Business Profile

Collections Agencies

Revco Solutions, Inc.

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Complaints

This profile includes complaints for Revco Solutions, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

86 total complaints in the last 3 years.
21 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/13/2023
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I’m not liable for this debt with Rochester Gas and Electric. I do not have a contract with revco solutions they did not provide me with the original contract requested
Business Response
Date: 07/20/2023
July 20, 2023

********* **********
Better Business Bureau
1169 Dublin Rd.
Columbus, OH 43215

Re : ******** *******
Complaint Number 20314171

Dear Ms. **********:

Please accept this response to the complaint received from Ms. ******* on July
13, 2023, regarding Revco Solutions (Revco) account number 22- 42120289 (“the
Account”). The Account was placed with Revco by Rochester Gas & Electric on
March 08, 2023.

In Ms. *******’s complaint, she states that she is not liable for this debt with
Rochester Gas & Electric and does not have a contract with Revco Solutions, Inc.
Upon receiving this complaint, Revco immediately stopped all collection activity on
this account and notified Rochester Gas & Electric and conducted an investigation.
On March 10, 2023, Revco sent the initial validation notice to ******** ******* at
1830 Buffalo Rd, Rochester, NY14624, and the same was not returned as
undeliverable, and therefore presumed received. Revco confirmed the Account is
for services rendered to the address of 1840 Buffalo Rd Rear, Rochester, NY
14624. The final bill was for services provided from January 09,2023 to February
02, 2023, for $1,687.00, there was a payment of $200.00 made on March 10, 2023,
leaving a balance of $1,487.00 due. Revco will send a copy of the validation to her
under separate cover.

On July 16, 2023, Revco submitted a request to the CRAs to remove the Account
from ******** *******’s credit report. To be clear, Revco Solutions has ceased
all further collection activity on the Account. You may contact an account
representative regarding this account by phone at ###-###-#### between the
hours of 9am to 5pm Monday through Friday, or by mail at the below address:
Revco Solutions
P.O. Box 2589
Attn: Consumer Assistance
PO Box 1810
Columbus, OH 43216
[email protected]
Columbus, OH 43216
Sincerely,
Consumer Assistance
###-###-####
Customer Answer
Date: 07/31/2023
BBB called the consumer using an automated calling system. The consumer replied with a text message with the number 1 indicating that their complaint was resolved and could be closed - see below for details:

###-###-#### *******, ******** 20314171 Revco Solutions, Inc. Jul 31, 2023 12:41 PM
Initial Complaint
Date:07/04/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not liable for this debt with ********* *** *** ********* I do not have a contract with Revco Solutions Inc, they did not provide me with the original contract as I requested.
Business Response
Date: 07/11/2023
***************
Please accept this response to the complaint received from Ms. ****** ****** on July 4, 2023 regarding Revco Solutions (“Revco”) account number *********** (“the Account”). The Account was placed with Revco by ********* *** * ******** on November 23, 2023.
In Ms. *******’ complaint, she states she does not have a contract with Revco Solutions and was never provided a copy of the original contact with ********* *** * ********, as she previously requested.
Upon receiving this complaint, Revco immediately stopped collection activity on the Account, notified ********* *** * ******** and conducted an investigation. Revco confirmed the Account is for services rendered to the address of **** ********* **** *** ** ** *****. The account had a previous outstanding balance of $594.99. The final bill was for services provided from April 8, 2019 to April 11, 2019, for $36.57, resulting in the total balance of $631.56.
On November 26, 2022, Revco mailed its initial validation notice to Ms. ****** at the address of **** ********* **** *** * ********** ** ****** and the same was not returned as undeliverable. Revco has no record of receiving a prior dispute or request for validation from Ms. ******. Revco Solutions will send a copy of validation to Ms. ****** under separate cover.
To be clear, Revco Solutions has cease all further collection activity on the Account. You may contact an account representative regarding this account by phone at ###-###-#### between the hours of 9am to 5pm Monday through Friday, or by mail at the below address:
Revco Solutions
**** *** ****

********* ** *****
Sincerely,
Consumer Assistance
###-###-####

Customer Answer
Date: 07/12/2023
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 20273090

I am rejecting this response because: I do not have a contract or have i ever done business with Revco Solutions Inc and i demand this account and all information attached to it be removed from my credit report. Just stopping the notifications from this business does not finalize the matter. It goes against my rights to have a debt collector whom i have not given approval to contact me in any way. PLEASE REMOVE THIS ACCOUNT FROM MY CREDIT REPORT. Thank you.

