Reviews
This profile includes reviews for Nationwide's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 346 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromFERNANDO L
Date: 10/08/2022
1 starFERNANDO L
Date: 10/08/2022
Outrageous and absurd price increase. My Home insurance bill increased 50% from the previous one, which I consider an abuse of this company commercial position and a clearly mistreatment of its customer. All explanations given were vague not factual and completely ridiculous, trying the justify the unjustifiable.
Nationwide
Date: 10/10/2022
We have received notification of your consumer review on the Better Business Bureau website. A privacy verification request has been sent. Once the verification request has been received by Nationwide, the appropriate Nationwide Business Unit will be engaged to address your concerns.Nationwide
Date: 10/11/2022
Thank you for reaching out to us to advise of your concerns. We have provided you with specific contact information to further assist with this matter.Review fromWilliam A
Date: 10/06/2022
5 starsWilliam A
Date: 10/06/2022
My first time with All-State and they handle my claim with my roof fast! Covered everything! *********************** was always available to answer my questions and addressed all of my concerns. All-State didn't nickel and dime me. Didn't half cover me and didn't give me the run around like some places. I have the same great experience with USAA but their prices are high compared to All-State.Nationwide
Date: 10/07/2022
We have received notification of your consumer review on the Better Business Bureau website. A privacy verification request has been sent. Once the verification request has been received by Nationwide, the appropriate Nationwide Business Unit will be engaged to address your concerns.Review fromKaren W
Date: 10/06/2022
1 starKaren W
Date: 10/06/2022
I have just tried to file a second claim with them, which was rejected - again. The first was replacing my entire sewer line. Cost me $10K and "wasn't covered". Now I have a flooded basement and damage from *** and they tell me "it isn't covered". Worst insurance company ever - would not recommend!! What the h*** is the point of paying all this money for insurance if it doesn't even work.Nationwide
Date: 10/07/2022
We have received notification of your consumer review on the Better Business Bureau website. A privacy verification request has been sent. Once the verification request has been received by Nationwide, the appropriate Nationwide Business Unit will be engaged to address your concerns.Review fromDeb M
Date: 10/01/2022
1 starDeb M
Date: 10/01/2022
I recently purchased a Homeowners and Auto Insurance Policy from Nationwide. I would give five stars to customer service and responsiveness to communications, although I have never had to file a claim. The breed of my dog came into question concerning the Homeowners Insurance. Although my current dog is not nor a mix on the Nationwide Breed Ban list, I find it disturbing it was even considered. My dog is getting old and eventually I will be in search of a new companion. I will not allow an insurance company to dictate to me just what dog I am allowed to provide a home for. As such, I switched my insurance to a more enlightened company. It is not the breed of dog in question here, it is how people treat those breeds that are. Even a poodle can viciously attack a toddler if treated badly enough. Nationwide, and other companies like it, need to be focusing on the established behavior of a specific dog instead of stereotyping breeds according to the latest trends. A line is being crossed here. I received an email for an electronic refund on September 14th, with an expiration date of September 21st. There was no option to request the refund via mail. Not wanting to register for yet another account (I was already registered with Nationwide and they already had my bank information) and give out my bank information yet again, I called the company to request the check via ***** Not that simple. I had to wait until the electronic refund had expired before they would issue a check. Here it is September 30th and I just called the company, again, who stated the check had been mailed on September 27th. Six days after the electronic refund offer had expired. Is all this necessary to further delay a refund? Nationwide needs to understand not all consumers wish to continually give out their personal information when it is unnecessary to do so just for the sake of expediency. Nationwide needs to understand quite a bit.Nationwide
Date: 10/03/2022
We have received notification of your consumer review on the Better Business Bureau website. A privacy verification request has been sent. Once the verification request has been received by Nationwide, the appropriate Nationwide Business Unit will be engaged to address your concerns.Deb M
Date: 10/05/2022
I do not believe you need my personal information and/or policy number to respond to a review. It is not a complaint and I am not asking for any resolution. In addition, as soon as I set up cancellation on my policy, Nationwide deleted my information in my online account. That was a good three weeks before my policy was to expire. That information should have been available to me in my account until the policy termination date.Review fromann k
Date: 09/29/2022
1 starIt was like pulling teeth to try and get some money for a hardship loan out of my retirement. I finally gave up they made it so hard. I was only asking for a very small amount and already provided the attachment to my wages that was causing the hardship. They wanted several more letters from this/that the other. I ended up just giving up. It would have been REALLY nice to have "Nationwide on my side".....LOL!!!! IT'S LITERALLY MY MONEY UGHHHHHHHHHHH Sidenote: It was originally put in on 9/12/22 and finally heard something back today 9/29/22 This was horrible all the way around.Review fromROBERT B
Date: 09/09/2022
