Reviews
This profile includes reviews for The Huntington National Bank's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 388 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromVictoria H
Date: 09/22/2022
1 starVictoria H
Date: 09/22/2022
Worst bank Ive ever dealt with! When it came time to wire transfer money out of our account to CLOSE ON OUR HOUSE, the manager of our local bank said No because I dont know you well enough & you dont come in enough WHAT?! Messed up the closing of our house because this manager is completely unprofessional. In this day and age of mobile deposits & online banking, Im supposed to make sure my local bank manager knows me personally?! Branch in ******* ******** on **************. This has caused us so much stress & money. I will be contacting my attorney
The Huntington National Bank
Date: 09/23/2022
We are in receipt of your comments and we will be in contact shortly regarding your concern.Review fromTaylor L
Date: 09/21/2022
1 starTaylor L
Date: 09/21/2022
Worse bank. No remorse with the scam situation. Closed my account without any notice and gave me the run around trying to get my money that what left in the account. Terrible terrible terribleThe Huntington National Bank
Date: 09/22/2022
We are in receipt of your comments and we will be in contact shortly regarding your concern.Review fromRichard F.
Date: 09/15/2022
1 starRichard F.
Date: 09/15/2022
I have been trying to make a withdraw since May and now it is September and have got nothing but a runaround. I cannot speak to anyone that can get anything done, all they do is leave ma a new case number. Then I call back later and all i get is another cast number. This bank has way too many fees. Huntington has a sub company that that I have that has my money (Newport) they are the ones that I have been trying to work with no results now for 6 Months.I suggest that no one should do any bussness with this bank!The Huntington National Bank
Date: 09/16/2022
We are in receipt of your comments and we will be in contact shortly regarding your concern.Richard F.
Date: 09/16/2022
I called the main office 9/15/2022 was put on hold for over 30 minutes before I finely had to hang up with no response.These people at both Huntington and Newport (the company that they (Huntington) have set up to handle my company's profit sharing) these people have insulated themselves so much that you cannot talk to anyone that can handle the problem without going thru an internal low level phone person. after that good luck on getting anything done.Richard F.
Date: 09/20/2022
9/20/2022 I again tried 3 times to contact ******************************* at his direct line since he has not called me back. Today it rings but then nothing, I can't even leave a message.Review fromSarah L
Date: 09/10/2022
1 starSarah L
Date: 09/10/2022
By far the worst bank I have ever had. I disputed activity on my account, a hotel charged me and I disputed the charge because I canceled the reservation and never stayed there. I disputed with both the hotel and my bank. After I thought everything was handled I received my money back, I thought everything was completed. 3 months later they charge my account again. ******** had followed up with the dispute and I reported is as resolved. Now I can not reopen the dispute and huntington said they can not help me. Also my friend applied for mortgage assistance through the *** program and Huntington didn't take the payment **** sent. This bank needs to come with a warning. This bank is such a scam. TRULY THE WORST BANKING EXPERIENCE I HAVE EVER HAD.The Huntington National Bank
Date: 09/12/2022
We are in receipt of your comments and we will be in contact shortly regarding your concern.Review fromCherylle J
Date: 09/07/2022
1 starI changed my phone number on the website on September 2, 2022 as I changed numbers. My card was blocked after trying to update a Funimation subscription on ****** (my card has been blocked FIVE TIMES before this because subscriptions were switched to this card) on September 3rd, I called that same day and was told it would take ***** hours to update. I called back on Sunday to check and was told it would take two weeks. I was able to use Zelle to send a payment yesterday, September 7 but today I cannot use the App. I am now being told that I can't have my phone number updated for up to 30 days out. I have to go into a branch. I work from home, with children that are being homeschooled. I don't have the luxury of getting into a branch during normal business hours and with my off days being Sunday and Monday, you're not open when I need to go in! This past Monday was a holiday, Labor Day. This is why I use virtual banking, because it's VIRTUAL. I haven't had access to MY MONEY since Friday, September 2, 2022. I work for one of the largest telecommunication businesses in the world...no joke. We take security very seriously and yet, we aren't this **** retentive. To say I'm mad is an understatement. I now remember why I stopped using this bank in ****. I'm closing my account ASAP. I should have never returned. I'll head back to ***** and *******.Review fromRobert S