Regards,

****** ******
Business Response
Date: 07/21/2023
Please accept this response to the complaint rebuttal received from you on July 13, 2023 regarding Revco Solutions (“Revco”) account number *********** (“the Account”). The Account was placed with Revco by ********* *** * ******** ** ******** *** ****.
In your complaint, you state you do not have a contract with Revco Solutions and that it goes against your rights to have a debt collector contact you in any way, without permission. You request all information be removed from your credit report.
Upon receiving this complaint, Revco immediately notified ********* *** * ******** and investigated your concerns. On March 26, 2023, Revco Solutions began reporting the account to the National Consumer Reporting Agencies as unpaid. On July 9, 2023, Revco Solutions requested the National Consumer Reporting Agency to remove the trade line on the Account previously furnished by Revco Solutions.
In regards to your rights; Per the HIPAA Privacy Act, a covered entity, such as a medical provider, may disclose PHI to certain parties to facilitate payment without a patient’s express written consent. Debt collection is recognized as payment activity within the payment definition.
On July 20, 2023, Revco Solutions closed and returned this account to ********* *** * ********. Please direct future account inquiries to ********* *** * ********, using reference number ******** at the following address* *** ** ******* *** * ******* ********** ** *****.
Sincerely,
Revco Solutions
###-###-####
** *** ****

********* ** *****

****** ******

***** ***** **** *** **** **** ******* ** *****

Customer Answer
Date: 07/22/2023
I accept the business's response to resolve this complaint.

Regards,

****** ******
Initial Complaint
Date:06/28/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company's business practices are heinous.
On 6/28/23 at 12:38 pm I contacted Revco as instructed in their letter to dispute a hospital bill that I had never received. The call took place on a recorded line.
I want this issue removed from my credit report. An apology from this horrible company wouldn't hurt.

I gave the "customer service representative" the information she asked for and stated I was disputing the charge because I had never been billed by the hospital for the amount. She said I had no basis for dispute, and that I had admitted to the debt. That simply did not happen.
I guess by calling to inquire you are basically "admitting" to your debt. This experience was among the rudest I have ever experienced. I am a doctor, and I pay my bills. To protect my credit - which is at a stellar level - I simply wanted to file a dispute while I worked with the hospital to determine what was happening. She absolutely refused to file a dispute or even listen to what I had to say.

I subsequently found out that the hospital billing department sent my balance (a coinsurance amount for which they had not yet billed me) to collections in error. The call to Revco escalated to nasty within 60 seconds.

The employee's behavior was blaming and abusive. The company should not be allowed to operate in this way. Not all cases that are sent to them are for deadbeats who don't, or can't, pay their bills.
Revco Reference #***********
Business Response
Date: 07/05/2023
****************
Please accept this response to the complaint received from Ms. ******* ***** on June 28, 2023 regarding Revco Solutions (“Revco”) account number ********** (“the Account”). The Account was placed with Revco for collection by ******* ****** on June 9, 2023.
Ms. ***** states in her complaint she spoke to a Revco agent on June 28, 2023, during which, Ms. ***** states our Revco agent was rude and refused to process her dispute of the Account. Ms. ***** requests the Account be removed from her credit report and a billing adjustment be made to the Account.
Upon receiving this complaint, Revco immediately stopped collection activity on the Account, notified ******* ****** and conducted an investigation. Revco confirmed the Account is for services rendered to Ms. ***** on April 25, 2023 for a total charge of $8,796.13. The Account was billed to her **** ***** insurance provider and adjustments/payments in the amount of $8,159.01 were applied, leaving the balance of $637.12 remaining due.
Revco reviewed the June 28, 2023 call recording in connection with its investigation of Ms. ******* complaint. During the call, Ms. ***** indicated she wanted to dispute the Account as she believed she had already paid the amount to ******* ****** not covered by her insurance. She further advised she had not received a statement from ******* ****** of any balance due after being billed to her insurance. Our Revco agent advised Ms. ***** to contact her health insurance provider to receive additional information. Revco strives to create a positive experience for all consumers it services and regrets any frustration this may have caused.

