Reviews

This profile includes reviews for American Signature Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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American Signature Inc. has 134 locations, listed below.

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  American Signature Inc.

  4300 E 5th Ave Columbus, OH 43219-1816

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  American Signature Inc.

  6067 E Main St Columbus, OH 43213-3356

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  American Signature Inc.

  3700 W Dublin Granville Rd Columbus, OH 43235-7985

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  American Signature Inc.

  3740 Easton Market (FRANKLIN) Columbus, OH 43219

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  American Signature Inc.

  4300 W Broad St Columbus, OH 43228-1619

Review Details

• Review fromRobin C

  Date: 10/06/2023

  1 star

  Robin C

  Date: 10/06/2023

  We bought a dining table and 4 chairs on July 17, 2023. We were told it would be in July 31 and delivered on August 4. On August 2, they called and said it was delayed, and would be delivered on August 29. On August 27, another call informed us there was another delay and delivery was going to be September 29. On September 27, yet another call told us there was another delay and the product would be delivered on October 6. On October 5, we received a confirmation text that the furniture would be delivered on October 6 between 7:15 and 10:15 a.m. The furniture was not delivered. We called and were told it still wasn't available and the earliest delivery now would be October 18. The delivery hub did not even have the courtesy to call us and let us know the delivery was again delayed. We went to the store and got a refund. At this point, our patience is exhausted. We've dealt with this company for years and their customer service has deteriorated. We will never deal with this company again.

  American Signature Inc.

  Date: 10/09/2023

  Hello,
  We are sorry to hear that we did not meet the level of service that we aim to provide, and we appreciate you sharing your experience with us. Your feedback has been noted, and we will make sure to inform our team.

• Review fromVicki K

  Date: 10/06/2023

  1 star

  Vicki K

  Date: 10/06/2023

  They keep calling and postponing delivery of a recliner bought in July 2023.

  American Signature Inc.

  Date: 10/09/2023

  We're sorry to hear that you hold a negative opinion of our products, please don't hesitate to reach out to us via email if you need any assistance in the future. Our email address is ***********************************

• Review fromLena I

  Date: 10/02/2023

  1 star

  Lena I

  Date: 10/02/2023

  A company that sales you furniture they don’t even have in stock, I purchased my furniture in august and it’s now October and still have not received it!!! They cancel the delivery date even after they call to confirm a time with you not once but 7 times already!!!

  American Signature Inc.

  Date: 10/09/2023

  We're sorry to hear that you hold a negative opinion of our products, please don't hesitate to reach out to us via email if you need any assistance in the future. Our email address is *********************************** 

• Review fromSONIA R

  Date: 09/30/2023

  5 stars

  SONIA R

  Date: 09/30/2023

  I loved the forniture there and Vicky C******** was so kind and supportive with my purchase! Thank you so much!

  American Signature Inc.

  Date: 10/02/2023

  Thank you for your feedback! Your kind words mean a lot to our company and it's always encouraging to hear that our work is appreciated. I'm glad to hear that you found value in your experience and that it met your expectations. We will continue to strive for excellence and deliver high-quality work that meets our guests’ needs.

• Review fromLaura M

  Date: 09/26/2023

  1 star

  Laura M

  Date: 09/26/2023

  WORST customer service. I have a $4000 defective couch in my home that has not been replaced because Value City keeps pushing back my delivery date on replacement (3 times already!) and my first payment is due before I have the actual couch that I purchased! No one ever answers their phone, no one returns messages and my requests are met with resistance. They keep rescheduling without calling me for a time when I work full time!!

  American Signature Inc.

  Date: 09/27/2023

  We appreciate you bringing this matter to our attention. We would like to investigate it further. To assist us in this process, could you kindly send an email to us at *********************************** and provide your name and phone number for that order? Thank you for your cooperation. Best regards.

• Review fromCheryl P

  Date: 09/26/2023

  1 star

  Cheryl P

  Date: 09/26/2023

  I spent almost $1500 on a dresser in this store. Starting in July 2023, the handle fell off. It was going to take 2 weeks before someone could come out to repair it. They stuck a piece of paper behind the screw and said it was repaired. When I complained, they ordered a new drawer which took another month. The drawer arrived, they said from China, broken up in a box and was just bouncing around. Then they decided to replace the entire dresser which arrived warped on one corner. They sent another dresser that looked like it had been thru hell and the top was not sitting flush to be body of the dresser. I refused it. After speaking with the store manager and customer service in head quarters and even with pictures, they told me they would give me a 20% discount and that having done so, my 1 year warranty would be invalidated. So, I go a discount on a jacked up dresser. I could return it and pay a 15% restocking fee. I could pay $99 (more money) and get another product. It's a scam. BUYER BEWARE!!!!!!