1 starRecently signed up for a quote from Nationwide as I was shopping for car insurance. All the information I put into the quote was completely accurate and even confirmed on the finalized quote part but for some reason the quote went from around $606/6 months (roughly) to $909/6 months. Literally a $50 increase per month every month is an absurd difference between a quote and finalized quote especially when their was nothing different between my information and the information brought up. I lost out on a quote for around $6/month more by looking into Nationwide because my other quote expired. I could understand maybe 10% difference between quote and final but 50% is ridiculous and makes me wonder how a company can be trusted with that type of difference. I wonder had I changed insurances would they have ****ed up my rates non stop for no reason? I have no traffic tickets, 1 not at fault accident, and I drive very little yet I'm paying an absurd amount. Very poor initial interaction and clearly their quote tool isn't at all accurate OR they bring people in with a good price initially than **** up their rates after. Not good.Review fromMichael M
Date: 09/07/2022
1 starOur issue is consistent with those described. Following our claim in June, we spoke with the claims department and were told they required more information, which was provided. That was the last we heard from them despite multiple calls and messages. After again contacting our agent (it is now September) we received a call from ************************* (who we originally spoke to) who was impolite, explaining that she had completed her job and that we should somehow have known this without a call or email. Prior to this call, we reached out several times to ************************* at the request of our agent and left multiple messages which were not returned. Instead of attempting to place the blame on the customer, a simple return call and a quick answer would have been more appropriate. I would avoid Nationwide at all costs.Review fromToi B
Date: 09/05/2022
2 starsToi B
Date: 09/05/2022
I have SmartMiles. I drive my car maybe once a week to shop. I work 3 blocks away from my home, so I do not drive daily. My SmartMiles rate keeps inching up to full price rate. I am consistently unable to log into the SmartMiles portion of their web site as it takes up to 10min to load, times out, or just flat out does not load inabling me to check my driven miles.As of now, their automated outgoing msg says that their device is having problems now. A common problem. Their permanent outgoing message states that you can check your SmartMiles info via their app. This is not true! Only SmartRide is supported by the app not SmartMiles. And as I said that page does not load up before timing out. (accessing the web page via mobile or computer). Filling out feedback has not resulted in the web page issue being resolved. Funny when I call, the agent is able to access the SmartMiles info with no problem. But the customer can't access SmartMiles online even though they claim you can...??? This all does not feel like an honest business practice.Nationwide
Date: 09/07/2022
We have received notification of your consumer review on the Better Business Bureau website. A privacy verification request has been sent. Once the verification request has been received by Nationwide, the appropriate Nationwide Business Unit will be engaged to address your concerns.Review fromEldon P
Date: 08/30/2022
1 starEldon P
Date: 08/30/2022
What do I think??? I am going to write to the *** of Truliant and beg he cut them form his company line they have lied to Truliant. This is by far the WORSE insurance company in the ******** Nationwide needs to cut Allied Solutions out of their business model. They are opposite of being on your side(nationwide). I ask them for one simple breakdown sheet. That their field claims adjuster said she would email me. That was August 8th 2022. Today is August 30th, the accident was on August 4th 2022. They gave me a $13k check with no breakdown of how they are coming up with this amount on a 2017 *** 530i??? How?? I am not even in the insurance field and that is a spit in the face on my ***. I wish I could upload pictures so you all could see how bad these damages are. I won't mention D***** name on this. LOL but this company is a joke. Accident was not my fault. You all going to paid from AAA just write the check. This will not stop until I get my car paid off. ***************************************** are going to hear from me too! Make it right and I will remove this. *************************************Nationwide
Date: 08/31/2022
We have received notification of your consumer review on the Better Business Bureau website. A privacy verification request has been sent. Once the verification request has been received by Nationwide, the appropriate Nationwide Business Unit will be engaged to address your concerns.Review fromNicole G
Date: 08/27/2022
1 starFor years I have had Nationwide for auto snd home. Five years ago I would have told you they were a great company as they helped to get my home warranty to take care of a repair, but I have just recently learned that each year they have been raising my rates due to stating the claim with them. I have a letter from the insurance agent that helped, who sadly is no longer with the company, stating that I am not using the claim, funds have been returned and the home builders will be taking care of the repair. In the recent weeks I have contacted Nationwide due to a huge raise in my insurance and they said my claim is what is affecting it. I sent all documents to them and they refused to remove the claim as being held against me. Insurance is a money pit anyways, since homeowners have no right to use there policy. In this circumstance I did contact my policy for assistance, but did not use it and still getting consequences. Sounds like fraud to me.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.