On June 30, 2023, ******* ****** informed Revco that the Account was inadvertently passed through to collections and that Ms. ***** should be receiving an updated statement from them directly. Revco verified no reference to the Account by Revco is on file with any of the National Consumer Reporting Agencies. On July 5, 2023, Revco closed and returned the Account back to ******* ******. Ms. ***** may direct future account inquiries to ******* ****** using reference number **************, at the following address: **** ***** ******* ******** ** *****.
Sincerely,
Revco Solutions
###-###-####

Customer Answer
Date: 07/07/2023
I accept the business's response to resolve this complaint, although it did not address the rudeness of its employee. Hopefully bringing this matter to their attention will prohibit other callers from being treated as untrustworthy without the benefit of the doubt.

Regards,

******* *****
Initial Complaint
Date:06/26/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The last time that this happened was today. They keep on harassing me trying to say that I owe the ********** ******** $809.45 when that couldn't be the furthest thing from the truth. I do not owe a single thing. It was also covered by the insurance. As an example of the insurance covering tests, I had a CT scan done a couple of months ago. The insurance approved it. They covered everything. And yet I don't see it on the list of transactions they mailed to me. The insurance also covered everything for the MRI done in January. They are trying to say that I owe a balance of $809.45 for that. They did a (word rejected) poor job of investigating when I disputed the balance. Because if they actually did a good job, they would have checked the information from the insurance and they would have given me the opportunity to provide evidence instead of just taking the ******** at their word when it is crystal clear that the list of transactions that they mailed to me is inaccurate. Although I forget the exact date for the first time they did this, that was also the same day I submitted the dispute.
Business Response
Date: 07/03/2023
**************
Please accept this response to the complaint we received with regards to Mr. ***** on June 26, 2023 regarding Revco Solutions account number ********** (“the Account”). The Account was placed with Revco Solutions by ********** **** ******** on June 5, 2023.
In Mr. ******* complaint, he states he does not owe ********** **** ******** and that his insurance provider covered all costs for this Account. Mr. ***** further states the information provided to him by Revco Solutions is inaccurate and requests the balance be cleared and no further contact be made to him by Revco Solutions.
Upon receiving this complaint, Revco Solutions immediately ceased all collection activity, notified ********** **** ******** and conducted an investigation. On June 6, 2023, Revco Solutions sent our first validation notice to the address listed in Mr. *******’ complaint. On June 19, 2023, Revco Solutions processed an email received from Mr. ***** regarding the Account. In his email, Mr. ***** disputes the balance and states ********** **** ******** advised him of a past due balance in the amount of $200.00. Revco Solutions confirmed the Account is for services rendered to Mr. ***** on January 5, 2023, for a total charge of $4,403.00. The Account was billed to his **** ***** insurance provider and adjustments/payments in the amount of $3,593.55 were applied, leaving the balance of $809.45 remaining due. On June 22, 2023, Revco Solutions mailed Mr. ***** the obtained validation from ********** ****  ********. ********** **** ******** does not have record of receiving secondary insurance information to be applied to the Account.
To be clear, Revco Solutions has ceased all collections activity towards the Account. Mr. ***** may contact an account representative regarding this account by phone at ###-###-#### between the hours of 9am to 5pm Monday through Friday, or by mail at the below address:
Revco Solutions
**** *** ******

********* ** *****

**********

***** *********

************

Customer Answer
Date: 07/07/2023
It takes longer than a day to conduct a complete and thorough investigation. It doesn't just mean taking the hospital at their word. Because that list of transactions is completely inaccurate and missing things. I proved that. When I was checking into hospital for the CT scan (months after this), that is when they told me about the outstanding balance and asked how much I wanted to pay. The outstanding balance isn't what is listed on the list of transactions I received. It is what I stated in the dispute/complaint because that is what they told me after they checked the system. If Revco Solutions actually conducts complete and thorough investigation, they would get both sides of the story and not just take the hospital at their word.