  American Signature Inc.

  Date: 09/27/2023

  Hi , we apologize if your experience with us was not up to your expectations. We value your feedback and would like to hear more about it. Please send us an email at ************************************ Thank you.

• Review fromBeverly S

  Date: 09/23/2023

  1 star

  Beverly S

  Date: 09/23/2023

  Buyer BEWARE I bought a beautiful fireplace from Value City Woodbridge. I had just moved into my new home in Ruther Glen Va which they said they would deliver to the fireplace arrived broken twice! I called back to tell them that I wanted a refund and that they needed to come a pick up the broken fireplace. when I called I was informed that I would be refunded but would not be getting the delivery fee. I drove back to the Woodbridge Value City with receipt in hand. One of the managers came out I explained about what had happened, he left and said he would have to check to see if the fireplace had been taken back to the warehouse. I had no problem with that, it took him about thirty minutes he came back out and called down to where the actual delivery came from in Richmond Va he was that he needed the fireplace back at the Woodbridge Store and he and the manager from Richmond told him he was to refund me my money since I bought it from that store . I found him to be quite rude saying that the fireplace should be returned to their store, before giving me back my money.
  Long story short he was very rude telling the clerk in rude way give her back her money. Never apologized for their bad product. I will never buy them again!! Poor Customer Service! I called corporate and Valerie was able to get my issue resolved very quickly.

  American Signature Inc.

  Date: 09/25/2023

  We appreciate you bringing this matter to our attention. We would like to investigate it further. To assist us in this process, could you kindly send an email to us at *********************************** and provide your name and phone number for that order? Thank you for your cooperation.

• Review fromVashtie J

  Date: 09/13/2023

  1 star

  Vashtie J

  Date: 09/13/2023

  I purchased a nightstand I’ve only had it for a few months. After just a few months the nightstand I purchased the pain is peeling off. I didn’t waste anything i didn’t spill anything. When I reached out to value city the only thing they told me was that the nightstand wasn’t made to put anything on it. This is shameful I will never go and purchase anything from Value city again. I’ve been a valued customer for many many years and this is the worst encounter I’ve ever had. I called and spoke to a worker named Valerie and she was very unpleasant on the phone. She hung up on me as well. This place needed better customer service training and more customer compassion. And better quality products that they are selling because there is NO way this nightstand should be this way after less than half a year. I expected better quality and respect but I did not receive that. I will never shop with them again!!!!!

  American Signature Inc.

  Date: 09/14/2023

  Hello, thank you for taking the time to leave us feedback. We apologize for the delay in your order and would like to help you resolve the issue. Please send us an email at *********************************** with the phone number associated with your order. Thank you,

• Review fromwynonia w

  Date: 09/13/2023

  1 star

  wynonia w

  Date: 09/13/2023

  The worst experience ever. Been waiting on the furniture since August 26th. Each week it’s another excuse as to why they cannot deliver the furniture. It’s ridiculous. If you know you don’t have an item nowhere near in stock then state that so that us customers have the option of waiting but instead you take our money and constantly delay it with no sympathy just a pathetic i’m sorry. Next week will make a month with still no furniture. They won’t even transfer you to a manager that’s how dead ass wrong they know they are. Completely disappointed and will never shop here again.

  American Signature Inc.

  Date: 09/14/2023

  Hi, Thank you for taking the time to provide us with your feedback. We are sorry to hear that we did not meet the level of service that we aim to provide. If there is anything further, we can assist you with, please do not hesitate to reach out to us via email at ***********************************.

• Review fromGedle A

  Date: 09/12/2023

  5 stars

  Gedle A

  Date: 09/12/2023

  koki at Value City Furniture in Rockville, MD was extreemely helpful in helping us find the right living room sets. She was very friendly, patient and professional. She went above and beyond her job to make our experience and excellent one. Thank you very much Koki.

  American Signature Inc.

  Date: 09/13/2023

  Thank you for sharing your feedback with us, we will ensure to communicate your feedback to our team. if you need any assistance in the future please email our email address is [email protected]?