Reviews

This profile includes reviews for Comenity Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Comenity Bank has 121 locations, listed below.

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  Comenity Bank

  3095 Loyalty Cir Bldg A Columbus, OH 43219-3673

  
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  Ashley Stewart Credit Card

  P O Box 650018 Dallas, TX 75265

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  Comenity Bank

  PO Box 75265 Dallas, TX 75265-0001

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  Comenity Bank

  PO Box 659465 San Antonio, TX 78265-9465

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  Comenity Bank

  PO Box 650972 Dallas, TX 75265-0972

Review Details

• Review fromMichael L

  Date: 05/15/2025

  1 star
  1 star If I could give zero stars, I would.I just closed my Saks card after nearly a decade of loyal spending because of the inexcusable, predatory experience with Comenity BankSaks credit card issuer. For two weeks, I tried to set up my online account but kept getting system error messages caused by Comenitys own broken tech.Despite acknowledging the issue was on their end, they told me Id still be charged $2.99 per month for paper statements unless I could log in and switch it offwhich I literally couldnt. Their solution? Cancel the card.Let that sink in: long-time customer since 2014, high spender, cant use the website because of their glitchand their only fix is to close my account to avoid fees.On top of that, Comenity charges up to 33% APR, which is pure usury. I will not support banks that exploit customers, or luxury retailers like ***************** that align themselves with them. Saks should know better. Greed isnt luxury.This is one of the worst banking experiences Ive ever hadand Ive seen a lot.

• Review fromEdena W

  Date: 05/15/2025

  1 star
  I had a Women Within account and ********************** card through Comenity Bank. I returned some items, but they still charged me. They harassed me for payment at all hours of the dayboth morning and evening, and throughout the day, seven days a week. I've sent the final payment, but I'm still receiving calls. I will never do business with this company or credit card provider.

• Review fromElaine H.

  Date: 05/15/2025

  1 star
  Being a patient at ********* at *** ******** ** ***** ********* ** *****, I needed to take the financing they offered through their office to afford my hearing aids. That company was Comenity Bank/Healthplan. I could not pay the amount off in the promotional period, so I was ready to pay a slightly higher amount to finish my payments. Unknown to me was that 32.99 % was the interest that they charged, so my balance on $1600 with the addition of interest was then $4000!
  Please beware of these companies that have this predatory lending practice!

• Review fromShirley M

  Date: 05/14/2025

  1 star
  My acct was closed due to store closing and you put it on my credit report as a derogatory report when I still make my payments every month! Comenity closed the account not me.

• Review fromLarrY M

  Date: 05/10/2025

  1 star
  Why does Caesars Rewards(Comenity bank) take 7 business days to update a credit payment if the money comes out of account the next day, its hard to run my business with credit line not being updated in 48 hours, Going to have to fine a Credit card company (Comenity Bank) that will. Not GOOD for businesses to survive in todays economy. Comenity Bank leadership really need to address this issue ASAP, before alot of business owners bail out away from this bank, DUE TO THIS REASON.

• Review fromAmber R

  Date: 05/06/2025

  1 star
  October of 2023 I applied for a promotion with *****. To my understanding this was a 24 month promotion. I never once received a statement from Comenity Bank only a card. I made my payment faithfully every single month making sure the balance was paid before the promotion ended in October of 2025. Check my credit Karma this morning & had a increase balance for $2,200.00. Called customer service and they informed me the promotion ended April of 2024. My balance when from $400.00 to $2,900.54. Never once did anyone inform me when I called every month to pay my bill that the promotion would expire in April of 2025 not October of 2025. My original balance was $7,900.0 when I took out the card. Not a call, letter or email. Feel like this was done on purpose!!! I am not one to not pay my debt and have always paid faithfully. Called and spoke with 3 different customer **** and not one of this would do anything to help. Not one of them would help in anyway!!! I paid the balance in full and closed my account!!! Please, do not use them. Its an a SCAM!!

• Review fromSuzanne H.

  Date: 05/03/2025

  1 star
  I worked hard to pay this card OFF. In November 2024 I reached my goal! In January I received an email stating I had a late fee on the interest for the last payment I made. I called and had the fee removed . The next month , unknown to me , they charged me interest on the late fee. I did not receive a message on this , nor subsequent messages where they charged me late fees and interest charges on those late fees . On the third month that late fee tripled. That is when I finally received a message on the account.They insisted that the fees be paid before I could permanently close the ********** I paid the money (mind you , this was a 2.00 interest charge that in three months turned into *****). Just imagine how much money they are making off of people doing this same SCAM to millions of others.I closed the account . I received my letter stating that the account was closed and just a few minutes ago I received a message stating that I owe them 2.00 interest on my last payment!!I called and got the 2.00 removed and reminded them that the account is closed .I also told them I was filing with the BBB. They are running a SCAM and should be investigated.They should get ZERO stars for being such scoundrels.*******

• Review fromJuliana K

  Date: 04/24/2025

  1 star
  I am receiving 30 plus phone calls a day from ************. I spoke to them a few months ago informing them my situation.. and knew I would still get reminders to pay the bill but now since February 2025 I get more than ************************************************************************************************************* listening.. and in the last 2 weeks I get calls back to back all day long..

• Review fromColleen H

  Date: 04/22/2025

  1 star
  They cancelled their ***** ***** services and I paid bill off in November. Threw cut up card away as it was no longer good. Now I am getting annoying phone calls saying I owe *****. I paid them off. They are saying they are late charges. I cant get into account as I threw card away. And its just ridiculous. I checked the next month and my balance was 0. This is such a scam

• Review fromDawn J

  Date: 04/21/2025

  1 star
  BEWARE If you dont make a payment by 5:00pm they will charge you a late fee. Thus is the stupidt thing when the next day isn't technically until after midnight. They are ripping consumers off and should be stopped.