Regards,

*********** ******
Initial Complaint
Date:06/22/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not liable for this debt with ******* *** ********. I do not have a contract with REVCO SOLUTIONS, they did not provide me with the original contract as I requested.
Business Response
Date: 06/29/2023
******************
Please accept this response to the complaint we received with regards to ********* ***** on June 22,
2023 regarding Revco Solutions account number *********** (“the Account”). The Account was placed
with Revco Solutions by ******* *** * ******** on November 25, 2022.

In ********* ****** complaint, they state they are not liable for the debt with ******* *** * ******** and
do not have a contract with Revco Solutions. ********* ***** requests the Account be removed from
their credit report.
Upon receiving this complaint, Revco Solutions immediately ceased all collection activity, notified Pacific
Gas & Electric and conducted an investigation. On November 25, 2022, Revco Solutions sent the initial
validation notice to ********* ***** to the address of **** **** ***** **** ****** ******** ** ******
and the same was not returned as undeliverable, and therefore presumed received. Revco Solutions
confirmed the Account is for utility services provided by ******* *** * ******** to the address of ***
***** **** **** *********** ** ***** through July 4, 2022.
On January 12, 2023, an adjustment in the
amount of $141.76 was applied to the placed balance of $1,351.30 leaving the remaining balance of
$1,209.54 due on the Account. On January 29, 2023, Revco Solutions began reporting the Account to the
National Consumer Reporting Agencies (“CRAs”). Revco Solutions will send a copy of validation to you
under separate cover.

On June 25, 2023, Revco Solutions submitted a request to the CRAs to remove the Account from
********* ****** credit report. To be clear, Revco Solutions has ceased all collections activity towards
the Account. ********* ***** may contact an account representative regarding this account by phone
at ###-###-#### between the hours of 9am to 5pm Monday through Friday, or by mail at the below
address:
Revco Solutions
**** *** ******
********* ** *****
Sincerely,
Revco Solutions
Attn: Consumer Assistance
** *** ****
********* ** *****
***********************
###-###-####
Customer Answer
Date: 06/29/2023
I accept the business's response to resolve this complaint.

Regards,

********* *****
Initial Complaint
Date:04/28/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ON or around 9:00am April 28th, 2023, a representative of RevCo called my cell phone. I answered, and was informed I was being recorded and that the operator wanted to speak with myself. I confirmed I was on the line, and then the operator wanted me to confirm my DOB. I declined to provide my DOB until I knew what the call was regarding. I was told it was a 'personal business matter" and that was all I was provided. I asked for more details, but was told no, and they would "call back at a better time". At that point I asked to speak to someone that could help.

I was then transferred to ****** (Operator number ***). During this call, I was trying to get more information on what the call was. ****** said that she wouldn't speak with me at all until I she confirmed that I was on the phone. I had told her that I already confirmed my name with the prior operator. However, this wasn't good enough for her. She then rattled off my personal mailing address and asked me to confirm that was my address. I don't understand how they could TELL someone the address and then ask if that is correct. Shouldn't I have to be the one to tell them my address?

Regardless as the call continued to move forward, I asked her to prove confirmation of the debit, which she refused to do so. When I dug deeper and investigated who RevCo was, ****** implied that I was a dead beat and further that I do not pay my debts. This is a clear violation of FDCPA.

I had requested a copy of of the recorded line, was but was informed that this was not possible, and ****** was quick to apologize for my "perception" of being called a deadbeat or that I don't pay my bills. Just further confirmation of what she had said prior.
Business Response
Date: 05/05/2023
*************
Please accept this response to the complaint we received with regards to Mr. ****** ********* on April
28, 2023 regarding Revco Solutions account number *********** (“the Account”). The Account was
placed with Revco Solutions by **** ********* ******* ****** on April 17, 2023.