Date: 09/07/2022
1 starRobert S
Date: 09/07/2022
My father in law went to get a mortgage through Huntington Bank. ***** at the West Branch location told him that it wasn't a problem with it being his second home. He is wanting to live closer to town given his age and wanted to be closer to his DR and the normal essentials. Yesterday he had to pay for an inspection which we all know needs to be done, but from the being he told them it would be for a manufactured home. So they sent everything to the underwriter and made him pay for it just to come back and tell him no. Then proceeded to tell him that if he put up his primary home up for collateral and got a commercial loan that they would do it. This ladies and gentlemen is why I will be closing my account with this bank and never using them again. They tried to take advantaged of my father in law and I will not tolerate it. Do not use this bank if you don't have to. It just makes me sick that an institution like this would do something like that. Instead of wasting my father in laws money, they could have just said we don't deal with these kinds of mortgages and sent him on his way. Huntington bank just lost not one, but 6 accounts because of this and I will be reaching out to upper management about it.The Huntington National Bank
Date: 09/09/2022
We are in receipt of your comments and we will be in contact shortly regarding your concern.Review fromJose V
Date: 09/06/2022
1 starJose V
Date: 09/06/2022
One of the worst banks I have ever dealt with!- ********* is not only predatory but it will do anything to keep collecting on their predatory interest rate. It has been h*** dealing with this bank since we inherited a house with a mortgage and had to deal with this garbage of a bank. They have mishandled our account and our funds so many times that had lead me to place complaints with the ***** but even them seem to be for the big ;conglomerate than the consumer. I have closed all my consumer accounts with this bank and hopefully soon won't have to deal with them ever again!The Huntington National Bank
Date: 09/08/2022
We are in receipt of your comments and we will be in contact shortly regarding your concern.Review fromDane D
Date: 08/31/2022
1 starDane D
Date: 08/31/2022
Worst bank I have ever dealt with. If I could give them no stars I would. I took a loan through them on my truck, everything was set up by the Jeep dealership I purchased my vehicle through. I wanted to pay my loan off early, and that is when the problems started. I tried to make an extra payment of $1000 which was kicked back to my account and I was charged $20. I tried to make another extra payment of $2000 and that was kicked back and I was charged another $20. By this point I decided to call and find out why my payments were getting kicked back. The woman stated she had seen all my payments on her end and it must be a problem with the app on my phone. I then decided to try to pay off the full amount from the computer. The payment was kicked back yet again. I called again and I was walked through the process of paying the loan off online. The next day my Huntington account was deactivated since the loan was paid off and a few days after I received a letter stating my loan was paid off. A week later I got an email that my loan payment was kicked back. My account showed up again and I started the entire process over. This time I was told I couldn't pay off my loan from a savings account, it had to be from a checking account, which I was never informed of when I went through the process the first time. I just attempted to pay off my loan again so we will see if it gets kicked back again. Don't use this bank, it's an absolute joke. I will never use them again.The Huntington National Bank
Date: 09/07/2022
We are in receipt of your comments and we will be in contact shortly regarding your concern.Review fromJohn W
Date: 08/18/2022
1 starJohn W
Date: 08/18/2022
I deposited a check through the *** it cleared in 2 days but they continued to keep the check on hold for 5 days and could not give an answer why. That's just terrible business.The Huntington National Bank
Date: 08/19/2022
We are in receipt of your comments and we will be in contact shortly regarding your concern.Review fromKaren B
Date: 08/15/2022
1 starKaren B
Date: 08/15/2022
The Huntington Bank app is - YET AGAIN - not working. Since Sat Aug 15 2022, the app renders an error that I allegedly am not connected to the internet. Yet I *am* connected w 5 bars and loading mobile websites just fine! It is still not working as of *****am on Aug 16 I do NOT have Wi-Fi - use cellular data. Phone is ** V3O Android 9 (no upgrade beyond that).My troubleshooting: cleared cache and cookies. Restarted phone. Have done this repeatedly to NO AVAIL. I have enabled all permissions reqd by app.I am a senior citizen and this app not working is causing me stress. Logging in to their web site is hardly a solution to their broken app.The Huntington National Bank
Date: 08/16/2022
We are in receipt of your comments and we will be in contact shortly regarding your concern.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.