recall the following features on the checks:
1. white box on the right with the above amounts pre-printed
2. blank line for the date to be written in
3. the "pay to the order of" was pre-printed
4. the line for 'amount' to be written out
5. payor signature line
6. A checking account and routing number printed along the bottom
7. My loan account number (pre-printed)
I placed the checks into an envelope and mailed them in.
The amounts were never credited. I contacted Huntington Bank and they started a lost payment investigation. I never heard back.
I called back and was told the case was closed.
Over several days I spoke with several phone operators including the following:
Theresa, Lana, Erica, Bryan, Tasha (supervisor) and Rachel (Tasha's supervisor).
I was explained the following:
Huntington Bank has chosen to change the meaning of the word "Coupon."
I had the employees read me the actual definition of coupon: 1. a voucher entitling the holder to a discount for a particular good or service.
All employees agreed that coupon means discount.
Rachel stated the checks were not coupons and like a broken record would only state my complaint would be noted. I asked to speak to Rachel's supervisor, Jared. Rachel said she would give me his email and phone, but decided to transfer me. I was placed on hold for 1 hour before I realized no one was going to answer.Business Response
Date: 08/18/2022
Dear BBB Dispute Resolution
Team:
Thank you for contacting The
Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us
regarding **** *******, which we received on 8/15/2022, for review.
Please accept this
correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you
for making us aware of this matter. Please be assured that we will contact our customer promptly to
acknowledge the complaint, and upon completion of our review, will provide our
response directly to our customer by telephone and/or written communication.
If you have any questions, or
need further assistance, you’re welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
Huntington National BankInitial Complaint
Date:08/10/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
April 2022 I noticed several charges that were not mine. Further review of these aforementioned charges made me come to the conclusion that they were fraudulent and most definitely unauthorized. Referring to Huntington Bank’s website, the bank suggested that in such circumstances that the customer contact them by phone or write to them at an address6 that was listed on the site. I proceeded with the latter of the two options and sent a detailed letter listing the unauthorized charges and that I did not know some of the merchants, and that said charges were not authorized by me. I did not receive a response from Huntington Bank with regards to this letter. Due to the fact that I did not receive a response from Huntington Bank with regards to my April 2022 letter, I dispatched a duplicate copy of said letter during the second week of May 2022. I did not receive a response from Huntington Bank with respect to the second letter that I sent them.
Due to the total lack of response from Huntington Bank I called their customer service during the early part of August 2022.. Subsequently she immediately credited my account for these fraudulent charges. During this call I also indicated to the representative that my account had incurred numerous fees over the last several months and that said charges has cascading, seemingly increasing each month.many of said fees would not have been incurred if Huntington Bank would have opened my letters and took appropriate and required action.
\During the time span noted above my checking account incurred over $1600.00 worth of overdraft fees. When my account was opened at the downtown Columbus, Ohio location I did not sign up, approve, or give any type of consent (express or implied) to be enrolled or participate in any type of program that would allow for the accrual of such fees.
I would demand that my account be credited for the incurred overdraft fees, i never gave affirmative authorization.Business Response
Date: 08/11/2022
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in
response to the complaint you forwarded to us regarding ***** ** ***** ***, which we received
on August 11, 2022 for review.
Please accept this correspondence as our confirmation that we have completed a thorough review
of this matter and have contacted ***** ** ***** *** directly to provide our response.
If you have any questions, or need further assistance, you’re welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
Huntington National BankCustomer Answer
Date: 08/11/2022
I am rejecting this response because: business claims that they have completed a thorough review. This there are review only lasted a few hours with having the complaint in hand . how throw is the review when it is only done within a couple of hours of having the complaint itself. Additionally, how’s it through when you done such review without even speaking to the other party that is involved . As with previous experiences with Huntington I feel that there is no good faith effort to provide reasonable solutions or adequate resolution to issues that arise. It is correct that Huntington just called and left a message indicating that I should return the phone call and I have done so seven times today without a response either via email or call and response in certain .to address the answer this is not correct visit to call me that voicemail and return??I have several emails and messages as well no response business is assemblly is doing and not willing to deal with the customer issues and work complaints or violations they may have createdInitial Complaint
Date:08/05/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a duplicated transaction happen on my old Huntington checking account on March 17th. Huntington closed my account by accident without any announcement in May. I am trying to pursue my money back for this transaction right now, and Huntington denied me the reason and said I exceeded the 60 days. But they closed my account within 60 days, which caused me not to do anything while I was working on recovering my account.Business Response
Date: 08/10/2022
Thank you for contacting The
Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us
regarding ******* ***, which we received on 8/5/2022, for review.
Please accept this
correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you
for making us aware of this matter. Please be assured that we will contact our customer promptly to
acknowledge the complaint, and upon completion of our review, will provide our
response directly to our customer by telephone and/or written communication.
If you have any questions, or
need further assistance, you’re welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
Huntington National BankInitial Complaint
Date:08/03/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
07/28/2022 around 8:05PM till about 8:25PM.
I deposit $2,500.00 into my saving account using the ATM that is located outside the New Branch
*** ****** ***** ******* ** *****.
The ATM was malfunction, there was no sign or any warning The ATM is out of order.