In Mr. *********** complaint, he references a call which took place on April 30, 2023 where he spoke
to Revco Solutions agents who he states was rude and had violated the Fair Debt Collection Practices Act
(“FDCPA”) by implying he was a “dead beat” for not paying his debt.
Upon receiving this complaint, Revco Solutions immediately notified **** ********* ******* ****** and
conducted an investigation. Revco Solutions confirmed the Account is for services rendered to Mr.
********* on October 13, 2022, for a total charge of $92,253.07. This account was billed to his ****
***** out of state insurance provider and there were adjustments/payments in the amount of $89,603.97,
leaving the balance of $2,649.10 remaining.

In connection with its investigation, Revco Solutions reviewed the call recording which took place on
April 30, 2023 and was unable to validate the allegations set forth above. During this call, Mr. *********
expressed that he did not want to receive anymore phone calls to the phone number of ###-###-#### and
did not understand the balance. At this time, Revco’s agent advised Mr. ********* his phone number
would remove from the Account, to prevent being called in the future and advised him to contact his
insurance provider, so that he can obtain information on why more of the balance had not been covered.
Mr. ********* then requested a copy of validation be provided to him from Revco Solutions. After this
phone conversation, Revco Solutions immediately stopped all phone calls from being made on this
account. We have blocked the phone number ###-###-####; this will prevent Revco Solutions from
making any calls to this number in the future.

Revco Solutions takes the privacy of our consumer very seriously and are unable to divulge information
without verifying with whom we are speaking with. Revco Solutions will send a copy of validation to Mr.
********* under separate cover.

Attn: Consumer Assistance
** *** ****
********* ** *****
***********************

To be clear, Revco Solutions has ceased all collections activity towards the Account. You may contact an
account representative regarding this account by phone at ###-###-#### between the hours of 9am to 5pm
Monday through Friday, or by mail at the below address:
Revco Solutions
**** *** ******
********* ** *****

Sincerely,
Consumer Assistance
###-###-####
Customer Answer
Date: 05/05/2023
Revco is not responding to the fact that their agent was:
1) Rude
2) Told me that I don't pay my debits
3) Implied I was a dead beat
4) Denied providing any type of assurance of the debt, instead, the collection agency said to call their insurance company. According to the FDCPA, Revco is required to prove the debt in writing, which has yet to be provided to the client.
5) Revco continued to speak to me on the phone with out properly identifying the caller. Instead of asking for an address, they asked the caller to confirm the address. Anyone person could say "YES". This is a violation of my privacy.

Regards,

*** *********
Initial Complaint
Date:04/27/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was hospitalized and received many bills from ******* ****** which were promptly paid. Recently I received a collection notice from Revco, who called me 4/25 and the agent was very rude and deceptive when I stated that I disagree with the amount of the debt and would like proof, the agent said that I need to dispute this with my insurance, which I disagree, the agent was very rude and would not accept my requests. I would like ******* ****** to review all of the charges that were billed against what was paid to ensure no billing errors/mistakes are made and verify the total. Nothing should be placed on my credit report as I am disputing the amount and requesting full review and explanation of all charges that were billed.
Business Response
Date: 05/04/2023
Please accept this response to the complaint received from Mr. **** ********* on April 27, 2023
regarding Revco Solutions account number *********** (“the Account”). The Account was placed with
Revco Solutions by ******* ****** on April 17, 2023.

In Mr. *********** complaint, he references a call which took place on April 25, 2023 where he spoke to
a Revco Solutions agent. He states during the call, the agent was rude and would not accept his request
to dispute the Account. Mr. ********* requests the Account not be reported to his credit report and a
billing adjustment made after review by ******* ****** of the charges.

Upon receiving this complaint, Revco Solutions immediately notified ******* ****** of Mr. ***********
dispute and conducted an investigation. Revco Solutions confirmed the Account is for services rendered
to Mr. ********* on October 13, 2022 for a total charge of $20,861.98. The Account was billed to his
United Healthcare insurance provider and adjustments/payments in the amount of $18,566.88 were
applied, leaving the balance of $2,295.10 remaining.

In connection with its investigation, Revco Solutions reviewed the call recording which took place on
April 25, 2023. During this call, Mr. ********* expressed that he believed his insurance provider should
have paid more towards the total balance. The Revco agent advised that would be a dispute between him
and his insurance provider. Mr. ********* then advised he wanted to dispute the balance with Revco
Solutions directly and requested validation. Revco’s agent updated the Account accordingly and processed
Mr. *********** dispute. On April 27, 2023, Revco Solutions sent a copy of the obtained validation to Mr.
********* to the address listed in his complaint.

To be clear, Revco Solutions has ceased all collections activity towards the Account. Revco Solutions
verified no reference to the Account by Revco Solutions is on file with any of the National Consumer
Reporting Agencies. Mr. ********* may contact an account representative regarding this account by
phone at ###-###-#### between the hours of 9am to 5pm Monday through Friday, or by mail at the below
********
***** *********
**** *** ******
***** ******** **********
** *** ****
********* ** *****
***********************
********* ** *****
Sincerely,
Consumer Assistance
###-###-####
Initial Complaint
Date:03/26/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
this company has contacted me about a car that **** had repoed a few years ago. I explained to **** my wife was going through financial hard ship and the car was hers and they promised to work with us since she just had open heart surgery. a few weeks later **** sent a repo company out to repo the car which was not agreed upon by us and **** we get disability and got behind on payments because the disability was messed up and we had to contact ssdi several times. now the collections company is trying to get payment for the car that we no longer have and **** sent us no repo documentation which is required by law by the state of georgia. We ask that this account be closed and no further commujnications from this company to us because of the stress and health issues **** and this company has caused me and my wife. I want this account closed asap and no further communication and all attempts to cease. its stressing my wife out and causing a lot of issues for her I dont want to see her go through because **** lied to us and did not keep their end of the deal any further contact attempts we will be pressing charges and taken to court both **** and this company /
Business Response
Date: 04/03/2023
******************
Please accept this response to the complaint received from Mr. ***** ***** on
March 27, 2023 regarding Revco Solutions (“Revco”) account number
******** (the “Account”). The Account was placed with Revco for collection by
**** ******* ******* **** (“****”) on February 6, 2023.

Mr. ***** states in his complaint that Revco is attempting to collect a debt on
behalf of **** for a car loan and the car was repossessed when he was trying to
make repayment arrangements with ****. He requests the Account be closed
and no further contact be made regarding the Account.

Upon receiving this complaint, Revco immediately stopped collection activity on
the Account, notified **** and conducted an investigation. Revco confirmed Mr.
***** entered into a Note, Disclosure and Security Agreement (the “Agreement”)
with **** on June 24, 2018 for the purchase of a 2012 Nissan Murano (the
“Collateral”). Mr. ***** defaulted on the Agreement and the Collateral was
repossessed and sold on January 7, 2021 in the amount of $3,800.00. The
proceeds of the sale were applied to the past due balance on the Agreement in the
amount $14,085.05. The remaining balance due on the Account in the amount of
$11,098.05 is the deficiency balance owed to ****. On January 23, 2021,
notification in accordance with state law was mailed to Mr. ***** at the same
address listed on his complaint.

On March 30, 2023, Revco closed and returned the Account back to ****. Mr.
***** may direct future account inquiries to ****, using reference number
**********, at the following address: **** ************** **** *** ******** **
******

Sincerely,
Consumer Assistance
###-###-####
Attn: Consumer Assistance
** *** ****
********* ** *****
***********************
Initial Complaint
Date:03/23/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a letter for collections for an emergency room visit for my son, ***** ***** from June 2022 on April 22nd requested we respond in write by April 23rd (impossible basically). This requested i pay the remaining $222.21 balance from a $832 bill. The collections letter had the right address but the wrong names on it. The visit was filed/paid for by insurance and it was fully reimbursed by my corporate insurance.