The ATM has security cameras.
I spend 10 minutes after I put $2,500 cash to get a confirmation. The ATM will not return my card & will not return the funds. It was just beeping and no option on the screen.
I call the customer service number on ATM while I was there waiting for my card, they were closed. Finally the ATM return my card after 15 minutes and when looking on my Acct it only shows $280.00 deposit which is incorrect.
I call the Bank the next day. The woman told me they can't do anything because the system was down & transfer me to customer service. They fill report #************** and said will take 2 business days for resolution. I call again Monday, Tuesday and today Wednesday 08/03/22; they have yet to correct my account.
I want my Saving Account to be correct and I'll be done banking with Huntington as they careless about resolving 15 years customer issue and giving me running around.
I will close both of my accounts as soon as this is resolved. Please also make the public to be aware of banking with Huntington as I'd not wish anyone to have the terrible experience I received from most of their representatives especially the Branch who will purposely ignore my calls.Business Response
Date: 08/05/2022
Thank you for contacting The
Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us
regarding ****** * ******, which we received on August 3, 2022, for review.
Please accept this correspondence
as our confirmation that we have received the expressed concerns forwarded by
your office. We thank you for making us
aware of this matter. Please be assured
that we will contact our customer promptly to acknowledge the complaint, and
upon completion of our review, will provide our response directly to our
customer by telephone and/or written communication.
If you have any questions, or
need further assistance, you’re welcome to contact us at your first
convenience.
Sincerely,
The Customer
Advocacy Team
Huntington National BankInitial Complaint
Date:08/02/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On July 7,2022…I received notice from Huntington that a charge of 10 was trying to go thru my acct. i blocked it. Later in the day I went to go get something and my card was declined. Checking my acct all my money was gone other than $4.13. I immediately called Huntington and told them. They told me it would take up to 10 business days to give me my money back. I’m a single mom. That was all the money I had til pay day. I requested it to be sooner and basically they told me no u to have to wait.
1 week later I got my money back only for it to be taken away like a week later. I only got notice by mail. The reason behind it was invalid. A rep within their department took it upon themselves to add all my roblox charges from god knows when to current as part of the dispute causing my dispute to be denied. I called the day I got the letter or the next day. They said they would reopen the dispute and put a rush for my credit.
ONE WEEK LATER I find out this happened but was never reopened. They had to reopen it for the third time and now are telling me it will take another 10 business days. This is absolutely ludacris as the reason they closed my dispute was THEIR mistake, not mine.
I want my $80.40 back and I want Huntington to offer an apology for the obscene amount of time I’ve had to call and sit on hold and listen to their shenanigans. Im Tired. I’m a single mom. I don’t have hours to devote to this.
Business Response
Date: 08/03/2022
Thank you for contacting The Huntington National Bank (Huntington). We are writing in
response to the complaint you forwarded to us regarding ******* ******, which we received on
8/3/22, for review.
Please accept this correspondence as our confirmation that we have received the expressed
concerns forwarded by your office. We thank you for making us aware of this matter. Please be
assured that we will contact our customer promptly to acknowledge the complaint, and upon
completion of our review, will provide our response directly to our customer by telephone and/or
written communication.
If you have any questions, or need further assistance, you’re welcome to contact us at your first
convenience.Sincerely,
The Customer Advocacy Team
Huntington National BankInitial Complaint
Date:08/02/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They closed my account when I did legal disputes, sent them proof of everything with their paperwork and receipts. They are saying they never got anything and finding against me. Everyday they are adding negative charges to my account I can't see. They found against me when companies are refunding money. I am now up to a negative -$891. This is ridiculous. My account was closed out at a zero balance and now I can't see anything. They are just doing whatever they want to do here.Business Response
Date: 08/02/2022
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response
to the complaint you forwarded to us regarding ****** *********, which we received on August 2,
2022, for review.Please accept this correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that
we will contact our customer promptly to acknowledge the complaint, and upon completion of our
review, will provide our response directly to our customer by telephone and/or written
communicationIf you have any questions, or need further assistance, you’re welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
Huntington National BankInitial Complaint
Date:08/02/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
HACKERs took money out of account without our permission. Bank was notified. Police report was made. Bank refuses to refund hacked accounts of $2000.00. ACCOUNTS have not been reimbursed
BANK SAYS WE MADE ZELLE Pyments to unknown people. They say they Investigated it and we can have copies of this investigation but now we are being denied ability to review the documentation. We are out $2000.00Business Response
Date: 08/02/2022
Thank you for contacting The
Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us
regarding *** * *****, which we received on August 2, 2022, for review.
Please accept this correspondence
as our confirmation that we have received the expressed concerns forwarded by
your office. We thank you for making us
aware of this matter. Please be assured
that we will contact our customer promptly to acknowledge the complaint, and
upon completion of our review, will provide our response directly to our
customer by telephone and/or written communication.
If you have any questions, or
need further assistance, you’re welcome to contact us at your first
convenience.
Sincerely,
The Customer
Advocacy Team
Huntington National Bank
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.