We were never billed by the hospital nor contacted in any way suggesting that we owed more than what our insurance covered on this visit. For this to go to collections almost a year later with no contact to address the situation prior to being sold to collections isn't nice.

i've requested the $222.21 be settled to $0 based on the lack of service and empathy from the customer service rep that i spoke with on April 23rd about this. I was interesting how customer service was able to pull up all the info immediately based on my name/phone number only. Any disruption to my credit will not be taken lightly and for this squabble to have bled over outside of my corporate insurance almost a year later is unacceptable.
Business Response
Date: 03/30/2023
Please accept this response to the complaint received from Mr. ****** ***** on
March 23, 2023 regarding Revco Solutions (“Revco”) account number ***
******** (“the Account”). The Account was placed with Revco for collection by
*** ******** ******** ****** (“*** ********”) on March 13, 2023.

Mr. ***** states in his complaint he received a letter from Revco for an emergency
room visit for his son that was paid by insurance. Mr. ***** requests the Account
be adjusted to a zero balance and no report be made to his credit report.
Upon receiving this complaint, Revco immediately stopped collection activity on
the Account, notified *** ******** and conducted an investigation. Revco
confirmed the Account is for services provided to ***** ***** on June 13, 2021
for a total charge of $823.00. Payments/adjustments in the amount of $600.79
were applied to the Account, leaving the balance of $222.21 remaining.

To be clear, Revco has ceased all further collection activity on the Account. Revco
verified no reference to the Account by Revco is on file with any of the National
Consumer Reporting Agencies. Mr. ***** may contact an account representative
regarding this account by phone at ###-###-#### between the hours of 9am to
5pm Monday through Friday, or by mail at the below address:
Revco Solutions
**** *** ******
********* ** *****

Sincerely,
Consumer Assistance
###-###-####
***** ******** **********
** *** ****
********* ** *****
***********************
Initial Complaint
Date:03/04/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a senior citizen and moved out of residence to another state. My daughter ******** ******* ***** assumed apartment at **** ******* ** ******** ******** ** ***** **** bill was under my name
Called to notify relocation don’t remember date due to Covid illness affliction and last bill 2/3/2022 137.00 Received on credit report amount owed 3,197.00 seeking legal council and possible litigation if not corrected.
Business Response
Date: 03/13/2023
****************Please accept this response to the complaint we received from Ms. ****** ******* ******* on March 6, 2023 regarding Revco Solutions (“Revco”) account number *********** (the Account”). The Account was placed with Revco by ** ***** ******** * *** (“****”) on October 13, 2022.
Ms. ******* states in her complaint she moved out of state and her daughter ******** ******* ***** assumed the apartment located at **** ******* *** ******** ********* ** ****** Ms. ******* states the **** bill was in her name and she notified **** of her relocation. She states the last bill in the amount of $137.00 was paid on February 3, 2022 but her credit report shows the amount owed as $3,197.00. Ms. ******* requests her credit report be corrected and a billing adjustment to the Account.
Upon receiving this complaint, Revco immediately stopped collection activity on the Account, notified **** and conducted an investigation. Revco confirmed the Account is for residential utility services provided to the service address of **** ******* ** ** ******** ********* ** ***** with a final bill date of August 21, 2022. On March 6, 2023, Ms. ******* contacted Revco to discuss the Account. She explained she moved to a different state in February 2022 but that her daughter remained living at the apartment and continued to utilize the services through April 2022. The Revco agent requested an itemized statement from **** and advised Ms. ******* once the statement was received a copy would be mailed to her.
Revco has requested the National Consumer Reporting Agencies to remove the trade line on this Account previously furnished by Revco. To be clear, Revco has ceased all collection activity on the Account. Revco will mail validation of the Account under separate cover to Ms. *******. Ms. ******* may contact an account representative regarding the Account by phone at ###-###-#### between the hours of 9am to 5pm Monday through Friday, or by mail at the below address:
***** *********

**** *** ****

********* ** *****
Sincerely,
Consumer Assistance
###-###-####

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Revco Solutions, Inc. is NOT a BBB Accredited Business.